Mornington Hall Care Home

76 Whitta Road, Manor Park, London E12 5DA
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9.3 89 Reviews
  • Mornington Hall Care Home, London
Mornington Hall Care Home provide residential, nursing, dementia and respite care for up to 120 adults over the age of 65.

The home offers a home-from-home environment, with a team of care professionals dedicated to making each resident feel comfortable and safe. The team strive to maintain residents' independence as much as possible and help them to make the most of each day, making sure they have choice over their care and how they want to live.

The team work in collaboration with health professionals and the community to deliver care that meets each resident's unique needs and reflects their preferred lifestyle.

Inside the home, you'll find rooms that are well presented and homely, each offering ensuite facilities. There is also a spacious dining area and cosy living areas for residents to relax and enjoy some down time, as well as a cinema room.

The home is conveniently located with good access to public transport links, making it easy for loved ones to visit and for residents who are able to get out and about to enjoy the local area.

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Care Provided by Mornington Hall Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 120 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Care Offered
  • Alzheimer's

Good to Know

  • Person in charge
  • Narcisa Ciubotaru (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (120)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2006

Facilities

Mornington Hall Care Home Reviews (89)

Total of 89, showing 1-20
9.3

Mornington Hall Care Home has a Review Score of 9.3 (9.334) out of 10, based on 13 reviews in the last 2 years. Over all time Mornington Hall Care Home has 89 reviews.

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Review from Julia S (Next of Kin) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I will be honest when my mum went into Mornington Hall I was very worried but I just want to say thank you to all the staff that have made my mum so welcome. I'm so happy my mum really likes it. When I go visit the staff are so welcoming, the activities they do are outstanding, Mum really enjoys it.
I feel so happy now my mum is safe and happy. The food is outstanding, they cater for everyone. Thank you so much for making my mum feel so happy. The care and support are outstanding.

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Review from Anne M (Sister of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my sister attended the activities they were great but as her condition got worse she no longer attends which is a shame.

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Review from L S (Wife of Resident) published on 5 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the good care my husband is receiving. They are very kind, always happy to help with anything. The staff are happy to help. Overall I can't complain.

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Review from M K (Nephew of Resident) published on 31 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Uncle passed away recently. The day and night staff dealt with this situation in the appropriate manner. I am extremely impressed and grateful with how it was dealt with. They gave my Uncle amazing care and he told us all about it. We were always treated with kindness and respect when visiting. I
would highly recommend this care home to everyone.

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Review from Sean T (Son of Resident) published on 11 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care for my mother is being cared and respected by your staff.

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Review from Robert G (Resident) published on 11 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are helpful and friendly. Care home is clean and well-maintained. Food is good and always with choice of menu. Activities are provided for residents and access to grounds and gardens are available. Safety is helped by the provision of grab rails in bath and toilet areas.

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Review from Kevin C (Husband of Resident) published on 11 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, she has more recently settled in pretty well and as far as I can tell, seems genuinely contented. Even though she must find everything rather bewildering. Her double incontinence is still an issue and I know her washing and showering as well as toileting can still be somewhat challenging for
staff. She requires regular prompting to even carry out basic tasks, brushing teeth, hygiene, dressing etc. Her medication appears to have had an effect of calming her mood disturbance, but she is now barely able to communicate. The home is very good at organising activities and this has had a positive impact on preventing her social isolation.

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Review from T A (Friend of Resident) published on 8 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Activities, a good range of activities, it's obvious a lot of thought and effort have been put into them. The Caribbean themed day was very enjoyable. All the staff worked hard to ensure everyone had a good time. Well done! also, the BBQ in July was great. This care home is also a pleasant one where
the residents are well looked after in so many ways. It's far better than the one my loved one previously attended.

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Review from G R (Wife of Resident) published on 26 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has Parkinson's and dementia and is very difficult to nurse. He has postural hypertension and falls very easily. He has one-to-one nursing. I have nothing but praise for the care he is given. The staff work very hard to supply my husband with all his needs. The activities coordinator is superb,
involving my husband in as many activities as possible. I have nothing but praise for the care my husband receives. I am very grateful to all the staff.

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Review from Sue R (Sister of Resident) published on 5 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We were at the Hall to support our brother on the 13th of February at the Valentine's Tea Party.
We are extremely pleased with the entertainment and the care given to the residents during the party. The residents were encouraged to take part. Our brother loves dancing, and he was encouraged to dance,
in fact, the organiser danced with him which helped him immensely. He managed to dance on his own albeit holding onto his Zimmer frame.
The staff looked after the residents and made sure they were not neglected.
The food was delicious. The residents and the visitors enjoyed the food and the beverage.
The entertainer was great. His selection of songs suited everyone. He kept the momentum going well.
Overall a great successful event. I take my hat off to the organisers of this party. A job well done.

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Review from C P (Daughter of Resident) published on 5 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The activities staff member is a great asset to Mornington Hall. She is constantly keeping the residents occupied with activities whether it be colouring, bingo, baking, fishing games or catching a ball. She constantly interacts with the residents.
The Valentine’s Day party she organised was a great
success. She put so much effort and hard work into it. From arranging the entertainment to the catering. We all had a great time.
She is an amazing human who gives up so much of her own time for the good of the residents. The residents and relatives love her.

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Review from Nadia A (Daughter of Resident) published on 19 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall really pleased with the care my father receives at Mornington Hall. He's settled in as comfortable as he can be, and I really feel that the staff try their very best to tend to his needs.
We always feel welcome when we come and visit as a family, and I can see from the interactions the staff
have with my father that they really do know him, treat him with kindness and try to get to the root cause of anything that may be causing him concern.
Also, appreciative of all the events and activities that are put on for all the residents and their families to enjoy. The activities are varied, well organised, thought out and are great fun for all the family! The management clearly cares about their residents, and all the staff follow suit.

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Review from Linda L (Daughter of Resident) published on 1 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been a resident for several years. Definitely seen an improvement with the new manager and her staff. Mum is well cared for with dignity and respect. If Mum is unwell they get help from the GP.I am kept updated. There has been more activities and my mother is included where possible. The
activities team arranged a pub lunch in a local beer garden and my mother was able to attend. They also arranged a resident and family BBQ in the grounds with live entertainment. The cleanliness is very good with thanks to the domestic staff. The laundry is always done. Also the the maintenance staff are always busy keeping things as they should be. All staff are kind and supportive including the admin staff. The nurses and carers are extremely supportive to family members and meet Mum's needs. The cook and her team are always friendly and are happy to provide an alternative if it is not to the residents liking. Overall I am extremely happy with the care Mum receives.

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Review from Denise N (Daughter of Resident) published on 3 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is as happy as she can be at Mornington Hall Care Home. She has all her needs met and she particularly likes one member of staff who has a good understanding of her personality. All the staff I have encountered seem to be kind, polite and good at their jobs. I have a lot of confidence in the
care home.

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Review from Harpal S (Resident) published on 1 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a resident at Mornington Hall care home, my experience so far has been very well and very happy with the service I receive. I am treated with respect and dignity, and my feedback/needs are always accommodated to. I am always kept busy and occupied with mental and physical activities by the activity
team, always trying to keep on top of my mental and physical health.

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Review from Jacqui F (Niece of Resident) published on 11 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wanted to say that the care and attention my Auntie receives from everyone connected to the home is excellent, the staff are all extremely nice. The day-to-day activities are always varied and engaging. I have also attended a few special days, including a summer barbecue in the garden, and various
musical parties inside the home, all really enjoyable for the staff, residents and families alike. I would like to make a special mention to the lady who is responsible for the day-to-day activities, and organisation, she always puts her heart and soul into everything, with great attention to every detail.

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Review from J S (Daughter of Resident) published on 29 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lukka Care Homes has been building and providing an excellent service since they took over. My dad is well cared for and has even started taking part in activities and has been more sociable since they brought in the activities coordinator. The monthly newsletter is also fantastic as we are kept up
to date on everything going on. The staff are extremely helpful and hard working. I have been so impressed with all the changes they've made since taking over and can take a step back knowing my dad is being well cared for.

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Review from P K (Friend of Resident) published on 27 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited the home on the second of December to visit a friend. The atmosphere was lovely. There were carol singers in the evening and the place was very friendly and clean. A lovely home with smiley, happy staff.

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Review from Deanna C (Daughter of Resident) published on 27 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the nurses and staff at Mornington Hall Care Home are fantastic, caring for all their residents for all their needs.
My dad has been here for over a year and he is looked after 24 hours a day with all his needs met.

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Review from Chamin D (Friend of Resident) published on 27 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff here could not be more amazing. They are some of the kindest, most dedicated and wonderful people I have ever encountered. The residents are treated with so much care and respect. I must say the new activity coordinator lady is brilliant. There are so many activities on offer for them, and
great facilities. It is always immaculate and the environment is clean, homely and welcoming. The gardens are so beautiful, the food is great, cannot fault anything. It seems like nothing is too much trouble for these people and they are so accommodating. All staff here deserve massive thanks and respect for what they are doing, they really do go above and beyond. Cannot praise highly enough.

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Current Review Score: 9.3 (9.334)

Overview of Review Score

The Review Score of 9.3 (9.334) out of 10 for Mornington Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.792 for Mornington Hall Care Home is calculated as follows: ( (122 Excellents x 5) + (32 Goods x 4) ) ÷ 154 Ratings = 4.792

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.542 Points relating to the number of positive Reviews for Mornington Hall Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24. 13 Positive Reviews ÷ 24 = 0.542

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Aug 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

Pervine

Pervine King

Job Title: Home Manager

Introducing Pervine King
Home Manager at Mornington Hall, London


What does ‘kindness’ mean to you?


“To me, kind care is treating each individual with respect and dignity at all times.”


As a Registered Nurse with over 30 years’ experience, Pervine has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Pervine closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Mornington Hall.


When asked what she enjoys most about her role, Pervine remarked:


“It means the world to me to know I’m making a difference in the lives of our Residents. It’s always wonderful to see them with smiles on their faces.”


Outside of work, Pervine enjoys spending quality time with her family and friends. She also remarks herself as an avid shopper, as she enjoys shopping at her local high street stores.


If you would like to find out more information about Mornington Hall, Pervine has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.


Frequently Asked Questions about Mornington Hall Care Home

What types of Care is Mornington Hall Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Mornington Hall Care Home have?

There are 120 Single Rooms.

How far is Mornington Hall Care Home to the centre of London?

9.1 mile(s) as the crow flies, distance by road may be significantly further.