Maryville Care Home has a Review Score of 10 (9.968) out of 10, based on 21 reviews in the last 2 years. Over all time Maryville Care Home has 39 reviews.
Review from O T (Niece of Resident) published on 11 October 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Kathleen Liang, Home Manager at Maryville Care Home
Thank you so much for your kind words! I shall relay your appreciation to our team. Kind regards, Kathleen.
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Value for Money
Review from Charles G (Son of Resident) published on 28 February 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Kathleen Liang, Home Manager at Maryville Care Home
Dear Charles,
Thank you so much for your kind words! I shall relay your appreciation to our team. We shall miss your mother! Kind regards, Kathleen
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Value for Money
Review from Frances M (Sister-in-law of Resident) published on 28 February 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Kathleen Liang, Home Manager at Maryville Care Home
Dear Frances, thank you so much for your kind words! I shall relay your appreciation to our team. kind regards.
Facilities
Care / Support
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Review from Zahid M (Son of Resident) published on 27 February 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Kathleen Liang, Home Manager at Maryville Care Home
Dear Zahid, thank you for your kind words! I shall relay your appreciation to the team. Kind regards, Kathleen.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from Elizabeth M (Wife of Resident) published on 22 December 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Kathleen Liang, Home Manager at Maryville Care Home
Dear Elizabeth, thank you so much for your kind words! I shall relay your appreciation to our team. Obviously, our relationship doesn't end here, please do stay in touch with us. kind regards
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Review from Sadhbh M (Great-Niece of Resident) published on 1 December 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Kathleen Liang, Home Manager at Maryville Care Home
Dear Sadhbh
Thank you for your kind words! I shall relay your appreciation to our team! We look forward to seeing you soon. Kathleen
Facilities
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Value for Money
Review from Noel O (Son of Resident) published on 2 November 2022
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Kathleen Liang, Home Manager at Maryville Care Home
Dear Noel, Thank you so much for your kind word! I shall relay your appreciation to the team. Obviously, our relationship doesn't end here, please do stay in touch with us. Kind regards.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from K M (Son of Resident) published on 20 July 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Kathleen Liang, Home Manager at Maryville Care Home
Thank you for your kind words, I shall relay your appreciation to the team. Kind regards
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Mary H (Niece of Resident) published on 20 July 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Kathleen Liang, Home Manager at Maryville Care Home
Thank you for your kind words. I shall relay your appreciation to the team. Kind regards.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Morgan S (Nephew of Resident) published on 30 June 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Kathleen Liang, Home Manager at Maryville Care Home
Dear Morgan, thank you for your kind words! I shall relay your appreciation for our team! Kind regards, Kathleen
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P S (Nephew of Resident) published on 30 June 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Kathleen Liang, Home Manager at Maryville Care Home
Dear Sir, thank you for your kind words! I shall relay your appreciation to our team. Kind regards, Kathleen
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Ann D (Niece of Resident) published on 30 June 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Kathleen Liang, Home Manager at Maryville Care Home
Dear Ann, thank you for your kind words! I shall relay you appreciation to our team. Kind regards, Kathleen
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Gary M (Son of Resident) published on 30 June 2022
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Kathleen Liang, Home Manager at Maryville Care Home
Dear Gary, thank you so much for your kind words! I shall relay your appreciation to our team. Kind regards, Kathleen
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M M (Resident) published on 29 June 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Kathleen Liang, Home Manager at Maryville Care Home
Dear Mary Thank you for your kind words! I shall relay your appreciation to our team. Many thanks.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from B G (Resident) published on 29 June 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Kathleen Liang, Home Manager at Maryville Care Home
Dear Bridget, thank you for your kind words! I shall relay your appreciation to our team. Many thanks.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Michele M (Sister-in-law of Resident) published on 29 June 2022
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from kathleen Liang, Home Manager at Maryville Care Home
Dear Michele, thank you for your kind words! I shall relay your appreciation to our team. Many thanks.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Penelope J (Wife of Resident) published on 29 June 2022
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from kathleen Liang, Home Manager at Maryville Care Home
Dear Penelope, thank you so much for your kind words! I shall relay your appreciation to our team. Kind regards
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J K (Resident) assisted by family/friend published on 28 June 2022
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from kathleen Liang, Home Manager at Maryville Care Home
Dear J K Thank you for your kind word. I shall relay your appreciation to the team. Kind regards.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Colin G (Nephew of Resident) published on 24 June 2022
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Kathleen Liang, Home Manager at Maryville Care Home
Dear Colin, thank you so much for your kind words! I shall pass on your appreciation to the team. Kind regards, Kathleen.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 10 (9.968) out of 10 for Maryville Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 21 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.968 for Maryville Care Home is calculated as follows: ( (244 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 251 Ratings = 4.968
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Maryville Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 21 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 3 Apr 2020
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Job Title: Manager
I would first like to extend a warm welcome to you all, and secondly, take the opportunity to introduce myself to you. My name is Kathleen Liang, I am the manager for Maryville. I have a wide range of experience with elderly, physically frail and dementia residents. Be assured that I will use my knowledge and skills to provide a supportive environment for both staff and residents, to ensure that we deliver a quality, person-centred service. If you have any queries or concerns about any aspect of nursing care or medical management of your relative, please do not hesitate to speak to me, my door is always open.
Job Title: Deputy Manager
Joined: 2009
Hi, my name is Allan, and I am the deputy manager here at Maryville. I am from Philippines and my journey at Maryville started 12 years ago and I’m loving every bit of it. For me life is like music, we just need to pay attention to the notes. In my job, I try to pay attention to each resident and to their needs and make sure that their voice is heard and understood. As professionals in the health care industry, we already know that our job can be very demanding, but we also know that love and gratitude that we receive back is much bigger than anything else.
Job Title: Nurse
Joined: 2009
Hi, I am Maria, and I am one of the nurses here at Maryville Care Home. I became a nurse 38 years ago and since then, I have done my best to look after people who are injured, sick and suffering. I started working here at Maryville 12 years ago and I proudly offer support and advice to residents, relatives and colleagues. I believe that sometimes a good song can solve more problems than a thousand words.
Job Title: Team Leader
Joined: 2015
Hi, I am Tina, and I am the Team Leader on the ground floor here at Maryville. I have been working here since 2015 at first as Health Care Assistant and 1 year ago I was given the opportunity to become a Team Leader. I love my job and when I am here, I bring with me my previous experiences and emotions because they help me to connect with residents and colleagues. I have two wonderful children and a granddaughter that fill my life with joy and happiness.
During high school and university, I played basketball and athletics and the love for sports have never left me, therefore, I encourage everyone, residents and staff to keep always active.
Job Title: Activities Coordinator
Joined: 2021
Hi there.
I appreciate your curiosity on understanding what exactly activities in a care homes looks like, so let me help you with that.
It is an activity when we sit next to someone with their lost look in their face so we can help to navigate through their memories and emotions together, in a safer way. It is an activity every time that the words said are difficult to follow and we are there to put them together so the message will not be lost. It is an activity every time someone needs to be heard, to be seen to be recognised and we see, hear and recognise them. It is an activity each time we create new experiences, new memories, new hope. It is an activity when we embrace difficulties and make them become opportunities…
I could carry on forever, but I’ll better keep some secrets for when you come to visit us.
Activities are a crucial part of Maryville Care Home, and they are not restricted to just activities program but expanded throughout the day and supported by each team member. They’re designed and delivered accordingly to the residents' needs and aimed to strengthen old and new interests and hobbies.
My name is Terina and I am the Activities Coordinator here at Maryville. I have been working in the healthcare industry for more than 14 years and if you have any questions please ask.
Job Title: Chaplain
Joined: 2007
I have been chaplain here at Maryville since 2007. My endeavours are meant to help everyone in their spiritual well-being, a vital aspect of all our lives. My approach tries to be both serious and light-hearted. By “serious” I mean highlighting matters of great importance giving meaning to our whole outlook on life and death, in the light of the Gospel of Christ. When anyone wants to talk on something that concerns them, I am a willing listener. By “light-hearted” I mean allowing plenty of time for laughter and banter which all of us need. Everyone here matters greatly, all our residents, our wonderful and devoted staff and the Sisters.
I am grateful to all for helping and inspiring me in ways that they do not know. We are all a unique type of family as we endeavour to let genuine Love motivate all we do.
Job Title: Health Care Assistant
Joined: 2020
Hi, my name is Erum and I work as Health Care Assistant here at Maryville Care Home. I started one year ago but I think that with my job and dedication I am already making the difference for people that struggle to do things as they used to. I try to support our residents and colleagues because I believe that if we work all together, not only Maryville but the world would be a better place.
Job Title: Laundry and Housekeeping Service
Joined: 2001
How can I help? I am Slavka and I look after the laundry as well as part of the housekeeping here at Maryville Care Home. I have been working here for more than 20 years now and I feel very fortunate to have found a place that makes me feel happy. I like to make sure that our residents have their clothes in order as well as help them live in a clean and pleasant environment.
Job Title: Maintenance
Joined: 2001
Hello, I am Ted, and I am the maintenance man here. I make sure that everything around the house works well so my colleagues can look after the residents in a more efficient way.
I am happy to drive the minivan when it is needed for our residents. Of course, it is much better to drive when we can go out for a coffee instead of going to the hospital but sometimes, we need that kind of things too. I have been proudly working at Maryville for more than 20 years.
