Middlesex Manor Care Home

119 Harrow Road, Wembley HA9 6DQ
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9.7 77 Reviews
  • Middlesex Manor Care Home, Wembley
Middlesex Manor offers a range of care services within three carefully designed buildings. Care plans are tailored to the needs of the individual and include dementia care, nursing, respite and convalescence care. Care is also offered to those who require palliative care, Parkinson's care and young physically disabled care.

Accommodation features bright and comfortable living areas and bedrooms, designed with comfort and safety in mind. While most bedrooms have en-suite facilities and views of the gardens, all come with a 24 hour call system offering peace of mind. Residents are able to enjoy the large landscaped gardens as well as a greenhouse, herb garden, vegetable patch and tranquil sensory garden.

The chef works hard to reflect the residents’ tastes and preferences in their seasonal menus, making mealtimes an enjoyable part of the home’s day.

A dedicated activity coordinator ensures there are a range of fun and engaging activities available for all abilities such as regular film afternoons, book clubs and painting. Friends and family are encouraged to take part in regular events organised by the home.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa UK Middlesex Manor Care Home.

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Care Provided by Middlesex Manor Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 83 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Louis Capadosa (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (83)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site parking available.


Middlesex Manor Care Home Reviews (77)

Total of 77, showing 1-20
9.7

Middlesex Manor Care Home has a Review Score of 9.7 (9.661) out of 10, based on 15 reviews in the last 2 years. Over all time Middlesex Manor Care Home has 77 reviews.

Overall Experience

  • 61
  • 13
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Date Published

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Review from H G (Daughter of Resident) published on 20 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleasant reception on phone and in person.
Printed and online information available. Caring staff. Cheerful in their work.
Never ignoring requests. Involving the residents in activities. Personal timetables for individuals needs. Good sized rooms. Bright and homely living room. Dining hall / entertainment
space also bright and spacious. Super entertainment officer.

Reply from Lisa Henderson, Customer Care Advisor at Middlesex Manor Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your loved one in our care. It is always nice to hear words like "Caring" and "Cheerful" being used to describe our Staff at Middlesex Manor Care Home. We hope to continue providing your loved one with the best possible care.


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Review from Paula R (Wife of Resident) published on 7 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

He has been here 2 years. The care has been excellent. Everyone has been so kind. The diabetic care, the dementia care, all nursing most knowledgeable and professional. Huge thanks.

Reply from Fran Donno, Customer Service Adviser at Middlesex Manor Care Home

Thank you for your kind words. It is always brilliant to hear words like "Knowledgeable" and "Professional" being used to describe our staff and we are very happy to hear you can feel at ease with your loved one in our care. We hope to continue providing your loved one with the best possible care.


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Review from Y S (Wife of Resident) published on 25 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very pleased and grateful for the fact that my husband resides in this excellent nursing care home.
The entire atmosphere of the home is always positive and there are people's smiling faces most of the time.
The nurses and covers are very helpful. They are earnest in their duties and look after
the residents with kindness and often great patience.
Events and activities are well planned and designed so that residents have an enjoyable time/experience.
Thank you so much!

Reply from Maria Ricketts, Customer Care Adviser at Middlesex Manor Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your husband in our care. We hope to continue providing your loved one with the best possible care.


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Review from J E (Daughter of Resident) published on 18 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This was the second visit to this care home. It presents as a welcoming, friendly atmosphere. Staff are pleasant which gives an assurance that your loved one will be cared for in the same manner. Staff are very helpful and they appear to genuinely care.
I genuinely had a good feeling about this place
however, my only negative at this point is that I wished that they would have a 1/52 respite and not two, which appears to be standard policy.

Reply from Fran Donno, Customer Service Adviser at Middlesex Manor Care Home

Thank you for your kind review. It is lovely to hear that you find Middlesex Manor Care Home to have a "Welcoming" and "Friendly" atmosphere and that you can feel at ease knowing that your loved one is receiving high standards of care. We will certainly pass your comments on to the manager. We hope to continue providing your loved one with the best possible care.


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Review from Y T (Relative of Resident) published on 3 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are friendly, helpful and professional.
Nice to see garden from room windows. Good environment. Overall clean and tidy.

Reply from Maria Ricketts, Customer Care Adviser at Middlesex Manor Care Home

Thank you for your feedback. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for choosing Middlesex Manor for your stay.


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Review from A H (Daughter of Resident) published on 20 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad stayed at Middlesex Manor whilst we were unable to care for him for a couple of weeks. We were worried about how he would cope but the staff were really caring and patient and I think that was key. It was great for him to join in some of the activities. He even said himself it wasn't bad and
he quite enjoyed it, which was a great result! We'll definitely consider another stay there when we need care again. The whole family is very grateful to the staff at Middlesex Manor, and we thank them so much for their genuine care and hard work.

Reply from Fran Donno, Customer Service Adviser at Middlesex Manor Care Home

Thank you for your kind words. We are glad to help you and your family through such a difficult time and we are very happy to hear you felt at ease with your Dad in our care. It is so lovely to hear that your Dad enjoyed his time with us and that you will consider another stay with us in the future. Thank you for choosing Middlesex Manor for your Dad's stay.


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Review from Linda A (Daughter of Resident) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I just want to take the opportunity to thank the carers, nurses, domestic staff and management at Middlesex Manor Care Home for the care and help given to my mother over the last few months. My mother has made a massive improvement during this period of time. Everybody has demonstrated a professional,
compassionate, knowledgeable approach while ensuring her road to recovery. Thank you for a wonderful service.

Reply from Fran Donno, Customer Service Adviser at Middlesex Manor Care Home

Thank you for your kind words. It is so lovely to hear that your Mother has received such high levels of care at Middlesex Manor Care Home. It is always nice to hear words like compassionate and professional being used to describe our staff. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review from Roger C (Cousin of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin came to Middlesex Manor on the 8th of January and died on the 16th of January. My last telephone conversation showed that he was settling in well and getting to know the staff. His mood had lifted and he was happy in the home.

Reply from Grace Langfield, Customer Service Adviser at Middlesex Manor Care Home

Thank you for taking the time to leave your review. We are very happy to hear Middlesex Manor care home did everything possible to make the transition as easy as possible for your cousin. We are saddened to hear of your loss and hope you can look back on this experience knowing he was settled and happy in our care.


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Review from Vanessa C (Cousin of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin was only here for a short time, he and us were made very welcome. We were able to hand over many details, both written and verbally. They were so kind in the way that they cared for hime and were especially helpful to us when he passed away. Despite being with them a short time it felt like
family, even giving cuddles to us. This is a homely home which I would recommend to anyone. Praise and thanks.

Reply from Grace Langfield, Customer Service Adviser at Middlesex Manor Care Home

Thank you for your kind words. We are happy to hear you feel like a part of our Middlesex Manor family. We are saddened to hear about your loss and hope you can go away from this feeling like your cousin received the best possible care.


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Review from Lorraine H (Daughter of Resident) published on 28 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad was in Middlesex Manor Care Home for a short time before passing away we can't thank the staff enough for the wonderful care they gave him. It was always comforting for us to know how well he was being looked after. We were always made so welcome. The home is so clean. Lots of great activities
very friendly staff. A great team and lovely food.

Reply from David Mclean, Customer Service Adviser at Middlesex Manor Care Home

Thank you for taking the time to leave your review. We are sorry for your loss. We hope Middlesex Manor care home did everything possible to make the transition as easy as possible for him and it is always nice to hear from family members feeling like their loved one has been cared for and looked after. Hopefully, you will go away from this feeling like your Dad received the best possible care.


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Review from Nicola F (Daughter of Resident) published on 16 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father was a resident for sixteen months before he sadly passed away. His care was exemplary. Staff could not have been more supportive of us, as a family. They cared so much for Dad, even though he could be difficult at times, their patience and love shone through. The activities and functions
are incredible, even though Dad was unable to partake, we were always included. Communication was excellent. We will be forever grateful to all the staff for all they have done for Dad and can highly recommend Middlesex Manor Care Home for your loved ones.

Reply from Grace Langfield, Customer Service Adviser at Middlesex Manor Care Home

Thank you for your generous words. We are so pleased to hear Middlesex Manor staff were so compassionate towards your father and yourselves as his family and that they always went above and beyond to include you and making sure the best care possible was being provided to him. Hopefully, you will go away from this feeling like he received the best possible care whilst staying at our home.


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Review from N J (Daughter-in-law of Resident) published on 2 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been in the care home for a few years and we really appreciate all the hard work and dedication. The staff are very passionate about the care they provide the residents.
The team at Middlesex Manor are professional, caring, and above all very approachable.
Keep up the excellent
standard.

Reply from David Mclean, Customer Service Adviser at Middlesex Manor Care Home

Thank you for your lovely review. It is always nice to hear words like “professional, caring and above all very approachable” being used to describe our care. We hope to continue providing your loved one with the best possible care.


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Review from D S (Son of Resident) published on 24 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident for some time now and has always been treated with dignity and respect by all members of staff who have day to day interaction with him. The activities that the home provides are good. The staff are very good at keeping me up to date with regards to care plan adjustments
and I feel that my father is getting very good care at Middlesex Manor.

Reply from David Mclean, Customer Service Adviser at Middlesex Manor Care Home

Thank you for taking the time to leave your lovely review. We are very happy to hear you can feel at ease with your father in our care and it is always nice to hear words like “dignity” and “respect” being used to describe our care. Please let us know if there is anything we can do to make his stay as comfortable as possible and we look forward to seeing you again soon.


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Review from Abi R (Daughter of Resident) published on 21 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding care and kindness. Always encouraging my father to walk after his stroke. Can certainly praise everyone. Thank you.

Reply from Fran Donno, Customer Service Adviser at Middlesex Manor Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after and that your Father is benefitting from the care that we provide. Please let us know if there is anything we can do to make your Father's stay as comfortable as possible.


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Review from Rupert R (Son of Resident) published on 25 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From my first visit to assess the suitability for my mother I found the staff to be extremely helpful and polite, the place was very clean and had great facilities and having subsequently met the management team I have rated them accordingly

Reply from Rebecca Kellegher, Customer Service Adviser at Middlesex Manor Care Home

Thank you for your lovely review. We are pleased to hear you have found the staff to be extremely helpful and polite and that you are pleased with the management. If there is anything else we can do to make your loved ones stay as comfortable as possible, please do let us know.


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Review from Jo S (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in Middlesex Manor Care Home for just over a year and I honestly cannot praise the standard of care he has been receiving enough.
The staff are all absolutely amazing! I am kept informed of any issues immediately and they are always available to talk to me about dad.
They genuinely
do care about my dad and for that I am truly grateful!
Thank you to the entire team at Middlesex Manor.

Reply from David Mclean, Customer Service Adviser at Middlesex Manor Care Home

Thank you for taking the time to leave your lovely review. It is always nice to hear words like “absolutely amazing" being used to describe our care. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for choosing Middlesex Manor Care Home for your dad's stay.


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Review from C H (Daughter of Resident) published on 21 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as she arrived at Middlesex Manor Care Home my mother was comfortable and felt cared for.
Every member of staff was welcoming and friendly and treated her with dignity and respect. As family we were included in that welcome and were encouraged to come in as often as we wanted.
I felt that
the staff got to know my mother very quickly and were genuinely interested in her life and work.
The administrative side was explained well so we understood all costs.

Reply from Grace Langfield, Customer Service Adviser at Middlesex Manor Care Home

Thank you for your lovely review. We are very pleased to hear the staff at Middlesex Manor did everything they could to make the transition into care as smooth as possible for both yourselves and your Mum. We are glad the staff have provided such an attentive and well-rounded experience for you all as a family and hope it continues that way too.


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Review from Ian C (Son of Resident) published on 15 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good.

Reply from Grace Langfield, Customer Service Adviser at Middlesex Manor Care Home

Thank you for your feedback, please let us know if there is anything else we can do to make your loved one's stay as comfortable as possible.


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Review from Rico J (Son of Resident) published on 16 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum stayed for a two week respite period. The attention and care given were excellent. It gave me peace of mind that my mum was receiving the best care. The staff went above and beyond. They are very professional. My mum was really happy during her stay.

Reply from David Mclean, Customer Service Adviser at Middlesex Manor Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your Mum in our care. Hopefully, you will go away from this feeling like your loved one received the best possible care. Thank you for choosing Middlesex Manor Care Home for your stay.


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Review from M S (Wife of Resident) published on 4 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy that you have such a beautiful team who look after the patients with warm hearts. Very caring and we are pleased, I feel very grateful for the good work they do.

Reply from Rebecca Kellegher, Customer Service Adviser at Middlesex Manor Care Home

Thank you for taking the time to leave us your lovely review. We are so happy to hear how pleased you are with the care at Middlesex Manor, we will certainly pass on your kind words to the management team.


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Current Review Score: 9.7 (9.661)

Overview of Review Score

The Review Score of 9.7 (9.661) out of 10 for Middlesex Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.757 for Middlesex Manor Care Home is calculated as follows: ( (136 Excellents x 5) + (39 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 177 Ratings = 4.757

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.904 Points relating to the number of positive Reviews for Middlesex Manor Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 83 registered maximum number of service users is 16.6. 15 Positive Reviews ÷ 16.6 = 0.904

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 17 Feb 2025

Middlesex Manor is a purpose-built home, close to the heart of Wembley, warmly welcoming anyone over 45 in need of nursing or residential care, including those living with dementia.


Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Middlesex Manor Care Home

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Frequently Asked Questions about Middlesex Manor Care Home

What types of Care is Middlesex Manor Care Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Middlesex Manor Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Middlesex Manor Care Home have?

There are 83 Single Rooms.

What are the Facilities & Services at Middlesex Manor Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Middlesex Manor Care Home to the centre of Wembley?

0.9 mile(s) as the crow flies, distance by road may be significantly further.