Mornington Hall Care Home

76 Whitta Road, Manor Park, London E12 5DA
Submit a Review
9.3 89 Reviews
  • Mornington Hall Care Home, London
Mornington Hall Care Home provide residential, nursing, dementia and respite care for up to 120 adults over the age of 65.

The home offers a home-from-home environment, with a team of care professionals dedicated to making each resident feel comfortable and safe. The team strive to maintain residents' independence as much as possible and help them to make the most of each day, making sure they have choice over their care and how they want to live.

The team work in collaboration with health professionals and the community to deliver care that meets each resident's unique needs and reflects their preferred lifestyle.

Inside the home, you'll find rooms that are well presented and homely, each offering ensuite facilities. There is also a spacious dining area and cosy living areas for residents to relax and enjoy some down time, as well as a cinema room.

The home is conveniently located with good access to public transport links, making it easy for loved ones to visit and for residents who are able to get out and about to enjoy the local area.

Show Mornington Hall Care Home on the Map

Care Provided by Mornington Hall Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 120 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Care Offered
  • Alzheimer's

Good to Know

  • Person in charge
  • Narcisa Ciubotaru (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (120)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2006

Facilities

Mornington Hall Care Home Reviews (89)

Total of 89, showing 41-60
9.3

Mornington Hall Care Home has a Review Score of 9.3 (9.334) out of 10, based on 13 reviews in the last 2 years. Over all time Mornington Hall Care Home has 89 reviews.

Overall Experience

  • 51
  • 34
  • 4
  • 0
  • 0

Date Published

89
8
9
13
76

Review from Roy W (Grandson of Resident) published on 25 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nan has been looked after very well. She came into the home with a pressure ulcer and since improved. Thanks to all nurses in Rocking House.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Vivia S (Niece of Resident) published on 5 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had a lovely celebration at my uncle's 100th birthday. The staff are always very helpful and hospitable. My uncle is very happy in their care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lynda S (Niece of Resident) published on 5 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Came to celebrate our uncle's 100th, the staff were wonderful. My first impressions were clean - spotless, staff were helpful and friendly. Very impressive. I cannot comment on some of the tick boxes as I do not know, but our uncle's son is extremely happy with the staff and care here. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joan L (Partner of Resident) published on 5 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Am quite pleased with the experience. Home is neat, staff lovely and dinner was lovely. I'd like to have a rest here myself.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Esther P D (Daughter of Resident) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My visits are yearly and I feel very happy of my father's care, anything we address gets taken care of.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stephen Q (Son of Resident) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mother is always in good form. The staff always very friendly.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P C (Niece of Resident) published on 14 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am the niece of my Uncle. I find the care home very helpful. The staff are very nice and helpful, also the nurse. Very clean. My Uncle has improved quite a lot. He is very happy and comfortable. I would recommend Mornington Hall Care Home to anyone.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sarah C (Granddaughter of Resident) published on 17 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nan was moved to Roding House in March 2019, this is where she spent her final 2 weeks.
The staff at Roding treated Nan and us as a family with love, care and respect.
The evening staff on 18th March were excellent in how they treated Nan even after she passed away.
Keep up the amazing work.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M M (Son of Resident) published on 14 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the home clean and fairly modern. It has all the equipment you expect to find in a care home. The food is not bad but there is room for improvement. The staff are friendly helpful and attentive most of the time. But again there is room for improvement there also. Parking is no problem.

Reply from Clare Sheehan, Careline Advisor at Mornington Hall Care Home

Thank you for your continued commitment to Mornington Hall. Your feedback is very much appreciated as this helps us to improve on the services we provide. Thank you for taking the time to give us such lovely feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ruth S (Daughter of Resident) published on 1 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived in Mornington Hall for 6 months. She had some dementia and needed nursing care. Throughout her stay, she was treated with kindness, dignity and professionalism. The home seems well-staffed. Mum was always clean and she was attended to promptly if she needed the toilet. The food was
nicely cooked and my mother was given fruit at every meal because she liked it. Her room was comfortable, the place was clean and smelled fine. The staff were patient and understanding when mum didn't behave so well. There is a hair salon for residents on site.


As mum moved towards the end of her life, they were compassionate and diligent. They checked for signs of any discomfort when she could no longer communicate and they ensured she had the drugs she needed.


It was a great comfort to know that mum was treated so well during what was a vulnerable time of her life. I recommend this care home without hesitation.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane T (Grandmother of Resident) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It was with great sadness when my nan could no longer live on her own and needed to go into a care home, but I could not be happier with the way all the staff care for her at Mornington Hall Care Home. The kindness, care and attention my nan receive are second to none. On my visits, I am always made
to feel welcome and the home is always clean and well maintained.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joan P (Daughter of Resident) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Since Father arrived here I've seen changes in him, I find his mobility has gone down, needs more activity. He's also on daily insulin. I'm pleased it's been maintained. I'm pleased to see that the staff are helping to control his moods.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L K (Wife of Resident) published on 8 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my first visit here to collect my husband who's been staying here for a month. I'm pleased with what I saw and will be happy for him to come back here. Plenty of staff and residents looked well cared for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Natasha T (Granddaughter of Resident) published on 21 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have always looked after Nan to a very high standard.
They make time for relatives to discuss care. They have always been hospitable.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H B (Daughter of Resident) published on 21 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father is a resident at Mornington Hall and I visit him whenever I am able to from the Netherlands. The home manager has been warm, welcoming and professional during these visits. I appreciate the way (approach) this manager is in her communication and her dedication in providing kind care. She brings
a very positive atmosphere to the table.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paul M (Son of Resident) published on 20 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind and friendly staff who pay close attention to the needs of other residents and family. The home is always clean and well maintained and residents are well looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A V (Son of Resident) published on 20 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On each occasion we visited my father was treated well, clean and had been shaved. All in all we have no complaints!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Patricia H (Wife of Resident) published on 16 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my husband needed to come to Mornington Hall Care Home it was the saddest time of my life. I cannot tell you how wonderful it has been to see how well he is cared for. I visit frequently at different times of the day. He is always clean and comfortable. Although the staff work very hard, they always
have a friendly word for the residents as they meet their needs. I am always made welcome. Mornington really does put effort into making it the resident's home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S P (Son of Resident) published on 12 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The manager is trying very hard to implement change. There is a bit of work to be done around staff communication with colleagues. Overall I am quite satisfied with the care and support my Dad is getting.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael T (Son of Resident) published on 9 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am extremely satisfied with my mother's care under the present circumstances.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.3 (9.334)

Overview of Review Score

The Review Score of 9.3 (9.334) out of 10 for Mornington Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.792 for Mornington Hall Care Home is calculated as follows: ( (122 Excellents x 5) + (32 Goods x 4) ) ÷ 154 Ratings = 4.792

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.542 Points relating to the number of positive Reviews for Mornington Hall Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24. 13 Positive Reviews ÷ 24 = 0.542

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Aug 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Pervine

Pervine King

Job Title: Home Manager

Introducing Pervine King
Home Manager at Mornington Hall, London


What does ‘kindness’ mean to you?


“To me, kind care is treating each individual with respect and dignity at all times.”


As a Registered Nurse with over 30 years’ experience, Pervine has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Pervine closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Mornington Hall.


When asked what she enjoys most about her role, Pervine remarked:


“It means the world to me to know I’m making a difference in the lives of our Residents. It’s always wonderful to see them with smiles on their faces.”


Outside of work, Pervine enjoys spending quality time with her family and friends. She also remarks herself as an avid shopper, as she enjoys shopping at her local high street stores.


If you would like to find out more information about Mornington Hall, Pervine has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.