Nairn House Care Home

7 Garnault Road, Enfield EN1 4TR
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9.5 66 Reviews
  • Nairn House Care Home, Enfield
Nairn House is a purpose-built home in Enfield that warmly welcomes people with a range of residential and nursing care needs, including palliative and Parkinson's care.

They’re there when you and your loved ones need them most. For planned respite or last-minute trips. A safe space to recover after an operation. To experience what their home’s like before moving long-term. To just relax. Whatever the reason, their doors are open.

Nairn House is set within pleasant grounds and situated close to local amenities such as shops and a bus route. Accommodation features furnished en suite bedrooms with views of the gardens and each room has a 24-hour call system.

Meals are varied to suit individual tastes and diet and prepared daily by the in-house chef. They also talk to each resident about their likes, dislikes and any special dietary needs when they move in. That way, their food is cooked just right. A Night Bite menu is also available for out of hours snacks and refreshments.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. Dedicated activity coordinators help ensure residents are able to pursue their hobbies and interests, as well as organising a range of activities which include bingo, quizzes, flower arranging and music sessions, there is so much for residents to enjoy. Regular trips to the seaside are also enjoyed as are shopping trips and themed monthly events.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa UK Nairn House Care Home.

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Care Provided by Nairn House Care Home

  • Primary Care Categories
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 61 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Onkemetse Moabankwe (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (61)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Nairn House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,115
    • Self-Funded Nursing Care from £1,400
    • RESPITE Self-Funded Residential Care from £1,225
    • RESPITE Self-Funded Nursing Care from £1,485

  • Dependent on care needs assessment and size of room selected. Fees are accurate as of 24/02/2025.
  • (these prices are only a guideline, please contact Nairn House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Parking

  • On-site parking available.


Nairn House Care Home Reviews (66)

Total of 66, showing 1-20
9.5

Nairn House Care Home has a Review Score of 9.5 (9.546) out of 10, based on 43 reviews in the last 2 years. Over all time Nairn House Care Home has 66 reviews.

Overall Experience

  • 37
  • 25
  • 3
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  • 0

Date Published

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Review from J C (Friend of Resident) published on 11 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From our visits to the home we have found the staff very friendly and our very good friend's care excellent.

Reply from David Mclean, Customer Service Adviser at Nairn House Care Home

Thank you for your kind words. It is always nice to hear words like "very friendly" and "excellent care" being used to describe our care. Please let us know if there is anything we can do to make your friend's stay as comfortable as possible.


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Review from D O (Sister-in-law of Resident) published on 7 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent in all respects. Cannot fault it.

Reply from Fran Donno, Customer Service Adviser at Nairn House Care Home

We appreciate you taking the time to leave us your comments. We are very pleased to hear you can feel at ease with your loved one in our care and that you are impressed with Nairn House overall. Please let us know if there is anything we can do to make your loved one's stay as comfortable as possible.


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Review from P E (Son-in-law of Resident) published on 5 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We enjoy our visits to Nairm House. The staff are always friendly and obliging. My mother in law always seems happy with her room and interacts with staff on a really friendly basis.
She enjoys company and needs to get out more, but this is due to her reluctance to be moved from the safety of her
bed/room.

Reply from Lisa Henderson, Customer Care Advisor at Nairn House Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear words like "Friendly" and "Obliging" being used to describe our staff. We hope to continue providing your loved one with the best possible care at Nairn House Care Home.


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Review from D Y (Daughter-in-law of Resident) published on 28 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are amazing and well informed as well as friendly Upon arrival we are notified of our Mum's condition, what she has eaten, as well as who has visited her. We very rarely have to ask for information as we have already been updated.
Generally, all excellent.

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Review from D R (Cousin of Resident) published on 20 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We visit my cousin once a month. She always looks clean, tidy, and nicely dressed. Her room is clean and tidy. Whatever she needs is left within easy reach. She always looked relaxed and has a good rapport with carers. We are aways welcome. The staff always lets us know my cousin's situation and if
there is anything she needs. Our visits are always a positive experience.

Reply from Maria Ricketts, Customer Care Adviser at Nairn House Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We look forward to seeing you again.


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Review from S W (Friend of Resident) published on 17 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have known the resident for more than 50 years.
I can see she is well cared for. The room is very clean and well decorated. Very roomy and furnished very nicely.
The reception staff were extremely friendly and make you feel welcome.

Reply from David Mclean, Customer Service Adviser at Nairn House Care Home

Thank you for taking the time to leave your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your loved ones stay as comfortable as possible and we look forward to seeing you again soon.


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Review from L V (Daughter of Resident) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff, including the reception area, make you feel extremely welcome.
I find everyone helpful and very approachable. What is most important to my family is, we feel she is safe and well cared for when we are not here.

Reply from Maria Ricketts, Customer Care Adviser at Nairn House Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your loved one in our care. We look forward to seeing you again.


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Review from David V (Son of Resident) published on 10 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff continue to look after my mother brilliantly. Very friendly environment. All staff, from reception to carers, are all friendly and professional.

Reply from Fran Donno, Customer Service Adviser at Nairn House Care Home

Thank you for taking the time to leave us your lovely review. It is always wonderful to hear words like "Friendly" and "Professional" being used to describe our staff. We are pleased to hear that you are impressed with the high standards of care provided by our caring staff. Please let us know if there is anything we can do to make your Mother's stay as comfortable as possible.


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Review from L S (Resident) published on 8 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are the best thing about this care home. I cannot speak highly enough about the nurses and carers. Management visit residents everyday to chat and check. Very supportive of all needs. Recommended. Bupa helpline and customer service, very highly recommended.

Reply from Maria Ricketts, Customer Care Adviser at Nairn House Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease in our care. Please let us know if there is anything we can do to make your stay as comfortable as possible.


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Review from Ian D (Friend of Resident) published on 23 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nice home. People are friendly and professional. Place is well-kept and of course clean.

Reply from Fran Donno, Customer Service Adviser at Nairn House Care Home

We appreciate you taking the time to leave us your kind words. It is always lovely to hear words like "Friendly" and "Professional" being used to describe our staff. We are pleased to hear that you are impressed with the clean and well-kept environment and the care provided at Nairn House Care Home. We hope to continue providing your loved one with the best possible care.


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Review from Mary W (Relative of Resident) published on 3 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We put my mother-in-law in Nairn House Care Home. The facilities are very good. Relationships are very good and carers are wonderful. Very clean. She is very well looked after and me and her sons are very happy.

Reply from Maria Ricketts, Customer Care Adviser at Nairn House Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your mother-in-law in our care. We are looking forward to seeing you again.


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Review from Geraldine C (Wife of Resident) published on 26 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has just come to this care home. I find the staff friendly and helpful. His room is clean and he seems happy.

Reply from Maria Ricketts, Customer Care Adviser at Nairn House Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.


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Review from J H (Niece of Resident) published on 22 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is great to see my aunty being so well cared for.

Reply from Maria Ricketts, Customer Care Adviser at Nairn House Care Home

Thank you for your feedback. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.


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Review from Geordina V (Daughter of Resident) published on 15 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff continue to be kind, helpful and understanding due to the fact my mother has been distressed at times.

Reply from David Mclean, Customer Service Adviser at Nairn House Care Home

Thank you for your kind words. It is always nice to hear words like "kind, helpful and understanding" being used to describe our care. We hope to continue providing your mother with the best possible care.


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Review from Roger P (Brother of Resident) published on 4 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the care of my sister. The staff are lovely, considerate and very helpful. The premises are always spotless and the activities and entertainment are absolutely brilliant. I cannot thank you all enough.

Reply from Rosie Smith, Customer Advisor at Nairn House Care Home

Hello and thank you for taking the time to leave the staff at Nairn House Care Home such a lovely review. It is always great to hear our staff described as "lovely", "considerate" and "helpful". We are thrilled to hear that both yourself and your sister were so pleased with her care within the home.


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Review from T C (Sister of Resident) published on 25 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care provided by staff who are attentive to residents' needs.

Reply from Maria Ricketts, Customer Care Adviser at Nairn House Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your relative in our care. We hope to continue providing your loved one with the best possible care.


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Review from Carole V (Daughter of Resident) published on 16 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are friendly and professional.
Care of my mother is excellent, especially as she has dementia.

Reply from Maria Ricketts, Customer Care Adviser at Nairn House Care Home

Thank you for your feedback. We are very happy to hear you can feel at ease with your mum in our care. We are looking forward to seeing you again.


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Review from Wendy R (Respite Resident) published on 6 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had a very pleasant stay. I have been well looked after. I have made friends with most of the staff and I would recommend this care home personally to all my friends.

Reply from David Mclean, Customer Service Adviser at Nairn House Care Home

Thank you for your kind words. We are very happy that you feel at ease in our care. Please let us know if there is anything we can do to make your stay as comfortable as possible.


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Review from Michael S (Son of Resident) published on 28 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The service and environment at the home was very good. I appreciated the warm and caring welcome my mother was given for sadly the short time she was at the home.

Reply from Fran Donno, Customer Service Adviser at Nairn House Care Home

Thank you for your kind review. We are glad to help you and your family through such a difficult time and it is lovely to know that your mother was treated with respect and care during her time at Nairn House Care Home. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review from S Y (Friend of Resident) published on 23 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always pleasant and helpful.

Reply from Rosie Smith, Customer Advisor at Nairn House Care Home

Hello and thank you for taking the time to leave the staff at Nairn House Care Home a review. It is always great to hear words such as "pleasant" and "helpful" being used to describe our staff.


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Current Review Score: 9.5 (9.546)

Overview of Review Score

The Review Score of 9.5 (9.546) out of 10 for Nairn House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 43 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.546 for Nairn House Care Home is calculated as follows: ( (288 Excellents x 5) + (190 Goods x 4) + (6 Satisfactorys x 3) + (7 Poors x 2) ) ÷ 491 Ratings = 4.546

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Nairn House Care Home is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Feb 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 25 Feb 2025

Nairn House is a purpose-built home in north London, warmly welcoming people with a range of residential and nursing care needs. That includes nursing for those living with dementia.


Awards / Recognitions (7)

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Meet the Team (0)

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Frequently Asked Questions about Nairn House Care Home

What types of Care is Nairn House Care Home registered for?

Older Person Care, Respite Care & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Nairn House Care Home provide?

Palliative Care, Convalescent Care & End of Life Care are other types of care provided.

How many Rooms does Nairn House Care Home have?

There are 61 Single Rooms.

What are the Facilities & Services at Nairn House Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Nairn House Care Home to the centre of Enfield?

0.9 mile(s) as the crow flies, distance by road may be significantly further.