Review from Sajeel N (Son of Resident) published on 17 July 2020
Submitted via Website • Report

Overall Experience

I have a suggestion: please will you consider providing ice cubes in an ice bucket to the patients that want it. Ice cools the stomach when taken with drinks e.g. orange juice, and stops reflux in many cases. Very useful during the long hot summer days. You need only provide say 10 cubes per patient

at midday. It would make a big difference. There are silicone trays for making ice which are very convenient nowadays.

Reply from Greta Narbutaityte, Customer Adviser at Manor Court Care Home

Thank you for your feedback. We will discuss your feedback with the home manager to help us continually improve our service.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P P (Sister of Resident) published on 8 June 2020
Submitted via Postal Card • Report

Overall Experience

The home is very welcoming and the staff is caring. My sister appears to be well looked after. Therefore I am happy regarding her welfare.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S H (Son of Resident) published on 3 June 2020
Submitted via Postal Card • Report

Overall Experience

When I have visited, everything seems clean and tidy. My mother says she has to wait too long to be taken to the toilet. She says she usually likes the food. She likes to be taken to the garden when warm enough. I do get informed if she has a problem.

Reply from Greta Narbutaityte, Customer Adviser at Manor Court Care Home

Our residents' health and well being is an absolute priority. We will discuss your feedback with the home’s manager to help us continually improve our service.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P M (Friend of Resident) published on 29 May 2020
Submitted via Postal Card • Report

Overall Experience

My friend is now sadly very diminished mentally, physically frail and requires a lot of care. She is always clean and well looked after and encouraged to eat/drink. Staff have always been unfailingly kind and courteous to her. They always keep me fully informed about her condition/any changes.

Reply from Greta Narbutaityte, Customer Adviser at Manor Court Care Home

Thank you for the kind words. It's always lovely to get such nice feedback from friends and family of our residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ulick T (Son of Resident) published on 21 May 2020
Submitted via Postal Card • Report

Overall Experience

Throughout my mum's stay at Manor Court over the last 4 years, she has been so well cared for. As her Parkinson's has progressed they have adapted the care. The staff are friendly and never fail to inform me about any changes. Thanks.

Reply from Greta Narbutaityte, Customer Adviser at Manor Court Care Home

We really appreciate the lovely comments, thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M S (Daughter of Resident) published on 21 May 2020
Submitted via Postal Card • Report

Overall Experience

My mother has only been in Manor Court for six weeks. She was unwell two weeks ago, so spent almost a week in the hospital. She is back at Manor Court now. We have only been able to visit Mum once due to Covid, but the staff have been amazing. They are always ready to speak, and it must be very stressful

for them at this time. Everyone is friendly and keeps us regularly updated. Her room is good, and they have adapted her bed as she has a habit of getting up numerous times in the night due to her dementia.

Reply from Greta Narbutaityte, Customer Adviser at Manor Court Care Home

We are glad to help you and your family through such a difficult time. Please let us know if there is anything else we can do for you or your family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L B (Resident) published on 20 November 2019
Submitted via Postal Card • Report

Overall Experience

I've been here four years and get very upset about my fees as I know other residents are paying a lot less. The staff are very kind but very busy. There is almost no conversation or help with sorting out shopping etc and it makes me very sad. The food is nice but very limited and there is so much that

we don't get.

Reply from Greta Narbutaityte, Customer Adviser at Manor Court Care Home

Thank you for taking the time to leave your review. Our resident’s health and well being is an absolute priority, so we are very concerned to hear this. Could you please contact our Feedback Team by emailing feedback@bupa.com or calling 0113 381 6293 so we could discuss this further?

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Z B (Husband of Resident) published on 12 November 2019
Submitted via Postal Card • Report

Overall Experience

Overall I am quite satisfied as my wife has been at this home since 31st May 2018, she has been well cared for.

Reply from Greta Narbutaityte, Customer Adviser at Manor Court Care Home

Thank you for your feedback. We are very happy to hear you can feel at ease with your wife in our care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sumita (Respite Resident) published on 23 July 2018
Submitted via Website • Report

Overall Experience

I first came for respite in Feb 2018 at Manor Court in Sycamore House. The staff are very nice but they work too hard they don't get a break, they get a break but they have to eat quickly and that's not good.
They need more carers because for people like me to sit with us and to sit with us if we need

to be fed in between our meal times.
If it was me I would award the carers and nurses.
I can't get involved with activities because of my eyes. That's why I need one to one. They should have a coffee morning. But sometimes I enjoy when there are not many movements, then I love to join in.

Reply from Gabriella Mills, Customer Adviser at Manor Court Care Home

Thank you for your review of Manor Court care home. We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience at one of our homes. We would like to contact you so that we can discuss this in more detail and investigate it fully. Please can you contact our customer services team by emailing feedback@bupa.com so that we can discuss this feedback further? The Bupa Customer Care Team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Emma J (Granddaughter of Resident) published on 24 May 2018
Submitted via Website • Report

Overall Experience

Warm and welcoming home, the staff are very supportive and friendly, nothing is too much trouble, a real home from home.

Reply from Gabriella Mills, Customer Advisor at Manor Court Care Home

Thank you for your review. We are pleased to hear that you felt welcome and appreciate your positive comments on our staff. We are glad you had a positive experience and will share your feedback with the home's manager. The Bupa Customer Care Team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David B (Son of Resident) published on 12 June 2017
Submitted via Postal Card • Report

Overall Experience

My 95-year-old mother has been in the care of the staff of Larch House these last two years and my family and I are entirely satisfied with their treatment of her. We have, therefore great peace of mind that she is in good hands and this relieves us of any worries or concerns for her wellbeing. We are

kept informed of her health in general and of reports when applicable of consultations with the visiting GP. In conclusion, I would say that whilst the standards remain as they've been over the two years, I have no wish for her to be elsewhere given current her condition.

Reply from Jayne Duck, Customer Services Administrator at Manor Court Care Home

Thank you for your review. I'm so glad to hear that you and your family have peace of mind knowing that your Mum is being cared for and that you are kept up to date with everything regarding your Mum's care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J M (Nephew of Resident) published on 18 May 2017
Submitted via Postal Card • Report

Overall Experience

My uncle is looked after very well. My only problem is his clothes, shoes and slippers go missing and I have to keep buying to replace them. That is my only problem.

Reply from Simone Berkeley, Customer Service Advisors at Manor Court Care Home

Thank you for your review, we appreciate your feedback. Your comments are extremely important to us. We will discuss your feedback with the home’s manager to help them continually improve their service and support with minimising the missing belongings.

The Bupa Customer Care Team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mark C (Son of Resident) published on 18 May 2017
Submitted via Postal Card • Report

Overall Experience

Very friendly staff, my mum seems well cared for and happy. Her room is kept clean and she eats well.

Reply from Simone Berkeley, Customer Service Advisor at Manor Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

The Bupa Customer Care Team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R F (Daughter of Resident) published on 18 May 2017
Submitted via Postal Card • Report

Overall Experience

Wonderful, friendly staff.

Reply from Simone Berkeley, Customer Service Advisor at Manor Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

The Bupa Customer Care Team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dee J (Niece of Resident) published on 3 March 2017
Submitted via Website • Report

Overall Experience

Amazing staff! They were caring and built a great relationship with my aunt. Especially the Managers who really made my aunt feel at home. My aunt has now left but always remembers the people in the care home that looked after her. She even wept a few tears when leaving. Would highly recommend.

Reply from Jayne Duck, Customer services administrator at Manor Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Manor Court Care Home

Care Provided by Manor Court Care Home

Good to Know

Facilities