Lynton Hall Care Home

2 Lynton Road, New Malden KT3 5EE
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9.7 63 Reviews
  • Lynton Hall Care Home, New Malden
At Lynton Hall, nursing, residential and dementia care are offered. They’re here when you and your loved ones need them most. For planned respite or last-minute trips. A safe space to recover after an operation. To experience what the home’s like before moving long-term. To just relax. Whatever the reason, their doors are open. Advanced bookings available.

A former convent, this home has been refurbished to provide spacious and homely accommodation including ensuite bedrooms, a dedicated activity room and large communal rooms. Landscaped gardens and a patio area can be enjoyed by all. The home is close to the shops and local amenities.

The home can also accommodate couples with suites, which are larger rooms available for single and double occupancy.

Staff take great care to focus on the person at Lynton Hall. It’s important for residents to feel at home, so they create a friendly environment with an individually appropriate balance of care and independence.

Enjoying food is an important part of life. The chefs create well-crafted menus made with the freshest ingredients and try to cater for all ethnicity groups. Soon after a resident arrives at Lynton Hall, staff discuss their personal preferences and dietary needs with them.

There’s a real sense of community. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether your loved one already has a hobby or would like to take up a new one, there are lots of exciting activities to get involved in.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa UK Lynton Hall Care Home.

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Care Provided by Lynton Hall Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • Residential Care
  • For a maximum of 51 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Huntington's Disease
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Janet Musama (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (41)
    • Couples/Companion Rooms (5)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Lynton Hall Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site parking available.


Lynton Hall Care Home Reviews (63)

Total of 63, showing 21-40
9.7

Lynton Hall Care Home has a Review Score of 9.7 (9.673) out of 10, based on 17 reviews in the last 2 years. Over all time Lynton Hall Care Home has 63 reviews.

Overall Experience

  • 43
  • 17
  • 2
  • 0
  • 1

Date Published

63
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Review from John F (Son of Resident) published on 24 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Lynton Hall Care Home for 10 months, and I am very pleased with how my mother has been cared for. The staff are attentive, friendly and always have time to chat with my mother. The food is prepared in the home’s own kitchen and is of a very high standard with choices
available to the residents. It gives me great peace of mind to know that my mother is being well looked after and that she is happy, contented and gaining weight.

Reply from David Mclean, Customer Service Adviser at Lynton Hall Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care, and we are looking forward to seeing you again.


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Review from Eliatamby S (Son of Resident) published on 11 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Good, professional and friendly service. The staff are amazing and very hospitable and take very good care of my mother who has been staying there for the past couple of years. I would recommend Lynton Hall to anyone needing a care facility.

Reply from Rebecca Kellegher, Customer Service Adviser at Lynton Hall Care Home

Thank you for taking the time to leave your lovely feedback. We are happy to hear you feel at ease with your mother in our care. Please let us know if there is anything more we can do to continue making your mother's stay at Lynton Hall as comfortable as possible.


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Review from Jennifer S (Daughter of Resident) published on 9 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I didn't have a very good experience with the home telling me that my Dad had put on a lot of weight and needed bigger clothes. When I next visited him this was not the case. I had purchased new bigger clothes as asked but they were far too big for him. Communication not always great.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Lynton Hall Care Home

Thank you for your feedback. I have passed your comments on to the management team, we use all feedback to continuously improve our service.


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Review from A A (Daughter of Resident) published on 9 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was one of the saddest days of my life. As my mum gasped her last breath, I was at her bedside, holding her hand. I cried in agony and almost passed out, the staff at Lynton Hall comforted me, the deputy and the nurse ensured I was given medical and emotional support, and carers respected my feelings.
As I head home, I stopped by the manager's office, she invited me in, that was the first time we'd met in person as she was new, but it felt I knew her for so long because she's in contact with my brother. She listened as I share my grieving moment, and the stories about my mother, she bring solace and comfort. All the staff treated my mum, me and my brother like a family. I will truly miss my mum and I will also miss visiting the Lynton Hall family. Thank you for looking after mum!

Reply from Alison Horridge, Customer Advisor on behalf of the team at Lynton Hall Care Home

Thank you for your kind words. We are glad we were able to help support you all through this difficult time. Please accept our condolences, hopefully it is comforting knowing that your mum was well cared for with us at Lynton Hall. Thank you again for taking the time to leave us your feedback.


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Review from R F (Wife of Resident) published on 1 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding care from a wonderful care home.
The staff are all amazing. So caring and friendly, nothing so kind, and the care they gave my husband in such difficult times gave me and my family peace of mind. I would not hesitate to recommend them.,
Thank you all for looking after my husband, you've
been amazing.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Lynton Hall Care Home

Thank you for taking the time to leave us your review. We are so glad that you were able to take comfort from knowing that your Husband received the best possible care. Thank you for choosing us to care for him.


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Review from Jacqueline B (Wife of Resident) published on 27 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband had a two week respite care in Lynton Hall Care Home. I was very pleased with the care provided and would recommend the service.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Lynton Hall Care Home

Thank you for taking the time to leave your recommendation. Please let us know if you need our services again in future and we will be happy to help.


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Review from John S (Nephew of Resident) published on 23 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff were very welcoming and friendly. Showed consideration and care to my aunt. Especially as it was her 101st birthday and they had baked a huge cake for her. I was able to bring some personal pictures which have strong memories for her and these were hung on the walls so she could see and talk about
their significance to her.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Lynton Hall Care Home

Thank you for your lovely review. We are so glad to have been able to help your aunt celebrate her 101st birthday in style. We certainly hope to continue providing her with the best care possible.


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Review from Brenda A (Daughter of Resident) published on 10 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care shown to my mother and to her family was excellent. Nothing was too much trouble. We will always be grateful.

Reply from Amanda Barnes, Customer Service Adviser at Lynton Hall Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you found our care excellent and that overall you are happy with our home. Thank you for choosing Lynton Hall for your mother's stay.


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Review from Anna H (Daughter of Resident) published on 19 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We were the first people to use the newly set up isolation pod for visitors and family. This was a great help as we had to deal with some urgent business for my father. We had a limited time frame to deal with this because of the restrictions with the COVID19 virus crisis. We were able to complete successfully
with the help of the deputy manager and the care staff. Thank you all.

Reply from Amanda Barnes, Customer Service Adviser at Lynton Hall Care Home

We appreciate you taking the time to leave us your comments. We are happy to hear that our pod for visitors was such a great help to you and your family.


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Review from Charlie O (Daughter of Resident) published on 17 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My 91-year-old father has been at Lynton Hall for almost 2 years. He has mobility issues and dementia, and like many in his situation, doesn't feel he needs to be in a home. Despite his reluctance, he gets on very well at Lynton Hall. He has a lovely room and is well cared for. The staff are all very
friendly and really treat him as an individual. The Covid pandemic has been particularly hard on care home residents and their families but the management has been very accommodating and facilitated various visits when possible. Overall I am very satisfied with the quality of care at Lynton Hall.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Lynton Hall Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is well cared for and looked after. It has certainly been a very challenging year so we are happy to know you felt we did everything we could under the circumstances. Thank you again.


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Review from John L (Son of Resident) published on 22 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Visiting in rooms has just resumed and a better experience for the resident and family member. Management and staff friendly and helpful always.
The rooms are tidy and clean. The home is well run on a professional level!

Reply from Emily Wilson, Customer Advisor on behalf of the team at Lynton Hall Care Home

We really appreciate you taking the time to leave us your kind feedback, thank you. We are so pleased to hear that you're happy with the service we are providing. Please let us know if there is anything we can do for you and your family.


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Review from Deb S (Niece of Resident) published on 10 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt has been cared for with kindness and dignity since August 2020. The nurse, activities coordinator and her team of carers have facilitated a calm but attentive settling in process. Throughout the pandemic they have enabled family and friends to regularly communicate via FaceTime which has been
a blessing. We have had regular medical updates about my aunt’s health both mental and physical. She is always peaceful and sometimes quite chatty during our calls and I always have the feeling that she is being well cared for.

Reply from Melanie Cope, Customer Service Adviser at Lynton Hall Care Home

Thank you so much for your lovely review; we really appreciate your kind words. We are so pleased to hear that you feel at ease with your aunt in our care. We are so glad to hear in these difficult times that you are regularly updated and feel well informed, please let us know if there is anything further we can do for yourself and your family.


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Review from Lynda P (Daughter of Resident) published on 18 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother has received at Lynton Hall has been outstanding and we are grateful to all the staff who has shown such compassion and support to her and to us.
Special mention must go to two nurses and to the activities organiser, who have been especially supportive.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Lynton Hall Care Home

Thank you so much for your lovely feedback. We are so pleased to hear that you can feel at ease with your mother in our care. Please let us know if there is anything more we can do for you and your family.


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Review from Robert A (Son of Resident) published on 11 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was greeted at the door with the COVID precautions. The staff were unfailingly polite and attended to my father's and my needs.
The visit went ahead and I was given privacy to discuss our business and my brother was able to participate via a WhatsApp video call. I was signed in and out correctly
and offered any other assistance.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Lynton Hall Care Home

We really appreciate you taking the time to leave us your lovely feedback, we really appreciate your kind words.


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Review from S C (Daughter of Resident) published on 6 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Following my mum's passing and a decline in health, Dad came to Lynton Hall and the staff have worked tirelessly to settle Dad and meet his medical needs.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Lynton Hall Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after.


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Review from C H (Daughter of Resident) published on 23 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother came to the care home in late July 2020, I am very pleased the way she has been cared for. All the staff and management have been really helpful and caring.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Lynton Hall Care Home

It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for your kind words.


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Review from A P (Son of Resident) published on 5 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very helpful and always a smile on their faces. My mother is very happy with the staff, food and clean room. Thank you all.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Lynton Hall Care Home

Thank you for your lovely review. We are so pleased to hear that your Mother is happy in our care.


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Review from C B (Friend of Resident) published on 1 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They are very kind to my neighbour. Polite and helpful.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Lynton Hall Care Home

We really appreciate you taking the time to gives feedback, thank you for your kind review.


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Review from L P (Daughter of Resident) published on 24 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother of 98 is treated with lots of care and dignity. The staff are doing their best to keep mum as comfortable as possible. My mother is kept at peace with lots of care.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Lynton Hall Care Home

Thank you for your praise. Please let us know if there is anything else we can do to make your mother's stay as comfortable as possible.


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Review from M M (Resident) published on 11 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been living here since the year of 1996. I am very happy and content here. The staff are very kind and always ready to help, to whatever the help I need, meals, taking my tablets. I have a large double room bedroom. Great respect is given by all staff and living on my own since mother died in
1974, Lynton Hall Care Home, I could not be more content and happier, with good meals and even your own washing of clothes is done. What more could I ask for making myself happier.

Reply from Greta Narbutaityte, Customer Adviser at Lynton Hall Care Home

Thank you for your kind words. We are very happy to hear you are satisfied with the quality of our care.


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Current Review Score: 9.7 (9.673)

Overview of Review Score

The Review Score of 9.7 (9.673) out of 10 for Lynton Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.673 for Lynton Hall Care Home is calculated as follows: ( (163 Excellents x 5) + (22 Goods x 4) + (1 Satisfactorys x 3) + (10 Very Poors x 1) ) ÷ 196 Ratings = 4.673

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lynton Hall Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Oct 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 25 Mar 2025

Based in a friendly neighbourhood of South-West London, Lynton Hall warmly welcomes residents in need of nursing care. Those with dementia are welcome to join us too, whether they’re in need of nursing or residential support.


Awards / Recognitions (7)

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