I was met with only kindness in beautiful immaculate surroundings. Thank you.
G L (Resident)
A great care home with some fantastic, caring staff. Well done!
R G (Son of Resident)
can't thank all the staff enough for looking after my uncle and our family, especially his wife;
Lyn W (Niece of Resident)
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment, which is required to fully understand the level of care and support required by each individual and to ensure that the care needs of the individual can be met by the Home.
Family and friends invited to visit at anytime. However, between 8pm and 8am access will be via contacting the nurse in charge
Own parking on site, free of charge.
Barchester Lynde House Care Home has a Review Score of 9.8 (9.800) out of 10, based on 30 reviews in the last 2 years. Over all time Barchester Lynde House Care Home has 156 reviews.
Review from G D (Resident) published on 23 June 2021
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Overall Experience
4.0 out of 5
Reply from Alison McIntosh, Manager at Barchester Lynde House Care Home
Thank you so much for your helpful feedback. Your time in doing so is most appreciated.
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Review from N N (Resident) published on 5 June 2021
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Overall Experience
5.0 out of 5
Reply from Alison McIntosh, Manager at Barchester Lynde House Care Home
It is so very important that our residents, friend and families are able to give us feedback on the care and services we offer and provide. Thank you for taking the time to do this.
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Review from E S (Respite Resident) published on 4 June 2021
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Overall Experience
5.0 out of 5
Reply from Alison McIntosh, Manager at Barchester Lynde House Care Home
Thank you so much for taking the time to complete this review. It will be shared with the Lynde Team. Much appreciated by us all.
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Review from I A (Friend of Resident) published on 4 June 2021
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5.0 out of 5
Reply from Alison McIntosh, Manager at Barchester Lynde House Care Home
Thank you so much for this lovely review. The Team really appreciate this feedback.
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Review from J C (Resident) published on 15 March 2021
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Overall Experience
5.0 out of 5
Reply from Alison McIntosh, Manager at Barchester Lynde House Care Home
Thank you for this feedback. It is very important to us and most appreciated.
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Review from I G (Resident) published on 10 March 2021
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Overall Experience
5.0 out of 5
Reply from Alison McIntosh, Manager at Barchester Lynde House Care Home
Thank you so much for your feedback. We take all feedback very seriously in our efforts to improve services to our residents and families.
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Review from Jo C (Resident) published on 9 March 2021
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5.0 out of 5
Reply from Alison McIntosh, Manager at Barchester Lynde House Care Home
We very much appreciate you taking the time to provide us with your feedback. Thank you
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Review from A S (Resident) published on 9 March 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Alison McIntosh, Manager at Barchester Lynde House Care Home
Thank you for taking the time to complete this review, we will ensure that this is fed back to staff.
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Review from Dawn J (Daughter of Resident) published on 8 March 2021
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Alison McIntosh, Manager at Barchester Lynde House Care Home
On behalf of the team, thank you so much for taking the time to complete this review. It means a great deal to us.
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Review from J Y (Daughter of Resident) published on 29 January 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Alison McIntosh, Manager at Barchester Lynde House Care Home
Your feedback is much appreciated by the whole team.
Many thanks
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Review from K R (Granddaughter of Resident) published on 19 January 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Alison McIntosh, Manager at Barchester Lynde House Care Home
Your lovely comments and feedback mean so much to the team at Lynde House. Thank you for taking the time to do this review.
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Review from Patricia W (Power of Attorney of Resident) published on 19 January 2021
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Overall Experience
5.0 out of 5
Reply from Alison McIntosh, Manager at Barchester Lynde House Care Home
Thank you so much on behalf of the Lynde House team for your lovely feedback. It certainly put a smile on many faces when I read it out at our daily staff meeting this morning.
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Review from Josie D (Daughter of Resident) published on 8 January 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Alison McIntosh, Manager at Barchester Lynde House Care Home
We are so appreciative of you taking the time to provide us with this feedback. As with all reviews, these are shared with staff and where identified, we take action to improve the care and services to residents and friends/relatives. Thank you.
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Review from L S (Son-in-law of Resident) published on 8 December 2020
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Alison McIntosh, Manager at Barchester Lynde House Care Home
The team at Lynde House are always very appreciative of feedback. Thank you for taking the time to give us this review.
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Review from R D (Daughter of Resident) published on 4 December 2020
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Alison McIntosh, Manager at Barchester Lynde House Care Home
Thank you so much for taking the time to provide us with this feedback. It is very much appreciated.
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Review from W B (Resident) published on 3 November 2020
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Alison McIntosh, Manager at Barchester Lynde House Care Home
Thank you for taking the time to give us feedback about our care and services. Our Head Chef will meet with you to discuss how we can better meet your wishes and requirements in respect of your dining experience in our home.
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Review from Paula B (Daughter of Resident) published on 1 October 2020
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Alison McIntosh, Manager at Barchester Lynde House Care Home
Your comments are very much appreciated. Thank you.
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Review from M B (Regular Volunteer) published on 1 October 2020
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Alison McIntosh, Manager at Barchester Lynde House Care Home
We would like to thank you for taking the time to complete this feedback. I share with staff and it gives them such a sense of pride when they are recognised for doing a good job.
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Review from A M (Resident) published on 8 September 2020
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Alison McIntosh, Manager at Barchester Lynde House Care Home
Thank you very much for taking the time to give us your feedback following your recent stay at Lynde House. This will be shared with the team.
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Review from A R (Resident) published on 7 September 2020
Submitted via Postal Card •
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5.0 out of 5
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The Review Score of 9.8 (9.800) out of 10 for Barchester Lynde House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 30 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.800 for Barchester Lynde House Care Home is calculated as follows: ( (292 Excellents x 5) + (48 Goods x 4) + (8 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 350 Ratings = 4.8
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Lynde House Care Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 30 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 14 Mar 2023
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Job Title: Senior General Manager
Joined: 2011
As the Registered Manager, I am responsible for the overall running of Lynde House and assisted in this by a great team of staff.
Although from Scotland, I have lived in Richmond for over 30 years. My career has been in two stages; hospital management where I spent almost 26 years working in acute hospitals including Kingston and the West Middlesex Hospitals and Care Home Management at Lynde House where I have been since 2011.
I have had a long interest and involvement in organising and providing services to older people and I have been fortunate enough to put my experience to good use at Lynde House where we continue to strive for improvement in everything we offer and provide for our residents. We consistently achieve great feedback from residents and relatives on the care and services offered, a significant aspect to this being our low staff turnover and the lovely environment both inside the home itself and the grounds in which it is situated.
Job Title: Deputy manager
Joined: 2014
Hello, my name is Smita and I am the Deputy Manager at Lynde House. I started my career at Lynde as a Registered Nurse back in 2014, I was promoted to Unit Manager and finally Deputy Manager. My role is to ensure that our residents receive the highest standard of care while taking a person-centred approach. I offer support and guidance to all Nurses and carers and work closely with external healthcare professionals. I am also the dementia Champion here at Lynde, I have a great passion for the welfare of the resident's mental health and have been the force behind the success of Namaste Therapy here at Lynde.”
Smita was awarded Nurse of the Y held in March 2024ear for the South of England at the Great British Care Awards
Job Title: Unit Manager
Joined: 2009
Emma is a qualified Nurse/Unit manager here and has worked at Lynde House for 14 years. Emma was Barchester Nurse of the Year in 2016 and for good reason, as she is kind, compassionate and caring to say the least!
Job Title: Unit Manager
Joined: 2005
Ridel is a qualified nurse and has been a dedicated member of the Lynde House team since 2005. He was named as the Divisional Nurse of the Year in the 2018 Barchester Care Awards and more recently London Region Nurse Care Assessor of the Year at the Great British Care Awards.
Ridel is known to exercise his vocal cords with a bit of singing much to resident and staff delight!
Job Title: Night Unit manager
Joined: 2013
Ken is our night manager so he is not seen too often during the working day. He is also our Learning and Development lead for our home.
Job Title: Life Enrichment Coordinator
Joined: 2010
I have worked at Lynde House since 2010 when I started as a care assistant. In 2011 I was given the opportunity to lead the social activities programme in our home. Within my first year, I was honoured with being shortlisted at the National Barchester Awards in the category of Activities Coordinator of the Year and also won with my team of residents and local school pupils the "Barchester In Bloom best Flower display*.
Today I have a small team who work to ensure our social engagement programmes meet the desires and wishes of residents. I also coordinate the recruitment of volunteers to the home.
I successfully completed my Napa (National Association of Providers of Activities) qualification to level 3. Gitana and her team are excellent at planning and introducing new hobbies, activities and events for our residents to enjoy on a daily basis.
Job Title: Head of Maintenance
Joined: 2019
Cristo takes great pride in maintaining our beautiful home and ensuring it is the most comfortable environment for our residents. No job is too big or too small!
Job Title: Unit Manager
Joined: 2011
Prem has worked at Lynde for many years and will become a familiar face to all residents and relatives, especially on the first-floor unit.
Any request is never too much for Prem as she is always there to help. Her care and dedication towards our residents don't go unnoticed by staff, residents and relatives.
Prem is the London Region Nurse of the Year 2024 awarded in March at The Great British Care Awards.
Job Title: Registered Nurse
Joined: 2014
Albert is an experienced registered nurse and has been part of the Lynde House team for many years. He ensures that the health and well-being of our residents are being met to the standard they deserve.
Job Title: Registered Nurse
Joined: 2018
Simran joined us as a newly qualified nurse in 2018 and has developed her skill and expertise over the past 4 years.
Job Title: Registered Nurse
Joined: 2021
Glenda returned to Lynde House in 2021 having previously worked as a care assistant for several years.
Job Title: Admin Assistant
Joined: 2018
Marie joined Lynde some years ago as a care assistant, she has now taken the position of admin assistant and will be the friendly face greeting you at the entrance!
Job Title: Admin assistant
Joined: 2007
George has worked at Lynde for over 15 years. For most of this time, he was our Head of Maintenance but retired from this position in 2020. No sooner required but he was back helping us during the Pandemic with visiting supervision etc.
Recently George became one of the admin team working. In addition, He continues to assist in activities and his Thursday "Cuppa with George" remains a firm favourite with residents. George was recognised in the 2020 Great British Care Awards reaching the finals of the South Division for support worker of the year.
Job Title: Activities Assistant
Joined: 2021
Nikasha works alongside Gitana our activities coordinator to provide the residents with fulfilling and enjoyable day-to-day activities. They work together to provide great live events and entertainment for both the residents and relatives to enjoy all through out the year.
Job Title: Senior Care Assistant
Joined: 2016
Aprily has worked at Lynde House for a number of years and in 2020 took on additional responsibilities as a Senior Care assistant in the home.
Job Title: Senior Care Assistant
Joined: 2004
Simonese is a valued member of the Lynde House family, she has provided excellent person centred care to our residents over the past 18 years. If you cant see her, you'll hear her singing down the corridors filling the home with joy!
Job Title: Senior Care Assistant
Joined: 2004
Donna is a dedicated member of the Lynde House family and has been part of team for 18 years. She continues to bring smiles and laughter to all those she sees on a daily basis.
Job Title: Healthcare Assistant
Joined: 2019
Aneta is a dedicated carer with a great experience in elderly care and a strong attention to detail. She is a compassionate care assistant and her resident approach encourages trust and ensures that resident's dignity is maintained at all times.
Job Title: Healthcare Assistant
Joined: 2021
Netty is a kind and caring healthcare assistant here at Lynde House. She is a pleasure to have in the home due to her work ethic, kind manor and willingness to help residents, relatives and staff in any way she can.
Job Title: Healthcare Assistant
Joined: 2021
Simranjeet is a reliable member of the care team who is dedicated to providing a high standard of quality care to our residents. He has shown no task is too much to ask and is here to help in anyway he can to ensure the residents have the best day to day experience here at Lynde House.
Job Title: Kitchen Assistant
Joined: 2019
Malcom has worked with us since 2019 and is a key part of the team in the kitchen. A friendly face and always here to help where he can!
Job Title: Kitchen assistant
Joined: 2019
Tavaughn or T as he is known to us joined Lynde House in 2019. It's a bit of a family affair for T whose mum is also a long-serving member of staff in the home.
Job Title: Hospitality Assistant
Joined: 2004
Ella is a dedicated staff member and has been part of the Lynde House team for many years. Her role is to provide an enjoyable dinning experience in our restaurant, as well as providing tea, coffee and baked treats on the trolly service morning and afternoon.
Job Title: Hospitality Assistant/Kitchen Assistant
Joined: 2023
Urmila is a valued member of the Kitchen and Hospitality team. Her role is to provide an enjoyable dining experience in our restaurant, as well ensuring the Kitchen runs smoothly for our resident's meals and refreshments.
Job Title: Laundry and Housekeeping Assistant
Joined: 2019
Andre has worked at Lynde for many years not only providing a high standard of housekeeping throughout the home but also ensuring residents' clothes are clean and tidy.
Job Title: Head of Housekeeping and Laundry Services
Joined: 2021
Karen was recently appointed to her new position having previously worked as a general assistant in the home for almost 2 years.
Karen cares passionately about making sure residents' belongings and the environment in which they live are always respected and maintained to the highest Barchester standards.
