Review from J W (Resident) published on 11 August 2020
Submitted via Postal Card • Report

Overall Experience

I am quite happy but need my hair cut and shampoo. My family want to take me out. Very happy with a clean, sunny room, very quiet and always sleep well. I never expected to end up in a care home, being 96yrs of age, I will see it through to the end and stay put. Sold my bungalow, so no choice. My choice

of vegetables is not what they dish up.

Reply from Greta Narbutaityte, Customer Adviser at Lynton Hall Care Home

Thank you for taking the time to leave your review. We will discuss your feedback with the home manager to help us continually improve our service.

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Review from Mark P (Son of Resident) published on 29 July 2020
Submitted via Website • Report

Overall Experience

I was able to visit my Dad today after four months of lockdown. It was an arranged appointment with a sheltered area set up in the garden and all the required PPE was provided. It was amazing to see him after so long and he seemed to be in very high spirits and happy as ever. It seems to me he has really

settled in well and the staff all seem very nice and helpful. These visits can only be a great boost to all the residents and their families and it was really well organised. Many thanks to all involved.

Reply from Emily Wilson, Customer Services Adviser at Lynton Hall Care Home

Thank you for your kind words and understanding during such a difficult time. We appreciate it has been very hard not being able to see your loved one for such a long time, we are so pleased you have finally been able to see your father. Please let us know if there is anything else we can do to help.

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Review from Trish S (Friend of Resident) published on 14 May 2019
Submitted via Postal Card • Report

Overall Experience

During my friends' stay at Lynton Hall, she received excellent medical attention from professional staff. They really care for each resident. She had a lovely bright room. Good food was well presented and all her needs were met. We felt welcome to visit at any time. The nursing and admin staff were

always willing to give us updates. I highly recommend Lynton Hall. I know my friend felt safe and happy there. Everyone has been so kind.

Reply from Greta Narbutaityte, Customer Adviser at Lynton Hall Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your friend in our care.

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Review from M W (Son of Resident) published on 15 January 2019
Submitted via Postal Card • Report

Overall Experience

All members of staff, irrespective of their role, treated my 94-year-old mum with the greatest dignity, kindness and care. Their smiling faces and helpful attitude offered such a friendly and positive atmosphere.

The choice of meals and the quality of food was also excellent.

Reply from Greta Narbutaityte, Customer Adviser at Lynton Hall Care Home

Thank you for your review. We are pleased to hear about your positive experience and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from A H (Son of Resident) published on 4 September 2018
Submitted via Postal Card • Report

Overall Experience

Very friendly welcome when I first arrived and showed round, with various explanations. For nearly two months now we have had nothing but kindness and are impressed with the care shown by all members of staff.

Reply from Josephine Gaupholm, Customer Adviser at Lynton Hall Care Home

Thank you for your review of Lynton Hall Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the kindness and care shown by the staff. We will share your comments with the home's manager. The Bupa Customer Care Team.

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Review from Susan T (Daughter of Resident) published on 29 August 2018
Submitted via Postal Card • Report

Overall Experience

My mother spent three and a half years in Lynton Hall Care Home. I am very grateful to the staff for their kind and caring treatment of her. Her needs and wishes were attended to in an exemplary manner. Friends and relatives always made welcome. I would be happy to recommend this care home to everyone.

Reply from Andrew Hyland, Customer Adviser at Lynton Hall Care Home

Thank you for your review. We are pleased to hear about your positive experience and pride ourselves on the exceptional staff we provide at our homes. We appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Narianee H (Daughter of Resident) published on 25 July 2018
Submitted via Postal Card • Report

Overall Experience

We have had a very unhappy experience in another care home before my father was given this placement.
As a service user and his family, we are extremely grateful and satisfied with the service we receive in this care home.
We cannot ask for anything more.
The management and staff work very well as

a team and with us.
We are happy to recommend them.

Reply from Gabriella Mills, Customer Adviser at Lynton Hall Care Home

Thank you for your review of Lynton Hall Care Home, we are pleased to hear that you are happy with the care given to your father and glad you are receiving a better service that you are satisfied with. We appreciate your comments on the staff here and will share your review with the care homes manager. The Bupa Customer Care Team.

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Review from Dave A (Son of Resident) published on 15 June 2018
Submitted via Website • Report

Overall Experience

I came to England from Australia to place both my parents into nursing care. After only two days of residing in Lynton Hall, my anxiety and fear disappeared. They were happy, well fed and well dressed. The rooms are marvellous. The staff, caring friendly and professional. Their quality of life has improved

100 %. Thank you.

Reply from Gabriella Mills, Customer Adviser at Lynton Hall Care Home

Thank you for your review of Lynton Hall, we are pleased to hear that your parents are being well cared for and that you happy with them staying there. We appreciate all your comments of the care home and the staff, which we will share with the care home's manager. The Bupa Customer Care Team.

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Review from Robert A (Son of Resident) published on 15 June 2018
Submitted via Postal Card • Report

Overall Experience

Mother was becoming socially isolated due to dementia and lack of movements.
Since she arrived, she has started mixing with the residents and very much enjoys the food.
She is happy here and long-standing ailments such as leg ulcers which have been well attended upon.
I am very pleased with the

placement here.

Reply from Gabriella Mills, Customer Adviser at Lynton Hall Care Home

Thank you for your review of Lynton Hall, we are pleased to hear that your Mother is settling well into the care come and is enjoying the food provided for the residents. We appreciate your comments and will share then with the care home's manager. The Bupa Customer Care Team.

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Review from Anthony B (Brother of Resident) published on 15 June 2018
Submitted via Postal Card • Report

Overall Experience

During her brief stay at Lynton Care Home, my sister has been treated in an extremely caring and professional manner and I have no hesitation in recommending your services.

Reply from Holly McGough, Customer Adviser at Lynton Hall Care Home

Thank you for your review. We are pleased to hear about your sister's positive experience at Lynton Hall care home. We appreciate your comments and will share these with the home's manager. The Bupa Customer Care Team

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Review from D B (Resident) assisted by family/friend published on 22 February 2018
Submitted via Postal Card • Report

Overall Experience

This place is comfortable, warm, clean and satisfies my every need.
I am comfortable here. Food is adequate and the staff are helpful.
I would recommend this home to family members/friends if they needed similar care.

Reply from Jayne Duck, Customer Services Administrator at Lynton Hall Care Home

Thank you for your review. It is lovely to hear that you are happy and settled in our care.

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Review from D D (Daughter of Resident) published on 27 September 2017
Submitted via Postal Card • Report

Overall Experience

My father was a resident for nearly two and a half years with pick's dementia. The care from all the staff during this time was excellent. The staff showed genuine interest, care and warmth. Getting to know and understand his character. My father's health declined from June 2017 and the staff ensured

we were fully informed of all that was happening. All staff were immensely supportive during his demise and their care during his death was very much appreciated.

Reply from Jayne Duck, Customer services administrator at Lynton Hall Care Home

So sorry to hear of your loss, please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager

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Review from Neia G (Daughter of Resident) published on 15 September 2017
Submitted via Postal Card • Report

Overall Experience

The receptionist who was the first person we spoke to and met was a delight showing us around with warmth and enthusiasm. My parents were treated with concern and good humour where appropriate. My mother turned 80 while there and received a cake which was a very sweet idea. The home was always clean

which gave us confidence.

The resident's cats were sweet and at times entertaining. The manager was reassuring and eased my mind at a potentially stressful time by being flexible nursing staff were thorough and caring.

Reply from Jayne Duck, Customer services administrator at Lynton Hall Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

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Review from Vivien S (Daughter of Resident) published on 4 August 2017
Submitted via Website • Report

Overall Experience

Set in a quiet residential street, Lynton Hall is staffed by friendly and knowledgeable staff, who go the extra mile to ensure residents and family feel relaxed and welcome. The nursing team are professional and very approachable.
They were very quick to visit mum in the hospital so her needs could

be assessed before her arrival. From the onset, she was very well monitored and I was amazed at how quickly she settled in and started making progress.
Mum’s clothes were all labelled by the staff on arrival and anything new I bring is done promptly.
The activities team ensure there is never a dull day with a new schedule of events every week. The music and television programmes in the lounge are always selected with the residents in mind.
On mum’s birthday, they baked her a cake, decorated her room and made it a really memorable day, which it was, considering how weak she was when she first arrived over a year ago. Heartfelt thanks to you all.

Reply from Jayne Duck, Customer services administator at Lynton Hall Care Home

Thank you for your review. It is so nice to hear that your mum has settled and is making progress. I'm sure she enjoyed her birthday and this will be remembered by you all for the good day that it was.

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Review from C N (Son of Resident) published on 13 June 2017
Submitted via Postal Card • Report

Overall Experience

Mum has been in Lynton Hall for eight months now and seems to have settled in very comfortably. The staff are friendly and helpful and Mum has warmed to them as they have to her.
She seems to have a good bond with everybody here.
Mum suffers from Multi-System Atrophy but since being at Lynton Hall,

she has made a remarkable improvement and that's a testament to the quality of care she has received.
So far all is good. As a suggestion my mother likes salads in the summer, maybe tuna salad with cold potatoes with mayonnaise. She also likes Mediterranean salads with balsamic dressing.

Reply from Jayne Duck, Customer Services Administrator at Lynton Hall Care Home

Thank you for your review. We are pleased to hear about your positive experience and that your mum has settled in well and that she has now got a good bond with everyone.
We appreciate your comments of our home and will share your comments with the home’s manager.

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Review from Felicity L (Daughter of Resident) published on 31 May 2017
Submitted via Postal Card • Report

Overall Experience

My mother moved to Lynton Hall frail and frightened and confused. She ended her life there peacefully having enjoyed her time in the home - secure and well cared for. The staff were equally caring to the family during her stay and in the difficult process of saying goodbye and clearing her room.

Reply from Simone Berkeley, Customer Service Advisor at Lynton Hall Care Home

Condolences, “Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate you sharing this with us; we will pass the comments to the home manager".

The Bupa Customer Care Team.

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Review from J D (Daughter of Resident) published on 25 May 2017
Submitted via Postal Card • Report

Overall Experience

My mother was looked after here for the last three years of her life.
The kindness and consideration of all the staff has been amazing.
All aspects of care are excellent, from the nurses and carers as well as housekeeping and catering.
This is a 'home' not a fancy modern hotel, so it may not be for

you.
However, without doubt, Lynton Hall is 5 stars in its depth of knowledge, treatment, care and kindness shown to residents and their relatives.

Reply from Simone Berkeley, Customer Service Advisor at Lynton Hall Care Home

Our condolences, thank you for your review, we appreciate your feedback and you taking time to leave it, We are pleased to hear about your positive experience and appreciate you sharing it with us, we will pass the comments onto the home manager.

The Bupa Customer Care Team.

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Review from C H S (Partner of Resident) published on 19 April 2017
Submitted via Postal Card • Report

Overall Experience

I have visited Lynton Hall virtually every day for the past two years to help one of the residents with her lunch. I have seen all aspects of the home and spoken to its managers, nurses, carers, kitchen staff and cleaners. My impression is of a well administered institution with genuine care shown

for all residents. Individuals, many with dementia, are given close personal attention, particularly when eating or needing help with the lavatory. The ladies who give this care are endlessly patient, especially so when dealing with residents who, through no faults of their own, are awkward or bad tempered. I have nothing but admiration for the care given. The beloved lady I visit, who needs help with everything, is beautifully looked after and, within her limitations, tells me she is happy. I cannot ask for more.

Reply from Emily Wilson, Customer Service Administrator at Lynton Hall Care Home

Thank you for sharing your lovely feedback with us, we really appreciate it. I am so pleased that you are happy with the care Lynton Hall are providing and that you would recommend this home to others. The Bupa Customer Care Team.

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Review from Jackie L (Friend of Resident) published on 24 October 2016
Submitted via Postal Card • Report

Overall Experience

My friend came to the care home from the hospital in Feb 2016. She was initially a 'demanding' patient. She had complex health issues resulting in her being confined to bed. Over the months her condition slowly deteriorated. I give every credit to her carers, chef and nurses who made sure she was always

comfortable and pain-free. The food was specially cooked for her. Her room was spacious and kept clean.

Reply from Rose Pickering, Customer Service Administrator at Lynton Hall Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Edna K (Resident) assisted by family/friend published on 13 October 2016
Submitted via Postal Card • Report

Overall Experience

All the staff were so lovely and caring. They were always smiling and helpful. In fact, you couldn't fault any staff or anything.
The food was a bit repetitive but pleasant. And I will be back.

Reply from Lydia Waller, Customer Service Administrator at Lynton Hall Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Lynton Hall Care Home

Care Provided by Lynton Hall Care Home

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Funding & Fees Guide for Lynton Hall Care Home

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