Lodore Nursing Home

9 Mayfield Road, Sutton SM2 5DU
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9.9 16 Reviews
  • Lodore Nursing Home, Sutton
Lodore Nursing Home is a thirty-capacity Sutton care accommodation that employs highly-qualified carers to help people with to overcome the daily healthcare challenges they face.

The accommodation is suitable for people with physical disabilities, while carers are trained in assisting people with dementia to retain as much independence as possible.

Both day and respite care are available at Lodore Nursing Home, which has good wheelchair access and has shown its effectiveness in taking on a wide range of specialist nursing requirements.

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Care Provided by Lodore Nursing Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 36 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Vera Liubchivschi (Manager)
  • Admission Criteria
    • Private residents, NHS and Local Authority referrals
    • Ages 50+
  • Room Information
    • Single Rooms (27)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Lodore Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,300 – £1,600
    • Self-Funded Residential Dementia Care £1,400 – £1,600
    • Self-Funded Nursing Care £1,200 – £1,600
    • Self-Funded Nursing Dementia Care £1,200 – £1,600
    • RESPITE Self-Funded Residential Care £1,400 – £1,600
    • RESPITE Self-Funded Residential Dementia Care £1,400 – £1,600
    • RESPITE Self-Funded Nursing Care £1,300 – £1,400
    • RESPITE Self-Funded Nursing Dementia Care £1,400 – £1,600

  • Fees are dependent on room and location in the home.
  • (these prices are only a guideline, please contact Lodore Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No visiting restrictions


  • Parking

  • Parking available on site


Lodore Nursing Home Reviews (16)

9.9

Lodore Nursing Home has a Review Score of 9.9 (9.880) out of 10, based on 16 reviews in the last 2 years. Over all time Lodore Nursing Home has 16 reviews.

Overall Experience

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Review from Dawn S (Daughter of Resident) published on 25 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On arrival at the home we are always welcomed by the staff and we are offered tea and coffee.
The home is very clean and tidy, Mum is kept clean and her clothes always look nice and well-kept.
We find the staff very supportive, when Mum is not at her best, and are always there to help us with any
concerns we may have regarding Mum.
I have been with Mum when her lunch has been served, it always looks nice and well-presented.
Mum's room is very well kept, and her clothes are all tidy in her drawers and wardrobe.
Overall we find the home a lovely place for Mum to be whatever time she has left to be surrounded by the lovely staff that look after her.
We would like to thank everyone concerned who is involved with the care for Mum.

Reply from Vera Liubchivschi, Manager at Lodore Nursing Home

Thank you so much for your kind feedback. We are very grateful to see that our efforts and dedication keep our residents and their families happy and comfortable.


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Review from Jane C (Daughter of Resident) published on 21 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at the home since July 2023. The home is dated, however for elderly residents this is unlikely to be an issue. Young visitors to the home may take a different view. Our experience with the home has been positive. Mum is well cared for and recognises the staff who come into her
room. The care home manager is always accessible to us if we have a concern. The team at Lodore, which includes the nursing staff, carers, and housekeepers, are kind, compassionate and very welcoming. When we leave the home we feel that Mum is in good hands which is so important to us. I don't really have an opinion on value for money because I am not up to date with the costs of other care homes in the area. However, I suspect it is good value for money. I would recommend this nursing home because the care is excellent which should be the most important consideration to anyone looking for a nursing home.

Reply from Vera Liubchivschi, Manager at Lodore Nursing Home

Thank you so much for your feedback. Much appreciated. The staff will be very happy to hear your excellent feedback.


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Review from Ian D (Nephew of Resident) published on 18 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lodore have looked after my Aunt for the best part of two and a half years. During that time, she received brilliant service and care.
The staff at Lodore looked after her with great care and love. In my dealings with them, they have been thoughtful and communicative if there was a problem.
If I was
to recommend a home for family or friends in the future, Lodore would be top of my list.

Reply from Vera Liubchivschi, Manager at Lodore Nursing Home

Thank you so much for your kind feedback. Much appreciated.


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Review from D S (Relative of Resident) published on 12 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the care provided. This is a very caring home, all the staff are really helpful and kind. They have made a difficult situation the best it can be through their hard work and dedication.

Reply from Vera Liubchivschi, Manager at Lodore Nursing Home

Thank you so much for your kind words. Our staff will be very happy to hear your positive feedback.


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Review from Christopher B (Son of Resident) published on 10 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has now been in Lodore for more than 7 years. During that time she has always received kind care and attention from the staff here. Yes, there have been various staff changes but the levels of care have always been very good. Whilst bed-bound Mum is looked after extremely well whether that
is nursing care, general care or just talking to us as a family.

Reply from Vera Liubchivschi, Manager at Lodore Nursing Home

Thank you so much for your kind feedback. Much appreciated.


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Review from Debbie B (Daughter of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased that my mum was accepted for a place in this nursing home upon her discharge from hospital. Her arrival day was her birthday and they baked her a cake and waited until we were there to gather in her room to sing Happy Birthday. The staff, without exception, are very friendly and always
find the time for a brief conversation and if they have seen me arrive to visit they will bring me a cup of tea. Unfortunately, my mum is bed-bound but she is always kept clean and the bedding is always clean also. Mum is as happy and as comfortable as she can be given the circumstances and this knowledge gives me a lot of comfort. I cannot thank them all enough for the care they have provided and continue to provide in making this difficult time a little easier.

Reply from Vera Liubchivschi, Manager at Lodore Nursing Home

Thank you so much for your kind Feedback.vThe staff will be very grateful and happy to hear your opinion.


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Review from K M (Niece of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident for in excess of 4 years at Lodore care home.
She has been cared for well in sometimes difficult circumstances and the staff have always been diligent in their attendance.
The managers and staff have kept us informed of my aunt's wellbeing and needs as we live abroad both
by email and telephone which is greatly appreciated.

Reply from Vera Liubchivschi, Manager at Lodore Nursing Home

Thank you so much for your kind feedback. Much appreciated.


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Review from E R (Relative of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative has been a resident of Lodore since September 2022. The staff are attentive and caring, and my relative feels content and happy. If I had any issues I know how to reach the manager. The communication for relatives is excellent.
My relative has choices of food and what they would like to
do with their day. They are encouraged to take part in activities if they wish. Lodore feels homely and welcoming. My relative regularly comments to me about how happy they are at Lodore. The staff turnover that we have experienced is very low.

Reply from Vera Liubchivschi, Manager at Lodore Nursing Home

Thank you very much for your kind Feedback. Much appreciated.


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Review from F P (Daughter of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Moving Mum into a nursing home was something she would never have chosen, however, when it became essential she could not have had a better experience. From the first time Mum and I met the staff we were welcomed into the Lodore family. Mum was treated with dignity and respect at all times. She was
cared for throughout her final months by staff who really cared about their job and the service they provided. Their care also extended to myself to make sure they support me too. I couldn't have asked for better.

Reply from Vera Liubchivschi, Manager at Lodore Nursing Home

Thank you so much for your kind words. Our staff will be very happy to hear your good review.


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Review from J P (Partner of Resident) published on 21 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lodore is a very friendly care home. All staff are friendly and very polite. Nothing seems too much trouble for them. They are extremely kind and look after residents with the utmost care.
You can approach them at any time and they take trouble to explain everything to you.

Reply from Vera Liubchivschi, Manager at Lodore Nursing Home

Thank you so much for your kind words, much appreciated. Our staff will be very happy to hear your good feedback.


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Review from Rowena S (Daughter of Resident) published on 24 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Lodore since January 2023 and she is getting outstanding care. All the staff do an amazing job, so friendly and go above and beyond to make sure the residents are happy. The recent improvements also are much appreciated. Thank you for all you do for the care of my mum who I know
isn't an easy person to care for!

Reply from Vera Liubchivschi, Manager at Lodore Nursing Home

Thank you so much for your kind words. Much appreciated. We will continue to do our best.


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Review from Gail L (Daughter of Resident) published on 20 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum, who has dementia, has been living here since May 2023 after a fall at home. She is very happy and settled. The team are incredibly kind and caring and go out of their way to interact with her throughout the day. They make my Dad and I feel very welcome when we come to visit and clearly care
about Mum and her experience here.
The new owners are updating the decor throughout with the manager and it's so nice to see how happy everyone is to be here including the staff.
The manager is responsive to suggestions and they made a big fuss of Mum on her birthday which was so lovely!
She is much more settled and happy since moving here.

Reply from Vera Liubchivschi, Manager at Lodore Nursing Home

Thank you so much for your kind words and your appreciation. We are glad we can make you feel so welcome and your Mum so happy. We will continue to do our best. Kindest regards, Vera and the Team.


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Review from R S (Daughter-in-law of Resident) published on 20 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Am always very impressed with the care my mother-in-law receives at Lodore home, the staff are very kind and friendly.
And often go out of their way in the care they provide!
The home is clean and pleasant to visit.

Reply from Vera Liubchivschi, Manager at Lodore Nursing Home

Thank you very much for your kind words. Much appreciated. Kindest regards, Vera and Lodore Team


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Review from Jill B (Daughter of Resident) published on 20 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Lodore for nearly 7 years. I can remember when my brother and I first visited immediately realising that Lodore was a really special care home and very much wanting Mum to be able to join their community. She had had a nasty fall and it was very scary to suddenly have to
find a place that could give her the support that she needed. We've always felt so lucky that they were able to offer Mum a place.
I love the scale of the building - it's not too big and feels like a proper home with the beautiful wooden panelled hallway and rooms radiating out from the central hallways, ensuring that all the residents feel connected and that staff are always close by.
The level of care is exceptionally good, it's the perfect mix of high professional standards combined with gentle, thoughtful care and understanding. The atmosphere is wonderful too, very warm and friendly, genuinely beautifully client-centred, with lots of love and gentle humour too.

Reply from Vera Liubchivschi, Manager at Lodore Nursing Home

Thank you so much for your kind words. Much appreciated. Kindest regards, Vera and Lodore Team.


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Review from C L (Son of Resident) published on 16 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted to Lodore Nursing Home due to a bad stroke last year and the care and support he has received from the staff has been excellent.
The care and nursing team always provide fantastic care and support and they always have a smile on their faces.
I would recommend Lodore Nursing
Home.

Reply from Vera Liubchivschi, Manager at Lodore Nursing Home

Thank you so much for your kind words and also for all your support. Kindest regards, Vera.


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Review from L B (Daughter of Resident) published on 27 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is a resident here at the moment. She is happy here, has recieved brilliant care. Staff are always friendly and polite, addressing her by her first. They made a lovely cake for her birthday and everyone came to her room singing happy birthday. It's always clean and tidy. The manager is always
happy to help if there is a problem. Mum has started to join activities now and enjoys them.

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Current Review Score: 9.9 (9.880)

Overview of Review Score

The Review Score of 9.9 (9.880) out of 10 for Lodore Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.880 for Lodore Nursing Home is calculated as follows: ( (161 Excellents x 5) + (22 Goods x 4) ) ÷ 183 Ratings = 4.88

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lodore Nursing Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Mar 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Lodore Nursing Home

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Meet the Team (2)

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Chandra Uwins

Job Title: Group Operations Manager

Chandra Uwins has been part of the team for over twenty years and has seen all the transitions in the care industry. Her wealth of experience is well respected by all team members. Chandra oversees the daily operations of the care home, ensuring smooth functioning across all departments. Fosters a supportive and collaborative team environment, addressing any staff concerns promptly. Manages the care home’s budget, ensuring cost-effective operations without compromising care quality. Builds strong relationships with local health authorities, community organizations, and other stakeholders.


Vera

Vera Liubchivschi

Job Title: Registered Manager

Joined: 2017

Vera Liubchivschi has been in the care industry for over ten years. She joined Orchard House and Lodore Nursing Homes in 2017 as a Registered Nurse and became the Home Manager in 2024.
Vera is also a Clinical Psychologist and Family Therapist.


Vera strives to ensure the effective delivery of holistic person-centred care in a safe environment in accordance with CQC standards. She leads by example and works with a dedicated team to provide high standards of care in a homely and happy environment. Vera has always maintained good relationships with the local authority and Sutton Clinical Commissioning Group.


Vera says - "At Orchard House and Lodore Nursing Home, we celebrate difference. Embracing culture and diversity is at the very heart of our offering. We welcome residents from all walks of life - no matter their culture, faith or mother tongue.
I feel it’s very important to maintain our links within our community in Sutton to enhance the lives of the residents, especially around activities. Every day is different and brings new challenges and rewards but my passion is to provide the best possible care to enhance the resident's lives.”


Frequently Asked Questions about Lodore Nursing Home

What types of Care is Lodore Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, Detention Under Mental Health Act, No Medical Intervention & Substance Misuse are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Lodore Nursing Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Independent Living Training, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Lodore Nursing Home have?

There are 27 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Lodore Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Lodore Nursing Home to the centre of Sutton?

0.6 mile(s) as the crow flies, distance by road may be significantly further.