Mornington Hall Care Home

76 Whitta Road, Manor Park, London E12 5DA
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9.3 89 Reviews
  • Mornington Hall Care Home, London
Mornington Hall Care Home provide residential, nursing, dementia and respite care for up to 120 adults over the age of 65.

The home offers a home-from-home environment, with a team of care professionals dedicated to making each resident feel comfortable and safe. The team strive to maintain residents' independence as much as possible and help them to make the most of each day, making sure they have choice over their care and how they want to live.

The team work in collaboration with health professionals and the community to deliver care that meets each resident's unique needs and reflects their preferred lifestyle.

Inside the home, you'll find rooms that are well presented and homely, each offering ensuite facilities. There is also a spacious dining area and cosy living areas for residents to relax and enjoy some down time, as well as a cinema room.

The home is conveniently located with good access to public transport links, making it easy for loved ones to visit and for residents who are able to get out and about to enjoy the local area.

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Care Provided by Mornington Hall Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 120 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Care Offered
  • Alzheimer's

Good to Know

  • Person in charge
  • Narcisa Ciubotaru (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (120)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2006

Facilities

Mornington Hall Care Home Reviews (89)

Total of 89, showing 21-40
9.3

Mornington Hall Care Home has a Review Score of 9.3 (9.334) out of 10, based on 13 reviews in the last 2 years. Over all time Mornington Hall Care Home has 89 reviews.

Overall Experience

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Review from L J (Niece of Resident) published on 23 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care is second to none. The staff are all very welcoming and caring. On arrival the manager took all the time to explain any questions we had and to make us feel comfortable. The activities are varied and you see many residents enjoying themselves. My aunt has settled in very well and she seems
very happy. Thank you to everyone.

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Review from S E (Son of Resident) published on 20 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Mornington Hall for just over a year. The care and respect for him, from what I have observed, is outstanding. All the staff are superb, welcoming, kind and caring. Always thinking of the resident first and foremost. My father is cared for in every sense and, whilst
he is unable to express how he feels, I am confident that all his needs are met in a professional caring way. All the team show pride in how they care for the residents and it shows. Thank you to everyone.

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Review from B E (Daughter of Resident) published on 29 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment you step into the care home, the staff are friendly, supportive and attentive to your loved one's needs.
Your loved ones are treated with dignity and respect, it's like having a second family.
Fully recommend this care home with lovely facilities.

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Review from Shaun A (Husband of Resident) published on 14 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Credit where Credit is due
The staff are very caring and provide friendly professional service to my wife, who is a resident. She has been looked after in a caring and professional way.
The service from Mornington Hall and the staff are there to lend a hand in a caring way.
Friendly environment.

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Review from Wendy P (Daughter-in-law of Resident) published on 12 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was in Mornington Hall nursing home, Haywood House she was diagnosed end of life. The place is excellent, staff were lovely and caring, giving her all her needs and making her comfortable. Three members of staff, in particular, stood out to us.

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Review from B T (Niece of Resident) published on 10 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mornington Hall Care Home is kept spotless, with light and airy rooms and attractive decorations. When my uncle became a resident, it was clear that all the staff valued him and were very caring and attentive. He was encouraged to eat and to sit in the lounge for the company when he became agitated.
All the staff were sensitive and involved in attending to his needs. When I visited (almost every day), they were very welcoming and would let me know what he had been doing and were keen to involve me. It is clear that the staff have been well-trained in dementia care and are well-equipped to calm and care for their residents. The activities on offer really impressed me and have been much enjoyed by my uncle. It was very nice to be shown pictures of him joining in the exercises and games during the week. I was very happy with the care he received and would recommend Mornington Hall for those with similar needs.

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Review from Mehmet G (Son of Resident) published on 1 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are caring friendly and professional. They treat my Mum with care respect and dignity. They are always smiling and friendly to the residents, family and friends and they always keep us informed of things that have happened (not necessarily involving us).
Food - No hard or dry food, She can eat
cottage pies with extra gravy, soups and other soft foods.

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Review from Jackie W (Daughter of Resident) published on 7 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I made my first inside visit to my mother on Saturday 27th March. I would like to express my gratitude and heartfelt thanks to the staff of Mornington Hall Care Home where my mum lives. Their care, warmth and kindness throughout the pandemic has been exemplary. I would especially like to commend one
member of staff, whom I met on Saturday. She was incredibly cheerful, helpful and a really caring and professional member of staff. Her kindness and pro active attitude really impressed me. She took me through the lateral Flo test and really looked after my mum and I during the visit. I would also like to commend the receptionist whom I often meet whilst dropping things off for mum. She is unfailingly helpful and cheerful. She happily organises my parcels! Many thanks to all the staff from myself, my sister, aunties and all the family.

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Review from Esther H (Daughter of Resident) published on 3 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The new home manager, office, clinical staff and carers have been wonderful during this past testing year.
My father has had the best care possible and continues to be looked after to the highest level.
The contact with the home manager has been exceptional. At no point have we requested something
and it hasn’t been done.
During COVID it’s been very difficult for us as a family not having physical contact with our loved one. The home provided the best contact they could whenever possible, e.g. window visits, Zoom calls, outside visits.
All the carers/domestic staff and nurses known to me have been great in their roles during this testing time!

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Review from M P (Son of Resident) published on 9 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the staff most helpful and my father enjoyed staying at the home. He told me that they attend to his needs.

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Review from Naziya K (Daughter of Resident) published on 4 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the first time my mother has been a Resident of a care home and as a family, we were really anxious and worried about how she would settle down. But the staff at Mornington Hall has ensured my mother is settling down well. I must mention the Night-time Manager, who has gone above and beyond
to support my mother. He has created a prayer schedule and supports my mother to pray during the night which is remarkable as we used to do the same with our mother when she was at home. He also speaks my mother’s language and ensures she does not feel lonely. Overall our satisfaction with the care home is high and we would recommend this home highly.

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Review from Patricia (Sister of Resident) published on 3 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In March 2020 I discovered that my sister, whom I had not seen for over 45 years was living in Cornwall House. I have been trying to find her for many years, unfortunately, when I did we were all in lockdown, so I was unable to visit. I contacted Cornwall House and sent my sister a letter and photographs
of myself and our brother. The Activities Co-ordinator saw the photos and called me. The coordinator was very helpful and enthusiastic about our story and how my sister and I had lost touch. A video call was arranged and I finally spoke to my sister after so many years, it was wonderful. Since then I have been able to speak to my sister via phone and video calls and although I cannot visit yet the home have now arranged weekly calls to maintain contact. I would like to thank the staff very much for being so helpful and going out of their way to allow regular contact with my sister.

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Review from Fran S (Daughter of Resident) published on 16 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although the staff of Hamfrith House are working hard to care for the residents during these troubling times, I feel I must show my appreciation for the effort they made to make sure my Mum enjoyed her 95th birthday. A special effort was made to decorate the quiet room with balloons and banners. The
staff sang happy birthday to her and I know that made her feel very special. Mum is always treated with care and respect and the staff are always willing to update me on her health and well being. I find them all very professional and approachable at all times. In my view, Mornington Hall is a highly recommendable nursing home.

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Review from G A (Nephew of Resident) published on 6 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have experienced a very friendly and professional staff of the home. I have had the opportunity to attend events and meetings at home, these have proved engaged and informative.
My aunt has been very happy since moving to the home. On behalf of the family, I say thanks!

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Review from Elainor S (Daughter of Resident) published on 22 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my father received for the last 10-years was outstanding. The care and support he received was excellent. I can not fault the home or staff, and I would recommend this home.

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Review from Lesley G (Daughter of Resident) published on 17 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just wanted to say a big thank you on behalf of my sister, myself and other family members, for the fabulous care our mum is receiving in Cornwell House. We are reassured that mum is safe and well, and couldn’t have better care. The nursing staff, carers, activity workers, caterers, cleaners and any
other staff we encounter have always been cheerful, warm and friendly and make us feel so welcome. In these difficult times, we know they will be doing their absolute best for mum and all the residents. You are all very much appreciated. Stay safe all and we look forward to seeing everyone again as soon as it is safe to do so. Thank you so much.

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Review from Caroline P (Daughter of Resident) published on 27 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I came to visit Dad on, Saturday 22nd February. He was sitting in his room (his choice). He was clean and happy. The carer greeted me, my partner and sister-in-law, she bought us all in tea and biscuits on a trolley to Dad's room. Her smile was warm and welcoming, such a pleasure to see. The other carers
on duty all popped in to see Dad at some point during our visit, and we had a little chat.
A really enjoyable visit made possible by the staff.

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Review from B G (Daughter of Resident) published on 28 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Management excellent. Mum is well looked after. Staff are caring and accommodating. Mum cannot find a better home than Mornington Hall.

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Review from N C (Daughter of Resident) published on 26 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Management excellent.

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Review from Christine S (Daughter of Resident) published on 25 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother has been in this care home for about a year. Things have been difficult but we have had 100% support form the home's manager.
I can see improvements ahead.

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Current Review Score: 9.3 (9.334)

Overview of Review Score

The Review Score of 9.3 (9.334) out of 10 for Mornington Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.792 for Mornington Hall Care Home is calculated as follows: ( (122 Excellents x 5) + (32 Goods x 4) ) ÷ 154 Ratings = 4.792

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.542 Points relating to the number of positive Reviews for Mornington Hall Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24. 13 Positive Reviews ÷ 24 = 0.542

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Aug 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

Pervine

Pervine King

Job Title: Home Manager

Introducing Pervine King
Home Manager at Mornington Hall, London


What does ‘kindness’ mean to you?


“To me, kind care is treating each individual with respect and dignity at all times.”


As a Registered Nurse with over 30 years’ experience, Pervine has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Pervine closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Mornington Hall.


When asked what she enjoys most about her role, Pervine remarked:


“It means the world to me to know I’m making a difference in the lives of our Residents. It’s always wonderful to see them with smiles on their faces.”


Outside of work, Pervine enjoys spending quality time with her family and friends. She also remarks herself as an avid shopper, as she enjoys shopping at her local high street stores.


If you would like to find out more information about Mornington Hall, Pervine has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.