Middlesex Manor Care Home

119 Harrow Road, Wembley HA9 6DQ
Submit a Review
9.7 77 Reviews
  • Middlesex Manor Care Home, Wembley
Middlesex Manor offers a range of care services within three carefully designed buildings. Care plans are tailored to the needs of the individual and include dementia care, nursing, respite and convalescence care. Care is also offered to those who require palliative care, Parkinson's care and young physically disabled care.

Accommodation features bright and comfortable living areas and bedrooms, designed with comfort and safety in mind. While most bedrooms have en-suite facilities and views of the gardens, all come with a 24 hour call system offering peace of mind. Residents are able to enjoy the large landscaped gardens as well as a greenhouse, herb garden, vegetable patch and tranquil sensory garden.

The chef works hard to reflect the residents’ tastes and preferences in their seasonal menus, making mealtimes an enjoyable part of the home’s day.

A dedicated activity coordinator ensures there are a range of fun and engaging activities available for all abilities such as regular film afternoons, book clubs and painting. Friends and family are encouraged to take part in regular events organised by the home.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa UK Middlesex Manor Care Home.

Show Middlesex Manor Care Home on the Map

Care Provided by Middlesex Manor Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 83 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Louis Capadosa (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (83)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site parking available.


Middlesex Manor Care Home Reviews (77)

Total of 77, showing 61-77
9.7

Middlesex Manor Care Home has a Review Score of 9.7 (9.661) out of 10, based on 15 reviews in the last 2 years. Over all time Middlesex Manor Care Home has 77 reviews.

Overall Experience

  • 61
  • 13
  • 2
  • 0
  • 1

Date Published

77
3
7
15
62

Review from M K (Daughter-in-law of Resident) published on 4 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law is now probably nearing the end of her life and is totally dependent. I believe she has always been treated with great kindness at Middlesex Manor because she has always been relaxed, comfortable and affectionate with the staff, which would not be the case if she was fearful or anxious
with them due to any unkindness from them. Now she is less communicative but this touching relationship is still evident. I have also seen the staff take great care, encouraging her to eat. I believe he is receiving high-quality care both physically and emotionally. This has been a huge relief to the whole family.

Reply from Josephine Gaupholm, Customer Adviser at Middlesex Manor Care Home

Thank you for your review of Middlesex Manor Care Home. We are pleased to hear that your mother-in-law is relaxed and comfortable at the home due to the kindness she has been shown by the staff. We will share your comments with the home manager. The Bupa Customer Care Team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D R (Son of Resident) published on 19 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in this care home for just over two years.
The overall standard of the care she receives is excellent.

Reply from Josephine Gaupholm, Customer Adviser at Middlesex Manor Care Home

Thank you for your review of Middlesex Manor Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the excellent standard of care. We will share your comments with the home's manager. The Bupa Customer Care Team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Amjad K (Son of Resident) published on 18 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am most pleased to say that the unit manager and nurse are well competent, skilled and knowledgeable in caring for my mum's wellbeing. I have noted they specifically come to my mum's aid when needed.

Reply from Josephine Gaupholm, Customer Adviser at Middlesex Manor Care Home

Thank you for your review of Middlesex Manor Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the unit manager and nurse. We will share your comments with the home's manager. The Bupa Customer care team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael B (Son of Resident) published on 18 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care for my mother and auntie for 6 weeks respite care. Very pleased with everything: staff, care, cleanliness, rooms, management etc. Thank you.

Reply from Josephine Gaupholm, Customer Adviser at Middlesex Manor Care Home

Thank you for your review of Middlesex Manor Care Home. We are pleased to hear that you have had a positive experience at the home and appreciate your comments regarding the care your mum and auntie have received while staying there. We will share your comments with the home's manager. The Bupa Customer Care Team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P T (Niece of Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the 4 weeks my uncle resided at Middlesex Manor, he was treated with kindness and respect. I found the staff friendly, efficient and very helpful. Nothing was too much trouble for them both in person or on the telephone.

Reply from Natalie Krisman, Customer Service Adviser at Middlesex Manor Care Home

Thank you for your review. I am pleased to hear that your uncle was well looked after and that you were supported by our staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Trudi M (Daughter of Resident) published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly place to be in, very welcoming.
Staff are so friendly. My mother loves it here. I recommend it to a lot of people who need care and looking after.

Reply from Jayne Duck, Customer Services Administrator at Middlesex Manor Care Home

Thank you for your review and kind words. I'm so glad to hear that your mother is happy in our care and hope that she is enjoying the different activities on offer.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Inderjit G (Wife of Resident) published on 5 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

He enjoyed staying there. He enjoyed the service, facilities, food and staff. I will recommend to my friends and family too and will see him go there again in the future.

Reply from Jayne Duck, Customer Services Administrator at Middlesex Manor Care Home

Thank you for your review. I'm so glad that your husband enjoyed his stay with us and hope that he comes for some respite again soon.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Indeijt G (Mother of Resident) published on 3 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

He enjoyed staying there and enjoyed the service, facilities, food and staff. I will recommend to my friends and family too and look forward to seeing my son go there again in the future.

Reply from Jayne Duck, Customer Services Administrator at Middlesex Manor Care Home

Thank you for your review. I'm so glad that your son enjoyed his stay with us and hope that he comes and stays with us again for some respite care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P T (Friend of Resident) published on 27 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend went into the care home as a relatively young man (61), suffering from terminal cancer. It wasn't easy and he got confused and I believe, occasionally frustrated, possibly a bit angry.The staff caring for him were an excellent support for him and also me as they realised it was difficult for
me to go very often.


They did everything they could to accommodate his wishes and requirements even though it wasn't possible to fulfil them all (eg getting his own lounge TV from his home to the care home). Unfortunately, he passed away before it could be arranged. A big thank you to all the staff.


Reply from Jayne Duck, Customer Services Administator at Middlesex Manor Care Home

So sorry to hear of your loss. Please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alan K (Son of Resident) published on 20 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have attended Middlesex Manor care home on entertainment days and I must say how well the people are looked after with music and entertainment and what fantastic spreads with a variety of foods which are prepared for the care home patrons. You tend to hear in the media of only bad things in care homes
and I must say Middlesex Manor is a fantastic care home with so many caring staff. I am so happy my mum is well looked after by all at this home which is a credit to the care industry.

Reply from Emily Wilson, Customer Service Administrator at Middlesex Manor Care Home

Thank you for your lovely review, we really appreciate your feedback. It's so lovely that you're able to recognise the hard work and efforts that the home put into their resident's time at the home. I am so pleased that you are happy with the care and support your mum is receiving. The Bupa Customer Care Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Marie C (Daughter of Resident) published on 20 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident here for many, many years. It was his home where he was cared for with love, dignity, support and the very best of clinical care. In all the years he was here, he was very happy and content.
I am very grateful for all that the staff have done my dad, as I live in Ireland,
it gave me great solace and peace to know his care and well-being was so brilliant.

Reply from Emily Wilson, Customer Service Administrator at Middlesex Manor Care Home

Thank you for your lovely feedback, we really appreciate it. I am so pleased that you are happy with the care and support your Father received at this home. The Bupa Customer Care Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dinorah O (Daughter of Resident) published on 22 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful home, clean.
Excellent staff and carer.
Very hard working nurses.

Reply from Jayne Duck, Customer services administator at Middlesex Manor Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C S (Son of Resident) published on 25 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the care my mother receives at the Middlesex Manor Care Home. The staff are very good to my mother and always take the time to ensure she eats. My mother suffers from Dementia and seems to have forgotten the ability to eat. So she needed that one to one attention to get her to eat
which is quite challenging and the staff do a fantastic job in getting her to eat.
Mum has now settled in and is always quite cheerful when I visit.

Reply from Simone Berkeley, Customer Service Advisor at Middlesex Manor Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


The Bupa Customer Care Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Brian K (Son of Resident) published on 25 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very very happy at Middlesex Manor Care Home. All the staff are brilliant.

Reply from Simone Berkeley, Customer Service Advisor at Middlesex Manor Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


The Bupa Customer Care Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Linda E (Daughter of Resident) published on 19 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family were very upset my mother had to go into care. However, her needs were too great for her to be cared for at home.
Middlesex Manor provides a very stable and caring environment for my mother. Care is taken with how she looked (she loves hats) and the staff are always very kind and considerate
to our family when we visit.
We are always informed of any health issues and really feel that my mother is in a safe and secure environment.
All the staff treat my mother with respect.

Reply from Emily Wilson, Customer Service Administrator at Middlesex Manor Care Home

Thank you for your lovely review, we appreciate your feedback. I am so pleased to hear about your positive experiences with our home and that you are happy with the care they are providing for your mother. I will share your kind comments with the home’s manager. The Bupa Customer Care Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B M (Brother-in-law of Resident) published on 5 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A well-organised care home that pays very careful attention to detail.
My sister in law is very happy to be with you, following a major stroke in 2016.
The staff are courteous and very helpful.

Reply from Emily Wilson, Customer Service Administrator at Middlesex Manor Care Home

Thank you for sharing your kind comments with us, we really appreciate it. We will pass on your feedback to the home's manager. The Bupa Customer Care Team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anna M (Niece of Resident) published on 17 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

What really made me chose this home for my aunt is the people that work here, I had been looking at local homes to move my aunt to as she lived far away from me. When I came to view the home every single person I came across smiled and they spoke to me, by people making an effort to stop and speak to
me, it gave me a good impression that my aunt was going to be well looked after. It was a nice atmosphere, I got the sense that they were friendly. When I shared this with another relative they right away agreed with me and said that it was the right place. My aunt has been here two years now and she is happy. She likes taking pride in her appearance and has always done so and they have supported her here to continue with that, this makes her happy.

Reply from Emily Wilson, Customer Service Administrator at Middlesex Manor Care Home

Thank you so much for your lovely review! We are so happy to hear that your Aunt is enjoying her visit, and that you are your relatives were so pleased with our staff. We really appreciate your review. We will feedback your comments to the home manager. The Bupa Customer Care Team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.661)

Overview of Review Score

The Review Score of 9.7 (9.661) out of 10 for Middlesex Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.757 for Middlesex Manor Care Home is calculated as follows: ( (136 Excellents x 5) + (39 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 177 Ratings = 4.757

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.904 Points relating to the number of positive Reviews for Middlesex Manor Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 83 registered maximum number of service users is 16.6. 15 Positive Reviews ÷ 16.6 = 0.904

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 17 Feb 2025

Middlesex Manor is a purpose-built home, close to the heart of Wembley, warmly welcoming anyone over 45 in need of nursing or residential care, including those living with dementia.


Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet