Milverton Nursing Home

99 Ditton Road, Surbiton KT6 6RJ
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9.5 12 Reviews
  • Milverton Nursing Home, Surbiton
Milverton Nursing Home in Surbiton, Surrey provides care for older people with physical and psychological needs in an atmosphere of comfort and optimism.

The experienced and caring team of nurses and qualified carers provide person-centred care as prescribed by each resident's specialist and family doctor.

The warm and welcoming home has plenty of communal areas for residents to enjoy relaxing and socialising in, and the resident chef creates a daily menu of tasty and nutritious food.

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Care Provided by Milverton Nursing Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 30 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Surbiton Care Homes Ltd
  • Person in charge
  • Cindy Fok (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (30)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2021

Funding & Fees Guide for Milverton Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,400 – £1,500
    • Self-Funded Residential Dementia Care £1,400 – £1,500
    • Self-Funded Nursing Care £1,400 – £1,500
    • Self-Funded Nursing Dementia Care £1,400 – £1,500
  • (these prices are only a guideline, please contact Milverton Nursing Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Free parking on site


Milverton Nursing Home Reviews (12)

9.5

Milverton Nursing Home has a Review Score of 9.5 (9.505) out of 10, based on 10 reviews in the last 2 years. Over all time Milverton Nursing Home has 12 reviews.

Overall Experience

  • 8
  • 3
  • 1
  • 0
  • 0

Date Published

12
1
8
10
2

Review from P D (Husband of Resident) published on 26 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident for nearly two years to date. In all that time, I have been impressed by the constant care shown to her and to the friendly attitude shown to myself. I certainly made the right choice when I selected Milverton. The bonus is that it is only two miles from home! Tea or coffee
as soon as you enter.

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Review from Teresa E (Friend of Resident) published on 29 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting a friend in this care home for a few years now. I am amazed at how bright and clean it is. The staff are very kind to the residents and the visitors. It has a very happy feel due to the caring staff. I visit quite a few homes as I have friends in them but Milverton is the best.

Reply from Cindy Fok, Manager at Milverton Nursing Home

Thank you Teresa for a lovely review of our home, as always we enjoy it when family and friends visit.


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Review from Judith S (Wife of Resident) published on 23 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Milverton continues to tick all the boxes. The never-ending warm welcome as a visitor and cheerful contact with all residents. My husband is now becoming very withdrawn and needs 24 care which is given immediately.

Reply from Cindy Fok, Manager at Milverton Nursing Home

Thank you for such a lovely review. We are happy to have him back here at Milverton and it is always great catching up with you during your visits.


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Review from A M (Son of Resident) published on 19 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The nursing and caring staff are all courteous and welcoming. Food portions and quality are satisfactory but indistinguishable from one meal to another I am told. Fruit is hard to come by. Regular exercise should be encouraged but staff say they do not always have time. I have observed idle staff on
their phones on some of my visits. Exercise should include outdoor exposure on dry and mild days but residents can be forced to remain indoors despite residents requesting fresh air. Some residents are unable to watch TV due to their seating arrangements.

Reply from Cindy Fok, Manager at Milverton Nursing Home

Dear A M, thank you for your response which we have taken on board. The chefs prepare a fresh homely cooked meal on a daily basis with a great variety of seasonal vegetables and meat options. There is always two choices at meal times and a variety of options for dinner which always includes fruit. We are a home that works in a manner of efficiency and accuracy by having digital care plans whereby information is logged in a secure manner and on a robust digital system where staff are to log on secure mobile phones. We have recently implemented a projector screen so that residents are able to watch from their current seating plan and we are happy to review the seating plan if required by consent of the resident. Exercise is a great way to keep up with mobility which we do encourage, especially as we have a lovely conservatory and garden. Residents enjoy coming out and feeding the fish.


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Review from Linda T (Power of Attorney of Resident) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Milverton are very professional and welcoming. They provide excellent care to my friend and are proactive in attending to her needs.

Reply from Cindy Fok, Manager at Milverton Nursing Home

Dear Linda, thank you for your lovely review, much appreciate it.


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Review from M W (Wife of Resident) published on 11 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We (my daughter and I) are very happy with my husband's care in Milverton Nursing Home.

Reply from Cindy Fok, Manager at Milverton Nursing Home

Thank you for your lovely review. Not only are we happy to have him with us who is always so polite and warming but it is so lovely to have gotten to know you both.


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Review from Norma H (Sister of Resident) published on 3 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On each visit, I have found the staff to be most welcome and cheerful! The surroundings are extremely pleasant and well-maintained.

Reply from Cindy Fok, Manager at Milverton Nursing Home

Thank you for your lovely review. It is always lovely to see you when you visit and to have a catch-up.


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Review from C E (Daughter of Resident) published on 3 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Milverton for almost three years. She has always been looked after with the greatest respect and dignity. The staff turnover is incredibly low, which is a testament to a happy working environment. We are delighted we found this nursing home.

Reply from Cindy Fok, Manager at Milverton Nursing Home

Thank you for a lovely review. Thank you and your family for all the support over the years. We are so happy to have Mum at our nursing home, and her smile brightens up our day.


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Review from David W (Son of Resident) published on 4 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for the excellent care you give to my father. We had not chosen the home, he was sent from the hospital and we are so grateful he was sent to Milverton. All the nurses, carers and all staff do an amazing job. Thank you.

Reply from Loredana Dulcea, Manager at Milverton Nursing Home

It has been an honour to get to know your dad. He brightens up our day with his wonderful stories and sense of humour. It is also so lovely to see you and the family visiting most days. Thank you from the Milverton Team.


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Review from Gwyneth H (Daughter of Resident) published on 25 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father died last week after spending 16 months in Milverton. We had not chosen the home; he was sent there from hospital on a Discharge to Assess basis and we agreed that he should stay on. However, we look back on his time in Milverton as a real provision for his needs at this stage of his life.
He was 94.
During the time that he was there, we were impressed with every aspect of the home. The carers were consistently kind and thoughtful in their interactions with the residents. The nursing staff were compassionate and always on the ball. The food needs of my father, who had an impaired swallow were well provided for. The facilities are good. The garden is lovely. The events officer did a superb job, not only in providing general activities for the whole home but also individually, eg finding books that were suitable for my father.
We noticed that the Milverton slogan is ‘Care with Dignity’. This is a home which practices what it preaches. We would wholeheartedly recommend it.

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Review from W S (Wife of Resident) published on 20 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff do a good job under difficult conditions owing to the nature of the work. Some are excellent, others are good. It would be helpful if staff could take time to say a few chats to the residents on top of the times when they communicate for a specific purpose.

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Review from Una W (Wife of Resident) published on 11 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly staff, know they're cared for.
Good cover of nursing care.
Good food provided.
Daily outings invaluable.
Fantastic entertainment arranged.
Could do with better showering facilities.

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Current Review Score: 9.5 (9.505)

Overview of Review Score

The Review Score of 9.5 (9.505) out of 10 for Milverton Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.605 for Milverton Nursing Home is calculated as follows: ( (77 Excellents x 5) + (29 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 114 Ratings = 4.605

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Milverton Nursing Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Jan 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Milverton Nursing Home

What types of Care is Milverton Nursing Home registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Milverton Nursing Home provide?

Palliative Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Milverton Nursing Home have?

There are 30 Single Rooms.

What are the Facilities & Services at Milverton Nursing Home?

Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Milverton Nursing Home to the centre of Surbiton?

0.8 mile(s) as the crow flies, distance by road may be significantly further.