Manor Court Care Home

Britten Drive, North Road, Southall UB1 2SH
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9.4 55 Reviews
  • Manor Court Care Home, Southall
A purpose-built residential care home, Manor Court offers a range of tailored care options for short or long term needs. Care is provided to people living with dementia, Parkinson’s and Huntington's disease and also to the young physically disabled. Palliative care is also available.

The home consists of four separate houses each offering comfortable accommodation with a relaxed and friendly atmosphere. Landscaped gardens complete with furnished patio areas, raised flower beds and two sensory gardens provide an ideal setting to relax or socialise. The home also offers a double room, ideal for couples.

Manor Court recognises the importance of healthy and nutritious food. The in-house chef has created a range of seasonal menus to ensure residents receive a balanced diet. A hot and cold option is always made available so that all tastes are catered for.

Residents are encouraged to take part in daily activities such as film nights, exercise sessions and coffee mornings to socialise and get to know staff and other residents.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa UK Manor Court Care Home.

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Care Provided by Manor Court Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 111 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Head/Brain Injury
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Abi Ajiboye (General Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (111)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Parking

  • On-site parking available.


Manor Court Care Home Reviews (55)

Total of 55, showing 21-40
9.4

Manor Court Care Home has a Review Score of 9.4 (9.376) out of 10, based on 29 reviews in the last 2 years. Over all time Manor Court Care Home has 55 reviews.

Overall Experience

  • 23
  • 27
  • 5
  • 0
  • 0

Date Published

55
4
17
29
26

Review from M W (Sister of Resident) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has been a resident in Manor Court Care Home for more than five years and the love and care she has always received has been wonderful. We are so grateful to every member of staff who cares for us and looks after her as if she were a member of their own family.
Unfortunately, there is quite
a "turn around" of staff which is a concern.

Reply from David Mclean, Customer Service Adviser at Manor Court Care Home

Thank you for taking the time to leave your kind review. It is always nice to hear from family members feeling like their loved one is cared for and looked after and hope you all feel like part of our Manor Court family. We will certainly pass your comments on to the manager. Please let us know if there is anything we can do to make your sister's stay as comfortable as possible.


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Review from Felix S (Son of Resident) published on 26 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On the 29th of June 2023, my mother sadly passed away having spent just over a year at Manor Court Care Home. Throughout this period I was very happy with the due care and attention mum received from all the staff and her needs were met with kindness and dignity. Mum could not chew and her food was
pureed. The food for other residents was of high quality. Her bedroom was always clean and tidy, although the room was a little dated. The caring staff always welcomed us and I was particularly pleased by the entertainment and social activities for all the residents. I have no regrets that my mum went to the care home. It gave me peace of mind in the knowledge that she was very well cared for and looked her best.

Reply from David Mclean, Customer Service Adviser at Manor Court Care Home

Thank you for taking the time to leave your kind review. We are sorry for your loss. We are glad to help you and your family through such a difficult time and we are very happy to hear you can felt at ease with your mother in our care. Hopefully you will go away from this feeling like your loved one received the best possible care.


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Review from Narinder K (Daughter of Resident) published on 19 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very kind and most of the time listen to any question or requests that I have. They make sure that my father's health is good.

Reply from David Mclean, Customer Service Adviser at Manor Court Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your father with the best possible care.


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Review from Gurmit S (Son of Resident) published on 19 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff members are very kind and nice. They speak very politely and listen to us, especially one lady who is very kind and helpful, she always looks after everyone very nicely and caring. I am happy that my father is here and he is very happy. Thanks to all staff members.

Reply from David Mclean, Customer Service Adviser at Manor Court Care Home

Thank you for taking the time to leave your lovely review. It is always nice to hear words like “kind” and “nice” being used to describe our care. We are very happy to hear you can feel at ease with your father in our care. We are looking forward to seeing you again soon.


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Review from Kaneese K (Daughter of Resident) published on 19 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are friendly and polite, Mum is being looked after very well. They are patient and always have a smile on their face. Always feel welcome. I feel that my mother is happy here. All staff are very helpful.

Reply from David Mclean, Customer Service Adviser at Manor Court Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are very happy to hear you can feel at ease with your mum in our care. We hope to continue providing your mum with the best possible care and we look forward to seeing you again soon.


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Review from P M (Respite Resident) published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent all-around care home. The only slight fault is that food often arrives cold.
Great staff, friendly, caring and treat you with lots of dignity. A big thank you to all of them including the manager and her assistant who are efficient, focused, patient as well as caring, kind and thoughtful.
Thoroughly
recommend.

Reply from David Mclean, Customer Service Adviser at Manor Court Care Home

Thank you for taking the time to leave your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We will discuss your feedback with the home’s manager to help them continually improve their service. Please let us know if there is anything we can do to make their stay as comfortable as possible.


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Review from K M (Resident) published on 14 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My personal experience staying with this care home as a resident has been appreciated and I am highly obliged to indicate that all the staff which I have come across in various capacities have been very professional and excellent. Further, I would also like to say I hope they will keep up with their
efforts as they are doing now to look perspectively to best to their best ability and that can only be achieved by the excellent staff which is now looking after this Willow House.

Reply from Fran Donno, Customer Service Adviser at Manor Court Care Home

Thank you for your kind words. We are so pleased to hear that you feel comfortable and happy with the care you are receiving. We hope you feel like part of our Manor Court family and please let us know if there is anything we can do to make your stay as comfortable as possible.


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Review from P M (Son of Resident) published on 14 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

First impressions have been very good. Communication with the staff has been very good, very willing to help out concerning my mum. The facilities are very clean and spacious. The staff are very patient and caring with the residents.

Reply from Fran Donno, Customer Service Adviser at Manor Court Care Home

Thank you for your kind words. We are so pleased to hear that you are impressed with our facilities and kind staff at Manor Court, we take pride in ensuring all our lovely residents are taken care of. We hope to continue providing your loved one with the best possible care.


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Review from D L (Son of Resident) published on 24 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Professional and organised care home.

Reply from Fran Donno, Customer Service Adviser at Manor Court Care Home

Thank you for taking the time to leave your review. We are very happy to hear that you find the facilities and staff excellent at Manor Court. Please let us know if there is anything we can do to make your father's stay as comfortable as possible.


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Review from Claire D (Daughter of Resident) published on 18 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We received great care at Manor Court for my mum. Always treated with dignity. The staff were very caring and looked after my mum until she passed away. I always found the home to be very clean and tidy. I cannot fault it.

Reply from David Mclean, Customer Service Adviser at Manor Court Care Home

Thank you for taking the time to leave your review. We are saddened to hear about your loss. We are very happy to hear you can felt at ease with your mum in our care.


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Review from Luke C (Son of Resident) published on 13 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident in the Willow unit at Manor Court Care Home for four years and three months. At first, her care was not up to standard. The communication was not good from the carers, and the knives and forks used to be dirty. This all changed when a new manager was appointed. He made
sure that the right people were brought into the home. I am very grateful for this, as it has helped to build my mother's confidence again and can enjoy a meal without having to worry about finding dry food on her knives and forks.

Reply from David Mclean, Customer Service Adviser at Manor Court Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your mother in our care since the new management came in. We will certainly pass your comments on to the manager and we hope to continue providing your loved one with the best possible care.


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Review from Raj B (Power of Attorney of Resident) published on 3 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Satisfied with the care being received by my relative. Very good staff both in knowledge, skills and attitude. Staff are very aware of her needs and took on numerous responsibilities immediately when she needed extra support and care. Staff are always communicative with myself for consent and for day-to-day
needs and new developments.

Reply from Rebecca Kellegher, Customer Service Adviser at Manor Court Care Home

Thank you for your feedback. We are pleased to hear you are satisfied with the care been provided for tour relative. We hope to continue providing your loved one with the best possible care.


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Review from Sandra A (Mother of Resident) published on 13 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager, residents and visitors had a meeting before our buffet and music. A very useful day. The manager gave us a lot of information and concerns we might have and lots of ideas of trips out.
My daughter has to be back for her 3pm medication and nap in her bed. She is very happy at the home
and with the staff. She has a severe stroke.

Reply from David Mclean, Customer Service Adviser at Manor Court Care Home

Thank you for taking the time to leave your review. It is always nice to hear from family members that their loved one feels cared for and looked after. We have a genuine regard for all of our residents and we are glad you had the opportunity to speak with the manager also in regards to ideas for trips out. Please let us know if there is anything we can do to make your daughter's stay as comfortable as possible.


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Review from L W (Resident) published on 15 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The nurses are all excellent also most carers, but one night carer and two day carers are often rude, aggressive, and get angry when I ask them to do something simple, like put the call bell where I can reach it.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Manor Court Care Home

Thank you for bringing this to our attention. We are looking into this and will respond to you directly.


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Review from Thabista E (Daughter of Resident) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a current resident of this Care Home and wants to provide feedback on our experience with the Care Givers and Nurses who work here to do a challenging job by any definition.


We are deeply grateful for the prompt attention, genuine desire to ensure her wellbeing, timely communications

to the family, and facilitating all required medical assistance and protocols when her health has taken a turn for the worse. All of these prompt actions have greatly assisted in my Mother's recovery and return back to the Care Home. Thank you for all you do to keep my Mother comfortable and happy!

Reply from Alison Horridge, Customer Advisor on behalf of the team at Manor Court Care Home

Thank you for your kind words. It is always so nice to hear from families who feel like their loved one is well cared for. Thank you for taking the time to write this review.


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Review from T O (Resident) published on 1 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good carers

Reply from Alison Horridge, Customer Advisor on behalf of the team at Manor Court Care Home

We appreciate you taking the time to leave us your comments, thank you.


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Review from Robert S (Resident) published on 1 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good team, knowledgeable and good management. I am happy here.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Manor Court Care Home

Thank you for taking the time to write us a review. We are very glad to hear that you are happy in our care. Thank you again.


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Review from M W (Daughter of Resident) published on 9 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a pleasant nursing home and the family is happy our mother is there. It wasn't our first choice but the staff are kind and helpful and treat my mother well.

Reply from Amanda Barnes, Customer Service Adviser at Manor Court Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your mother in our care. Please let us know if there is anything we can do to make your mother's stay as comfortable as possible.


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Review from Aubreen S (Sister of Resident) published on 6 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother has been in Manor Court for over 10 years, he had a very severe stroke he cannot speak, very badly paralysed and completely bedridden. I just want to thank the very good staff nurse for being so patient with him, the care she gives is excellent.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Manor Court Care Home

Thank you for taking the time to leave your review. We are very happy to hear you are satisfied with the quality of our care.


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Review from Valerie D (Daughter of Resident) published on 10 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall very happy with the care given to my mother.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Manor Court Care Home

We are happy to hear you can feel at ease with your mother in our care.


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Current Review Score: 9.4 (9.376)

Overview of Review Score

The Review Score of 9.4 (9.376) out of 10 for Manor Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.376 for Manor Court Care Home is calculated as follows: ( (171 Excellents x 5) + (110 Goods x 4) + (44 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 327 Ratings = 4.376

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Manor Court Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 111 registered maximum number of service users is 22.2, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 May 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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