Middlesex Manor Care Home

119 Harrow Road, Wembley HA9 6DQ
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9.7 77 Reviews
  • Middlesex Manor Care Home, Wembley
Middlesex Manor offers a range of care services within three carefully designed buildings. Care plans are tailored to the needs of the individual and include dementia care, nursing, respite and convalescence care. Care is also offered to those who require palliative care, Parkinson's care and young physically disabled care.

Accommodation features bright and comfortable living areas and bedrooms, designed with comfort and safety in mind. While most bedrooms have en-suite facilities and views of the gardens, all come with a 24 hour call system offering peace of mind. Residents are able to enjoy the large landscaped gardens as well as a greenhouse, herb garden, vegetable patch and tranquil sensory garden.

The chef works hard to reflect the residents’ tastes and preferences in their seasonal menus, making mealtimes an enjoyable part of the home’s day.

A dedicated activity coordinator ensures there are a range of fun and engaging activities available for all abilities such as regular film afternoons, book clubs and painting. Friends and family are encouraged to take part in regular events organised by the home.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa UK Middlesex Manor Care Home.

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Care Provided by Middlesex Manor Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 83 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Louis Capadosa (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (83)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site parking available.


Middlesex Manor Care Home Reviews (77)

Total of 77, showing 21-40
9.7

Middlesex Manor Care Home has a Review Score of 9.7 (9.661) out of 10, based on 15 reviews in the last 2 years. Over all time Middlesex Manor Care Home has 77 reviews.

Overall Experience

  • 61
  • 13
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  • 1

Date Published

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Review from Karolina P (Daughter of Resident) published on 26 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming, patient staff. Family-like atmosphere.
We are confident our dad felt at home here.

Reply from David Mclean, Customer Service Adviser at Middlesex Manor Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your Dad in our care. Please let us know if there is anything we can do to make his stay as comfortable as possible.


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Review from Ivor A (Son of Resident) published on 12 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care home are doing their best. They keep me in the loop with all the information and any accidents, they inform me. I am not sure my mum is getting enough activities and it would be good if the home had a list to share with family to see what sort of activities our loved ones are doing. Also, I would
appreciate not to involve my mum any religious activities (eg: Christmas, Hindu festivals etc) she has her own strong faith and this needs to be respected. This was addressed many times. Thanks for your support.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Middlesex Manor Care Home

Thank you for your feedback. We are happy to hear that you are well-informed of your mum's health and progress. I have noted your concerns around the activities and religious events and passed this on to the management team. We can make sure that you have a copy of the activities schedule sent via email each week so that you know what your mum is getting up to and you can also join the Middlesex Manor social media page for lots of updates. Thank you again for your comments.


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Review from Jessica G (Daughter of Resident) published on 7 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has complex needs, yet she has been the most settled that she has been for a long time in Middlesex Manor, this is due to the fact that she is very well looked after by the exceptionally kind and approachable staff who work there. Nothing is too much trouble and they have gone above and beyond
to accommodate her. I have found the communication to be very good and would highly recommend the home as a place of excellence.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Middlesex Manor Care Home

Thank you for your lovely review. We are so happy to hear you describe our staff and the care they provide in this way. Thank you again for your recommendation.


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Review from J B (Nephew of Resident) published on 13 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During my visits over the past several months to the home, I have found the home's environment and staff to be both welcoming and caring overall.
Mostly, though I understand that staff are working under difficult circumstances presently, I am, from my observations, very appreciative and grateful to
them for their attitude and care towards the residents.

Reply from David Mclean, Customer Service Adviser at Middlesex Manor Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your loved one in our care. Please let us know if there is anything we can do to make their stay as comfortable as possible.


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Review from Joy W (Respite Resident) published on 10 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum suffers from dementia and has stayed at Middlesex Manor Care Home on several occasions for respite care. On each occasion, she is welcomed with a lot of warmth, like seeing a long-lost friend. She is always happy to stay. She is always clean and tidy whilst there.
There are a lot of activities
for the residents and all are encouraged to take part.
The staff are very friendly and caring.
The rooms are spacious and clean.
I always feel confident leaving my mum at Middlesex Manor Care Home and would definitely recommend it to anyone wishing for their family member to reside there whether long-term or for respite.

Reply from Rebecca Kellegher, Customer Service Adviser at Middlesex Manor Care Home

Thank you for taking your time and leaving us your lovely review. It is so nice to hear such positive feedback and that your mum feels welcomed every time she returns for respite care at Middlesex Manor. We hope to continue providing your loved one with the best possible care.


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Review from Donna W (Daughter of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our precious mum has spent two weeks here. I cannot begin to thank you enough for the care she has received every single day. The dedication, commitment and empathy shown by the staff on the first floor have been excellent. You have allowed us to have our special times together, giving us the privacy
and freedom to sit out in the beautiful gardens and make some more happy memories. I leave here in the evening knowing my mum has had a good day, is in safe hands and is well cared for. We love our time with the activities coordinator, who has such great energy and enthusiasm and encourages residents and visitors to join along in daily physical exercises either standing or sitting. Thank you all so very, very much.

Reply from David Mclean, Customer Service Adviser at Middlesex Manor Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your mum in our care, especially feeling this way as you leave for the day. Thank you, we really appreciate your feedback.


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Review from P D (Friend of Resident) published on 23 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed, this is my first visit.
Helpful staff and very clean.
Would recommend to anybody.

Reply from Amanda Barnes, Customer Service Adviser at Middlesex Manor Care Home

We appreciate you taking the time to leave us your comments, It is lovely to hear that you have enjoyed your first visit with us. Thank you for your recommendation.


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Review from M T (Grandson of Resident) published on 23 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It was a lovely and sweet experience. The staff are kind and treat my grandma with love and care. Thank you.

Reply from Amanda Barnes, Customer Service Adviser at Middlesex Manor Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you have had a sweet experience and feel your grandma is looked after well. Thank you for trusting us to care for your grandma.


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Review from Tracy L (Daughter of Resident) published on 31 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So happy with Dad's care. Staff are exceptional, especially one in particular. The time they give to us as a family fully explaining and answering our questions.
Also, such a warm welcome walking through the door being met by staff.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Middlesex Manor Care Home

Thank you for your kind words. We are so happy to hear you describe our staff as exceptional. Thank you again for your review.


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Review from E O (Sister of Resident) published on 31 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Middlesex Manor is the only nursing home I have ever visited and so cannot do a comparative analysis.
This nursing home environment is very clean with a refreshing green area.
The front desk staff are most friendly, effective and efficient. The management team are courteous and cordial. The
entire nursing staff and caregivers are very polite to visitors and very jovial with housemates. The total quality management mantra is continuous improvement. This nursing home service is excellent but must strive for continuous improvement in it's services.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Middlesex Manor Care Home

Thank you for your feedback. We are glad that you find our staff to be friendly, effective and polite. Please let us know if there is anything further we can do to make your loved one as comfortable as possible in our care.


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Review from V P (Daughter of Resident) published on 20 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an excellent care home, extremely clean with very helpful staff and carers who so kindly attended to all my mum's needs.
I would highly recommend this place for your loved ones. I was constantly updated by the manager which put my mind at rest. Thank you.

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Review from T I (Granddaughter of Resident) published on 7 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My Nan had been moved here and has been a resident here for some time now. Since my Nan has been a resident here she has deteriorated drastically to the point she is not communicating at all. She’s lost so much weight and has been in and out of the hospital with numerous chest infections. She has also
contracted pneumonia. My Nan has been bedridden for some time now but hasn’t had the correct care. She now has dead skin due to the lack of care. She hasn’t been kept clean. My Nan has been completely neglected in a place where she is supposed to be looked after with the utmost care and respect. I’m very unhappy and wouldn’t recommend anyone to allow their family member to stay here. This is so sad.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Middlesex Manor Care Home

Thank you for your feedback, we are concerned to hear about your experience. Our quality team is looking into this and the investigation is ongoing. A letter acknowledging your complaint has been sent to you.


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Review from P S (Brother of Resident) published on 23 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff were friendly and helpful. I have not tried the food, drink or the activities but all seem adequate.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Middlesex Manor Care Home

Thank you for your review. We are happy to hear that you found our staff to be friendly and helpful. Thank you again for taking the time to leave us your comments.


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Review from Raksha P (Sister of Resident) published on 19 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing nursing home and staff. Very caring staff. My sister was really well looked after. She had wonderful last months with caring staff.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Middlesex Manor Care Home

Thank you for taking the time to leave us your review. We are glad to hear that you felt your sister was well looked after by everyone at Middlesex Manor. Hopefully, this is of comfort to you.


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Review from B G (Daughter-in-law of Resident) published on 13 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank the whole team on the ground floor for looking after my mother-in-law.
The staff catered for all her needs even though there was a communication and language barrier. The kitchen staff accommodated with dietary requirements. Special thanks go out to the activities coordinator
who tried to engage mother-in-law in their activities. Thank you to the team for accommodating the visiting. Whilst mother-in-law was here, she was well looked after.

Reply from Amanda Barnes, Customer Service Adviser at Middlesex Manor Care Home

We appreciate you taking the time to leave us your comments, It is lovely to hear that you felt your mother-in-law was looked after well and felt accommodated with the dietary requirements. Thank you for choosing Middlesex Manor for your mother-in-law's stay.


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Review from Keith W (Son of Resident) published on 13 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Mum needed respite care following a fall at home and a stay in hospital. We found the staff to be particularly helpful and kind to Mum and did a great job of keeping us informed of what was going on. Thank you for looking after her so well.

Reply from Amanda Barnes, Customer Service Adviser at Middlesex Manor Care Home

We appreciate you taking the time to leave us your comments, It is nice to hear that you felt Mum was looked after well in our care home and that you felt well informed about Mum and her care. Thank you for choosing Middlesex Manor for your mum's stay.


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Review from Andrea M (Daughter of Resident) published on 7 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a very bad experience in a previous home, we were concerned about whenever our mother would be moved to. Middlesex Manor have put our concerns to rest. From the day our mother entered Middlesex Manor she has been very well looked after. The manager and all staff where Mum is living (ground
fllor) are wonderful. We have no concerns regarding our mother's care. They put on a lovely 91st Birthday party with cake this week which we all enjoyed. Thank you Middlesex Manor.

Reply from Amanda Barnes, Customer Service Adviser at Middlesex Manor Care Home

We appreciate you taking the time to leave us your comments. It is nice to hear that your fears were put to rest when Mum moved to our care home and that you feel she is well looked after in our home. Please let us know if there is anything we can do to make your mother's stay as comfortable as possible.


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Review from Margie F (Wife of Resident) published on 8 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had a friendly and welcoming experience always. My husband seems to be happy at the home. The facilities are all suitable for him. I look forward to seeing him again next week because he is very well taken care of.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Middlesex Manor Care Home

Thank you for your review. We are glad to hear that you always feel welcomed and we look forward to seeing you for another visit again soon.


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Review from Susan V (Daughter of Resident) published on 8 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy my mother is here. I feel she is well looked after and happy.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Middlesex Manor Care Home

Thank you for your feedback, we are glad to hear that your mother is happy in our care at Middlesex Manor.


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Review from Eileen B (Wife of Resident) published on 8 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and friendly.

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Current Review Score: 9.7 (9.661)

Overview of Review Score

The Review Score of 9.7 (9.661) out of 10 for Middlesex Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.757 for Middlesex Manor Care Home is calculated as follows: ( (136 Excellents x 5) + (39 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 177 Ratings = 4.757

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.904 Points relating to the number of positive Reviews for Middlesex Manor Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 83 registered maximum number of service users is 16.6. 15 Positive Reviews ÷ 16.6 = 0.904

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 17 Feb 2025

Middlesex Manor is a purpose-built home, close to the heart of Wembley, warmly welcoming anyone over 45 in need of nursing or residential care, including those living with dementia.


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