Manor Court Care Home

Britten Drive, North Road, Southall UB1 2SH
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9.4 55 Reviews
  • Manor Court Care Home, Southall
A purpose-built residential care home, Manor Court offers a range of tailored care options for short or long term needs. Care is provided to people living with dementia, Parkinson’s and Huntington's disease and also to the young physically disabled. Palliative care is also available.

The home consists of four separate houses each offering comfortable accommodation with a relaxed and friendly atmosphere. Landscaped gardens complete with furnished patio areas, raised flower beds and two sensory gardens provide an ideal setting to relax or socialise. The home also offers a double room, ideal for couples.

Manor Court recognises the importance of healthy and nutritious food. The in-house chef has created a range of seasonal menus to ensure residents receive a balanced diet. A hot and cold option is always made available so that all tastes are catered for.

Residents are encouraged to take part in daily activities such as film nights, exercise sessions and coffee mornings to socialise and get to know staff and other residents.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa UK Manor Court Care Home.

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Care Provided by Manor Court Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 111 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Head/Brain Injury
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Abi Ajiboye (General Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (111)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Parking

  • On-site parking available.


Manor Court Care Home Reviews (55)

Total of 55, showing 1-20
9.4

Manor Court Care Home has a Review Score of 9.4 (9.376) out of 10, based on 29 reviews in the last 2 years. Over all time Manor Court Care Home has 55 reviews.

Overall Experience

  • 23
  • 27
  • 5
  • 0
  • 0

Date Published

55
4
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Review from Mandeep S (Son of Resident) published on 12 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I will always be indebted to Manor Court for the care and compensation they showed my mother. My mother received palliative care at Manor Court last year. The care she received made the last months of her life comfortable and dignified.
Thank you Manor Court for looking after my mother. Your staff
are wonderful!

Reply from David Mclean, Customer Service Adviser at Manor Court Care Home

Thank you for taking the time to leave your review. We are sorry for you loss and we are glad to help you and your family through such a difficult time. It is always nice to hear from family members feeling like their loved one has been cared for and looked after. Hopefully you will go away from this feeling like your mother received the best possible care.


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Review from B B (Daughter-in-law of Resident) published on 7 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been here to see my mum everyday. She gave me the feedback, what she has ate for lunch and it was very tasty she likes the food and very happy and satisfied.
She has been looked after very well and pleased with her personal hygiene, changing her clothes, combed hair and changed her bedsheets
etc. She can communicate with the carer and tell them if she needs something. Overall she is happy here.

Reply from Fran Donno, Customer Service Adviser at Manor Court Care Home

Thank you for your kind words. It is wonderful to hear that your Mum is happy and content at Manor Court Care Home. We are pleased to hear that your Mum is enjoying the delicious meals provided and that she is able to communicate with our staff. We hope to continue providing your loved one with the best possible care.


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Review from J H (Friend of Resident) published on 9 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home organised a bus trip to see the Christmas lights in London. Two buses took about 16 residents on a rather wet and windy Friday evening on a route that took in the popular streets in the city. Due to traffic, it was slow going but this meant more time to appreciate all the fantastic lights.
When we returned everyone was pretty tired but had enjoyed a great experience.

Reply from Fran Donno, Customer Service Adviser at Manor Court Care Home

We appreciate you taking the time to leave us your lovely review. We are so pleased to hear that you and our residents had a fantastic time seeing the Christmas Lights. We hope that you can feel at ease with your Friend in our care. Please let us know if there is anything we can do to make your Friend's stay as comfortable as possible.


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Review from R S (Brother of Resident) published on 24 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent care facility, the staff are kind and caring. The home is very clean and well-run. My brother is so happy here. Thank you so much Manor Court.

Reply from David Mclean, Customer Service Adviser at Manor Court Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your brother in our care. Please let us know if there is anything we can do to make their stay as comfortable as possible.


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Review from Margaret S (Friend of Resident) published on 19 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We went to visit our friend as we do on her birthday each year. Our friend knew we were coming and was ready for us. One member of staff was particularly helpful and kept coming to see if we had everything we needed. We had experienced this from other staff on other visits. The only difficulty was getting
into the unit on a Sunday.

Reply from Rosie Smith, Customer Advisor at Manor Court Care Home

Hello and thank you for taking the time to write the staff at Manor Court Care Home a review. We are thrilled you were able to celebrate your friend's birthday with her and we wish her many happy returns. We will bear your comments in mind moving forward. Thank you again and best wishes.


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Review from Vinod M (Son of Resident) published on 6 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we were more than happy with all the care and attention that was provided for our late father whilst he was in care at the Manor Court Care Home for over 6 months.
All the staff in the Willows Suite were very attentive, professional and friendly at all times. We can't fault them at all.
They were always there when our dad or we needed them. They made us feel very welcome and any request was never a problem.
We want to express our thanks to all the staff at the home.
These staff are all angels and should be rewarded for all their hard work, professionalism and dedication.
Take care and God bless.

Reply from Maria Ricketts, Customer Care Adviser at Manor Court Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear words like "Professionalism" and "Dedication" being used to describe our care. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review from B C (Aunt of Resident) published on 25 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nephew is a resident at Manor Court Care home. I am very happy with the care my nephew is getting from the staff and the cleanliness of the home. He is doing very well with physio. Thank you.

Reply from Fran Donno, Customer Service Adviser at Manor Court Care Home

Thank you for your lovely review. We are pleased to hear that you are impressed with the high levels of care your nephew receives and that you can feel at ease knowing that he is safe and happy. Please let us know if there is anything we can do to make your Nephew's stay as comfortable as possible.


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Review from Marisa B (Daughter of Resident) published on 19 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, our experience of Manor Court has been wonderful. They have supported and cared for Dad so well. They have also supported us as a family, at some really tough and emotional times especially when Mum was rushed into hospital and Dad was so very upset. We do not have anything but very kind
words to say about all the staff, always.

Reply from Grace Langfield, Customer Service Adviser at Manor Court Care Home

Thank you for taking the time to leave your review. We are glad to have helped you and your family through such difficult times. Please let us know if there is anything else we can do to make your loved one's stay as comfortable as possible.


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Review from K M (Son of Resident) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are excellent and very caring. They take excellent care of my mum and even my father who visits every day!

Reply from Fran Donno, Customer Service Adviser at Manor Court Care Home

Thank you for your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after and we are happy to hear that your mum and father feel like a part of our Manor Court family. Please let us know if there is anything we can do to make your Mum's stay as comfortable as possible.


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Review from S R (Sister of Resident) published on 3 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff treat him very well, his needs have been met. Staff are attentive at all times. They communicate well when I call him from home.

Reply from Fran Donno, Customer Service Adviser at Manor Court Care Home

Thank you for your kind words. We are pleased to hear that your loved one's needs are being met and that you have good communication with Manor Court Care Home. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.


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Review from S S (Son of Resident) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are happy with the staff and the management. My dad is happy. he feels secure here so we are happy here. All facilities, food is good, like home, washing the clothes are good. Everyone is excellent, they listen to us and help us. Thanks to everyone.

Reply from Grace Langfield, Customer Service Adviser at Manor Court Care Home

We appreciate you taking the time to leave us your comments. We are so pleased that your Dad and family feel so well cared for, looked after, and listened to. Please let us know if there is anything else we can do to make Dad's stay as comfortable as possible.


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Review from K S (Next of Kin) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I don't have any concerns which could cause me to worry.
The resident has dementia and my worry is always that she cannot express her wishes but I haven't had a reason to worry as she is well looked after.

Reply from Grace Langfield, Customer Service Adviser at Manor Court Care Home

Thank you for your feedback. We are pleased to hear you can feel at ease with your loved one in our care. Thank you for choosing Manor Court care home.


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Review from A L (Brother of Resident) published on 11 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister is happy.

Reply from Fran Donno, Customer Service Adviser at Manor Court Care Home

Thank you for your lovely review. We are pleased to hear that your Sister is happy and content and it is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your Sister's stay as comfortable as possible.


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Review from T S (Resident) published on 9 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The activity coordinator was making all the people happy and getting in the party mood.

Reply from Fran Donno, Customer Service Adviser at Manor Court Care Home

We appreciate you taking the time to leave us your comments. We are pleased to hear that you were impressed with the activities at Manor Court Care Home. Thank you for choosing Manor Court for your stay.


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Review from F D (Niece of Resident) published on 8 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My uncle has been a resident in Manor Court Care Home for more than 9 months, Staff have been very helpful and caring towards the patient. I would like to say a special thanks to three staff members in particular and the staff member at the reception.
Definitely, there is still room for improvement
which hopefully will happen in the near future.

Reply from Grace Langfield, Customer Service Adviser at Manor Court Care Home

Thank you for your feedback. We are pleased to hear the care your Uncle has made some good connections with our staff and receiving high-quality care. We will pass your comments onto the home manager to help continually improve their services, however, if there is anything else we can do to make your uncle's stay as comfortable as possible, please do let us know.


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Review from M K (Wife of Resident) published on 25 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bupa Manor Court Care Home - the staff are all very hard workers, smile on face, they face everyday tasks and they all play rolls individually and as a team.

Reply from Grace Langfield, Customer Service Adviser at Manor Court Care Home

Thank you for taking the time to leave your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after so well in our home. Thank you for choosing Manor Court.


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Review from H M (Husband of Resident) published on 22 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally, everything is satisfactory.

Reply from Grace Langfield, Customer Service Adviser at Manor Court Care Home

Thank you for your feedback. We hope to continue providing your loved one with the best possible care. Please let us know if there is anything else we can do to make Manor Court as comfortable as possible.


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Review from P S (Daughter of Resident) published on 12 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was satisfied with my father's hygiene. The carers did change his clothes and clean him. I felt the catreworkers needed to be reminded about my father's food (putting the spoonfuls of thickener and using teaspoon to feed him). There could have been better communication (body language when feeding
my father as he did not want to finish all the drink). The nurses and management did an excellent job, very understanding and clear communication.

Reply from Fran Donno, Customer Service Adviser at Manor Court Care Home

We appreciate you taking the time to leave us your comments. Our resident’s health and well-being is an absolute priority so we will discuss your feedback with the home’s manager to help them continually improve their service. If you would like to speak with anyone about this further, please contact our Quality Team on 0113 360 4806.


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Review from Hilesh R (Son of Resident) published on 4 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad stayed for two years, and he was a resident with many complex challenges. But over those two years, the entire staff from every aspect of the care home have shown humility, care, dignity and patience. The staff are super-humans, in my opinion. Incredible care comes, and I can't recommend it enough
for when the time arrives.

Reply from Fran Donno, Customer Service Adviser at Manor Court Care Home

Thank you for your lovely review. It is always nice to hear words like “Dignity” and “Patience” being used to describe our care, and we are glad to help you and your family through such a difficult time. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review from Deborah C (Daughter of Resident) published on 1 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident of Manor Court for 5 years in all that time we have found the staff to be absolutely wonderful.
They treat Mum as one of their own relatives as one of their own relatives which is very comforting. The only concern is the frequent turnaround of staff leaving.

Reply from Fran Donno, Customer Service Adviser at Manor Court Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your mother in our care and we are pleased to hear your mother feels like a part of our Manor Court family. We will discuss your feedback with the home’s manager to help them continually improve their service. We hope to continue providing your loved one with the best possible care.


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Current Review Score: 9.4 (9.376)

Overview of Review Score

The Review Score of 9.4 (9.376) out of 10 for Manor Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.376 for Manor Court Care Home is calculated as follows: ( (171 Excellents x 5) + (110 Goods x 4) + (44 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 327 Ratings = 4.376

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Manor Court Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 111 registered maximum number of service users is 22.2, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 May 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Frequently Asked Questions about Manor Court Care Home

What types of Care is Manor Court Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Manor Court Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Manor Court Care Home have?

There are 111 Single Rooms.

What are the Facilities & Services at Manor Court Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Manor Court Care Home to the centre of Southall?

1.1 mile(s) as the crow flies, distance by road may be significantly further.