All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.
Visitors welcome any time
There is onsite car parking available
Link House Care & Nursing Home has a Review Score of 9.2 (9.242) out of 10, based on 22 reviews in the last 2 years. Over all time Link House Care & Nursing Home has 46 reviews.
Review from Simone S (Daughter of Resident) published on 17 January 2025
Submitted via Website •
Report
Reply from Zoe Smith, Home Manager at Link House Care & Nursing Home
Thank you for your lovely review of Link House Care and Nursing Home. We appreciate your kind feedback and positive words. It's lovely to hear that you and your mum enjoy the Christmas activities and food. Your recommendation means so much to us - thank you.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Michael D (Husband of Resident) published on 24 December 2024
Submitted via Website •
Report
Reply from Alex Ulatowska, Customer Relations Manager at Link House Care & Nursing Home
Thank you for your kind words. We're so pleased to hear that you feel welcomed and supported during your visits and that our team is providing the care and attention your wife deserves. Your feedback means a lot to us! Kind regards.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jillian C (Daughter of Resident) published on 27 September 2024
Submitted via Postal Card •
Report
Reply from Alex Ulatowska, Customer Relations Manager at Link House Care & Nursing Home
Thank you so much for your kind words! Our team is dedicated to providing compassionate care and ensuring a positive environment for all our residents. We truly appreciate your recommendation and are grateful for the trust you've placed in us to care for your dad! Thank you.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Philippa B (Daughter of Resident) published on 27 September 2024
Submitted via Postal Card •
Report
Reply from Alex Ulatowska, Customer Relations Manager at Link House Care & Nursing Home
Thank you for your lovely feedback! We're delighted to hear about the positive improvements in your dad's well-being. Our team is dedicated to providing a caring and welcoming environment and it's rewarding to know we've made an impact. We greatly appreciate your recommendation! Kind regards.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Judith C (Daughter of Resident) published on 6 September 2024
Submitted via Postal Card •
Report
Reply from Alex Ulatowska, Customer Relations Manager at Link House Care & Nursing Home
Thank you for your kind words about Link House. We're glad to hear that your mother feels well cared for and that you appreciate the approachable nature of our staff. We continuously strive to provide excellent care, food and engaging activities for our residents. Your feedback is truly valued! Kind regards.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D H (Daughter of Resident) published on 19 August 2024
Submitted via Website •
Report
Reply from Zoe Smith, Home Manager at Link House Care & Nursing Home
Thank you for taking the time to share your feedback. We deeply regret that we were unable to meet your needs on this occasion. Each care home is uniquely designed to cater to different levels of care, including dementia care, and we strive to ensure that every resident receives the support they require. In this instance, we felt that our home may not have been the best fit for your specific needs. Please don't hesitate to reach out to us directly if you have any further concerns or questions.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sachin P (Son of Resident) published on 7 August 2024
Submitted via Website •
Report
Reply from Zoe Smith, Home Manager at Link House Care & Nursing Home
Thank you for your feedback. We are very sorry to hear about your experience. We take these matters seriously and are committed to providing the highest standards of care. Our records show prompt response times to call buttons and adequate staffing levels on the first floor. However, we will investigate your concerns raised. We strive to support both our residents and their families, and we regret any distress caused. Please contact us directly if you wish to discuss this further.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C H (Daughter of Resident) published on 7 August 2024
Submitted via Postal Card •
Report
Reply from Alex Ulatowska, Customer Relations Manager at Link House Care & Nursing Home
Thank you for sharing your detailed feedback about our care home. We're pleased to hear that you find the majority of our care staff excellent. We also acknowledge your concerns about occasional forgotten requests and the perceived distance of management from residents, particularly on weekends. Your feedback is invaluable in helping us improve our services. We will address these issues to ensure that requests are consistently attended to and to enhance our management's presence and availability. Thank you again for your constructive feedback. Your mother's happiness and well-being are our top priorities, and we are committed to making continual improvements to meet and exceed your expectations. Kind regards.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sarah S (Daughter of Resident) published on 5 August 2024
Submitted via Postal Card •
Report
Reply from Alex Ulatowska, Customer Relations Manager at Link House Care & Nursing Home
Thank you so much for your heartfelt review. We are truly touched by your kind words and are delighted to hear that your mum is receiving the respect, kindness, and dignity she deserves. Our team takes great pride in fostering a friendly and inclusive environment, and it's wonderful to know that you feel like part of our family. Your feedback means a lot to us and motivates us to continue providing the best care possible. Thank you for your trust and support.Kind regards, Alex
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J R (Friend of Resident) published on 1 August 2024
Submitted via Postal Card •
Report
Reply from Alex Ulatowska, Customer Relations Manager at Link House Care & Nursing Home
Thank you for your positive feedback. We're glad to hear that you appreciate the design of our facility and find our staff friendly and helpful. Our team is dedicated to maintaining a well-organized and supportive environment. Your recognition of their hard work means a lot to us. We remain committed to providing the best care possible and continuously improving our services. Kind regards
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C R (Daughter of Resident) published on 1 August 2024
Submitted via Postal Card •
Report
Reply from Alex Ulatowska, Customer Relations Manager at Link House Care & Nursing Home
Thank you for your kind words. We're delighted to hear that your mother is receiving the care she needs and that you feel content with her situation at Link House. Our team is dedicated to providing the best possible care and support, and it's rewarding to know that our efforts are making a positive impact on both your mother and your family. We look forward to continuing to meet her needs and ensuring her well-being. Kind regards.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P H (Sister of Resident) published on 1 August 2024
Submitted via Postal Card •
Report
Reply from Alex Ulatowska, Customer Relations Manager at Link House Care & Nursing Home
Thank you for your thoughtful feedback. We're pleased to hear that our staff are providing a warm and supportive environment for your sister. We apologise for the oversight regarding her water and mug, and we will address this with our team to ensure it doesn't happen again. Your feedback is invaluable, and we are grateful for your understanding of the busy nature of our environment. We are committed to continually improving our service and appreciate your kind words and ongoing support. Kind regards.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sheila T (Sister of Resident) published on 1 August 2024
Submitted via Postal Card •
Report
Reply from Alex Ulatowska, Customer Relations Manager at Link House Care & Nursing Home
Thank you for sharing your sister's positive experience at Link House. We're delighted to hear that she is happy and satisfied with the care she receives and that she praises our staff. We appreciate your feedback about the food and will continue to strive for consistency and improvement in this area. It's wonderful to know that our entertainment team is making a positive impact on her daily life. Your comments are greatly appreciated, and we remain committed to providing the best care and support for your sister. Kind regards.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jean W (Daughter of Resident) published on 27 March 2024
Submitted via Website •
Report
Reply from Alex Ulatowska, Customer Relations Manager at Link House Care & Nursing Home
Thank you for sharing your positive experience with us. We're delighted to hear that your Mother has been receiving warm, attentive care at Link House. It's heartening to know that our staff's kindness and consideration have made a difference for your family. We remain committed to providing the best possible care and support for your Mother. If you have any further feedback or questions, please don't hesitate to reach out. Kind regards.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from George G (Son of Resident) published on 27 March 2024
Submitted via Website •
Report
Reply from Alex Ulatowska, Customer Relations Manager at Link House Care & Nursing Home
Thank you for sharing your experience with us. We're deeply touched to hear that your Dad received compassionate care at Link House, especially during such a challenging time. Our team is dedicated to ensuring every resident feels valued and supported, and it's heartening to know that both your Dad and your family felt cared for. Kind regards.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from K A (Friend of Resident) published on 7 December 2023
Submitted via Website •
Report
Reply from Alex Ulatowska, Customer Relations Manager at Link House Care & Nursing Home
Thank you for taking the time to leave a review for Link House, we appreciate all comments and feedback. We want all our residents to feel at home at Link House and will do our best so that they feel comfortable and relaxed. I will pass your kind comment to our staff who are caring for your friend on daily basis.
Your assurance that your friend feels well cared for and safe at Link House speaks volumes about the quality of the facility and the dedication of its staff. It's a testament to the positive impact that a well-managed and compassionate care home can have on the lives of its residents.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from V W (Niece of Resident) published on 6 December 2023
Submitted via Website •
Report
Reply from Alex Ulatowska, Customer Relations Manager at Link House Care & Nursing Home
Thank you so much for taking the time to share your positive experience at Link House. We're thrilled to hear that your first visit to our care home exceeded your expectations.
Your kind words, especially regarding the care and kindness extended from the moment you arrived, are truly appreciated.
Your encouraging feedback will be conveyed to all our dedicated staff. We take great pride in their commitment and expertise, and it's truly rewarding to see their efforts acknowledged.
Thank you for recommending Link House as a lovely care home to your friends and family. We value your feedback and are committed to maintaining the high standards that have left such a positive impression on you. If you have any further comments or suggestions, we welcome them to continue improving our services. Kind regards, Alex.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Kirsten M (Friend of Resident) published on 25 October 2023
Submitted via Website •
Report
Reply from Alex Ulatowska, Customer Relations Manager at Link House Care & Nursing Home
Thank you so much for taking the time to share your positive experiences at Link House. We greatly appreciate your feedback and are thrilled to hear about the improvements you've noticed during your visits.
We will pass on your kind words to our handyman and all our staff, as we believe it's the little things that make a big difference.
We value the input of our residents and their families, and we'll certainly take your feedback about the food choices into consideration to ensure that everyone's preferences are catered to.
Maintaining a clean and inviting environment is a top priority for us, and we're delighted to know that you find Link House attractive, spacious, and consistently clean. We're also committed to enhancing the range of activities we offer, and we're glad to hear that our efforts in this regard are starting to show.
Thank you once again for your encouraging words and your trust in us.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Michael P (Husband of Resident) published on 8 August 2023
Submitted via Website •
Report
Reply from Alex Ulatowska, Customer Relations Manager at Link House Care & Nursing Home
Thank you for taking the time to leave a review for Link House, we appreciate all comments and feedback. It's wonderful to hear how happy you are with our care here at Link House and thank you for your recommendation.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Niko B (Son of Resident) published on 3 July 2023
Submitted via Website •
Report
Reply from Alex Ulatowska, Customer Relations Manager at Link House Care & Nursing Home
Our deepest condolences to you and your family for your loss. Your mum was a lovely lady, and it was a pleasure to care for her. Thank you very much for your kind words about our home. I will make sure your comments are passed on to all our staff at Link House.
Best Regards,
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.2 (9.242) out of 10 for Link House Care & Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.2 out of 5 from 22 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.242 for Link House Care & Nursing Home is calculated as follows: ( (135 Excellents x 5) + (77 Goods x 4) + (13 Satisfactorys x 3) + (7 Poors x 2) + (16 Very Poors x 1) ) ÷ 248 Ratings = 4.242
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Link House Care & Nursing Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 20 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 12 Jan 2023
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
Job Title: Customer Relations Manager
Joined: 2022
Alex is our Customer Relations Manager at Carter House and is the first point of contact for residents’ families and all new enquiries. Alex is friendly, helpful and happy to answer any questions about choosing a care home or moving to Carter House.
Job Title: Home Manager
Joined: 2023
Zoe Smith is our Home Manager at Link House Care Home. Zoe is very excited to be leading our staff team at Link House and is looking forward to meeting our residents and families.