Lynton Hall Care Home

2 Lynton Road, New Malden KT3 5EE
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9.7 63 Reviews
  • Lynton Hall Care Home, New Malden
At Lynton Hall, nursing, residential and dementia care are offered. They’re here when you and your loved ones need them most. For planned respite or last-minute trips. A safe space to recover after an operation. To experience what the home’s like before moving long-term. To just relax. Whatever the reason, their doors are open. Advanced bookings available.

A former convent, this home has been refurbished to provide spacious and homely accommodation including ensuite bedrooms, a dedicated activity room and large communal rooms. Landscaped gardens and a patio area can be enjoyed by all. The home is close to the shops and local amenities.

The home can also accommodate couples with suites, which are larger rooms available for single and double occupancy.

Staff take great care to focus on the person at Lynton Hall. It’s important for residents to feel at home, so they create a friendly environment with an individually appropriate balance of care and independence.

Enjoying food is an important part of life. The chefs create well-crafted menus made with the freshest ingredients and try to cater for all ethnicity groups. Soon after a resident arrives at Lynton Hall, staff discuss their personal preferences and dietary needs with them.

There’s a real sense of community. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether your loved one already has a hobby or would like to take up a new one, there are lots of exciting activities to get involved in.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa UK Lynton Hall Care Home.

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Care Provided by Lynton Hall Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • Residential Care
  • For a maximum of 51 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Huntington's Disease
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Janet Musama (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (41)
    • Couples/Companion Rooms (5)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Lynton Hall Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site parking available.


Lynton Hall Care Home Reviews (63)

Total of 63, showing 1-20
9.7

Lynton Hall Care Home has a Review Score of 9.7 (9.673) out of 10, based on 17 reviews in the last 2 years. Over all time Lynton Hall Care Home has 63 reviews.

Overall Experience

  • 43
  • 17
  • 2
  • 0
  • 1

Date Published

63
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Review from N C (Wife of Resident) published on 25 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was totally blind and bedbound but was patiently cared for over the three-month stay. When he died the on-duty nurse was kind, calm and helpful. We were very fortunate to receive fast-track end-of-live continual care.

Reply from Maria Ricketts, Customer Care Adviser at Lynton Hall Care Home

Thank you for your kind words. We are saddened to hear about your loss. We are glad to have helped you and your family through such a difficult time. Hopefully you will go away from this feeling like your loved one received the best possible care.


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Review from Toni R (Daughter of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In November 2023 it was clear my mother (90) had reached the stage in her life where she needed full-time nursing and caring. At Lynton Hall Care Home she found this from the moment she arrived. I was quickly reassured that Mum was in excellent hands and being looked after. The nursing and caring given
to my mum were exemplary. I was informed of any issues promptly.
My husband and I became part of the community on our regular visits. My mother found new friends, the staff became friends but always professional in their roles. My mum spent the last year of her life in a caring place, all her needs looked after to the very end, December 2024.

Reply from Maria Ricketts, Customer Care Adviser at Lynton Hall Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Hopefully you will go away from this feeling like your loved one received the best possible care.


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Review from D S (Son of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since 5th August 2021, I have been a regular visitor to Lynton Hall. In all that time, the standard shave remained outstanding. In both the level of care administered and the warmth of welcome are invariably conveyed by the staff at all levels. A laudable mixture of professionalism and humanity. There
are a wide variety of activities regularly on offer to the residents. Including summer and Christmas parties with special guests and musicians invited to provide high-quality entertainment and the setting provided for the Christmas day lunch is second to none, including an admirable food menu throughout the year. Lynton Hall provides top-class care. Highly recommended.

Reply from Maria Ricketts, Customer Care Adviser at Lynton Hall Care Home

Thank you for your lovely review. It is always nice to hear words like "warmth" and "welcomed" being used to describe our care. Please let us know if there is anything we can do to make your loved one's stay as comfortable as possible.


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Review from C C (Brother of Resident) published on 20 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Perfect in every way. Thank you.

Reply from Maria Ricketts, Customer Care Adviser at Lynton Hall Care Home

Thank you for your feedback. Please let us know if there is anything we can do to make your loved ones stay as comfortable as possible.


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Review from Nora P (Friend of Resident) published on 18 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my friend at different days/times. She is always clean and tidy, her room is also always clean and tidy. All the staff are friendly. I would certainly recommend Lynton Hall Care Home.

Reply from Maria Ricketts, Customer Care Adviser at Lynton Hall Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are looking forward to seeing you again.


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Review from B M (Friend of Resident) published on 17 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been at Hinton Hall for a number of years. During that time she has received the very best of care. We visit often and notice how clean and well-looked-after she is. My friend is in her mid-90s and bedridden so I am not in a position to comment on activities, although there is always a
fun atmosphere during holidays and on celebration days. The staff are very helpful, friendly and we see the same staff all the time.

Reply from Maria Ricketts, Customer Care Adviser at Lynton Hall Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are looking forward to seeing you again.


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Review from Jennifer G (Widow Widower) published on 7 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband had excellent care here for nearly two years. Wonderful staff. His room was lovely and all concerns were dealt with. I recommend Lynton Hall Care Home. All staff were approachable. When we first visited we had a lovely welcome and everything explained to us. We spoke to the manager and a
resident.

Reply from Grace Langfield, Customer Service Adviser at Lynton Hall Care Home

Thank you for your lovely review. It is always nice to hear words such as "wonderful" and "excellent" being used to describe the care our staff provide. We will certainly pass your comments on to the manager.


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Review from S S (Daughter of Resident) published on 9 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, polite and helpful staff. Very clean, hygienic, well-maintained environment. Really pleased with the care given to my mother.

Reply from Fran Donno, Customer Service Adviser at Lynton Hall Care Home

Thank you for your kind words. We hope Lynton Hall Care Home did everything possible to make the transition as easy as possible and we are pleased to hear that you are impressed with the clean and well-maintained environment at Lynton Hall Care Home. Hopefully, you will come away from this feeling like your loved one received the best quality care.


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Review from Ursula A (Daughter-in-law of Resident) published on 7 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care from the staff is exceptional. Travelling from overseas I could not have been more welcome by the staff. My father-in-law's family live great distances apart however we are able to maintain consistent contact with our family members thanks to the care and kindness of the staff. My father-in-law's
carers maintain contact with him through personal knowledge of our family. This is invaluable when family members are on the other side of the country and the world! Thank you.

Reply from David Mclean, Customer Service Adviser at Lynton Hall Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your father-in-Law in our care and we are glad to help you and your family through such a difficult situation with being on the other side of the world. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again in the future.


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Review from L D (Daughter of Resident) published on 5 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although Mum's stay at Lynton Hall was very short I know she felt cared for there. As a family, we always found the staff caring, supportive and helpful. When she died everyone handled the situation with empathy and quiet professionalism which was appreciated at a sad moment for us.

Reply from Grace Langfield, Customer Service Adviser at Lynton Hall Care Home

Thank you for taking the time to leave your review. We are saddened to hear about your loss and glad to have been able to help you and your family through such a difficult time. Hopefully, you will look back at this feeling comforted that your Mum received the best possible care.


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Review from Mark H (Son of Resident) published on 27 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

On Friday the 16th of February 2024 we took my mum out, and she was acting strange, like she was seeing things that were not there, and unable to talk. We thought she had an infection, so we took her back to the home, and reported it and asked if they can get someone to see her.
The next day we called
and asked if she had been seen, they said they called 111, they said she was OK, and nothing was wrong with her and not in pain.
We did not except this, and went to the home to see her, we were unable to get in. After around half an hour of knocking and ringing, we called the police, they said call an ambulance to do a welfare check.
A fast response car came, and we gained entry, they asked to see my mum’s records and spoke to the head nurse, the records were all normal, the paramedic checked her and said she smelt unkept. The paramedic asked my mum to open her eyes, she did not respond, the paramedic did her ops and ECG and was shocked with her heart rate, they took her to hospital.

Reply from Grace Langfield, Customer Service Adviser at Lynton Hall Care Home

We appreciate you taking the time to leave us your comments. Our resident’s health and wellbeing is an absolute priority so we will discuss your feedback with the home’s manager to help them continually improve their service. If you would like to speak with anyone about this further, please contact our Quality Team on 0113 360 4806.


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Review from Darren A (Son-in-law of Resident) published on 29 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law stayed at Lynton Hall Care home for four weeks for respite care. I had all the usual concerns about care homes but I needn't have worried. The staff are very friendly, and looked after Dad well. Dad was always clean and his very lovely room was always spotless. There were regular activities
and a large lounge to sit in with other residents who became Dad's friends. The food was excellent and regular tea, coffee or fruit juice and cake, fruit or biscuits were served between meals. All staff were helpful and provided me with advice and support about healthcare, social care, medication - all sorts. Can't thank the staff enough for looking after Dad very well.

Reply from Eden Tomlinson, Customer Service Adviser at Lynton Hall Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for choosing Lynton Hall Care Home for your stay.


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Review from Michelle H (Daughter of Resident) published on 28 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved Mum to Lynton Hall about a month ago, this was following an unfavourable stay at another care home, so obviously I was nervous.
Within hours of arrival I realised I had nothing to be concerned about. Mum was greeted by name at the door and we were introduced to everyone. They took note of
her likes and dislikes immediately and made a fuss of her which made the settling in period easier.
Mum had to enter care following a long stay in hospital, which resulted in both physical and mental challenges, since staying at Lynton Hall the changes in her have been so good, both physically and mentally.
I live some distance away, the staff have been really good at answering emails and phone calls, and keeping me updated on how Mum is doing. They don’t make me feel like I am bothering them when I call (unlike the previous place).
I am really pleased that Mum made the move to Lynton Hall, it's a very friendly family feeling place that couldn’t do more to help.

Reply from Fran Donno, Customer Service Adviser at Lynton Hall Care Home

We appreciate you taking the time to leave us you kind review. We are very happy to hear you can feel at ease with your mum in our care and we are glad to help you and your family through such a difficult time. We are pleased to hear you feel like a part of our Lynton Hall family and we hope to continue providing your loved one with the best possible care.


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Review from V G (Wife of Resident) published on 22 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was brought to Lynton Hall on the 3rd of April 2023. He has been taken care of very well.

Reply from Fran Donno, Customer Service Adviser at Lynton Hall Care Home

Thank you for your lovely review. It is always nice to hear from family members who feel like their loved one is cared for and looked after. We hope to continue providing your husband with the best possible care.


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Review from B F (Stepdaughter of Resident) published on 10 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepfather is always well-dressed clean and seems to have settled very well. His room is always tidy and clean. The staff are always helpful. I am always helpful. I am very happy with him being at Lynton Hall. I feel I don't have to worry about my stepfather and know he is receiving excellent care.

Reply from Fran Donno, Customer Service Adviser at Lynton Hall Care Home

Thank you for taking the time to leave your lovely review. We are very happy to hear you can feel at ease with your Step-Father in our care and it is always nice to hear from family members feeling like their loved one is cared for and looked after. Hopefully you will go away from this feeling like your loved one received the best possible care.


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Review from R P (Daughter of Resident) published on 22 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is ninety-two, has advanced dementia, and is totally blind. She was admitted to Lynton Hall Care Home following a five week stay in hospital for a fractured pelvis. From the outset, Lynton staff and nurses have cared for her with great patience and kindness. The home is warm, clean and welcoming
and the food is excellent. This has been a big transition for my mother, who previously lived at home with live-in care. Lynton has proved to be a haven, supporting me as well as caring for Mum.

Reply from David Mclean, Customer Service Adviser at Lynton Hall Care Home

Thank you for taking the time to leave your review. We are sorry for your loss. We were glad to help you and your family through such a difficult time and we hope Lynton Hall Care Home did everything possible to make the transition as easy as possible. It is always nice to hear from family members feeling like their loved one has been cared for and looked after, especially hearing words like "patience and kindness" being used to describe our care. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review from A C (Daughter of Resident) published on 13 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Lynton Hall Care Home in November 2022. We have been very impressed by all the staff who are always friendly, caring and helpful. Lynton has a happy atmosphere which makes it feel like home. Mum is well cared for and content. I would definitely recommend Lynton Hall.

Reply from Fran Donno, Customer Service Adviser at Lynton Hall Care Home

We appreciate you taking the time to leave your kind words. We are so pleased to hear that you can feel at ease with your mum in our care and that you are impressed with the atmosphere and staff attentiveness at Lynton Hall. We hope to continue providing your mum with the best possible care.


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Review from Sam R (Daughter of Resident) published on 13 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall mum is happy in the home and staff are generally really cheerful and happy. Her wheelchair seems to keep disappearing from her room and being used by other residents, but that aside the staff do always try and help locate it.

Reply from David Mclean, Customer Service Adviser at Lynton Hall Care Home

Thank you for taking the time to leave your kind words. We are happy to hear you feel like your Mum is happy at the home and hopefully she feels like a part of our Lynton Hall family. We have a genuine regard for all of our residents and we will discuss your feedback with the homes manager to help them continually improve their service.


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Review from M S (Niece of Resident) published on 7 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie was a resident at Lynton Hall for four years before she passed. The staff are friendly and always ready to support with a smile on their face. The new management team are accommodating. My family were surprised to receive a sympathy card with a lovely message from the manager, staff and residents.

Reply from David Mclean, Customer Service Adviser at Lynton Hall Care Home

Thank you for taking the time to leave your review. We are saddened to hear about your loss but it is always nice to hear from family members feeling like their loved one has been cared for and looked after. Hopefully you will go away from this feeling like your auntie received the best possible care.


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Review from D G (Friend of Resident) published on 30 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Attended the Hawaiian Luau Party organised by the newly appointed manager. I must say the party was fun and everybody enjoyed it. Lots of food and drinks, good entertainment and games were participated by guests, residents and staff. Never seen like that before, such an experience. Residents are well
looked after, staff are polite and always ready to help. Can't wait for more parties to attend!

Reply from David Mclean, Customer Service Adviser at Lynton Hall Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your loved one in our care. Thank you for choosing Lynton Hall for your stay and we look forward to seeing you again.


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Current Review Score: 9.7 (9.673)

Overview of Review Score

The Review Score of 9.7 (9.673) out of 10 for Lynton Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.673 for Lynton Hall Care Home is calculated as follows: ( (163 Excellents x 5) + (22 Goods x 4) + (1 Satisfactorys x 3) + (10 Very Poors x 1) ) ÷ 196 Ratings = 4.673

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lynton Hall Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Oct 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 25 Mar 2025

Based in a friendly neighbourhood of South-West London, Lynton Hall warmly welcomes residents in need of nursing care. Those with dementia are welcome to join us too, whether they’re in need of nursing or residential support.


Awards / Recognitions (7)

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Frequently Asked Questions about Lynton Hall Care Home

What types of Care is Lynton Hall Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, No Medical Intervention & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Lynton Hall Care Home provide?

Palliative Care, Convalescent Care & End of Life Care are other types of care provided.

How many Rooms does Lynton Hall Care Home have?

There are 41 Single Rooms and 5 Couples/Companion Rooms.

What are the Facilities & Services at Lynton Hall Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Lynton Hall Care Home to the centre of New Malden?

0.5 mile(s) as the crow flies, distance by road may be significantly further.