Surbiton Care Home

11/15 Park Road, Surbiton KT5 8QA
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9.6 45 Reviews
  • Surbiton Care Home, Surbiton
Surbiton Care Home is a beautifully restored Victorian House which aims to transform peoples' lives through delivery of high-quality care in a friendly, home-from-home environment. The home is registered with the Care Quality Commission to provide residential and dementia care for those who need 24-hour personal care and support, as well as respite and day care to support families and carers.

Surbiton offers comfortable, single rooms, most with full en-suite facilities, and additional communal shower rooms. The bedrooms enjoy glorious views of the garden or a picturesque and friendly neighbourhood, and residents can choose to have personal TVs with Freeview and direct dial telephones in the comfort of their bedroom.

Surbiton offers indoor and outdoor space for private family meals and group activities, as well as a place for residents and their friends and families to relax. The home has several communal areas, including a choice of two attractive lounges where residents can watch TV, entertain guests and partake in activities. A well-maintained, secure garden space provides sufficient seating and shade, shared with its surrounding nature. The extended lawn provides fantastic space for group exercises.

Fresh, homemade meals are offered, with alternative options to suit dietary preferences and needs. A dedicated activities room offers a multi-functional area for recreation, entertainment and reminiscence, and the adjacent kitchen encourages and enhances cooking and baking opportunities.

The home embeds itself within the local community, making the most of opportunities such as monthly visits from a vicar and mobile library, as well as partnerships with schools and sports clubs. Residents are visited bi-weekly by a hairdresser and manicure, podiatry and pedicure treatments are also available.

The service enormously benefits from the homely feeling that it strives to deliver for its residents benefit.

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Care Provided by Surbiton Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 26 Service Users
  • Privately Owned
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Heidi Bradbury (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (26)
    • Single Rooms with ensuite Wet Room (13)
    • Couples/Companion Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2014

Funding & Fees Guide for Surbiton Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,465
    • Self-Funded Residential Dementia Care from £1,465
    • RESPITE Self-Funded Residential Care from £1,465
    • RESPITE Self-Funded Residential Dementia Care from £1,465
  • (these prices are only a guideline, please contact Surbiton Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Wheelchair Access

Surbiton Care Home Reviews (45)

Total of 45, showing 21-40
9.6

Surbiton Care Home has a Review Score of 9.6 (9.573) out of 10, based on 24 reviews in the last 2 years. Over all time Surbiton Care Home has 45 reviews.

Overall Experience

  • 35
  • 8
  • 1
  • 0
  • 1

Date Published

45
8
18
24
21

Review from Tom R (Friend of Resident) published on 5 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nice atmosphere. Staff were friendly and they had time to chat. I myself have additional needs and the staff acommodated me. Especially the manager, who was very kind and has welcomed me back.

Reply from Heidi Bradbury, Home Manager at Surbiton Care Home

Thank you for your kind words about Surbiton. We like to ensure that friends and family are as much a part of our home as their loved ones that live here. We look forward to seeing you very soon.


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Review from Lorna H (Resident) published on 4 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Came in to give my daughter a holiday but liked it so much that I decided to stay, glad I did!

Reply from Heidi Bradbury, Home Manager at Surbiton Care Home

Hi, It was lovely to receive your review. We make every effort to ensure that our residents are treated like family here.
Thank you


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Review from Lucy Y (Relative of Resident) published on 2 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I always visit my aunt at Surbiton Care Home and always receive a lovely welcome for myself and other family members. My aunt is relaxed and; looked after so well; she speaks highly of all the staff members, especially the admin lady; she speaks really highly of her - my aunt adores her and says she
helps everyone - nothing is ever too much trouble for her and I’ve witnessed this myself, she always takes time out to speak to all residents - such a kind heart, happy and chirpy, always smiling and that’s what residential homes should be like - happy staff = happy residents, and that shines through in Surbiton. I couldn’t imagine my aunt anywhere else, she is so content and happy and very well cared for, and that’s all we ever wanted for her. It was hard enough to see her in care, but this is like home-from-home, lovely meals, just so homely. I would like to say on behalf of my family that we appreciate everything you do for our aunt.

Reply from Heidi Bradbury, Home Manager at Surbiton Care Home

Thank you for your lovely review.
We are so thrilled that you feel that your loved one is well cared for in a homely environment. We want everyone to feel like a family here. Nothing is too much trouble for our staff. Our residents are our extended family.


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Review from Julie O (Daughter of Resident) published on 18 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad sadly had to enter dementia care at the end of March, and I chose Surbiton Care home as it was small scale (only 22 rooms) and homely, and the staff are absolutely lovely. It didn't feel sterile and corporate like other settings. There is a real emphasis on getting residents out of their bedrooms
during the day to get them engaged in activities and social interaction. The manager has been amazing, liaising with me daily during my dad's settling-in period, and there is a Whatsapp group for sharing updates and pictures. The food is also very good, and my mum enjoys eating there when she visits my dad. I don't think going into care is ever a "happy" occasion, but the care home has been so supportive of both my dad and family members, and I am really grateful for them helping us all during this time. The garden also is very nice.

Reply from Heidi Bradbury, Home Manager at Surbiton Care Home

Thank you for your kind words about our home. Our aim is that every person that comes to live here including their family members and our staff becomes part of our family. We ensure that everyone's needs are met each day and that is how we show our care and compassion to each other.
After all, we are guests in their home.


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Review from Sue M (Daughter of Resident) published on 22 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We came to look at the home feeling very sad that my mother needed to go into care. Something I found very hard. We met the manager, and she was/is lovely. Looked around the home, and everything was explained very well. Residents were sat in the garden chatting happily. My mother came and, within 24
hours, wanted to go home, but after a few days said how she felt safe and was enjoying being looked after. After nearly four months, she is so happy there.

Reply from Heidi Bradbury, Home Manager at Surbiton Care Home

Thank you for your lovely review of Surbiton Care.
I am very proud of our team here and the care they show to everyone.
I encourage a family atmosphere here, and it shows through everything we do.


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Review from Howard E (Son of Resident) published on 24 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly, excellent staff and accommodation. Foos is prepared to a high standard. Good cleanliness throughout. My father is happy and well looked after.

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Review from Susan M (Daughter of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care for my mother has been exceptional, with the staff going out of their way to make her feel at home. She has been treated with respect and understanding over the difficult transition from her own home. I can' thank you enough for all that you have done for her.

Reply from Frenklin Khedia, Home Manager at Surbiton Care Home

Great to receive such lovely feedback. Really appreciate your time. We all work as a team, and all my residents are very special to me and provide person-centred care and support always. Thank you.


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Review from Barbara K (Resident) published on 11 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been at Surbiton Care Home for three weeks and received wonderful care. All the staff are so attentive, patient and friendly. I have enjoyed all my meals, the chef/cook asks us what we would like, and the food is just as good as home, and there is always an alternative. Hopefully, I do not need
respite again but would certainly choose here if it was necessary.

Reply from Frenklin Khedia, Home Manager at Surbiton Care Home

These are amazing comments. We are all here to serve as per their needs, preferences and choice. This is their own home, and I always give my service users ownership to feel the home from home environment.


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Review from M H (Respite Resident) published on 15 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found my stay at the home very relaxing.

Reply from Frenklin Khedia, Home Manager at Surbiton Care Home

That is amazing. I always make my residents the owner of the house and feel their own home. Your stay here was an unforgettable experience. You are very lovely and very cooperative with all our daily living activities. You have an amazing, lovely family. Thanks for your appreciation for my home and team.


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Review from Helen A (Friend of Resident) published on 9 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My long term friend was very happy and well looked after.

Reply from Frenklin Khedia, Home Manager at Surbiton Care Home

Dear Helen, your friend is very special to our home. She makes us laugh and inspire us for the day. We all here for them to provide Persona centred care as per their wishes and preferences. Thanks for your appreciation for the team and home.


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Review from Jack B (Friend of Resident) published on 23 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our friend is being looked after very well, and we have a lot of praise and appreciation for the hard-working staff. The manager looks after the staff and residents very well. All the residents seem cheerful and satisfied. My full marks.

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Review from E V (Granddaughter of Resident) published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are so kind and so welcoming. It feels like a home from home for my granny. The daily activities are amazing, and the tea and cake we get when we come are delicious. A great place!

Reply from Frenklin Khedia, Home Manager at Surbiton Care Home

This is a lovely comment for my team. Many thanks. We always encourage all my residents to take ownership of the home. This is their home, and it must be homely as always. Thank you once again for your trust and support.


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Review from Kevin G (Son of Resident) published on 1 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always polite and helpful. It's always a pleasure to visit.

Reply from Frenklin Khedia, Home Manager at Surbiton Care Home

The care home provide person-centred care with dignity and respect with their preferences always. We make them feel like it's their "own home" and celebrate their independence. Our families are very very cooperative and supportive with our care home policies and guidelines, during this pandemic period specifically.


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Review from S W (Sister-in-law of Resident) published on 7 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Had a lovely visit with her today. Was so nice to see how well she is being looked after. She seems very well at the moment. The manager and his team are very kind and take time to talk to family members.

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Review from L B (Daughter of Resident) published on 18 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff always make my visit very friendly and welcoming. They know each of the residents well and have their interests at heart. My mother very much enjoys all the activities which create a happy home atmosphere, and her health has improved since being there.

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Review from Dorothy W (Resident) published on 19 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As this is my first experience of being a resident in a care home, I am unable to make any comparison, but I find the staff here extremely helpful and very caring.

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Review from Roger D (Nephew of Resident) published on 16 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident at Surbiton Care Home since August 2019. It has been difficult for her to adjust following the death of her husband some five years ago and having previously had a fairly independent existence, but she now seems fairly well settled. I have always found the staff very attentive
and helpful. The room my aunt occupies is in good condition and kept very clean. The food is of a high standard and generally, the premises appears to be well organised and well run. In particular, I have found the manager always to be helpful and approachable. The home is situated in a nice residential area and has an excellent rear garden, which can be used by residents in the summer period.

Reply from Frenklin Khedia, Home Manager at Surbiton Care Home

The home has a dedicated team with passionate care and support to my service users always. All families are very supportive and cooperative with our visiting guidance to maintain Infection Control policy with all safety measures. Person-centred care is a key factor in the home.


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Review from Steve H (Son of Resident) published on 10 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has now been in this home for 3 years and received first-rate care and attention over that time. In the recent period of Covid-19, the management and staff have been vigilant in maintaining a safe environment, and although I haven't been able to visit personally, I have been kept aware of Mum's
situation, and thus I have no concerns about her well being. A regular diary of activities keep her 'entertained', which with her dementia is essential, and is evidenced by pictures and videos posted on private social media. If there are any issues, I know I will receive a phone call to advise or seek guidance.

Reply from Frenklin Khedia, Home Manager at Surbiton Care Home

Families are always very supportive and cooperative with the action plan of the home to ensure it is run very effectively.


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Review from Diane L (Daughter of Resident) published on 10 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always been impressed by the warm and friendly reception I get whenever I phone or visit. I am kept updated regularly of my mother's health and activities. She is very well looked after in a warm and friendly environment providing continuing excellent care since she has been a resident from 2017.

Reply from Frenklin Khedia, Home Manager at Surbiton Care Home

Always very supportive and helpful with all actions, which are put in place by care home to maintain excellent service.


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Review from P L (Son of Resident) published on 29 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Some staff are excellent. On-site management is on the ball and responsive.

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Current Review Score: 9.6 (9.573)

Overview of Review Score

The Review Score of 9.6 (9.573) out of 10 for Surbiton Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.573 for Surbiton Care Home is calculated as follows: ( (203 Excellents x 5) + (43 Goods x 4) + (19 Satisfactorys x 3) + (9 Very Poors x 1) ) ÷ 274 Ratings = 4.573

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Surbiton Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Dec 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (2)

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Meet the Team (1)

Heidi

Heidi Bradbury

Job Title: Registered Manager

Joined: 2019

At Surbiton, we strive to always provide the highest standard of residential care. We ensure that we meet all the needs and wishes of all our residents, focusing on person-centred care to truly make our residents’ time at Surbiton a pleasure. We would love to hear from you; if you would like to see our home for yourself, please don’t hesitate to contact me to arrange a tour.