Middlesex Manor Care Home

119 Harrow Road, Wembley HA9 6DQ
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9.7 77 Reviews
  • Middlesex Manor Care Home, Wembley
Middlesex Manor offers a range of care services within three carefully designed buildings. Care plans are tailored to the needs of the individual and include dementia care, nursing, respite and convalescence care. Care is also offered to those who require palliative care, Parkinson's care and young physically disabled care.

Accommodation features bright and comfortable living areas and bedrooms, designed with comfort and safety in mind. While most bedrooms have en-suite facilities and views of the gardens, all come with a 24 hour call system offering peace of mind. Residents are able to enjoy the large landscaped gardens as well as a greenhouse, herb garden, vegetable patch and tranquil sensory garden.

The chef works hard to reflect the residents’ tastes and preferences in their seasonal menus, making mealtimes an enjoyable part of the home’s day.

A dedicated activity coordinator ensures there are a range of fun and engaging activities available for all abilities such as regular film afternoons, book clubs and painting. Friends and family are encouraged to take part in regular events organised by the home.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa UK Middlesex Manor Care Home.

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Care Provided by Middlesex Manor Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 83 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Louis Capadosa (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (83)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site parking available.


Middlesex Manor Care Home Reviews (77)

Total of 77, showing 41-60
9.7

Middlesex Manor Care Home has a Review Score of 9.7 (9.661) out of 10, based on 15 reviews in the last 2 years. Over all time Middlesex Manor Care Home has 77 reviews.

Overall Experience

  • 61
  • 13
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  • 0
  • 1

Date Published

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15
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Review from Sean L (Son of Resident) published on 26 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent employees who care about the patients.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Middlesex Manor Care Home

We appreciate you taking the time to leave us your comments, thank you.


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Review from Meena P (Daughter-in-law of Resident) published on 8 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff, very caring.
Extremely clean hygiene in place.
My mother-in-law always praises this home.
Very professional.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Middlesex Manor Care Home

Thank you for your feedback. It is always lovely to know that our residents are happy in our care.


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Review from P C (Sister of Resident) published on 2 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother went into Middlesex Manor in August. We were very happy with his care. In lockdown, they would phone me to let me know what was happening and how he was doing. My brother had dementia, they took good care of his needs. In his last few weeks, they also were 100% helping us as a family. Very
happy staff. It's the staff that makes a good nursing home, they made Middlesex Manor a place you would like to visit.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Middlesex Manor Care Home

Thank you for your kind words. We are so sorry for your loss but glad that we were able to help support you all through such a difficult time. Thank you for your review.


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Review from Leonie L (Daughter of Resident) published on 14 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since coming to Middlesex Manor, mother has improved as her condition was considered critical and now she is off the critical list. Thanks to the care that has been provided, pressure sores which were quite bad have now healed on the main part of her body while they work strenuously to get the ones
on her heel and foot healed. Overall very good nursing care.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Middlesex Manor Care Home

Thank you for your feedback. We are so glad that your mother's health is improving in our care at Middlesex Manor. Please let us know if there is anything else we can do to make her stay as comfortable as possible.


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Review from Evelyn P (Resident) published on 20 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

So far I like to live in this place.
I feel very happy to live here.
All staff have treated me with dignity and respect since I came here.

Reply from Amanda Barnes, Customer Service Adviser at Middlesex Manor Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you are happy in our care. Please let us know if there is anything we can do to make your stay as comfortable as possible.


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Review from Russell M (Son of Resident) published on 13 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very attentive staff. Always polite, and Dad is well cared for.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Middlesex Manor Care Home

Thank you for taking the time to leave your review. We are glad to hear that you feel your dad is always well cared for and that the staff are attentive to his needs. Thank you for your recommendation.


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Review from Maureen P (Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I find everything as it should be.

Reply from Amanda Barnes, Customer Service Adviser at Middlesex Manor Care Home

Thank you for taking the time to leave your review.


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Review from Hanif M (Son of Resident) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Met with my mum today after almost a year due to Covid restrictions. The arrangement made by the care home was excellent.

Reply from Penelope Kudelnitzky, Customer Service Adviser at Middlesex Manor Care Home

Thank you for taking the time to leave your review and your kind words. It has been a difficult year without being able to see your mother and it is always nice to hear from family members feeling like their loved one is cared for and looked after. If there is anything else we can do, please do let us know.


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Review from R D (Niece of Resident) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very clean and the staff very caring.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Middlesex Manor Care Home

Thank you for your review. We hope to continue providing your loved one with the best possible care.


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Review from Denise G (Sister of Resident) published on 23 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a lovely care home, full of lovely, kind, caring and extremely helpful staff. They are always polite and do their utmost to ensure their patients are comfortable and happy. My sister is very happy at Middlesex Manor and would be extremely upset if she had to go elsewhere. I am so glad that she
is happy and comfortable.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Middlesex Manor Care Home

Thank you for sharing your lovely feedback with us, we really appreciate your kind words. We are so pleased that your sister is happy in our care. Please let us know if there is anything else we can do for you and your family.


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Review from Ann D (Daughter of Resident) published on 19 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff at Middlesex Manor are very caring and kind to residents and their family members. During these hard times with Covid 19, we as a family had full trust in the staff and management that they were and are caring for our mother, keeping her safe from the virus. They updated us whenever they needed
to and also answered our questions totally openly. Their video calls have been a lifeline during this past year to be able to see our mother. This week they introduced in-person visits which is wonderful to be able to see my mother again. Very pleased to see they are following all the government guidelines before, during and after visiting.

Reply from Penelope Kudelnitzky, Customer Service Adviser at Middlesex Manor Care Home

Thank you for your kind words regarding our care home, Middlesex Manor. It has been a very difficult year but we tried to keep all families in touch with their loved ones in any way we could, and we are so pleased that we can now offer face to face visits. If there is anything else we can do for your mother do let us know.


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Review from Paul F (Next of Kin) published on 8 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly, patient and helpful staff. The home is comfortable, and the staff are welcoming. My relative is content and his needs have been met. The staff go out of their way to make the stay more comfortable.

Reply from Melanie Cope, Customer Service Adviser at Middlesex Manor Care Home

Thank you so much for taking your time to leave us such a lovely review - we are so happy to hear our staff are going above and beyond to make stays more comfortable! If there is anything further we can assist you with, please do not hesitate to contact us!


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Review from Luz S (Resident) published on 18 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring, lovely staff.
Activities are good involving and coordinating events and parties up to date.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Middlesex Manor Care Home

Thank you for your lovely review, we really appreciate hearing your kind feedback.


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Review from D R (Son of Resident) published on 12 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy in the way that my mother is being cared for at Middlesex Manor Care Home. At this current time, it is very difficult for care homes to look after it's residents, but the staff get my greatest admiration for what they are doing in keeping the residents safe.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Middlesex Manor Care Home

We really appreciate receiving your feedback, thank you so much for your lovely comments. We are so pleased you can feel at ease with your Mother in our care. Thank you for trusting us.


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Review from Mary W (Friend of Resident) published on 22 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find this home very good. The staff are very friendly, the place is very clean and the food is good. The staff are very caring. My friend is very happy here.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Middlesex Manor Care Home

Thank you for your kind words. We really appreciate you taking the time to leave us such lovely comments.


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Review from Jawaid A (Son of Resident) published on 17 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has resided here for over a year and a half, and I have noticed a remarkable change in her appearance, manner, well-being and dignity. I can only attribute this to the excellent care that she has received at this home from home! I cannot thank the one and all for such a wonderful collection
of caring souls. Too often you hear negative comments, but not positive ones, which I am sure are many!

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Middlesex Manor Care Home

We are very happy to hear you can feel at ease with your Mother in our care.


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Review from Adrian C (Grandson of Resident) published on 17 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very well run, nice and friendly staff.
Easy to find and good parking.
Nice garden to visit my grandmother.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Middlesex Manor Care Home

We really appreciate you taking the time to leave us your comments.


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Review from R T (Resident) published on 4 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like the comfort. All the staff ground floor and will miss every bit of it if I leave.

Reply from Stephen Rondel, Customer Adviser at Middlesex Manor Care Home

Thank you for such kind words; we are glad you are enjoying your stay.


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Review from Deven S (Brother of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When all the qualities are excellent I presume care/support should also be excellent. However, my sister appears to be missing her meal due to either she is asleep during the day time and missing her meals or caregivers (not all) are unable to spend sufficient time to feed my sister, due to heavy workload.

Reply from Greta Narbutaityte, Customer Adviser at Middlesex Manor Care Home

Thank you for your feedback. Our resident’s health and well being is an absolute priority, so we will certainly pass your comments on to the manager.


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Review from L B (Daughter of Resident) published on 2 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Middlesex Manor Care Home is a lovely home. It is always kept clean, staff are friendly, professional and approachable. The staff look after my mother very well and the other residents look happy and well cared for. I am always kept informed about changes in my mother's health. Thank you to all the
staff in helping to make my Mum's stay a pleasant one.

Reply from Greta Narbutaityte, Customer Adviser at Middlesex Manor Care Home

Thank you for trusting us with your mothers care. We are very happy to hear you can feel at ease with her in our care.


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Current Review Score: 9.7 (9.661)

Overview of Review Score

The Review Score of 9.7 (9.661) out of 10 for Middlesex Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.757 for Middlesex Manor Care Home is calculated as follows: ( (136 Excellents x 5) + (39 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 177 Ratings = 4.757

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.904 Points relating to the number of positive Reviews for Middlesex Manor Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 83 registered maximum number of service users is 16.6. 15 Positive Reviews ÷ 16.6 = 0.904

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 17 Feb 2025

Middlesex Manor is a purpose-built home, close to the heart of Wembley, warmly welcoming anyone over 45 in need of nursing or residential care, including those living with dementia.


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