We would like to thank all of the wonderful staff at Meyer House for their love, care and support
S L (Son of Resident)
We are extremely happy with all aspects of Meyer House. The care is the highest standard
Sue J (Daughter of Resident)
Friendly staff, nice people, excellent service, I'm very happy with their care, very recommended
R M (Son of Resident)
Weekly fees excluding personal expenditure such as hairdressing, chiropody, physiotherapy, opticians, dentist, transportation, cost of outings, newspapers subscription, escort fees etc. NHS-Funded Nursing Care (FNC) is additional to fees shown.
The home maintain an open-hours visiting policy, which means relatives and friends welcome to drop by and see loved ones at any time. Families always welcome to join relatives for afternoon tea or lunch.
Meyer House Care Centre has a Review Score of 9.6 (9.560) out of 10, based on 15 reviews in the last 2 years. Over all time Meyer House Care Centre has 55 reviews.
Review from S L (Son of Resident) published on 8 August 2024
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Reply from Silvia Barret, Operations & Compliance Manager at Meyer House Care Centre
Thank you so much for sharing your positive experience at Meyer House. Gives me peace of mind to know that the team from Meyer House did everything they could to care for your mum, treating her with dignity and love the way she deserved it. We are very sorry for your loss, and we will always remember her beautiful soul.
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Review from Michael S (Son of Resident) published on 19 July 2024
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Review from Sue J (Daughter of Resident) published on 27 June 2024
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Reply from Alison Ruddock, Operations & Compliance Manager at Meyer House Care Centre
Thank you so much for such a wonderful feedback review. I am so pleased we are providing the service that your mum deserves. If you could suggest how we could improve the rooms we would be very grateful. Kind regards.
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Review from S C (Friend of Resident) published on 20 June 2024
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Reply from Alison Ruddock, Operations & Compliance Manager at Meyer House Care Centre
Thank you for your feedback which gives suggestions on areas we can focus on to ensure you have all the information you need and that service users get the most appropriate care for their individual needs. Any future feedback is welcomed as it is extremely helpful. Kind regards.
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Review from R M (Son of Resident) published on 20 June 2024
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Reply from Alison Ruddock, Operations & Compliance Manager at Meyer House Care Centre
I am delighted that you feel able to give such positive feedback of the service your mum is receiving and that your medical concerns have been discussed with the nurses for onward review and attention. Do not hesitate in asking for more information regarding her skin management if you need to ensure you are aware of the care plan in place. Kind regards.
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Review from K C (Daughter of Resident) published on 19 June 2024
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Reply from Alison Ruddock, Operations & Compliance Manager at Meyer House Care Centre
Thank you for your feedback and I note your frustrations when your visiting time is reduced through what would appear to be a lack of communication. We will ensure this will be addressed with the team promptly. Kind regards Alison
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Review from C G (Next of Kin) published on 12 June 2024
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Review from J M (Daughter of Resident) published on 10 April 2024
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Reply from Alison Ruddock, Operations & Compliance Manager at Meyer House Care Centre
Many thanks for your feedback. I have investigated your concerns alongside another family member's similar feedback and I can only apologise for the upset this has caused. An urgent staff meeting was held to share the feedback and plan improvements with special emphasis on how to manage the resident's property. I am unable to discuss personal, confidential discussion points over this platform but would welcome the opportunity to meet with you to discuss your father's care in more detail where we can build his care plan and meet his and your expectations. I appreciate your positive comments relating to the care, recreation and catering staff who I agree do a sterling role. Please contact me via email if you are agreeable to a meeting and I will respond as soon as received. Kind regards, Alison
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Review from Reginald C (Son-in-law of Resident) published on 10 April 2024
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Reply from Alison Ruddock, Operations & Compliance Manager at Meyer House Care Centre
Thank you for your feedback. I have investigated the circumstances that you raised and I am aware that the manager has contacted the family and responded in writing explaining the steps she has taken to address your concerns. This is far from the usual feedback we get and I would welcome the opportunity to meet with you and your family to plan a way forward in an effort to meet your expectations and improve your experience. I have visited the home since your comments to see how we can improve and I am pleased to say the standards I saw were positive and areas that could be improved were addressed immediately. A staff meeting was called and clear guidelines of how to manage resident's property were included amongst other discussion points. I sincerely apologise that broken items were not brought to your prompt attention and regret that this has caused you distress. Please contact me on my email below if you are available to meet up and discuss any further. Yours sincerely Alison
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Review from Linda H (Daughter-in-law of Resident) published on 19 January 2024
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Reply from Alison Ruddock, Operations & Compliance Manager at Meyer House Care Centre
Hi, Thank you very much for letting us know how you feel about the service we are delivering and I am delighted that your mother-in-law is so happy and that you are pleased with the choices made by joining us at Meyer House. We look forward to providing ongoing excellent care.
Take care.
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Review from O M (Resident) published on 20 October 2023
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Reply from Alison Ruddock, Operations & Compliance Manager at Meyer House Care Centre
Many thanks for taking the time to give us feedback because it helps us focus our efforts on improving our service. Suggestions of how we could improve the Food/drink, Activities and Facilities would be greatly appreciated. I will ensure the staff are made aware of the positive feedback.
Kind regards.
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Review from Ben C (Son of Resident) published on 29 September 2023
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Reply from Alison Ruddock, Operations & Compliance Manager at Meyer House Care Centre
What an amazing feedback review; thank you so much for taking the time to submit your opinion. These reviews are so helpful for potential residents looking for a care home and for great feedback to the staff to tell them how much their efforts are appreciated.
Kind regards and many thanks.
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Review from Karen M (Daughter of Resident) published on 28 September 2023
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Reply from Alison Ruddock, Operations & Compliance Manager at Meyer House Care Centre
Dear Karen, what wonderful feedback, we will be sure to feed this back to the staff who make all the difference. Thank you for taking the time to give a review.
Kind regards,
Alison.
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Review from Shirley H (Daughter of Resident) published on 8 June 2023
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Reply from Silvia Barret, Operations & Compliance Manager at Meyer House Care Centre
Thank you so much for taking the time to share your experience. Your dad was a lovely person, and he will be missed by all of the staff. Gives me a lot of comfort knowing that you feel that he was cared for with empathy and love.
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Review from Tina L (Sister-in-law of Resident) published on 10 May 2023
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Reply from Silvia Barret, Operations & Compliance Manager at Meyer House Care Centre
Thank you so much for taking the time to review Meyer House. I am really glad that you feel welcomed at Meyer House during the visits. Your opinion means a lot to all the team.
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Review from Janice W (Daughter of Resident) published on 6 February 2023
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Reply from Silvia Barret, Operations & Compliance Manager at Meyer House Care Centre
Thank you so much for your kind words, it means a lot to us. I am happy that you feel content with the care received by your Mum at Meyer House. Meyer House is like a big family, and your Mum was part of it. She will be missed.
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Review from Colin C (Son of Resident) published on 17 January 2023
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Reply from Silvia Barret, Operations & Compliance Manager at Meyer House Care Centre
Thank you so much for taking the time to review our service at Meyer House. Your Mum is a lovely person, but I do understand that was very difficult for her to move into a new care environment at that time. She needed time to develop trust in the team, and I am really happy to hear that she feels content and heard by the staff.
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Review from P C (Daughter-in-law of Resident) published on 17 January 2023
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Reply from Silvia Barret, Operations & Compliance Manager at Meyer House Care Centre
Thank you so much for such a lovely review. I am really happy that your mother-in-law settled, and the staff supported her during this difficult transition. Your opinion means a lot to us.
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Review from Jason V (Son-in-law of Resident) published on 12 December 2022
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Reply from Silvia Barret, Operations & Compliance Manager at Meyer House Care Centre
Thank you so much for taking the time to write such a positive review. I am really glad to hear that the staff are supporting the residents and organising such amazing events. I will pass your review on to the care team, as I know how much it means to them.
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Review from Linda A (Daughter of Resident) published on 9 December 2022
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Reply from Silvia Barret, Operations & Compliance Manager at Meyer House Care Centre
Thank you so much for taking time to express your opinion in relation to our care home. I am really glad to hear that your mum is well looked after, and most of the time staff are supportive. Your opinion is very important to us, helping to improve and learn from mistakes.
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The Review Score of 9.6 (9.560) out of 10 for Meyer House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 15 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.560 for Meyer House Care Centre is calculated as follows: ( (116 Excellents x 5) + (45 Goods x 4) + (11 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 175 Ratings = 4.56
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Meyer House Care Centre is based on 13 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 13 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 9 Mar 2023
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Job Title: Registered Manager
Joined: 2019
"I started working at Meyer House in September 2019 when I was appointed as a Deputy Manager, and was proudly promoted to Home Manager in September 2021. Having started as a Student Nurse, I have been working in the Adult Care industry for over 11 years and I've developed and grown professionally throughout that time.
As a leading care provider, I have found Nellsar that takes the professional growth and development of every member of their staff very seriously. Since I joined Nellsar, I have had the opportunity to undertake many professional and learning developments required for my clinical development, including NVQ Level 5, ACAS Conducting Investigations, Skills For Care (Well Led Course), Practice Assessor’s Course, Pressure Ulcer training, Grey Matter training and Clinical Skills for Care.
Being a Nurse, I am able to know my residents well and cater to their needs, which brings me immense joy. When I am able to bring a ray of hope, or a smile to my residents and their families' faces, that’s the reward for me. Being a Nurse in India, we don’t get as many opportunities for learning and development, or as much support. Here, at Meyer House, I have been able to see and experience a variety of career opportunities and progression; I have been able to grow in my Career and explore different job roles.
When I first joined, most of our notes and documentation was paper based and slowly we have transitioned over to the digital care planning tool, Nourish. This means we have been able to cater to the different nursing needs of our residents in a more efficient way. We always strive to provide the best care and support for our residents and their families, inviting their input and including other Team members.
I have an excellent team at Meyer House whose prime focus is always our residents, who are the heart of our Home. My Senior Management team is very supportive and approachable. When I took over as Manager, I was overwhelmed by the care and support extended to me – everyone made me feel at ease and were always ready to guide me.
The best part about working with and leading a Care Home team is knowing that I am able to make a difference to a person's life and I am one of the reasons my residents are smiling. We at Meyer House are a big happy family, who always stand up for each other and offer the support we need."
Job Title: Registered Nurse
Joined: 2021
"My name is Jibila Babu and I've been working as a Registered Nurse at Meyer House since May 2021. I have received continuous training since I joined the Home, including Grey Matter training, Fire and Safety training, MUST, Wound Care and other basic clinical skills training.
Working at Meyer House is really a pleasure, with supportive colleagues and care staff. One of the most positive changes I've witnessed in recent times is the adoption of the digital care planning tool – Nourish. Moving everything online not only saves paper and time, it means our care services and notes for our residents are more integrated.
The whole team, including the manager, is very supportive and always approachable. They have provided a tension-free, comfortable working environment and I love being part of such a leading Care Home team. I feel positively motivated and look forward to my future career at Meyer House."
Job Title: Senior Team Leader
Joined: 2014
“What I most enjoy about my job is seeing the residents happy and content. I love making a difference to their lives and it's wonderful to see them enjoying entertainment and interacting with other residents. I go home at the end of the day knowing I have made a difference and had an impact on others. The best thing about working as part of a team here at Meyer House is that you have always got someone to ask for advice and support you in what you are unsure about.
I joined Meyer House in 2014 and my current role is Senior Team Leader. Previously, I have worked as Team Leader, Medication Handout, Hairdresser, and I have helped out in the Laundry and the Kitchen at times too. I have seen many positive changes throughout my time here including the use of Nourish – an online care planning technology – which has made a big difference to the way we work.
I feel proud of my professional achievements. I achieved my NVQ Level 2 and 3, and love learning new things every day while working. I am currently waiting to start my NVQ Level 5 and I am really looking forward to doing it and learning new things.
In addition to my NVQs, I have completed all the mandatory training plus Health and Safety, Fire Awareness and Fire Marshal, COVID-19, Safe Guarding, Mental Health, GDPR, Palliative Care and End Of Life, and Bereavement. I look forward to more training for myself and my team in the future, including Train the Trainer; knowledge is the key to empowering staff to progress in their development.
Our team is very supportive and always willing to listen and help when they can – willing to listen to any concerns we may have and help as much as they can. Our Manager has always had an open door policy and will always meet your needs and concerns as much as she can. Together, we are putting the care back into caring; we work as part of a family as well as a team."