Barchester Lynde House Care Home

Meadowbank, 28 Cambridge Park, Twickenham TW1 2JB
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9.8 157 Reviews
  • Barchester Lynde House Care Home, Twickenham
Barchester Lynde House Care Home makes the most of pleasant grounds, located by the Thames and with wonderful views, and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.

Nutrition is a key aspect of the care provided and an award winning Chef and his team provides first class food, freshly prepared at breakfast, lunchtime and in the evening, seven days of the week.

The room all have ensuite toilets, TVs and are decorated to the highest standard. Residents are encouraged to bring their treasured possessions with them when moving into their new home.

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Care Provided by Barchester Lynde House Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 76 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Alison McIntosh (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (76)
    • Single Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019
    • Number of floors: 2

Funding & Fees Guide for Barchester Lynde House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £2,263

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment, which is required to fully understand the level of care and support required by each individual and to ensure that the care needs of the individual can be met by the Home.
  • (these prices are only a guideline, please contact Barchester Lynde House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Family and friends invited to visit at anytime. However, between 8pm and 8am access will be via contacting the nurse in charge


  • Parking

  • Own parking on site, free of charge.


Barchester Lynde House Care Home Reviews (157)

Total of 157, showing 121-140
9.8

Barchester Lynde House Care Home has a Review Score of 9.8 (9.807) out of 10, based on 31 reviews in the last 2 years. Over all time Barchester Lynde House Care Home has 157 reviews.

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Review from Jean C (Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly home. Always very welcome here.

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Review from Yvonne H (Resident) published on 7 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived in Lynde House for 11 months, from June 2017. I've loved being here. The staff are very kind and caring, the building is comfortable and well maintained, and the gardens are lovely. And the food is excellent.

Reply from Alison McIntosh, Manager at Barchester Lynde House Care Home

Thank you so much for your feedback. Very much appreciated by the team at Lynde House.


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Review from Mark L (Friend of Resident) published on 22 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I hold a Lasting Power of Attorney for a dear family friend. I approached Lynde House (LH) over a year ago on his behalf. My friend was in a very poor state following his discharge from a six month hospital stay. He was sadly medically diagnosed as having lost capacity to make decisions for himself.
He was originally hospitalised for pneumonia and has advanced Parkinson's Disease.
My friend has flourished since his admission to LH, is living a fulfilling, enjoyable life and has regained his old loving personality and zest for life. He has regained full capacity and is now really living whereas before, he was sadly existing.
The treatment and care extended by LH has been truly transformative. All the Staff I have met are truly caring and professional. I am a regular visitor (at least once a week) and I have never seen anything out of place. I believe LH were instrumental in saving my friends life - and then they gave him a real reason to live. I cannot recommend LH highly enough.

Reply from Alison McIntosh, Manager at Barchester Lynde House Care Home

Thank you so much for taking the time to give this feedback. I will ensure this is shared with staff.


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Review from R B (Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lynde House is very special because it looks after people with a variety of mental and physical problems.
When you say "thank you" the staff answer "you're welcome".
The patient is grateful and is told that the staff welcome the opportunity to help and deal with his or her need or predicament.
In
the 17 weeks I have been at Lynde House, I have met no impatience but devoted and kind care.
The staff are cheerful and call each patient by Christian name as an individual.

Reply from Alison McIntosh, Manager at Barchester Lynde House Care Home

Thank you for taking the time to complete this feedback. It is very valuable to us.


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Review from Michael L (Resident) published on 3 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience of the care and nursing at the care home was good with the occasional understandable lapses.

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Review from L B (Son of Resident) published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly atmosphere, friendly staff, gardens beautiful, cleanliness, staff wonderful to Mom!
Would highly recommend Lynde House. Ten out of ten.

Reply from Alison McIntosh, Manager at Barchester Lynde House Care Home

Your feedback is very valuable to us . Thank you for taking the time to do so. Alison and the Lynde House team


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Review from C C (Resident) published on 24 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care was excellent - I was ill and I was cared for well. Due to illness I stayed for 6 weeks.


Food was good.


Reply from Alison McIntosh, General Manager at Barchester Lynde House Care Home

On behalf of the Lynde House team, thank you very much for taking the time to give us your feedback.


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Review from D H (Respite Resident) published on 18 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay was for one week over Christmas. The food and drink I only had breakfast at Lynde House other times I ate with the family (breakfast very good)
I did not partake in activities.

Reply from Alison McIntosh, General manager at Barchester Lynde House Care Home

Thank you Mrs Hardy for this lovely feedback.


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Review from Leonie L (Respite Resident) published on 18 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was very impressed and grateful for the invariable kindness, friendliness and willingness to help from ALL the staff in this house. I particularly liked the elegant dining room (more like a hotel than an institution). My room was comfortable with all the essentials, but no provision for a visitor
(eg chair). I was less impressed by the state of the room. A superficial cleaning was done every day but my towels were not changed in over four weeks and during bed making, I had to ask for the bottom sheet to be smoothed. Maybe this was because I was there only temporarily. Generally, I feel well cared for and comfortable.

Reply from Alison mcintosh, General manager at Barchester Lynde House Care Home

Dear Mrs Lazarus


Thank you for this very helpful feedback . I sincerely apologise that our hotel services were not of the highest standard during your stay. We will use your feedback to ensure improvement in this respect.


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Review from Florence B (Respite Resident) assisted by family/friend published on 19 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay was enjoyable. The food looked beautifully and well presented, activities were plentiful, personal care was excellent and I was treated with respect.
The accommodation and grounds were easily accessible. Planned days out were provided including wheel chair usage.
The staff were most helpful
and supportive (nothing was too much trouble for them).

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Review from Hilary U (Daughter of Resident) published on 23 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother went to Lynde House Care Home in Twickenham in April. From the day she went in all the staff were so kind and caring. They looked after her so well. They also took the time to make sure I was happy with mum's care. Although mum was receiving end of life care they took time to make sure she
looked nice even painting her nails she was thrilled with this as she liked her nails to look nice. I have no hesitation in recommending Lynde House Care Home.

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Review from Karyn C (Daughter of Resident) published on 21 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed in Lynde House Care Home for two weeks, while I went on holiday. All the staff were very friendly and kind. The food was excellent and you could choose to eat in your room or in the dining room. Most importantly my mother felt safe and well looked after by everyone. Both the staff and
residents seemed very happy.

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Review from S H (Daughter of Resident) published on 17 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father stayed in Lynde House Care Home for respite care and so that my sisters and I might see more of him as he usually lives in Derbyshire. All the staff were wonderful, helpful and courteous and Dad was made very comfortable. He enjoyed the meals, the spa bath and the gardens in particular and
we hope he will make another visit later in the year.

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Review from C RJ (Respite Resident) published on 7 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A welcoming, friendly, quiet and comfortable place in pleasant surroundings. the staff's relaxed, cheerful attitude is based on a caring and professional approach encouraging a patient's recuperation. Good food, with alternatives to the daily changing menu gladly provided is required.

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Review from Ian B (Son-in-law of Resident) published on 6 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care has been of a high standard with every effort made to make my mother-in-law welcome. The food is extremely good and the staff are friendly and helpful.

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Review from Molly F (Resident) published on 3 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lunch better than anticipated, particularly after hearing adverse reports on care homes generally.

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Review from Kim B (Daughter of Resident) published on 26 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother has arrived at Lynde House, the care has been exceptional. Every member of staff, irrespective of their role, has been kind, caring and considerate.
Mum is treated with dignity and respect with all her needs met in this wonderful stimulating and safe environment.
There is a great
deal of attention to detail.
I can go home knowing that mum is looked after and safe.
No daughter could ask for more than that.

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Review from Patricia M (Resident) published on 26 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a resident at Lynde House and as such I appreciate everything that is done for me. I feel very welcome and my care is excellent. The carers could not be better. I have not once heard a cross word nor impatience in anything they have been asked to do. Thank you.

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Review from Jackie W (Daughter of Resident) published on 26 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been so pleased with the high standard of care and attention our mother has received here. She is treated with dignity and kindness by all staff. The manager is always quick to respond to requests. We were very anxious about the move to a care home as our father went to one and it was not
a positive experience but our fears have been unfounded. Can't thank staff enough. I am now sleeping at night, which I haven't done for a long time.

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Review from Roger D (Resident) published on 21 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am sole carer for my disabled wife, so when I was scheduled for a hip replacement, I sent her to Lynde House and joined her there for 11 days (she was there for 17 days).
When I need a "relief break" of a week or two, I will definitely send her back to Lynde House.

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Current Review Score: 9.8 (9.807)

Overview of Review Score

The Review Score of 9.8 (9.807) out of 10 for Barchester Lynde House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.807 for Barchester Lynde House Care Home is calculated as follows: ( (304 Excellents x 5) + (48 Goods x 4) + (8 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 362 Ratings = 4.807

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Lynde House Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (59)

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Meet the Team (26)

Alison

Alison McIntosh

Job Title: Senior General Manager

Joined: 2011

As the Registered Manager, I am responsible for the overall running of Lynde House and assisted in this by a great team of staff.


Although from Scotland, I have lived in Richmond for over 30 years. My career has been in two stages; hospital management where I spent almost 26 years working in acute hospitals including Kingston and the West Middlesex Hospitals and Care Home Management at Lynde House where I have been since 2011.


I have had a long interest and involvement in organising and providing services to older people and I have been fortunate enough to put my experience to good use at Lynde House where we continue to strive for improvement in everything we offer and provide for our residents. We consistently achieve great feedback from residents and relatives on the care and services offered, a significant aspect to this being our low staff turnover and the lovely environment both inside the home itself and the grounds in which it is situated.


Smita

Smita Patelia

Job Title: Deputy manager

Joined: 2014

Hello, my name is Smita and I am the Deputy Manager at Lynde House. I started my career at Lynde as a Registered Nurse back in 2014, I was promoted to Unit Manager and finally Deputy Manager. My role is to ensure that our residents receive the highest standard of care while taking a person-centred approach. I offer support and guidance to all Nurses and carers and work closely with external healthcare professionals. I am also the dementia Champion here at Lynde, I have a great passion for the welfare of the resident's mental health and have been the force behind the success of Namaste Therapy here at Lynde.”


Smita was awarded Nurse of the Y held in March 2024ear for the South of England at the Great British Care Awards


Emma

Emma Li

Job Title: Unit Manager

Joined: 2009

Emma is a qualified Nurse/Unit manager here and has worked at Lynde House for 14 years. Emma was Barchester Nurse of the Year in 2016 and for good reason, as she is kind, compassionate and caring to say the least!


Ridel

Ridel Francisco

Job Title: Unit Manager

Joined: 2005

Ridel is a qualified nurse and has been a dedicated member of the Lynde House team since 2005. He was named as the Divisional Nurse of the Year in the 2018 Barchester Care Awards and more recently London Region Nurse Care Assessor of the Year at the Great British Care Awards.


Ridel is known to exercise his vocal cords with a bit of singing much to resident and staff delight!


Ken

Ken Balawon

Job Title: Night Unit manager

Joined: 2013

Ken is our night manager so he is not seen too often during the working day. He is also our Learning and Development lead for our home.


Gitana

Gitana Norvieseine

Job Title: Life Enrichment Coordinator

Joined: 2010

I have worked at Lynde House since 2010 when I started as a care assistant. In 2011 I was given the opportunity to lead the social activities programme in our home. Within my first year, I was honoured with being shortlisted at the National Barchester Awards in the category of Activities Coordinator of the Year and also won with my team of residents and local school pupils the "Barchester In Bloom best Flower display*.
Today I have a small team who work to ensure our social engagement programmes meet the desires and wishes of residents. I also coordinate the recruitment of volunteers to the home.


I successfully completed my Napa (National Association of Providers of Activities) qualification to level 3. Gitana and her team are excellent at planning and introducing new hobbies, activities and events for our residents to enjoy on a daily basis.


Cristo

Cristo Mascarenhas

Job Title: Head of Maintenance

Joined: 2019

Cristo takes great pride in maintaining our beautiful home and ensuring it is the most comfortable environment for our residents. No job is too big or too small!


Premalatha

Premalatha Puvanenthiran

Job Title: Unit Manager

Joined: 2011

Prem has worked at Lynde for many years and will become a familiar face to all residents and relatives, especially on the first-floor unit.


Any request is never too much for Prem as she is always there to help. Her care and dedication towards our residents don't go unnoticed by staff, residents and relatives.


Prem is the London Region Nurse of the Year 2024 awarded in March at The Great British Care Awards.


Albert

Albert Mazosiwe

Job Title: Registered Nurse

Joined: 2014

Albert is an experienced registered nurse and has been part of the Lynde House team for many years. He ensures that the health and well-being of our residents are being met to the standard they deserve.


Simran

Simran Sian

Job Title: Registered Nurse

Joined: 2018

Simran joined us as a newly qualified nurse in 2018 and has developed her skill and expertise over the past 4 years.


Glenda

Glenda Escobedo

Job Title: Registered Nurse

Joined: 2021

Glenda returned to Lynde House in 2021 having previously worked as a care assistant for several years.


Marie

Marie Back

Job Title: Admin Assistant

Joined: 2018

Marie joined Lynde some years ago as a care assistant, she has now taken the position of admin assistant and will be the friendly face greeting you at the entrance!


George

George Quarshi

Job Title: Admin assistant

Joined: 2007

George has worked at Lynde for over 15 years. For most of this time, he was our Head of Maintenance but retired from this position in 2020. No sooner required but he was back helping us during the Pandemic with visiting supervision etc.


Recently George became one of the admin team working. In addition, He continues to assist in activities and his Thursday "Cuppa with George" remains a firm favourite with residents. George was recognised in the 2020 Great British Care Awards reaching the finals of the South Division for support worker of the year.


Nikasha

Nikasha Rebelo

Job Title: Activities Assistant

Joined: 2021

Nikasha works alongside Gitana our activities coordinator to provide the residents with fulfilling and enjoyable day-to-day activities. They work together to provide great live events and entertainment for both the residents and relatives to enjoy all through out the year.


Aprily

Aprily Fernandez

Job Title: Senior Care Assistant

Joined: 2016

Aprily has worked at Lynde House for a number of years and in 2020 took on additional responsibilities as a Senior Care assistant in the home.


Simonese

Simonese Joseph

Job Title: Senior Care Assistant

Joined: 2004

Simonese is a valued member of the Lynde House family, she has provided excellent person centred care to our residents over the past 18 years. If you cant see her, you'll hear her singing down the corridors filling the home with joy!


Donna

Donna Taylor

Job Title: Senior Care Assistant

Joined: 2004

Donna is a dedicated member of the Lynde House family and has been part of team for 18 years. She continues to bring smiles and laughter to all those she sees on a daily basis.


Aneta

Aneta Sokol

Job Title: Healthcare Assistant

Joined: 2019

Aneta is a dedicated carer with a great experience in elderly care and a strong attention to detail. She is a compassionate care assistant and her resident approach encourages trust and ensures that resident's dignity is maintained at all times.


Netty

Netty Fernandes

Job Title: Healthcare Assistant

Joined: 2021

Netty is a kind and caring healthcare assistant here at Lynde House. She is a pleasure to have in the home due to her work ethic, kind manor and willingness to help residents, relatives and staff in any way she can.


Simranjeet

Simranjeet Singh

Job Title: Healthcare Assistant

Joined: 2021

Simranjeet is a reliable member of the care team who is dedicated to providing a high standard of quality care to our residents. He has shown no task is too much to ask and is here to help in anyway he can to ensure the residents have the best day to day experience here at Lynde House.


Malcolm

Malcolm Colaco

Job Title: Kitchen Assistant

Joined: 2019

Malcom has worked with us since 2019 and is a key part of the team in the kitchen. A friendly face and always here to help where he can!


Tavaughn

Tavaughn Deacon

Job Title: Kitchen assistant

Joined: 2019

Tavaughn or T as he is known to us joined Lynde House in 2019. It's a bit of a family affair for T whose mum is also a long-serving member of staff in the home.


Elzbieta

Elzbieta Nycz

Job Title: Hospitality Assistant

Joined: 2004

Ella is a dedicated staff member and has been part of the Lynde House team for many years. Her role is to provide an enjoyable dinning experience in our restaurant, as well as providing tea, coffee and baked treats on the trolly service morning and afternoon.


Urmila

Urmila Gurung

Job Title: Hospitality Assistant/Kitchen Assistant

Joined: 2023

Urmila is a valued member of the Kitchen and Hospitality team. Her role is to provide an enjoyable dining experience in our restaurant, as well ensuring the Kitchen runs smoothly for our resident's meals and refreshments.


Andre

Andre Da Costa

Job Title: Laundry and Housekeeping Assistant

Joined: 2019

Andre has worked at Lynde for many years not only providing a high standard of housekeeping throughout the home but also ensuring residents' clothes are clean and tidy.


Karen

Karen Booker

Job Title: Head of Housekeeping and Laundry Services

Joined: 2021

Karen was recently appointed to her new position having previously worked as a general assistant in the home for almost 2 years.


Karen cares passionately about making sure residents' belongings and the environment in which they live are always respected and maintained to the highest Barchester standards.