Link House Care & Nursing Home

15 Blenhiem Road, Raynes Park, London SW20 9BA
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9.2 46 Reviews
  • Link House Care & Nursing Home, London
Link House Care and Nursing Home offers residential, nursing and specialist dementia care in the desirable, welcoming and leafy surroundings of Raynes Park on the Surrey/South London border.

Family run, their care is the kind they would want each of their loved ones to receive. The highly trained and dedicated staff team at Link House provide person-centred care, ensuring everyone at Link House gets the most out of living with them.

Recently renovated, Link House is designed with residents in mind and is fully equipped to provide care in a pleasant and comfortable setting. The home has 52 rooms with ample opportunity for residents to personalise their living space. The home has undergone substantial redecoration and updating of late that provides modern and homely furnishing and comfort to everyone at the home, with assisted bathrooms and shower rooms for those with mobility issues as well as luxurious and warm communal and individual spaces.

Link House offers a wide range of daily activities tailored to individual preferences, with something always going on. This enables residents to enjoy their hobbies and interests and helps them to continue living fulfilling lives with their wellbeing paramount. The home also enjoys excellent relationships within their local community and frequently hosts events for local groups, churches and societies, which means that these societies provide the home with social outlets for residents to enhance their lifestyles.

If you would like more information or to come in and visit the home please do not hesitate to contact them to arrange an appointment.

Care Provided by Link House Care & Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Zoe Smith (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (52)
    • Single Rooms with ensuite Wet Room (52)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2001
    • Last Refurbishment: 2022
    • Number of floors: 3

Funding & Fees Guide for Link House Care & Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,450
    • Self-Funded Residential Dementia Care from £1,450
    • Self-Funded Nursing Care from £1,550
    • Self-Funded Nursing Dementia Care from £1,550
    • RESPITE Self-Funded Residential Care from £1,500
    • RESPITE Self-Funded Residential Dementia Care from £1,500
    • RESPITE Self-Funded Nursing Care from £1,600
    • RESPITE Self-Funded Nursing Dementia Care from £1,600
  • All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.


  • (these prices are only a guideline, please contact Link House Care & Nursing Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • Visitors welcome any time


  • Parking
  • There is onsite car parking available


Link House Care & Nursing Home Reviews (46)

Total of 46, showing 1-20
9.2

Link House Care & Nursing Home has a Review Score of 9.2 (9.242) out of 10, based on 22 reviews in the last 2 years. Over all time Link House Care & Nursing Home has 46 reviews.

Overall Experience

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Date Published

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Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Link House since August 2020 and the care she receives there is excellent.
The staff are really great and do a wonderful job. The food looks really good and is varied and always something special is done at festive times of the year. I would recommend Link House to anyone
looking for a residential care home for themselves or a loved one.

Reply from Zoe Smith, Home Manager at Link House Care & Nursing Home

Thank you for your lovely review of Link House Care and Nursing Home. We appreciate your kind feedback and positive words. It's lovely to hear that you and your mum enjoy the Christmas activities and food. Your recommendation means so much to us - thank you.


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Overall Experience  Overall Experience 5.0 out of 5

I have found the staff very friendly and caring, they have to taken a lot of time looking after my wife as she is suffering with dementia.
When I arrive at the home, the staff are always there to greet me.

Reply from Alex Ulatowska, Customer Relations Manager at Link House Care & Nursing Home

Thank you for your kind words. We're so pleased to hear that you feel welcomed and supported during your visits and that our team is providing the care and attention your wife deserves. Your feedback means a lot to us! Kind regards.


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Overall Experience  Overall Experience 5.0 out of 5

Dad has settled well into Link House. It was a difficult decision as a family for Dad to move out of his flat but it has proved to be a positive change. The care is fantastic and the team treat Dad with care and respect and interact with him regularly. They are kind and welcoming and we are very grateful
to them for looking after him. I would thoroughly recommend Link House.

Reply from Alex Ulatowska, Customer Relations Manager at Link House Care & Nursing Home

Thank you so much for your kind words! Our team is dedicated to providing compassionate care and ensuring a positive environment for all our residents. We truly appreciate your recommendation and are grateful for the trust you've placed in us to care for your dad! Thank you.


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Overall Experience  Overall Experience 5.0 out of 5

Dad has been here since June this year and the positive changes to his physical and emotional well-being have been amazing and he seems to get stronger and happier every day. All the staff at every level are kind, caring and friendly, making us feel very welcome. Would have no hesitation in recommending
Link House!

Reply from Alex Ulatowska, Customer Relations Manager at Link House Care & Nursing Home

Thank you for your lovely feedback! We're delighted to hear about the positive improvements in your dad's well-being. Our team is dedicated to providing a caring and welcoming environment and it's rewarding to know we've made an impact. We greatly appreciate your recommendation! Kind regards.


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Overall Experience  Overall Experience 4.0 out of 5

All the staff at Link House are friendly, caring and kind. My mother has been a resident for over 2 years and is now bedridden. She is treated by staff with both care and dignity and a great deal of patience. The nursing and care staff are always approachable to ask about any issues or care needs. You
can even phone up if you are unable to visit in person. The food provided is of an excellent standard. Since the new manager arrived there has been an increase in activities and events.

Reply from Alex Ulatowska, Customer Relations Manager at Link House Care & Nursing Home

Thank you for your kind words about Link House. We're glad to hear that your mother feels well cared for and that you appreciate the approachable nature of our staff. We continuously strive to provide excellent care, food and engaging activities for our residents. Your feedback is truly valued! Kind regards.


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Overall Experience  Overall Experience 1.0 out of 5

Never put your loved one here, beware the outcome will not be good. Their care will not be continued with respect, no continued care or management respect, especially management respect. Please choose carefully, plenty more respected care homes better for your loved ones.

Reply from Zoe Smith, Home Manager at Link House Care & Nursing Home

Thank you for taking the time to share your feedback. We deeply regret that we were unable to meet your needs on this occasion. Each care home is uniquely designed to cater to different levels of care, including dementia care, and we strive to ensure that every resident receives the support they require. In this instance, we felt that our home may not have been the best fit for your specific needs. Please don't hesitate to reach out to us directly if you have any further concerns or questions.


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Overall Experience  Overall Experience 1.0 out of 5

I am very disappointed with the service received at Link House. Do not send your loved ones to this care home under any circumstances. My father who was a previous resident there has severe Parkinson's and dementia. On several occasions, he pressed the bell to go to the toilet and was kept waiting for
over half an hour. He had no choice but to go in his nappy. On another occasion after complaining about bladder pain, the nurse on duty failed to recognise symptoms of a UTI and delayed involving the GP. My father was then sent to A&E for a catheter change as it could not be done in the care home despite having nurses on the premises and inadequate equipment. When he went into the ambulance he was given no water or food. They even failed to give him his timed Parkinson's medication to the ambulance staff. Is this how you treat an 85-year-old man with disabilities? I feel for the huge amount of money paid per week it was daylight robbery.

Reply from Zoe Smith, Home Manager at Link House Care & Nursing Home

Thank you for your feedback. We are very sorry to hear about your experience. We take these matters seriously and are committed to providing the highest standards of care. Our records show prompt response times to call buttons and adequate staffing levels on the first floor. However, we will investigate your concerns raised. We strive to support both our residents and their families, and we regret any distress caused. Please contact us directly if you wish to discuss this further.


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Overall Experience  Overall Experience 4.0 out of 5

I chose this care home for my 95-year-old mother as I knew of it and it was within walking distance of my house. The majority of the care staff are excellent but still, some requests get forgotten. The management is rather distant from residents and at weekends, there is a lack of someone in charge.
Overall I suppose this home is very good. Nicely furnished, with good food and pleasant staff. Its closeness to me is a great advantage and my mother is generally happy there.

Reply from Alex Ulatowska, Customer Relations Manager at Link House Care & Nursing Home

Thank you for sharing your detailed feedback about our care home. We're pleased to hear that you find the majority of our care staff excellent. We also acknowledge your concerns about occasional forgotten requests and the perceived distance of management from residents, particularly on weekends. Your feedback is invaluable in helping us improve our services. We will address these issues to ensure that requests are consistently attended to and to enhance our management's presence and availability. Thank you again for your constructive feedback. Your mother's happiness and well-being are our top priorities, and we are committed to making continual improvements to meet and exceed your expectations. Kind regards.


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Overall Experience  Overall Experience 5.0 out of 5

The carers always treat Mum with respect, kindness and dignity. The team are always friendly and keeps us as relatives informed. They make us feel part of the big family. The team always make sure Mum is in good health and always keeps me informed of any issues. The team are all amazing and looks after
my mum so well, it means a lot to me.

Reply from Alex Ulatowska, Customer Relations Manager at Link House Care & Nursing Home

Thank you so much for your heartfelt review. We are truly touched by your kind words and are delighted to hear that your mum is receiving the respect, kindness, and dignity she deserves. Our team takes great pride in fostering a friendly and inclusive environment, and it's wonderful to know that you feel like part of our family. Your feedback means a lot to us and motivates us to continue providing the best care possible. Thank you for your trust and support.Kind regards, Alex


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Overall Experience  Overall Experience 4.0 out of 5

A well-designed purpose build building. Friendly and helpful staff. Well organised despite constant staff shortage.

Reply from Alex Ulatowska, Customer Relations Manager at Link House Care & Nursing Home

Thank you for your positive feedback. We're glad to hear that you appreciate the design of our facility and find our staff friendly and helpful. Our team is dedicated to maintaining a well-organized and supportive environment. Your recognition of their hard work means a lot to us. We remain committed to providing the best care possible and continuously improving our services. Kind regards


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Overall Experience  Overall Experience 5.0 out of 5

I look forward to visiting my mother, who has nursing care needs and now lives at Link House. Her needs are very well met at the home and I am pleased to say on her behalf that this means a lot to her and makes us feel content in her situation.

Reply from Alex Ulatowska, Customer Relations Manager at Link House Care & Nursing Home

Thank you for your kind words. We're delighted to hear that your mother is receiving the care she needs and that you feel content with her situation at Link House. Our team is dedicated to providing the best possible care and support, and it's rewarding to know that our efforts are making a positive impact on both your mother and your family. We look forward to continuing to meet her needs and ensuring her well-being. Kind regards.


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Overall Experience  Overall Experience 5.0 out of 5

Always a good greeting. The staff are helpful, courteous and kind to my sister. Sometimes there is no water/drink next to my sister e.g. yesterday there was water etc. but no mug. I feel as though I am listened to if there are any concerns for my sister's wellbeing. I am very grateful for all that is
done and very aware that it is a very busy environment.

Reply from Alex Ulatowska, Customer Relations Manager at Link House Care & Nursing Home

Thank you for your thoughtful feedback. We're pleased to hear that our staff are providing a warm and supportive environment for your sister. We apologise for the oversight regarding her water and mug, and we will address this with our team to ensure it doesn't happen again. Your feedback is invaluable, and we are grateful for your understanding of the busy nature of our environment. We are committed to continually improving our service and appreciate your kind words and ongoing support. Kind regards.


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Overall Experience  Overall Experience 4.0 out of 5

My sister appears to be pleased with the care that she receives. She always praises the staff and is happy at Link House. The food is acceptable most of the time. The entertainment girls work hard to bring variation to the daily life of my sister.

Reply from Alex Ulatowska, Customer Relations Manager at Link House Care & Nursing Home

Thank you for sharing your sister's positive experience at Link House. We're delighted to hear that she is happy and satisfied with the care she receives and that she praises our staff. We appreciate your feedback about the food and will continue to strive for consistency and improvement in this area. It's wonderful to know that our entertainment team is making a positive impact on her daily life. Your comments are greatly appreciated, and we remain committed to providing the best care and support for your sister. Kind regards.


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Overall Experience  Overall Experience 5.0 out of 5

My Mother has only been a resident in Link House for a short time but to date, I have been pleased with the care she has received. When you enter there is a warm homely atmosphere and a courteous greeting. All members of staff have been friendly, helpful, and attentive and I feel that my Mother has
been treated with dignity and respect. As my Mother chose not to get up the staff kindly moved her bed so that she could look out of the window which I thought was very considerate. Although she has a poor appetite my Mother has been offered a wide variety of food choices and lots of tea which she always enjoys and appreciates.

Reply from Alex Ulatowska, Customer Relations Manager at Link House Care & Nursing Home

Thank you for sharing your positive experience with us. We're delighted to hear that your Mother has been receiving warm, attentive care at Link House. It's heartening to know that our staff's kindness and consideration have made a difference for your family. We remain committed to providing the best possible care and support for your Mother. If you have any further feedback or questions, please don't hesitate to reach out. Kind regards.


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Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the home Link House and the great care my Dad received, everyone was very kind and compassionate, and although Dad was near the end of his life nothing was too much trouble, even the catering staff went out of their way to offer Dad alternatives of food in attempts to get him to eat
more,
everyone worked hard to look after Dad and us when visiting him.
Could not have wished for a better place for Dad to be.

Reply from Alex Ulatowska, Customer Relations Manager at Link House Care & Nursing Home

Thank you for sharing your experience with us. We're deeply touched to hear that your Dad received compassionate care at Link House, especially during such a challenging time. Our team is dedicated to ensuring every resident feels valued and supported, and it's heartening to know that both your Dad and your family felt cared for. Kind regards.


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Overall Experience  Overall Experience 5.0 out of 5

I have been so impressed with the care my friend has received at Link House, the staff are lovely, nothing seems to be too much trouble. The room is clean and of a good size, the food looks delicious and is plentiful, the Chef made a visit to my friend to find out what she liked/disliked. There is excellent
communication around the home between management and residents/friends. There are regular meetings and more recently, a newsletter. My friend says that the home has improved in recent months, especially with improved activities. I feel my friend is well cared for and safe at Link House

Reply from Alex Ulatowska, Customer Relations Manager at Link House Care & Nursing Home

Thank you for taking the time to leave a review for Link House, we appreciate all comments and feedback. We want all our residents to feel at home at Link House and will do our best so that they feel comfortable and relaxed. I will pass your kind comment to our staff who are caring for your friend on daily basis.
Your assurance that your friend feels well cared for and safe at Link House speaks volumes about the quality of the facility and the dedication of its staff. It's a testament to the positive impact that a well-managed and compassionate care home can have on the lives of its residents.


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Overall Experience  Overall Experience 5.0 out of 5

As I had never visited a care home I had no idea what to expect, I was very pleasantly surprised. From the moment I entered Link House, I was treated with care and kindness. The management was very helpful and informative. The staff on the floor my Aunt stays are attentive and caring, they responded
quickly and efficiently to her call bell. The Senior in Charge is very knowledgeable, especially around dementia and was able to reassure us that my Aunt was ok. My Aunt needs help with meals and the staff took time to feed her what looked and smelled like a really nice meal. The Activity lady came and asked me about my aunt's life history and what she liked to do before moving into care, she said it helps her incorporate what residents like to do into the activities she offers. I noticed the week's activities included a trip out in a minibus. I would recommend Link House as a lovely care home to my friends and family.

Reply from Alex Ulatowska, Customer Relations Manager at Link House Care & Nursing Home

Thank you so much for taking the time to share your positive experience at Link House. We're thrilled to hear that your first visit to our care home exceeded your expectations.
Your kind words, especially regarding the care and kindness extended from the moment you arrived, are truly appreciated.
Your encouraging feedback will be conveyed to all our dedicated staff. We take great pride in their commitment and expertise, and it's truly rewarding to see their efforts acknowledged.
Thank you for recommending Link House as a lovely care home to your friends and family. We value your feedback and are committed to maintaining the high standards that have left such a positive impression on you. If you have any further comments or suggestions, we welcome them to continue improving our services. Kind regards, Alex.


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Overall Experience  Overall Experience 5.0 out of 5

Over the past few months, I have visited my friend and have noticed a marked improvement in recent weeks. The staff are very caring and always have time for her, the management team always have their doors open and are open to communication at any time. The food is wonderful, home-cooked, and looks
appetising - a little more choice and a little less garlic for my friend's taste. The home is attractive, spacious, and is always clean. Activities are improving with trips out and 1:1 sessions in my friend's room. Nothing is too much trouble for the handyman. I would highly recommend Link House.

Reply from Alex Ulatowska, Customer Relations Manager at Link House Care & Nursing Home

Thank you so much for taking the time to share your positive experiences at Link House. We greatly appreciate your feedback and are thrilled to hear about the improvements you've noticed during your visits.
We will pass on your kind words to our handyman and all our staff, as we believe it's the little things that make a big difference.
We value the input of our residents and their families, and we'll certainly take your feedback about the food choices into consideration to ensure that everyone's preferences are catered to.
Maintaining a clean and inviting environment is a top priority for us, and we're delighted to know that you find Link House attractive, spacious, and consistently clean. We're also committed to enhancing the range of activities we offer, and we're glad to hear that our efforts in this regard are starting to show.
Thank you once again for your encouraging words and your trust in us.


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Overall Experience  Overall Experience 4.0 out of 5

Staff listen to concerns and deal with them. Very clean and well-organised. My wife's bedding is very clean, she is always clean and tidy. The food offered is always well cooked and presented. I am always advised if my wife is running out of toiletries, drinks etc. My wife is bedridden and unable to
take part in activities but her music is always on.

Reply from Alex Ulatowska, Customer Relations Manager at Link House Care & Nursing Home

Thank you for taking the time to leave a review for Link House, we appreciate all comments and feedback. It's wonderful to hear how happy you are with our care here at Link House and thank you for your recommendation.


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Overall Experience  Overall Experience 5.0 out of 5

The standard of care that mum received at Link House was second to none. The home is in a really nice, green and peaceful location and is very well maintained.
All mum's special needs, such as taking the time to cut her food up and feed her because she could no longer manage herself, were catered
for and she built some great relationships with the care staff. It was the most relaxed and happiest we had seen mum in all the time she was receiving care services. The staff made a real effort to make mum look her best every day. They even cut and washed her hair for the first time in months after a very long hospital stay and it made such a difference.
We had regular communication from the staff and management, especially when things took a turn for the worse. Sadly, mum passed away when she was readmitted into hospital from the home but, even afterwards, the home took the trouble to send us a condolence card, which was really appreciated and thoughtful.

Reply from Alex Ulatowska, Customer Relations Manager at Link House Care & Nursing Home

Our deepest condolences to you and your family for your loss. Your mum was a lovely lady, and it was a pleasure to care for her. Thank you very much for your kind words about our home. I will make sure your comments are passed on to all our staff at Link House.


Best Regards,


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Current Review Score: 9.2 (9.242)

Overview of Review Score

The Review Score of 9.2 (9.242) out of 10 for Link House Care & Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.242 for Link House Care & Nursing Home is calculated as follows: ( (135 Excellents x 5) + (77 Goods x 4) + (13 Satisfactorys x 3) + (7 Poors x 2) + (16 Very Poors x 1) ) ÷ 248 Ratings = 4.242

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Link House Care & Nursing Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jan 2023

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (2)

Alex

Alex Ulatowska

Job Title: Customer Relations Manager

Joined: 2022

Alex is our Customer Relations Manager at Carter House and is the first point of contact for residents’ families and all new enquiries. Alex is friendly, helpful and happy to answer any questions about choosing a care home or moving to Carter House.


Zoe

Zoe Smith

Job Title: Home Manager

Joined: 2023

Zoe Smith is our Home Manager at Link House Care Home. Zoe is very excited to be leading our staff team at Link House and is looking forward to meeting our residents and families.


Frequently Asked Questions about Link House Care & Nursing Home

What types of Care is Link House Care & Nursing Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Link House Care & Nursing Home provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Link House Care & Nursing Home have?

There are 52 Single Rooms.

What are the Facilities & Services at Link House Care & Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Link House Care & Nursing Home to the centre of London?

7.8 mile(s) as the crow flies, distance by road may be significantly further.