Manor Farm Care Home

211/219 High Street South, East Ham, London E6 3PD
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9.0 29 Reviews
  • Manor Farm Care Home, London
Manor Farm Care Home carers take pride in a service that 'begins and continues with great care', making the most of comfortable living environment, a great depth of care expertise and modern resources.

All care delivery is person-centred and carried out by highly-trained individuals, who also take pride in a manner that is friendly and professional.

A safe and secure atmosphere supports relaxation, while there are numerous activity sessions organised for residents' interest.

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Care Provided by Manor Farm Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 81 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Asperger Syndrome
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Andy Williams (Home Manager)
  • Admission Criteria
    • Ages 57+
  • Room Information
    • Single Rooms (77)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (77)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022
    • Number of floors: 3

Funding & Fees Guide for Manor Farm Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,500
    • Self-Funded Residential Dementia Care £1,200 – £1,500
    • Self-Funded Nursing Care £1,200 – £1,500
    • Self-Funded Nursing Dementia Care £1,200 – £1,500
    • RESPITE Self-Funded Residential Care £1,200 – £1,500
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,500
    • RESPITE Self-Funded Nursing Care £1,200 – £1,500
    • RESPITE Self-Funded Nursing Dementia Care £1,200 – £1,500

  • Placement fee would depend on an assessment of need being undertaken.
  • (these prices are only a guideline, please contact Manor Farm Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting is permitted 24 hours of the day apart from at protected meals times. Please contact the service to ascertain times.


  • Parking

  • Parking is available on site


Manor Farm Care Home Reviews (29)

Total of 29, showing 1-20
9.0

Manor Farm Care Home has a Review Score of 9.0 (8.968) out of 10, based on 13 reviews in the last 2 years. Over all time Manor Farm Care Home has 29 reviews.

Overall Experience

  • 20
  • 5
  • 3
  • 0
  • 1

Date Published

29
2
6
13
16

Review from Jean B (Daughter of Resident) published on 30 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a great decision me and my dad made for him to be a permanent resident in Manor Farm Care Home we made it together it was important for my Dad to make the decision and he loves it in Manor Farm Care Home. He said the staff looks after him very well. My dad words any problems and my dad has it
rectified straight away. My dad is happy and so am I. Thanking all the staff for the care you give my Dad and continue to do so.

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Review from Keith L (Son of Resident) published on 17 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfactory experience.

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Review from C A (Daughter of Resident) published on 31 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Manor Farm Care for 3 years and she had a really bad experience at a previous home. When she moved to Manor Farm, her life change was complete, she was happier than before and Mum feels more secure in all aspects. The management and staff are brilliant there, I had experienced
it in the past but I couldn't believe it. Mum now has dementia and has many complex needs, but even then she has been treated with so much care, kindness and generosity of spirit. This is a testament to all staff from management, nursing, catering and reception, that my mum is still here. Thanks.

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Review from P T (Daughter-in-law of Resident) published on 25 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law was admitted to Manor Farm Care Home on Friday the 24th of May at 5:30 pm. Sadly he had a very restless night and passed away in the early hours of Saturday the 25th of May despite all of the efforts of the staff and ambulance service. He was 99 years old! So although he did not experience
the life he would have had at Manor Farm, I wanted to complete this review as my son and I were so impressed with the staff, care and management. His room, the dining area and the residents' lounge were perfect. So, thank you everyone and I'm only sorry that he did not get to experience it himself. He would have loved it and we know he would have been cared for by those amazing staff. Thank you!

Reply from Sarah Willitts, Associate Director of operations at Manor Farm Care Home

Thank you for this lovely review. We will share this with our staff team. May he rest in peace.


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Review from Christine H (Sister of Resident) published on 14 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are excellent but the food is not appetising and hot.

Reply from Fiona White, Regional Director at Manor Farm Care Home

Thank you for taking the time to write a review. It is very disappointing that you feel the food is not 'appetising or hot'. We would very much welcome the opportunity to discuss your concerns in more detail so that we may work together to resolve any issues. Our Head Chef and his catering team pride themselves on delivering the very best dining experience, with delicious and nutritional menus that cater to each individual need. This month, Manor Farm were finalists in the Care Home Catering Team of the Year 2024 category at the prestigious NACC Catering Awards, as recognition of their dedication to the care industry. Please feel free to come in and speak to us the next time you visit the home.


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Review from Natalie C (Granddaughter of Resident) published on 25 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Manor Farm Care Home has a very welcoming team staff from management to nurses, cooks and the cleaning team. All have made great efforts to make the residents feel at home, from decorations to make the care home feel like "home environment" to taking time to learn about the resident, likes and dislikes.
We
were apprehensive of my nan moving into a care home, her room is very spacious and clean. She is given lots of encouragement especially in meals and medication and reassurance as the dementia progresses that she is safe. Staff have built a good working relationship with the family for regular updates and review meetings.
Thank you to the staff at Manor Farm.

Reply from Fiona White, Regional Director at Manor Farm Care Home

Thank you for taking the time to write such a lovely comment. We are so pleased that your Nan is enjoying life at Manor Farm and this feedback will be greatly appreciated by the Team!


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Review from Alison P (Friend of Resident) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Christmas party was very good today. It was very well organised. The singer was very good and sang a variety of festive tunes which many of the residents could respond to. Using two rooms, one for food and one for music was a good idea.

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Review from C U (Daughter of Resident) published on 22 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in Manor Farm Care Home for the past seventeen/eighteen months and during that time, she has blossomed. All the staff, whatever their job or status, treat her like a queen! These people are true angels.

Reply from Fiona White, Regional Director at Manor Farm Care Home

Thank you for your kind response, we are so pleased to hear that your mother is thriving in the home, it means so much to the team.


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Review from Vivien C (Daughter of Resident) published on 22 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager is very helpful and reassuring. Would come back. Staff are friendly and amazing, would explain everything and I felt my mother had very good care all the time. This is the first time I have left my mother and this has also helped me with my mental health.
Thank you.

Reply from Fiona White, Regional Director at Manor Farm Care Home

Thank you for your kind feedback, the staff will be very happy to know they have supported both you and your mother.


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Review from A B (Daughter of Resident) published on 21 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall great facility, however since the beginning of the stay my mother not only got out of the premises without staff knowing, she got out a further 2 more times and the last time she was gone, coming up to an hour. There have also been changes to prevent this from happening again which has happened
which is satisfactory and the staff are brilliant. There’s a handful of staff members who go up and above than what they are supposed to do but then there’s a handful who are rude arrogant and constantly glued to their mobile phones. Going on to the care plan overall is fair, it’s just the food that isn’t up to standard considering my mums a fussy eater and I’ve repeatedly told management and her floor's head nurse of the things that she can and can not eat. They are completely overlooking this and carry on serving her beige food which has no nutritional value.

Reply from Fiona White, Regional Director at Manor Farm Care Home

Thank you for your feedback. I understand when your mother first moved into the home in 2021 under the previous management team that there were a few teething problems that were quickly resolved by moving your mother to a secure floor. I am pleased that you feel the staff are brilliant, our electronic care records operate with handheld devices that do look like mobile telephones so it’s easy to mistake staff for being on mobiles when they are actually documenting care given. We will organise for the chef to discuss alternative menus with your mother as she is able to make her own choices, but please be assured all food served is nutritional and to our company’s high standard. We are always very grateful for all feedback, both positive and negative as we use this to continuously improve our service and both the Home Manager and I would be happy to meet with you to discuss any concerns you may have.


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Review from T S (Daughter of Resident) published on 16 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Nothing good to say about home at all. Laundry is a failure, clothing items constantly go missing. Not a single phone call to inform on my day/resident of the day of how my family member is doing. Staff are reluctant to provide information regarding your own family member. Do not see any activities
no matter what time of day I visit. Lack of clear communication between units.

Reply from Fiona White, Regional Director at Manor Farm Care Home

I am very sorry to read that you were not happy with the service you received. We are always happy to discuss any concerns that arise and work with family members to rectify any issues around their loved ones' stay with us. We take on board all feedback provided to improve our service and apologise if you felt our normal high standards were lacking in your experience.


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Review from Joseph S (Friend of Resident) published on 27 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On arrival at Manor Farm Care Home, I noticed there is a car park, which where to my surprise a nice gentleman kindly explained the parking procedure. On entering the building I was quickly approached by a member of staff who kindly took me to my friend. When I was visiting I find all staff I was in
contact with to be very friendly and polite. I have visited my friend at various care homes and Manor Farm has left a lasting impression.

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Review from Robert W (Son of Resident) published on 25 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since the end of lockdown, we have seen a continuous improvement in the fabric of the building, facilities and activities and look forward to seeing how this all continues to develop. A monthly update on the activities provides would be welcomed. Staff are always attentive and friendly.

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Review from Allan P (Son of Resident) published on 16 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to pass on my deepest regards to all the staff at Manor Farm for the care they gave our mother whilst she was under their charge. They were loving, caring, and professional at all times. they looked after our mother as if she was their own and I cannot give any negative comments about her
care. Thank you all for your hard work and efforts towards our mother.

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Review from Mary L (Sister-in-law of Resident) published on 6 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much for the kindness all the staff gave my brother-in-law and me. He spent a happy ten months in Manor Farm care home until he passed away. The staff always had time for him, the food always looked lovely, and the staff always informed me if there were any problems and reassured me. I
would definitely recommend Manor Farm to any family having to find a care home for their loved ones.

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Review from P C (Husband of Resident) published on 22 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff. Most welcoming.
Very professional. Nothing was too much trouble.
Food is very good.

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Review from A Y (Wife of Resident) published on 27 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much to the wonderful management and all the staff at Manor Farm Care Home. You are very kind, patient and passionate about your work and very professional.

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Review from Joan T (Sister of Resident) published on 5 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I'm many miles away but always phone my sister every day but had a Skype call booked for Christmas Day which we were both looking forward to as it's the only way I can see her.
After waiting on the line for the call to start I phoned the home and was told: "no one knows how to do a Skype call."
To
say how upset I felt was an understatement and my sister was also so looking forward to the call as other members of the family were also going to be online as well, which we were hoping would be a lovely start to the day for her.
Why take bookings for Skype calls if no one knows how to do them?

Reply from Seye Fadipe, General Manager at Manor Farm Care Home

Thank you for the review. Appreciated.
I hope you find my reply to your email to be reassuring.


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Review from Ellen C (Friend of Resident) published on 15 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Staff are always caring and obliging, often under great pressure.
Especially welcoming from the activities coordinator.

Reply from Seye Fadipe, General Manager at Manor Farm Care Home

Thank you so much for your review. So much valued and appreciated.


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Review from Tina K (Daughter of Resident) published on 2 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very helpful and help when necessary.

Reply from Seye Fadipe, General Manager at Manor Farm Care Home

We would like to thank you for the review of our home. Appreciated.


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Current Review Score: 9.0 (8.968)

Overview of Review Score

The Review Score of 9.0 (8.968) out of 10 for Manor Farm Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.289 for Manor Farm Care Home is calculated as follows: ( (90 Excellents x 5) + (32 Goods x 4) + (14 Satisfactorys x 3) + (6 Poors x 2) + (7 Very Poors x 1) ) ÷ 149 Ratings = 4.289

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.679 Points relating to the number of positive Reviews for Manor Farm Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 81 registered maximum number of service users is 16.2. 11 Positive Reviews ÷ 16.2 = 0.679

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Oct 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

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Lee Ndou-Sidija

Job Title: General Manager

Joined: 2024

Lee brings vast experience in Care. Previously she worked for various hospitals and care home groups. Lee truly turned the home around and implemented many strategies that improved the quality of care and well-being of residents at Manor Farm.


Frequently Asked Questions about Manor Farm Care Home

What types of Care is Manor Farm Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Manor Farm Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Manor Farm Care Home have?

There are 77 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Manor Farm Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Manor Farm Care Home to the centre of London?

9.0 mile(s) as the crow flies, distance by road may be significantly further.