Mornington Hall Care Home

76 Whitta Road, Manor Park, London E12 5DA
Submit a Review
9.3 89 Reviews
  • Mornington Hall Care Home, London
Mornington Hall Care Home provide residential, nursing, dementia and respite care for up to 120 adults over the age of 65.

The home offers a home-from-home environment, with a team of care professionals dedicated to making each resident feel comfortable and safe. The team strive to maintain residents' independence as much as possible and help them to make the most of each day, making sure they have choice over their care and how they want to live.

The team work in collaboration with health professionals and the community to deliver care that meets each resident's unique needs and reflects their preferred lifestyle.

Inside the home, you'll find rooms that are well presented and homely, each offering ensuite facilities. There is also a spacious dining area and cosy living areas for residents to relax and enjoy some down time, as well as a cinema room.

The home is conveniently located with good access to public transport links, making it easy for loved ones to visit and for residents who are able to get out and about to enjoy the local area.

Show Mornington Hall Care Home on the Map

Care Provided by Mornington Hall Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 120 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Care Offered
  • Alzheimer's

Good to Know

  • Person in charge
  • Narcisa Ciubotaru (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (120)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2006

Facilities

Mornington Hall Care Home Reviews (89)

Total of 89, showing 61-80
9.3

Mornington Hall Care Home has a Review Score of 9.3 (9.334) out of 10, based on 13 reviews in the last 2 years. Over all time Mornington Hall Care Home has 89 reviews.

Overall Experience

  • 51
  • 34
  • 4
  • 0
  • 0

Date Published

89
8
9
13
76

Review from S S (Niece of Resident) published on 19 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff were very friendly and exhibited care for the residents. They greeted us even when not from the same house as my Aunt. My Aunt seemed happy and chatted well. We were pleased with how she had improved.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Bridget D (Regular Volunteer) published on 17 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A pleasant and friendly environment with lots of stimulus for residents. Lovely view and garden. Residents said they liked the food.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Moyra C (Daughter of Resident) published on 13 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Redding House in Mornington Hall for over 3 years. She is always clean, tidy and never hungry.
The staff are professional and friendly. The surrounding gardens are beautiful it is a good care home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sue C (Relative of Resident) published on 10 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our relative is not able to mobilise and spends her time in bed. The staff are attentive and patient despite service user at times being difficult. She has settled in well and seems content. we are always made to feel welcome on visits and given an update on our relative. We are happy that she is being
well looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kennedy B (Friend of Resident) published on 21 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The access to the building is excellent and I really love the way a woman came and in a polite way, she asked me if I'm looking for someone and yes I was here to see a friend of mine. The manager is a very kind woman, respectful and polite to everyone. While waiting in the reception to see my friend,
I saw how lovely she was treating the colleagues, in a respectful way and how she would listen to each one. Really appreciate the manager and the management. Good job.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Patrick H (Son of Resident) published on 15 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff responsible for maintaining the care of the residents do a really good job. They are caring and treat the residents with dignity and kindness, under difficult circumstances. Management have responded well to issues brought to their attention and as far as I can see there have been solutions to
issues raised.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susie R (Friend of Resident) published on 18 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I attended an open day as I have previously done so once before. It was an enjoyable day, lots of fun and laughter, a good singer. Staff involved in dancing and encouraging residents to dance. An enjoyable day.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joyce F (Mother-in-law of Resident) published on 18 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good day. Good food. Excellent interacting and dancing.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kenneth P (Brother of Resident) published on 18 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It was a great day. Staff very friendly.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Bunmi S (Friend of Resident) published on 18 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is my first visit so I don't know too much about the centre. However, the summer fete was really impressive with great participation from residents and staff. Great job!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie W (Friend of Resident) published on 18 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have attended the home twice before where I can see its a caring home and the residents seem settled. Today I attended the open day where I can see a lot of work has been done and the staff have looked after everyone, residents and non-residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julia L (Daughter of Resident) published on 18 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with the care home overall but concerned about staff shortages in Haywood House. Today is 7th July and we are at a fete at home. A lot of care and attention went into making this day special for residents, family and friends.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mark C (Nephew of Resident) published on 18 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my Uncle has only been here for a short time he seems very happy. The staff are very caring. Plenty going on for him. A garden fete today was very good.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joseph C (Friend of Resident) published on 29 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visited a neighbour today it was a very happy visit everybody was in a jovial mood and in a good place. Plenty of singing and laughing. I hear that singing happens on a regular basis, coming together as a big family unit. I went home feeling happy as day's like this are so important. Keep up the good
work.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Richard P (Son of Resident) published on 18 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Had a meeting today for talk with a professor and staff. A very well presented discussion, full of new ideas and a different approach to dementia care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kevin L (Son of Resident) assisted by family/friend published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our Mum was admitted to Mornington Hall in January 2018. We had a few problems with my mum settling but staff and management were very supportive and worked with s to settle my mum. We are very happy with Haywood House and would not hesitate to recommend to others.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julia L (Daughter of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely happy with the facilities, staff, food and general running of Haywood House, where our mum has been for 4 months. The open day was really lovely and was enjoyed by residents, family and friends.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Barbara J (Daughter of Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is a resident of Cornwell House and I've found (overall) staff, care, cleanliness etc good.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Derek C (Cousin of Resident) published on 25 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As on all visits to Mornington Hall, management, staff and all employees have shown care and support to the frail and retired! To my cousin as from January 2018. Thanking you all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret C (Daughter of Resident) published on 20 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I can't fault my mother' care. The one complaint I have is that since new people have taken over we have to wait for the door to be opened, with the other staff we were able to use the door code. I find we wait for a long time to be let in. This is very hard for my brother who is deaf because he doesn't
hear the staff answer his ring.

Reply from Clare Sheehan, Careline Advisor at Mornington Hall Care Home

Thank you for your concern raised regarding the door entry code. All our units are key-coded to ensure the safety of our Residents. We are currently experiencing problems with the intercom system and our property services are looking into this and believe that this will be resolved soon. In the meantime, I have informed staff to be vigilant at all times and ensure that the door is opened in a timely manner. I apologise for any inconvenience this has caused and thank you for your understanding in this matter.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.3 (9.334)

Overview of Review Score

The Review Score of 9.3 (9.334) out of 10 for Mornington Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.792 for Mornington Hall Care Home is calculated as follows: ( (122 Excellents x 5) + (32 Goods x 4) ) ÷ 154 Ratings = 4.792

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.542 Points relating to the number of positive Reviews for Mornington Hall Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24. 13 Positive Reviews ÷ 24 = 0.542

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Aug 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Pervine

Pervine King

Job Title: Home Manager

Introducing Pervine King
Home Manager at Mornington Hall, London


What does ‘kindness’ mean to you?


“To me, kind care is treating each individual with respect and dignity at all times.”


As a Registered Nurse with over 30 years’ experience, Pervine has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Pervine closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Mornington Hall.


When asked what she enjoys most about her role, Pervine remarked:


“It means the world to me to know I’m making a difference in the lives of our Residents. It’s always wonderful to see them with smiles on their faces.”


Outside of work, Pervine enjoys spending quality time with her family and friends. She also remarks herself as an avid shopper, as she enjoys shopping at her local high street stores.


If you would like to find out more information about Mornington Hall, Pervine has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.