staff and carers showed themselves to be caring, compassionate, professional
Rosemary (Wife of Resident)
The music therapy was most beneficial to my musical husband as were the activities
D V (Wife of Resident)
I am so grateful to the staff who are looking after him with such loving care.
Elizabeth S (Wife of Resident)
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
On site
Barchester Magnolia Court Care Home has a Review Score of 9.8 (9.794) out of 10, based on 30 reviews in the last 2 years. Over all time Barchester Magnolia Court Care Home has 126 reviews.
Review from Eve W (Wife of Resident) published on 7 April 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Philip Amos, HSA at Barchester Magnolia Court Care Home
Thank you so much for your wonderful feedback Eve. We are very happy to know that your husband is feeling well cared for at Magnolia Court. You are always welcome to join us for coffee and lunch!
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Review from Fatima C (Daughter of Resident) published on 6 February 2025
Submitted via Postal Card •
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5.0 out of 5
Reply from Philip Amos, HSA at Barchester Magnolia Court Care Home
Thank you very much for your review and positive comments regarding our care for your father.
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Review from Walid T (Grandson of Resident) published on 6 February 2025
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5.0 out of 5
Reply from Philip Amos, HSA at Barchester Magnolia Court Care Home
Thank you for taking the time to complete a review and for your encouraging feedback. It was our pleasure to care for your grandparent.
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Review from Meriama M (Wife of Resident) published on 6 February 2025
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5.0 out of 5
Reply from Philip Amos, HSA at Barchester Magnolia Court Care Home
Thank you so much for taking the time to complete a review for our care of your husband. We are encouraged by your positive feedback!
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Review from N P (Friend of Resident) published on 24 December 2024
Submitted via Postal Card •
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5.0 out of 5
Reply from Cosmin Tiriteu, General Manager at Barchester Magnolia Court Care Home
Thank you your amazing review. We are taking big pride in providing the best possible care for all our residents and their loved ones. Your positive feedback motivates us and keep up the good work. We will always strive to the best care.
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Review from Alison B (Sister of Resident) published on 8 November 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Cosmin Tiriteu, General Manager at Barchester Magnolia Court Care Home
Thank you for taking the time to complete a review. It was our please to care for your brother. We are very grateful for your comments and will share them with the team.
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Review from N S (Son-in-law of Resident) published on 23 October 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Lenie Terrado, General Manager at Barchester Magnolia Court Care Home
Thank you for your review and your support to our home. We are grateful for your comments and will share them with the team. We will continue to provide a high standard of care, we are very pleased that you have chosen us and trusted us to care for you.
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Review from Rosemary J (Respite Resident) published on 21 August 2024
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5.0 out of 5
Reply from Lenie Terrado, General Manager at Barchester Magnolia Court Care Home
Thank you for your five-star review and your support of our home. We are grateful for your comments and will share them with the team. We will continue to provide a high standard of care, we are very pleased that you have chosen us and trusted us to care for you. You are welcome to visit us at any time.
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Review from Sibelle M (Respite Resident) published on 15 July 2024
Submitted via Postal Card •
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5.0 out of 5
Reply from Lenie Terrado, General Manager at Barchester Magnolia Court Care Home
Thank you for your five-star review and your support of our home. We are grateful for your comments and will share them with the team. We will continue to provide a high standard of care, we are very pleased that you have chosen us and trusted us to care for you.
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Review from I B (Husband of Resident) published on 8 July 2024
Submitted via Postal Card •
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5.0 out of 5
Reply from Lenie Terrado, General Manager at Barchester Magnolia Court Care Home
Thank you for your five-star review. We are grateful for your comments and will share them with the team. We will continue to provide a high standard of care to your loved one and all our residents.
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Review from Gareth S (Cousin of Resident) published on 8 July 2024
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5.0 out of 5
Reply from Lenie Terrado, General Manager at Barchester Magnolia Court Care Home
Thank you for your five-star review and your support of our home. We are grateful for your comments and will share them with the team. We will continue to provide a high standard of care to your loved one and all our residents.
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Review from N P (Daughter of Resident) published on 1 July 2024
Submitted via Postal Card •
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5.0 out of 5
Reply from Lenie Terrado, General Manager at Barchester Magnolia Court Care Home
Thank you so much for your five-star review and trusting us to care for your father, we will continue delivering a high standard of care.
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Review from A S (Respite Resident) published on 7 June 2024
Submitted via Postal Card •
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5.0 out of 5
Reply from Lenie Reyes Terrado, General Manager at Barchester Magnolia Court Care Home
Thank you for taking the time to write a review. We are delighted you have chosen Magnolia Court and are grateful for your comments. We will share them with the team.
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Review from Judy W (Friend of Resident) published on 7 June 2024
Submitted via Postal Card •
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5.0 out of 5
Reply from Lenie Terrado, General Manager at Barchester Magnolia Court Care Home
Thank you for your five-star review. We are grateful for your comments and will share them with the team. We will continue to provide a high standard of care to your loved one and all our residents.
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Review from J M (Daughter of Resident) published on 23 April 2024
Submitted via Postal Card •
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4.0 out of 5
Reply from Preeti Thapa, Home Administrator at Barchester Magnolia Court Care Home
Thank you so much for taking the time to review our care home. We truly appreciate your feedback and are glad to hear about your positive experience.
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Review from Angela S (Daughter of Resident) published on 18 March 2024
Submitted via Website •
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5.0 out of 5
Reply from Lenie Reyes Terrado, General Manager at Barchester Magnolia Court Care Home
Thank you for reviewing our service; we really appreciate what people think about our care, as this is invaluable in helping others who are looking for quality person-centred care. It was lovely getting to know you and your family and a pleasure to support your mom.
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Review from Hugo F (Son of Resident) published on 14 March 2024
Submitted via Postal Card •
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5.0 out of 5
Reply from Lenie Terrado, General Manager at Barchester Magnolia Court Care Home
Thank you very much for your wonderful feedback, for taking time to leave us a review and for your support. I would like to take this opportunity too to thank you and your family for trusting us looking after your Mum.
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Review from M H (Daughter of Resident) published on 22 January 2024
Submitted via Postal Card •
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5.0 out of 5
Reply from Preeti Thapa, Home Administrator at Barchester Magnolia Court Care Home
Thank you so much for your positive review! We truly appreciate your your review and are delighted to hear about your positive experience. Your feedback means a lot to us.
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Review from S O (Wife of Resident) published on 14 December 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Preeti Thapa, Home Administrator at Barchester Magnolia Court Care Home
Thank you for reviewing our service; we really appreciate what people think about our care, as this is invaluable in helping others who are looking for quality person-centred care.
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Review from Carmine P (Son of Resident) published on 29 November 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Preeti Thapa, Home Administrator at Barchester Magnolia Court Care Home
Thanks for your kind review. We are happy that you are happy with the care we provide for Mom, our motto is that together we can achieve our care goals.
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The Review Score of 9.8 (9.794) out of 10 for Barchester Magnolia Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 30 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.794 for Barchester Magnolia Court Care Home is calculated as follows: ( (283 Excellents x 5) + (60 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 349 Ratings = 4.794
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Magnolia Court Care Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 30 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 18 Nov 2023
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Job Title: Operations Manager
Joined: 2024
Hello, my name is Cosmin and I am the Operations Manager here at Magnolia Courts.
With almost two decades of experience behind me, beginning as a volunteer in the emergency services, to working my way as a trauma paramedic and registered nurse until eventually working in management, I am lucky to be able to share my wealth of knowledge with the team during my time here.
I’m thrilled to be supporting a great team, and I am grateful for their steadfast support. I’m looking forward to working together with the mutual goal of supporting and enriching the lives of the residents here.
Job Title: Unit Lead
Joined: 2013
I have been working at Magnolia Court since 2013. I started as an Adult Registered Nurse which led to an opportunity to be a Unit Lead for our Memory Lane dementia community.
This allows me to apply my nursing and management experience, caring for our residents and staff in all departments, giving me satisfaction with the support I am able to provide.
I also enjoy giving my input in ways of leading the home toward providing an excellent service, enriching the lives of those who live here and those who work here too.
Aside from work, I play the guitar, support Tottenham Hotspur Football Team and enjoy walking my pug whose name is 'Pon', every day, which is a great comfort to me.
Job Title: Unit Lead
Joined: 2014
My name is Jurgita and I am a nurse and Unit lead at Magnolia Court. I have been here since 2014 and enjoy my work a great deal. I always try my best as a nurse and I strive to maintain a good relationship with residents, loved ones and colleagues.
Job Title: Unit Lead
My name is Jocelyn and I am a Unit Lead here at Magnolia. Before I joined the home, I worked as a nurse and Unit Lead in another Barchester home, where I was awarded Employee of the Month for leading an enhanced dementia care pilot.
I am originally from the Philippines and worked as a qualified nurse in Saudi Arabia for 8 years before coming to UK in 2006.
Job Title: Senior Registered General Nurse and Nutritional Champion
Joined: 2012
Hello, My name is Flor and I am a Senior Registered General Nurse and Nutrition Champion at Magnolia Court. I started Barchester in 2012 as a student as part of the overseas nurses programme. I enjoy my role very much especially getting to know residents and their loved ones. I had a very close relationship with my grandmother and loved spending time with her. I am very happy as I now have an extended family with all my Magnolia Court grandparents.
Job Title: Head Housekeeper
Joined: 2020
I joined Barchester in March 2020 where I enjoy getting to know our residents and I take great pride in keeping our lovely home sparkling clean!
In my spare time, I love spending time with my family and looking after my pet hamster ‘Bob’ and my tropical fish.
Job Title: Administrator
Joined: 2022
Hi, I joined Barchester in April 2022 as a part-time receptionist/admin assistant and was promoted in Sept2023 to Administrator for Magnolia Ct.
I enjoy speaking to everyone and especially getting to know our residents, families and visitors coming to our home.
In my spare time, I love to paint, do animation and cook curries for my family.
Job Title: Activities Coordinator
Joined: 2019
I joined Barchester in December 2019 as an Activities assistant and in February 2022 I became the Activities Lead at Magnolia Court Care Home. I am passionate about my job, I am a people person and nothing makes me happier than putting a smile on my Residents faces. It is a joy to work with such a great team, happy to be a part of team Magnolia!
Job Title: Receptionist/Administration Assistant
Joined: 2019
Hi, I came to Barchester on work experience during the summer of 2019 and have since worked in front of house and administration in two of our Sister homes as well as Magnolia Court. Eventually, I'd like to be a Regional Administration and Finance Manager!
In my spare time, I enjoy Mixed Martial Arts activities and playing football (left-wing position) for Southall.
Job Title: Head Chef
Joined: 2024
Hello, I am Jacqueline and I joined the Magnolia Court Team in November 2024 as Head Chef.
I qualified as a chef at Hammersmith college in 1999. I had a love for cooking since I was a child, my siblings and I helped our mum in the kitchen and as we grew up and took it in turns to cook to help our mum who was a nurse.
During my career as a Chef I have cooked at a number of wonderful and interesting places such the BBC, Westminster Council and The Royal ballet. I had the pleasure of cooking for Darcy Bussell, The Lord Mayors and Princess Margaret.
I love cooking as it enables me to be creative and make people happy at the same time. I was inspired by my mum and always wanted to cook with in health care. I really enjoy meeting and getting to know residents. It makes me very happy to see the delight and enjoyment my food brings to people.
Job Title: Senior Care Assistants/Dementia Chamption
Dionel and Erlinda are our Senior Care Assistants. Erlina has worked for us for over 25 years and Dionel since 2015. They both love to support residents and strive to give them the highest quality of care possible. Dionel is also one of our Dementia champions.
Job Title: Activties Assistant
Joined: 2014
I have been working in the Activities department in care homes since 2002, starting my career at Four Seasons, then joining Barchester in 2014. I was awarded a Great British Care Award in 2013 and was a finalist at the National Care Awards in the same year, as well as being a finalist in the 2014 Great British Care Awards. I have a natural love for the elderly and enjoy every single day in their company.
Job Title: Receptionist/Administration Assistant
Joined: 2021
Hello, I'm Diana and I joined Barchester in May 2021.
I'm passionate about my role and really enjoy getting to know all of our residents and their loved ones.
I love my job and being part of the Magnolia Court family and look forward to welcoming you to our beautiful home soon.
Job Title: Head of Maintenance
Joined: 2022
My name is Leon and I am the Head of Maintenance here at Magnolia Court. I have worked for Barchester since June 2022 and enjoy helping people a great deal. I love being a part of the Magnolia Court family.
