Manor Farm Care Home

211/219 High Street South, East Ham, London E6 3PD
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9.0 29 Reviews
  • Manor Farm Care Home, London
Manor Farm Care Home carers take pride in a service that 'begins and continues with great care', making the most of comfortable living environment, a great depth of care expertise and modern resources.

All care delivery is person-centred and carried out by highly-trained individuals, who also take pride in a manner that is friendly and professional.

A safe and secure atmosphere supports relaxation, while there are numerous activity sessions organised for residents' interest.

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Care Provided by Manor Farm Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 81 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Asperger Syndrome
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Andy Williams (Home Manager)
  • Admission Criteria
    • Ages 57+
  • Room Information
    • Single Rooms (77)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (77)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022
    • Number of floors: 3

Funding & Fees Guide for Manor Farm Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,500
    • Self-Funded Residential Dementia Care £1,200 – £1,500
    • Self-Funded Nursing Care £1,200 – £1,500
    • Self-Funded Nursing Dementia Care £1,200 – £1,500
    • RESPITE Self-Funded Residential Care £1,200 – £1,500
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,500
    • RESPITE Self-Funded Nursing Care £1,200 – £1,500
    • RESPITE Self-Funded Nursing Dementia Care £1,200 – £1,500

  • Placement fee would depend on an assessment of need being undertaken.
  • (these prices are only a guideline, please contact Manor Farm Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting is permitted 24 hours of the day apart from at protected meals times. Please contact the service to ascertain times.


  • Parking

  • Parking is available on site


Manor Farm Care Home Reviews (29)

Total of 29, showing 21-29
9.0

Manor Farm Care Home has a Review Score of 9.0 (8.968) out of 10, based on 13 reviews in the last 2 years. Over all time Manor Farm Care Home has 29 reviews.

Overall Experience

  • 20
  • 5
  • 3
  • 0
  • 1

Date Published

29
2
6
13
16

Review from A K (Daughter of Resident) published on 26 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and helpful, and my dad is always looked after.

Reply from Seye Fadipe, General Manager at Manor Farm Care Home

On behalf of Manor Farm care Home, I thank you for your review. We would ensure to continue to improve on our performance to ensure that your loved ones and other residents have a happy experience of staying with us. We continue to support and train our staff, ensuring that they have the required knowledge that would boost their respective confidence required to deliver the support and care that your loved ones require.


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Review from Christine R (Daughter-in-law of Resident) published on 25 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are lovely.
My relative says the food is good and that she is well looked after.

Reply from Seye Fadipe, General Manager at Manor Farm Care Home

Thank you for the review. Appreciated. At Manor Farm Care Home, we continue to review our performance towards ensuring that we achieve sustainable improvements that would ensure meaningful and happy experiences by our residents, delivered by well trained, knowledgeable and confident staff members. On behalf of the Manor Farm Care Home, I thank you for the review.


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Review from M D (Daughter of Resident) published on 2 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Manor Farm Care Home for two months. In that time, the home regularly telephoned and keep me up to date. Now at the end of her life, I am allowed to visit. Their kindness and efficiency is immeasurable. Also, their sympathetic and wise words during this sad period are really appreciated.
I hope the UK values the great works and services homes provide.

Reply from Christine Thomas, Home Manager at Manor Farm Care Home

Thank you for your kind words and support, your mother was a very lovely lady and will be greatly missed, we only had a short time with her, but her lovely smile would light the room.
Thank you from
Chris and all the Staff


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Review from Luke C (Grandson of Resident) published on 4 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandma moved to Manor Farm a few years ago and all staff there are amazing. They cared for her so patiently and always went above and beyond in their duty. They were helpful and supportive even during the difficult months through Covid and I would absolutely recommend this care home. I want to give
a special thanks to the senior nurse on my nan's floor and her team who always had a smile on their face despite the challenges they faced every day. Thanks to you, my nan had a more pleasant time in the final few months of her life and we are very grateful.

Reply from Christine Thomas, Home Manager at Manor Farm Care Home

Many thanks for your kind words and your support, your nan was a lovely lady and we will all miss her very much. Times are tough at the moment and to have such kind words and thought for the team at such a sad time for you is amazing.


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Review from H M (Husband of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The interviews were held in a cordial manner. The Manor Farm manager was in attendance, questions asked of my wife, were in similitude to those of the home manager.

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Review from Pearl L (Daughter-in-law of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the care provided in Manor Farm. They are very caring. The home is kept very clean, and the residents needs are well respected.

Reply from Wendy Mcdonough, Regional Director at Manor Farm Care Home

Thank you for taking the time to share your kind comments regarding Manor Farm, it is appreciated.


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Review from Havva S (Sister-in-law of Resident) published on 5 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my husband and I would highly recommend and thank Manor Farm Care Home (Management and all staff) for looking after my brother-in-law for the last 6 weeks of his life in December 2019. From the moment he arrived there, they made him very welcome and took the time to settle him into his room
(even though they received him at short notice from the hospital).
I think it's great that the Manager and Assistant Manager both visit each resident every morning to see how they are doing and have a quick chat and laugh with them. Plus when they talk to us about our family member and about residents, in general, they really care about how they are doing.
Manor Farm events team even arranged a birthday surprise for him by decorating his room with Happy Birthday banners and balloons, making him feel very special, They even had a birthday party for him with more than half the other residents attending to sing Happy Birthday to him. That day is a memory we will cherish. Thanking all staff again.

Reply from Wendy Mcdonough, Regional Director at Manor Farm Care Home

We thank you kindly for your lovely words. It is really special to hear that the birthday party arranged for your late brother-in-law is a memory you will cherish.


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Review from H S (Brother of Resident) published on 5 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We would recommend Manor Farm Care Home to anybody looking to place their family member there. We visited 9 - 10 care homes before we came to Manor Farm. As soon as we walked in the doors we were greeted by the manager and assistant manager with a very friendly and assuring way. We were told not to
worry about anything. We immediately thought this was the right place for my brother. Thank you very much.

Reply from Wendy Mcdonough, Regional Director at Manor Farm Care Home

Many thanks for your kind words, we really appreciate your lovely comments.


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Review from Ruth P (Daughter of Resident) published on 7 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my Dad was only at Manor Farm for a short time, I was very happy with the care he received. The staff were lovely; approachable, very friendly, happy, kind and caring. I was always kept informed of all that was happening, if he was unwell etc. I am so glad he was here in the last few months
of his life. Thank you to ALL at Manor Farm.

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Current Review Score: 9.0 (8.968)

Overview of Review Score

The Review Score of 9.0 (8.968) out of 10 for Manor Farm Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.289 for Manor Farm Care Home is calculated as follows: ( (90 Excellents x 5) + (32 Goods x 4) + (14 Satisfactorys x 3) + (6 Poors x 2) + (7 Very Poors x 1) ) ÷ 149 Ratings = 4.289

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.679 Points relating to the number of positive Reviews for Manor Farm Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 81 registered maximum number of service users is 16.2. 11 Positive Reviews ÷ 16.2 = 0.679

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Oct 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

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Lee Ndou-Sidija

Job Title: General Manager

Joined: 2024

Lee brings vast experience in Care. Previously she worked for various hospitals and care home groups. Lee truly turned the home around and implemented many strategies that improved the quality of care and well-being of residents at Manor Farm.