Link House Care & Nursing Home

15 Blenhiem Road, Raynes Park, London SW20 9BA
Submit a Review
9.2 46 Reviews
  • Link House Care & Nursing Home, London
Link House Care and Nursing Home offers residential, nursing and specialist dementia care in the desirable, welcoming and leafy surroundings of Raynes Park on the Surrey/South London border.

Family run, their care is the kind they would want each of their loved ones to receive. The highly trained and dedicated staff team at Link House provide person-centred care, ensuring everyone at Link House gets the most out of living with them.

Recently renovated, Link House is designed with residents in mind and is fully equipped to provide care in a pleasant and comfortable setting. The home has 52 rooms with ample opportunity for residents to personalise their living space. The home has undergone substantial redecoration and updating of late that provides modern and homely furnishing and comfort to everyone at the home, with assisted bathrooms and shower rooms for those with mobility issues as well as luxurious and warm communal and individual spaces.

Link House offers a wide range of daily activities tailored to individual preferences, with something always going on. This enables residents to enjoy their hobbies and interests and helps them to continue living fulfilling lives with their wellbeing paramount. The home also enjoys excellent relationships within their local community and frequently hosts events for local groups, churches and societies, which means that these societies provide the home with social outlets for residents to enhance their lifestyles.

If you would like more information or to come in and visit the home please do not hesitate to contact them to arrange an appointment.

Show Link House Care & Nursing Home on the Map

Care Provided by Link House Care & Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Zoe Smith (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (52)
    • Single Rooms with ensuite Wet Room (52)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2001
    • Last Refurbishment: 2022
    • Number of floors: 3

Funding & Fees Guide for Link House Care & Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,450
    • Self-Funded Residential Dementia Care from £1,450
    • Self-Funded Nursing Care from £1,550
    • Self-Funded Nursing Dementia Care from £1,550
    • RESPITE Self-Funded Residential Care from £1,500
    • RESPITE Self-Funded Residential Dementia Care from £1,500
    • RESPITE Self-Funded Nursing Care from £1,600
    • RESPITE Self-Funded Nursing Dementia Care from £1,600

  • All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.
  • (these prices are only a guideline, please contact Link House Care & Nursing Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome any time


  • Parking

  • There is onsite car parking available


Link House Care & Nursing Home Reviews (46)

Total of 46, showing 21-40
9.2

Link House Care & Nursing Home has a Review Score of 9.2 (9.242) out of 10, based on 22 reviews in the last 2 years. Over all time Link House Care & Nursing Home has 46 reviews.

Overall Experience

  • 26
  • 16
  • 0
  • 0
  • 4

Date Published

46
4
15
22
24

Review from R M (Daughter of Resident) published on 5 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are kind to the residents, and mum's bedroom and bathroom and dining room are always clean. Mum seems happy and settled at Link House but would like to see more activities to stimulate the residents for example an exercise program like chair yoga/exercises or activities to help them.

Reply from Hannah Louise Mills, Senior Customer Relations Manager at Link House Care & Nursing Home

Thank you so much for your feedback which we will take on board and feed back to the relevant teams within our home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J C (Daughter of Resident) published on 5 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the overall experience for my loved one. However, there seem to be very few meaningful activities for those residents who are able to participate. In fact, I have yet to see any activities that would enrich their lives.

Reply from Hannah Louise Mills, Senior Customer Relations Manager at Link House Care & Nursing Home

Thank you for your feedback which we take on board. We are always looking for ways to improve and will continue to strive to do so.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Harry A (Friend of Resident) published on 9 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am the Power of Attorney for a friend who has double dementia, the home is like a 5-star hotel. It is clean, residents have their own room and bathroom and are well looked after by medical care workers and staff. I have just put her husband in the home for some respite and they have treated both of
them with care and compassion.

Reply from Hannah Louise Mills, Senior Customer Relations Manager at Link House Care & Nursing Home

Thank you so much for your review and kind feedback it is a pleasure looking after your two friends at Link House. We are so pleased that they are now in a safe environment. Thank you for taking the time to leave us a review and we will ensure your kind words are passed onto the teams at Link House. Best regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A M (Daughter of Resident) published on 8 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I chose Link House care home after only one visit, as I found it would be the best support for my dad, who needed permanent care. The staff are very welcoming and are genuinely interested in making sure my dad's needs are met on a daily basis. The home is clean and tidy, and each resident has a well-maintained
and comfortable room, as well as is encouraged to bring personal items to make it a home from home. The staff have always been attentive and ready to listen to any suggestions that I requested for my dad's preferences. My dad has settled in well and has made friends, which have encouraged him to join in, and he is so much happier in himself. Visitors are encouraged, and nothing seems too much trouble. I am confident in the decision made for my dad to move into Link house and that I do not need to be concerned about his welfare or personal needs as all are taken into account. I would highly recommend Link House for anyone thinking about care needs for a loved one.

Reply from Hannah Louise Mills, Senior Customer Relations Manager at Link House Care & Nursing Home

Thank you so much for your extremely kind words. Having your dad with us at Link House is a pleasure and we are so pleased to have been able to ease your worries now that he is safe and well looked after. We will endeavour to pass on your feedback to the team who care for your dad at Link House. Best regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M B (Daughter of Resident) published on 31 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff and management are friendly, welcoming and extremely helpful. The home is always clean and the food of a high standard. My only reservation is entertainment/stimulation for the residents, I'm not fully aware of any programs.


I would highly recommend it.


Reply from Hannah Louise Mills, Senior Customer Relations Manager at Link House Care & Nursing Home

Thank you so much for your feedback, it is a pleasure to care for your mum. We are grateful for your feedback regarding the entertainment of the residents and have been working hard to improve this area. We have a newly appointed wellbeing coordinator who has been with us for a few weeks and is getting on very well. Please continue to provide helpful feedback. Kind regards


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Liam R (Son of Resident) published on 6 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm surprised by some of the poor reviews. Dad has been in for 18 months and we've had no real complaints. Management was a bit chaotic to say the least during Covid, but perhaps that was to be expected.

Reply from Slawomir Janik, Home Manager at Link House Care & Nursing Home

Thank you for taking the time to leave a review for Link House, we are delighted to hear that you are so pleased with our care for your father, it is our pleasure to care for him as part of our family at Link House. We look forward to seeing you again next time you visit.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T P (Niece of Resident) published on 9 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident at Link House for a year. She is very happy and settled. The care has been exemplary and all the staff have been very kind and caring. The management team are always on hand to answer questions. I am confident my aunt is in a safe place and I am happy that she is happy.

Reply from Slawomir Janik, Home Manager at Link House Care & Nursing Home

Thank you for taking the time to write a review for Link House, it is our pleasure to care for your aunt as part of our family here at Link House. We are very pleased to hear how happy you are with our care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C M (Daughter of Resident) published on 1 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I am writing this feeling really sad that my father spent his last ten months in Link House and I blame myself for the miserable end he did not deserve. My father arrived looking well-nourished and mentally stimulated, and we felt confident that he would receive the care he deserved. However, he was
left for many many hours in his room with no stimulation and spent many weekends left in bed due to staff shortages. He was placed in a room next to a lady with dementia who was very vocal 24 hours a day! We asked for him to be moved, but due to his medical needs, this was not possible. A carer had spilt some water on his floor and proceeded to wipe this up with my father’s flannel and return this to his bathroom for future use. We had complained many times about various problems, but nothing changed.
He said he was always put to bed at 6 pm, but when he sadly passed away, he was not found until after 8 am the next morning, so there had clearly been no checks on him throughout the night.

Reply from Slawomir Janik, Home Manager at Link House Care & Nursing Home

We are very disappointed to hear that you are not satisfied with your father's stay at Link House Care & Nursing Home. Please accept our condolences at this sad time for you and your family. We take all complaints very seriously and are aware of your concerns. As the new Home Manager at Link House, I am dedicated to providing the very highest standards of care and support for our residents and would be more than happy to discuss any concerns or issues.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andrew H (Grandson of Resident) published on 23 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Please close this care home down. I have seen a huge list of all the extremely poor treatment my elderly grandmother received in the last few weeks of her life. I am speaking for all the elderly people there who do not get visitors from their families and cannot speak for themselves. Please do not send
your elderly loved ones to Link House. The management does not admit to doing anything wrong and does not say they will make it right for future residents.

Reply from Slawomir Janik, Home Manager at Link House Care & Nursing Home

We are very disappointed to hear that you are not satisfied with your grandmother’s stay at Link House Care & Nursing Home. We take all complaints very seriously and are aware of your concerns. We would like to resolve these as best as possible so would encourage you to contact us directly to discuss in more detail.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Edwards S (Resident) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My room was spacious and particularly nice to have my own private facilities. The food was very good with plenty of quantity. Only very occasionally, if nothing on the set menu was suitable, very pleased to offered another choice.

Reply from Robert Hammond, Home Manager at Link House Care & Nursing Home

Thank you for writing a review for Link House, we appreciate all comments and feedback. We are pleased to hear how happy you were during your stay with us, it was a pleasure to care for you as part of our Link House family.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Juliet C (Daughter of Resident) published on 17 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is really friendly and helpful, especially in allowing visits. Despite my mum's failing health, I can tell she is being well cared for and looked after, which I am very thankful for and I know it was the right decision to put her in the care of Link House.

Reply from Robert Hammond, Home Manager at Link House Care & Nursing Home

Thank you for your review of Link House Care Home. It is our pleasure to care for your mother as part of our Link House family, I will pass your kind words on to our staff team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie N (Daughter of Resident) published on 17 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Link House are all amazing. They go above and beyond to provide great quality of care for my mum she is very happy at Link House. She laughs and jokes with the staff and engages in different activities with the help of the activity coordinator which helps stimulant the residents and bring
out their creative side.
They provide great quality of care which has given my mum a good quality of life. Respecting her dignity and tending to her needs making sure she is safe, happy and comfortable.
This allows me to be able to sleep at night knowing that she is being cared for 24 hours a day 7 days a week.

Reply from Robert Hammond, Home Manager at Link House Care & Nursing Home

Thank you for taking the time to review Link House Care Home, we appreciate all comments and feedback. It is great to hear how happy your mother is with us at Link House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nicola O (Daughter of Resident) published on 17 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So nice to see my mum doing different activities and the staff are always so helpful and kind. The rooms are lovely and they take really good care of my mum.
My mum is happy and enjoys all the activities.

Reply from Robert Hammond, Home Manager at Link House Care & Nursing Home

Thank you for taking the time to write a review for Link House Care Home, it's great to hear that your mother is happy with us here. It is our pleasure to care for her as part of our Link House family.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michelle K (Granddaughter of Resident) published on 2 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I live in Australia and rely on the lovely caring staff to look after my grandmother. They are always caring and polite and put my mind at ease that my grandmother is ok. I see her regularly on video chats and any questions I have are always answered, I always receive regular updates and videos of my
grandmother. Also, my grandmother is much better than what she was when living on her own, especially as she was getting quite sick before from dementia and knowing she is happier puts my mind at ease. So thank you to the staff I see every week, you really put my mind at ease.

Reply from Robert Hammond, Home Manager at Link House Care & Nursing Home

Thank you for writing a review for Link House, we are delighted that you are pleased with our care of your grandmother, it is our pleasure to care for her.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J D (Son of Resident) published on 9 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my Mum was only in Link House for a month I found the staff to be very compassionate and kind. They were helpful at all times and very easy to just chat with - no robots!
And when my Mum passed away I received a lovely card from them with a handwritten message which meant so much as it showed,
at a glance, the love she was surrounded by.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M B (Son of Resident) published on 6 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Me and my family find the home to be friendly, caring and welcoming. We find the staff to be caring. At times it appears the staff have more than enough to do but they seem to cope.
At times my mother appears to be waiting longer than necessary in the toilet - but I am sure that is rare.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T W (Daughter of Resident) published on 18 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We found Link House to be a good, comfortable nursing home. Our mother was treated very well by all the staff. Although Mum did moan that the night time carers were not as gentle or attentive, Mum was looked after very well at Link House. Mum developed new friendships with the nurses and the very kind
carers. Especially, one lady who gave Mum a lot of time and kind attention. They became friends, Mum trusted her.

Reply from Arturas Repkovas, Home Manager at Link House Care & Nursing Home

Thank you for taking the time to leave a review for Link House Care & Nursing Home, we appreciate all feedback. I will pass your comments on to our care and nursing team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Y J (Son of Resident) published on 23 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very accommodating, polite with a kind disposition. They demonstrate respect to both residents and visitors.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M B (Son of Resident) published on 28 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find Link House to be a comfortable, clean and caring environment for my mother's needs. The management and nursing and care staff are attentive and proactive. I would like to see more activities in which my mother has participation.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jill B (Niece of Resident) published on 5 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Seems more organised since new owners took over and it appears there are more staff about, (at least at the times I visit). Staff have always been friendly and supportive of my Aunt and me. Great to see visits out happening now. My Aunt seems happy and contented here and has a good relationship with
the staff. She says her meals are nice. Clean environment. Would like to see more comfortable chairs, stools and side tables for the residents.
I would also like to see regular reviews initiated by the home with relatives. I had one a few months ago which was helpful and reassuring so need these on a regular basis say quarterly.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.2 (9.242)

Overview of Review Score

The Review Score of 9.2 (9.242) out of 10 for Link House Care & Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.242 for Link House Care & Nursing Home is calculated as follows: ( (135 Excellents x 5) + (77 Goods x 4) + (13 Satisfactorys x 3) + (7 Poors x 2) + (16 Very Poors x 1) ) ÷ 248 Ratings = 4.242

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Link House Care & Nursing Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jan 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (2)

Alex

Alex Ulatowska

Job Title: Customer Relations Manager

Joined: 2022

Alex is our Customer Relations Manager at Carter House and is the first point of contact for residents’ families and all new enquiries. Alex is friendly, helpful and happy to answer any questions about choosing a care home or moving to Carter House.


Zoe

Zoe Smith

Job Title: Home Manager

Joined: 2023

Zoe Smith is our Home Manager at Link House Care Home. Zoe is very excited to be leading our staff team at Link House and is looking forward to meeting our residents and families.