Barchester Lynde House Care Home

Meadowbank, 28 Cambridge Park, Twickenham TW1 2JB

9.8 156 Reviews

Funding & Fees Guide for Barchester Lynde House Care Home

Funding Types Accepted

Self funding (Private)

Local Authority with Top-Up

Local Authority

NHS Continuing Healthcare (CHC) Funding

Weekly Charges per Person

Self-Funded Nursing Care from £2,263

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment, which is required to fully understand the level of care and support required by each individual and to ensure that the care needs of the individual can be met by the Home.

(these prices are only a guideline, please contact Barchester Lynde House Care Home to find out the exact price for your requirements)

Facilities

Bar/Café

Close to Local shops

Gardens

Lift

Minibus or other transport

Near Public Transport

Own Furniture if required

Pet Friendly (or by arrangement)

Phone Point in own room

Residents Internet Access

Smoking not permitted

Television point in own room

Wheelchair Access

Order by:

Review from Stuart H (Respite Resident) published on 21 December 2022
Submitted via Postal Card • Report

Overall Experience

Barchester Lynde House Care Home has looked after me very well in two stages. The first stage was pre-surgery when my mobility was rapidly declining. The second stage was post my hip replacement. I am very happy with the care that I received. Staff were polite and caring. Response to any problems was

good.

Reply from Lindsey Mcintosh, Hotel Services Manager at Barchester Lynde House Care Home

Your feedback is much appreciated. Thank you for taking the time to complete a review for us.

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Review from J G (Resident) published on 20 September 2022
Submitted via Postal Card • Report

Overall Experience

I have come to stay in Lynde House for a period of respite while I undergo hospital treatment. The staff are all friendly and have taken the trouble to try and accommodate my needs as I come and go. Meals are generally very good, with the odd exception. The nursing staff have been available for advice

if needed. I have observed that sometimes the residents have to wait longer to be helped to the toilet than is comfortable for them, mainly around meal times when carers are employed to serve meals, clean up meals and feed needy residents, so are stretched thin. Perhaps other staff could be responsible for that. The laundry is very efficient. Overall, a good experience.

Reply from Sue Stroud, Customer Relationship Manager at Barchester Lynde House Care Home

Thank you so much for taking the time to write us this review. I will take on board your comments and discuss them with our team.
I am so pleased that your experience here at Lynde House was a good one, and hope, if you need care again, that you will return here to Lynde House.

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Review from B H (Resident) published on 9 September 2022
Submitted via Postal Card • Report

Overall Experience

I have been quite happy here. The food. The company have been good and the room is ok.

Reply from Sue Stroud, Customer Relationship Manager at Barchester Lynde House Care Home

Thank you so much for taking the time to write this review.

All feedback is of great use to us and I will share these comments with our team.

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Review from J H (Regular Volunteer) published on 25 August 2022
Submitted via Postal Card • Report

Overall Experience

All the staff were very respectful and helpful in bringing the residents to the sitting room for the monthly church service, organised by the local church of England church. I had the opportunity to chat with many residents who were happy to be cared for at this him and attended this service arranged

for them.

Reply from Sue Stroud, Customer Relationship Manager at Barchester Lynde House Care Home

Thank you so much for taking the time to provide us with a review.
All comments and feedback are of great interest to the team here at Lynde House.

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Review from D E (Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience

Yes, very satisfactory.

Reply from Sue Stroud, Customer Relationship Manager at Barchester Lynde House Care Home

Thank you so much for your comments and scoring of our services and your overall experience of the home.

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Review from R G (Son of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience

A great care home with some fantastic, caring staff. Well done!

Reply from Sue Stroud, Customer Relationship Manager at Barchester Lynde House Care Home

Your feedback is most appreciated by us all at Lynde House. Thank you so much.

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Review from Lyn W (Niece of Resident) published on 22 June 2022
Submitted via Postal Card • Report

Overall Experience

My uncle is one of the residents of your home. We are very lucky to have found this home. I can't thank all the staff enough for looking after my uncle and our family, especially his wife; they have done above and beyond for my uncle and the family. The cleanliness is something else. We can't praise

Lynde House enough for all that they have done for my uncle and for supporting my auntie (his wife).

Reply from Sue Stroud, Customer Relationship Manager at Barchester Lynde House Care Home

Thank you so much for your lovely comments. I will ensure they are shared with the team. Much appreciated.

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Review from Tina M (Daughter of Resident) published on 22 June 2022
Submitted via Website • Report

Overall Experience

The team at Lynde House are amazing. So kind, so lovely, so skilled and caring. I was so impressed with everything - the facilities, the food, the gardens, even Tilly, the beautiful cat! There is a huge range of activities and beautiful places to sit and be. The care team are awesome, and the food

is gorgeous. My dad was very well looked after, and I am thankful that we found Lynde House. Thank you.

Reply from Sue Stroud, Customer Relationship Manager at Barchester Lynde House Care Home

Thank you so much for your lovely comments. We really appreciate the feedback. It will give me great pleasure to share your lovely comments with the team.
She is doing really well.

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Review from Coleen S (Resident) published on 30 May 2022
Submitted via Postal Card • Report

Overall Experience

From the day I enetered Lynde House, I can only speak highly of Lynde House. Staff always there for all at all times. All staff are alert and ready to listen - calm and efficient. Food is always edible, variety of choices. Cleanliness is just great. The staff, so, so kind.

Reply from Sue Stroud, Customer Relationship Manager at Barchester Lynde House Care Home

Thank you so much for your lovely feedback. Any feedback about our care and services to residents is always appreciated, but we are so proud to receive this.

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Review from C W (Son of Resident) published on 29 April 2022
Submitted via Postal Card • Report

Overall Experience

A wonderful place with wonderful staff. A very caring environment. Beautiful gardens and beautiful common areas with lots of activities for the residents. Very happy knowing that my mum is in such good hands.

Reply from Alison McIntosh, Manager at Barchester Lynde House Care Home

Feedback on our care and the services we offer to residents is always invaluable, so thank you very much for taking the time to complete a review for us.

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Review from E B (Resident) published on 29 April 2022
Submitted via Postal Card • Report

Overall Experience

Very nice people to work with.

Reply from Alison McIntosh, Manager at Barchester Lynde House Care Home

Your feedback is much appreciated. Thank you for taking the time to complete a review for us.

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Review from Debby D (Cousin of Resident) published on 26 April 2022
Submitted via Postal Card • Report

Overall Experience

He has been really well cared for, and the staff have been so friendly and supportive. He is always clean and the home spotless.

Reply from Alison McIntosh, Manager at Barchester Lynde House Care Home

Thank you so much for your feedback. It is always appreciated by the team.

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Review from M H (Resident) published on 10 February 2022
Submitted via Postal Card • Report

Overall Experience

The home is friendly and competent. The staff are caring and very good.

Reply from Alison McIntosh, Manager at Barchester Lynde House Care Home

Thank you for your feedback. It is most appreciated.

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Review from G L (Resident) published on 26 January 2022
Submitted via Postal Card • Report

Overall Experience

I must admit that I was very nervous coming from hospital as I had no idea what to expect. I need not have worried at all as I was met with only kindness in beautiful immaculate surroundings. Thank you.

Reply from Alison McIntosh, Manager at Barchester Lynde House Care Home

Thank you so much for your lovely feedback, it means a great deal to the team.

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Review from S M (Respite Resident) published on 19 January 2022
Submitted via Postal Card • Report

Overall Experience

I came here immediately after a hip replacement operation, for five and a half weeks have been nursed and cared for extremely well by a competent friendly, helpful group of carers, nurses and administration staff. The facilities are very good and the food is well above the standard I was expecting,

varied, well cooked and presented and of good quality. The rather laissez-faire system with the careing being left largely to help whenever and however they can I found unnerving at first but it works well in practice here.

Reply from Alison McIntosh, Manager at Barchester Lynde House Care Home

Thank you for taking the time to complete this feedback questionnaire. We all send you our best wishes.
We view any feedback as critical to improving our service and so your comments and scoring are most helpful.

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Review from D F (Resident) published on 26 October 2021
Submitted via Postal Card • Report

Overall Experience

I have experienced residency and I loved it, especially when I needed it.

Reply from Alison McIntosh, Manager at Barchester Lynde House Care Home

Thank you for this lovely review. I will ensure that it is shared with the team.

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Review from Jean L (Resident) published on 12 October 2021
Submitted via Postal Card • Report

Overall Experience

I moved in 2 months ago, and am here permanently. In general, I am very happy with the facilities and the service. I have really had no complaints but I have realised, especially after conversations with other residents, that consideration should be given to a general introduction when you move in -

times of meals, where things are, who the staff are etc.

Reply from Alison McIntosh, Manager at Barchester Lynde House Care Home

Thank you so much for the feedback and your helpful suggestion. We will definitely take this forward and incorporate into our new welcome pack which is just being finalised.

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Review from Caroline D (Daughter of Resident) published on 15 July 2021
Submitted via Postal Card • Report

Overall Experience

Lynde House has a very nice atmosphere and ambience. Staff are friendly, kind and helpful. Everywhere is clean. All the rooms seem to have nice views onto the gardens which are beautifully kept.

Reply from Alison McIntosh, Manager at Barchester Lynde House Care Home

Thank you for your lovely comments, they are most appreciated by us all.

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Review from G B (Son of Resident) published on 15 July 2021
Submitted via Postal Card • Report

Overall Experience

What matters is not me but my mother who is a resident. Absolutely fantastic service and it does what it says on the tin! Great staff, professional and always a smile!

Reply from Alison McIntosh, Manager at Barchester Lynde House Care Home

Thank you so much for taking the time to give us this feedback.

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Review from Ian S (Son-in-law of Resident) published on 15 July 2021
Submitted via Postal Card • Report

Overall Experience

All staff are helpful and attentive. Everywhere is clean and well kept. They are always lovely with our loved ones. The residents all seem to be happy this is important for the visitors and the residents.

Reply from Alison McIntosh, Manager at Barchester Lynde House Care Home

Our team greatly appreciate all feedback, thank you.

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Meet the Team (26)

Alison McIntosh

Job Title: Senior General Manager

Joined: 2011

As the Registered Manager, I am responsible for the overall running of Lynde House and assisted in this by a great team of staff.

Although from Scotland, I have lived in Richmond for over 30 years. My career has been in two stages; hospital management where I spent almost 26 years working in acute hospitals including Kingston and the West Middlesex Hospitals and Care Home Management at Lynde House where I have been since 2011.

I have had a long interest and involvement in organising and providing services to older people and I have been fortunate enough to put my experience to good use at Lynde House where we continue to strive for improvement in everything we offer and provide for our residents. We consistently achieve great feedback from residents and relatives on the care and services offered, a significant aspect to this being our low staff turnover and the lovely environment both inside the home itself and the grounds in which it is situated.

Smita Patelia

Job Title: Deputy manager

Joined: 2014

Hello, my name is Smita and I am the Deputy Manager at Lynde House. I started my career at Lynde as a Registered Nurse back in 2014, I was promoted to Unit Manager and finally Deputy Manager. My role is to ensure that our residents receive the highest standard of care while taking a person-centred approach. I offer support and guidance to all Nurses and carers and work closely with external healthcare professionals. I am also the dementia Champion here at Lynde, I have a great passion for the welfare of the resident's mental health and have been the force behind the success of Namaste Therapy here at Lynde.”

Smita was awarded Nurse of the Y held in March 2024ear for the South of England at the Great British Care Awards

Emma Li

Job Title: Unit Manager

Joined: 2009

Emma is a qualified Nurse/Unit manager here and has worked at Lynde House for 14 years. Emma was Barchester Nurse of the Year in 2016 and for good reason, as she is kind, compassionate and caring to say the least!

Ridel Francisco

Job Title: Unit Manager

Joined: 2005

Ridel is a qualified nurse and has been a dedicated member of the Lynde House team since 2005. He was named as the Divisional Nurse of the Year in the 2018 Barchester Care Awards and more recently London Region Nurse Care Assessor of the Year at the Great British Care Awards.

Ridel is known to exercise his vocal cords with a bit of singing much to resident and staff delight!

Ken Balawon

Job Title: Night Unit manager

Joined: 2013

Ken is our night manager so he is not seen too often during the working day. He is also our Learning and Development lead for our home.

Gitana Norvieseine

Job Title: Life Enrichment Coordinator

Joined: 2010

I have worked at Lynde House since 2010 when I started as a care assistant. In 2011 I was given the opportunity to lead the social activities programme in our home. Within my first year, I was honoured with being shortlisted at the National Barchester Awards in the category of Activities Coordinator of the Year and also won with my team of residents and local school pupils the "Barchester In Bloom best Flower display*.
Today I have a small team who work to ensure our social engagement programmes meet the desires and wishes of residents. I also coordinate the recruitment of volunteers to the home.

I successfully completed my Napa (National Association of Providers of Activities) qualification to level 3. Gitana and her team are excellent at planning and introducing new hobbies, activities and events for our residents to enjoy on a daily basis.

Cristo Mascarenhas

Job Title: Head of Maintenance

Joined: 2019

Cristo takes great pride in maintaining our beautiful home and ensuring it is the most comfortable environment for our residents. No job is too big or too small!

Premalatha Puvanenthiran

Job Title: Unit Manager

Joined: 2011

Prem has worked at Lynde for many years and will become a familiar face to all residents and relatives, especially on the first-floor unit.

Any request is never too much for Prem as she is always there to help. Her care and dedication towards our residents don't go unnoticed by staff, residents and relatives.

Prem is the London Region Nurse of the Year 2024 awarded in March at The Great British Care Awards.

Albert Mazosiwe

Job Title: Registered Nurse

Joined: 2014

Albert is an experienced registered nurse and has been part of the Lynde House team for many years. He ensures that the health and well-being of our residents are being met to the standard they deserve.

Simran Sian

Job Title: Registered Nurse

Joined: 2018

Simran joined us as a newly qualified nurse in 2018 and has developed her skill and expertise over the past 4 years.

Glenda Escobedo

Job Title: Registered Nurse

Joined: 2021

Glenda returned to Lynde House in 2021 having previously worked as a care assistant for several years.

Marie Back

Job Title: Admin Assistant

Joined: 2018

Marie joined Lynde some years ago as a care assistant, she has now taken the position of admin assistant and will be the friendly face greeting you at the entrance!

George Quarshi

Job Title: Admin assistant

Joined: 2007

George has worked at Lynde for over 15 years. For most of this time, he was our Head of Maintenance but retired from this position in 2020. No sooner required but he was back helping us during the Pandemic with visiting supervision etc.

Recently George became one of the admin team working. In addition, He continues to assist in activities and his Thursday "Cuppa with George" remains a firm favourite with residents. George was recognised in the 2020 Great British Care Awards reaching the finals of the South Division for support worker of the year.

Nikasha Rebelo

Job Title: Activities Assistant

Joined: 2021

Nikasha works alongside Gitana our activities coordinator to provide the residents with fulfilling and enjoyable day-to-day activities. They work together to provide great live events and entertainment for both the residents and relatives to enjoy all through out the year.

Aprily Fernandez

Job Title: Senior Care Assistant

Joined: 2016

Aprily has worked at Lynde House for a number of years and in 2020 took on additional responsibilities as a Senior Care assistant in the home.

Simonese Joseph

Job Title: Senior Care Assistant

Joined: 2004

Simonese is a valued member of the Lynde House family, she has provided excellent person centred care to our residents over the past 18 years. If you cant see her, you'll hear her singing down the corridors filling the home with joy!

Donna Taylor

Job Title: Senior Care Assistant

Joined: 2004

Donna is a dedicated member of the Lynde House family and has been part of team for 18 years. She continues to bring smiles and laughter to all those she sees on a daily basis.

Aneta Sokol

Job Title: Healthcare Assistant

Joined: 2019

Aneta is a dedicated carer with a great experience in elderly care and a strong attention to detail. She is a compassionate care assistant and her resident approach encourages trust and ensures that resident's dignity is maintained at all times.

Netty Fernandes

Job Title: Healthcare Assistant

Joined: 2021

Netty is a kind and caring healthcare assistant here at Lynde House. She is a pleasure to have in the home due to her work ethic, kind manor and willingness to help residents, relatives and staff in any way she can.

Simranjeet Singh

Job Title: Healthcare Assistant

Joined: 2021

Simranjeet is a reliable member of the care team who is dedicated to providing a high standard of quality care to our residents. He has shown no task is too much to ask and is here to help in anyway he can to ensure the residents have the best day to day experience here at Lynde House.

Malcolm Colaco

Job Title: Kitchen Assistant

Joined: 2019

Malcom has worked with us since 2019 and is a key part of the team in the kitchen. A friendly face and always here to help where he can!

Tavaughn Deacon

Job Title: Kitchen assistant

Joined: 2019

Tavaughn or T as he is known to us joined Lynde House in 2019. It's a bit of a family affair for T whose mum is also a long-serving member of staff in the home.

Elzbieta Nycz

Job Title: Hospitality Assistant

Joined: 2004

Ella is a dedicated staff member and has been part of the Lynde House team for many years. Her role is to provide an enjoyable dinning experience in our restaurant, as well as providing tea, coffee and baked treats on the trolly service morning and afternoon.

Urmila Gurung

Job Title: Hospitality Assistant/Kitchen Assistant

Joined: 2023

Urmila is a valued member of the Kitchen and Hospitality team. Her role is to provide an enjoyable dining experience in our restaurant, as well ensuring the Kitchen runs smoothly for our resident's meals and refreshments.

Andre Da Costa

Job Title: Laundry and Housekeeping Assistant

Joined: 2019

Andre has worked at Lynde for many years not only providing a high standard of housekeeping throughout the home but also ensuring residents' clothes are clean and tidy.

Karen Booker

Job Title: Head of Housekeeping and Laundry Services

Joined: 2021

Karen was recently appointed to her new position having previously worked as a general assistant in the home for almost 2 years.

Karen cares passionately about making sure residents' belongings and the environment in which they live are always respected and maintained to the highest Barchester standards.

Barchester Lynde House Care Home

Care Provided by Barchester Lynde House Care Home

Good to Know

Funding & Fees Guide for Barchester Lynde House Care Home

Facilities