Link House Care & Nursing Home

15 Blenhiem Road, Raynes Park, London SW20 9BA
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9.2 46 Reviews
  • Link House Care & Nursing Home, London
Link House Care and Nursing Home offers residential, nursing and specialist dementia care in the desirable, welcoming and leafy surroundings of Raynes Park on the Surrey/South London border.

Family run, their care is the kind they would want each of their loved ones to receive. The highly trained and dedicated staff team at Link House provide person-centred care, ensuring everyone at Link House gets the most out of living with them.

Recently renovated, Link House is designed with residents in mind and is fully equipped to provide care in a pleasant and comfortable setting. The home has 52 rooms with ample opportunity for residents to personalise their living space. The home has undergone substantial redecoration and updating of late that provides modern and homely furnishing and comfort to everyone at the home, with assisted bathrooms and shower rooms for those with mobility issues as well as luxurious and warm communal and individual spaces.

Link House offers a wide range of daily activities tailored to individual preferences, with something always going on. This enables residents to enjoy their hobbies and interests and helps them to continue living fulfilling lives with their wellbeing paramount. The home also enjoys excellent relationships within their local community and frequently hosts events for local groups, churches and societies, which means that these societies provide the home with social outlets for residents to enhance their lifestyles.

If you would like more information or to come in and visit the home please do not hesitate to contact them to arrange an appointment.

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Care Provided by Link House Care & Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Zoe Smith (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (52)
    • Single Rooms with ensuite Wet Room (52)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2001
    • Last Refurbishment: 2022
    • Number of floors: 3

Funding & Fees Guide for Link House Care & Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,450
    • Self-Funded Residential Dementia Care from £1,450
    • Self-Funded Nursing Care from £1,550
    • Self-Funded Nursing Dementia Care from £1,550
    • RESPITE Self-Funded Residential Care from £1,500
    • RESPITE Self-Funded Residential Dementia Care from £1,500
    • RESPITE Self-Funded Nursing Care from £1,600
    • RESPITE Self-Funded Nursing Dementia Care from £1,600

  • All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.
  • (these prices are only a guideline, please contact Link House Care & Nursing Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome any time


  • Parking

  • There is onsite car parking available


Link House Care & Nursing Home Reviews (46)

Total of 46, showing 41-46
9.2

Link House Care & Nursing Home has a Review Score of 9.2 (9.242) out of 10, based on 22 reviews in the last 2 years. Over all time Link House Care & Nursing Home has 46 reviews.

Overall Experience

  • 26
  • 16
  • 0
  • 0
  • 4

Date Published

46
4
15
22
24

Review from L D (Daughter of Resident) published on 16 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Link House is a lovely, safe environment for my mum, who loves living here. I do think that the chairs in the sunroom are a little dilapidated and there are no seating cushions. The staff are lovely and caring.

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Review from F S (Mother of Resident) published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are extremely friendly and helpful. They exercise great patience with the residents and are aware of the patient's needs and medication. The food menu is fabulous and there are many facilities on hand.
It would have been nice to have more garden/outdoor space for the summer months to take
residents out for a meal or to enjoy the weather. Great home and would certainly recommend.

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Review from Shirley C (Sister of Resident) published on 13 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am relieved to know that my sister is being cared for each and every day, thus preventing my constant worry about her welfare. If problems arise with her health or her care, I am informed, but know that Link House will deal with the problem. I am welcomed by the staff when I visit and updated with
my sister's condition as appropriate.

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Review from Gary W (Son of Resident) published on 11 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very helpful and friendly. The residents are treated with care and understanding. The lounge is comfortable and bright. Everywhere is very clean and the home is run professionally.

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Review from Marika F (Granddaughter of Resident) published on 9 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad spent his last few months at Link House. He had many health problems. I can not thank the staff at Link House for their care and support. They managed to let my grandad live his last couple of months in dignity and comfort. They were also very supportive towards the family. Nothing was too
much for them and they always made sure he had everything he wanted. His room was always clean and the food served always looked well prepared. Thank you Link House.

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Review from Lisa R (Daughter of Resident) published on 12 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Link House is a very well organised & run Care Home. The Managers are excellent, as are all of the staff & I mean everyone; floor managers, carers, caterers & cleaners. The carers are fantastic, they are all so patient kind & understanding. Showing respect to my mother & all the people living at Link
House, treating everybody with dignity.
Everyone is well cared for, always washed, fed & well-dressed every day. Recently, my mother, had issues swallowing & the carers have persisted with careful kind encouragement, she is now feeding herself again, which quite frankly is nothing short of amazing. They really do care for every aspect of all of the people living there.
Link House offers wide range of activities for everyone when visiting you are made to feel more than welcome & can participate in the activities too. I really would like to take this opportunity to thank everyone at Link House, you have made an incredible difference to my mother, who is now so much happier & content.

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Current Review Score: 9.2 (9.242)

Overview of Review Score

The Review Score of 9.2 (9.242) out of 10 for Link House Care & Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.242 for Link House Care & Nursing Home is calculated as follows: ( (135 Excellents x 5) + (77 Goods x 4) + (13 Satisfactorys x 3) + (7 Poors x 2) + (16 Very Poors x 1) ) ÷ 248 Ratings = 4.242

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Link House Care & Nursing Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jan 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (2)

Alex

Alex Ulatowska

Job Title: Customer Relations Manager

Joined: 2022

Alex is our Customer Relations Manager at Carter House and is the first point of contact for residents’ families and all new enquiries. Alex is friendly, helpful and happy to answer any questions about choosing a care home or moving to Carter House.


Zoe

Zoe Smith

Job Title: Home Manager

Joined: 2023

Zoe Smith is our Home Manager at Link House Care Home. Zoe is very excited to be leading our staff team at Link House and is looking forward to meeting our residents and families.