Nairn House Care Home

7 Garnault Road, Enfield EN1 4TR
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9.5 66 Reviews
  • Nairn House Care Home, Enfield
Nairn House is a purpose-built home in Enfield that warmly welcomes people with a range of residential and nursing care needs, including palliative and Parkinson's care.

They’re there when you and your loved ones need them most. For planned respite or last-minute trips. A safe space to recover after an operation. To experience what their home’s like before moving long-term. To just relax. Whatever the reason, their doors are open.

Nairn House is set within pleasant grounds and situated close to local amenities such as shops and a bus route. Accommodation features furnished en suite bedrooms with views of the gardens and each room has a 24-hour call system.

Meals are varied to suit individual tastes and diet and prepared daily by the in-house chef. They also talk to each resident about their likes, dislikes and any special dietary needs when they move in. That way, their food is cooked just right. A Night Bite menu is also available for out of hours snacks and refreshments.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. Dedicated activity coordinators help ensure residents are able to pursue their hobbies and interests, as well as organising a range of activities which include bingo, quizzes, flower arranging and music sessions, there is so much for residents to enjoy. Regular trips to the seaside are also enjoyed as are shopping trips and themed monthly events.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa UK Nairn House Care Home.

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Care Provided by Nairn House Care Home

  • Primary Care Categories
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 61 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Onkemetse Moabankwe (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (61)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Nairn House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,115
    • Self-Funded Nursing Care from £1,400
    • RESPITE Self-Funded Residential Care from £1,225
    • RESPITE Self-Funded Nursing Care from £1,485

  • Dependent on care needs assessment and size of room selected. Fees are accurate as of 24/02/2025.
  • (these prices are only a guideline, please contact Nairn House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Parking

  • On-site parking available.


Nairn House Care Home Reviews (66)

Total of 66, showing 21-40
9.5

Nairn House Care Home has a Review Score of 9.5 (9.546) out of 10, based on 43 reviews in the last 2 years. Over all time Nairn House Care Home has 66 reviews.

Overall Experience

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  • 25
  • 3
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  • 0

Date Published

66
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Review from J J (Niece of Resident) published on 5 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt is well cared for and treated with respect. I am able to review her care online whenever I wish. If I have any concerns I am treated with courtesy and concerns are addressed. My aunt is content.

Reply from Rosie Smith, Customer Advisor at Nairn House Care Home

Hello and thank you for taking the time to write the staff at Nairn House such a lovely review. It is brilliant to hear that your loved one is treated with the respect that she deserves. It is also great to hear that the staff treat you with the same "courtesy" as your Aunt. We look forward to continuing to provide care for your Aunt. Thank you and best wishes.


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Review from P C (Friend of Resident) published on 5 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone very friendly and pleasant.

Reply from Rosie Smith, Customer Advisor at Nairn House Care Home

Hello and thank you for taking the time to leave the staff at Nairn House a review. We are so pleased that our staff are described as "friendly" and "pleasant" and we look forward to maintaining this standard. Best wishes.


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Review from K R (Daughter of Resident) published on 5 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Attended Fete today. Activities lady was amazing and entertainment very good for all ages. Also food was excellent. Lovely to meet up with everyone.

Reply from Rosie Smith, Customer Advisor at Nairn House Care Home

Hello and thank you for taking the time to leave a lovely review for Nairn House Care Home. It is great to hear that the Fete was a success! We look forward to hosting more events with much of the same amazing entertainment and food in the future!


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Review from M G (Daughter of Resident) published on 1 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Nairn House initially for respite care but she liked it so much she wanted to stay permanently. The staff were so kind, caring and helpful. We were able to visit whenever necessary and were informed of Mum's progress. She was very content, peaceful and calm throughout her last day
which was a massive relief to us all.

Reply from Fran Donno, Customer Service Adviser at Nairn House Care Home

We appreciate you taking the time to leave us your lovely comments. We are glad to help you and your family through such a difficult time. It is so wonderful to hear that your Mother wanted to stay with us permanently and that she was peaceful and content through these hard moments. Hopefully you will go away from this feeling like your loved one received the best possible care.


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Review from Paul B (Son of Resident) published on 30 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nairn House had their Summer Fete over the weekend. A big thanks to the manager and the team for putting on a well-prepared event. There was a band, a magician and lots of lovely food, along with a raffle at the end.
My mother was well looked after and they even had Jamaican food for her to enjoy so
a massive thanks to the catering team. A real effort was made by all staff to get residence involved. Even for those who could not make the main room the Magician visited their private rooms to show them some magic tricks.

Reply from Grace Langfield, Customer Service Adviser at Nairn House Care Home

Thank you for taking the time to leave such lovely comments. We are so pleased to hear the staff at Nairn House went above and beyond to create such a lovely atmosphere for all the residents, especially their inclusion of all those with different care needs. We are pleased to hear your Mum is well looked after and hope to continue providing her with the best care possible.


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Review from B S (Daughter of Resident) published on 19 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father moved to Nairn house in May and with the support of staff, he has settled in well. Staff are polite and welcoming spend time getting to know him and the activities he enjoys and will encourage him to attend these activities to ensure that he receives stimulation and has the opportunity to
socialise with others. Can't praise the staff enough for their hard work, compassion and dedication.

Reply from David Mclean, Customer Service Adviser at Nairn House Care Home

Thank you for your kind words. We hope Nairn House Care Home did everything possible to make the transition as easy as possible. It is always nice to hear words like "can't praise the staff enough for their hard work, compassion and dedication" being used to describe our care. Please let us know if there is anything we can do to make your father's stay as comfortable as possible.


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Review from Christine G (Daughter of Resident) published on 5 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always pleasant and caring. I recently had an issue that I was not happy with (this is the first time I have had to complain about anything). The manager contacted me immediately, she arranged to meet with me very quickly. We discussed my concerns. The manager took it all very seriously
and dealt with my issue. All the staff were made aware of my concerns. I was very happy with the response.

Reply from Maria Ricketts, Customer Care Adviser at Nairn House Care Home

Thank you for your kind words. We are glad to help you and your family through such a difficult time. Our resident's health and well being is an absolute priority. Please let us know if there is anything we can do to make your loved ones stay as comfortable as possible.


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Review from Ann R (Partner of Resident) published on 28 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would just like to say that all the team at Nairn House have been so helpful to my partner, and to us as a family. It took me a long time to trust my partner with anyone other than myself, our two sons also did not want anyone looking after their dad, but once we got to know the team, from nursing
to housekeeping, all the staff here in Nairn House Care Home have been our Angels and for that we are so grateful. They look after my partner so well and listen to his needs. Well done.

Reply from Fran Donno, Customer Service Adviser at Nairn House Care Home

We appreciate you taking the time to leave us your comments. We are so pleased to hear that you can feel at ease with your Partner in our care and we are glad to help you and your family through such a difficult time. It is always lovely to hear from family members feeling like their loved one is cared for and looked after. Hopefully you will go away from this feeling like your loved one received the best possible care.


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Review from C C (Wife of Resident) published on 28 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are brilliant. I like coming here, me and my girls. He's well looked after.

Reply from Fran Donno, Customer Service Adviser at Nairn House Care Home

Thank you for your lovely review. We are pleased to hear that you are impressed with the staff at Nairn House Care Home and that your loved one is being well cared for and looked after. We hope to continue providing your loved one with the best possible care.


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Review from M K (Daughter of Resident) published on 26 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at the home for almost ten years. She is well looked after and the staff are always attentive to her needs. My mother is always appreciative too of the support she receives. I am very happy with my mother's care.

Reply from Grace Langfield, Customer Service Adviser at Nairn House Care Home

Thank you for your lovely feedback. It is an honour to be able to care for and look after your Mother for such a long time, and we are grateful she feels so appreciated and a part of our Nairn House family. Please let us know if there is anything else we can do to make your Mother's stay as comfortable as possible.


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Review from V B (Daughter of Resident) published on 2 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has had a difficult year with many different placements. She has been her most settled and happy in Nairn House. It is clean with good food and daily activities. The staff are so, so kind and attentive. This is the most important thing for us. They take time to chat with her as well as the general
caring.

Reply from Grace Langfield, Customer Service Adviser at Nairn House Care Home

We hope Nairn House Care Home did everything to make the transition as easy as possible for your mum and family. It's nice to hear our staff are taking the time to get to know Mum and value her as a person, as well as providing the best quality care. Thank you for your lovely words.


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Review from C W (Daughter of Resident) published on 19 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

My mum was placed in Nairn House Care Home late 2023. From the start, communication was bad, I don't know whether it was due to staff shortages or the ones that were there were overworked. It was constant going and knocking on the door, trying to get someone to come to see Mum or to get information
from them. On changeover of staff, they seem not to have any information. Mum got bed sores and no one noticed. Most of the staff were lovely. The home was kept clean and tidy.

Reply from Fran Donno, Customer Service Adviser at Nairn House Care Home

We appreciate you taking the time to leave us your comments. Our residents' health and wellbeing is an absolute priority so we will discuss your feedback with the home's manager to help them continually improve their service. If you would like to speak with anyone about this further, please contact our Quality Team on 0113 360 4806.


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Review from J E (Son of Resident) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad is very comfortable and well looked after, the activities are inclusive of his disabilities and he enjoys the social aspect. The nursing team are always available, kind and dutiful, really a testament to the organisation.

Reply from Grace Langfield, Customer Service Adviser at Nairn House Care Home

Thank you for your feedback. We are happy to hear that Nairn House staff are so accommodating and inclusive of your father in day-to-day life. We hope to continue providing him with the best possible care.


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Review from E H (Sister of Resident) published on 7 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister found it very difficult at first, just wanting to go home. I found the staff to be unfailingly kind and patient and she is gradually settling. I love the way I can pop in to see her whenever I have time and am always made to feel welcome. Her room is bright and pleasant and the whole place
seems very clean. The activities provided are very important to give stimulation and interest to a long day. My sister is encouraged to take part and socialise a bit. She is infirm so I wonder if some physio could be provided to help her muscle tone. She enjoys all her food which is appetising and well presented.

Reply from Fran Donno, Customer Service Adviser at Nairn House Care Home

Thank you for your kind words. It is always nice to hear words like “Kind” and “Patient” being used to describe our staff and we are pleased to hear that you and your Sister feel like part of our Nairn House family. We are glad to know that your sister enjoys our delicious meals and fun activities. Please let us know if there is anything we can do to make sister's stay as comfortable as possible.


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Review from C H (Son of Resident) published on 4 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Big letdowns are the rooms. Heating was at best erratic. Mum's window didn't shut, terrible draught, needs replacing. Ensuites are much to too small, not enough space for an elderly person capable of washing herself. The building badly needs refurbishment.
Big plus, the staff, well trained, polite
and caring, very impressive. Let down by the building.

Reply from Fran Donno, Customer Service Adviser at Nairn House Care Home

We appreciate you taking the time to leave us your comments. Our resident’s health and wellbeing is an absolute priority so we will discuss your feedback with the home’s manager to help them continually improve their service. If you would like to speak with anyone about this further, please contact our Quality Team on 0113 360 4806


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Review from J V (Relative of Resident) published on 6 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Black History event was excellent. Many varieties of food, music and a little dancing. many family members attended. Great display of Caribbean food, flags and memorabilia.

Reply from David Mclean, Customer Service Adviser at Nairn House Care Home

Thank you for your kind words. We will pass on your feedback to the home’s manager and staff for all their efforts for the events. We look forward to seeing you again soon.


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Review from Yvette L (Niece of Resident) published on 6 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We attended a Black History Month event at the home. This was my first visit, especially enjoyed the Steel Pan performers and music. Excellent event, well attended by family friends and visitors. Well done to the activity team for all their hard work.

Reply from David Mclean, Customer Service Adviser at Nairn House Care Home

Thank you for your lovely review. It is always nice to hear words like “excellent” being used to describe our events and the hard work that our staff put in. Please let us know if there are any other events that you potentially would like to incorporate into the home.


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Review from C C (Stepson of Resident) published on 26 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff have been very accommodating, they communicate very well and the surroundings are clean. There are no odours when you enter the building which is very refreshing and most importantly, the staff appear to be very caring.

Reply from Fran Donno, Customer Service Adviser at Nairn House Care Home

Thank you for your kind words. We are pleased to hear that you are impressed with the cleanliness of Nairn House Care Home and it is always nice to hear from family members feeling like their loved one is cared for and looked after. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review from Natalie B (Daughter of Resident) published on 25 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm extremely happy my mother is a resident at Nairn House. The staff work hard every day and help keep the residents feel safe and cared for. I'm also impressed with the entertainment coordinator, who goes above and beyond to ensure the residents enjoy the different activities she provides. She is
a great asset to the home and the residents really appreciate what she provides.

Reply from Eden Tomlinson, Customer Service Adviser at Nairn House Care Home

Thank you for your lovely review. We are happy to hear your mother feels like a part of our Nairn House family. We hope to continue providing her with the best possible care.


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Review from Val G (Sister of Resident) published on 14 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother, who has had a life-changing stroke, has been at Nairn House since June. The staff are exceptional. Absolutely nothing is too much trouble and the nursing on the first floor is second to none. The patience and kindness they show to my brother is excellent. All of the staff smile and say hello
and the ladies on reception always greet you with a broad smile. As I live abroad, my brother's daily care is paramount to me, but on a recent visit I know I needn't worry and that he is in good hands. The home itself is very welcoming and spotlessly clean. It also has a small garden where the residents can sit. Overall, I am extremely content for my brother.

Reply from Grace Langfield, Customer Service Adviser at Nairn House Care Home

Thank you for such wonderful feedback. We are so pleased to hear you can feel at ease knowing your brother is receiving such "exceptional" care in our home. Thank you for choosing Nairn House for his stay and please let us know if there is anything else we can do to make it as comfortable as possible.


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Current Review Score: 9.5 (9.546)

Overview of Review Score

The Review Score of 9.5 (9.546) out of 10 for Nairn House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 43 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.546 for Nairn House Care Home is calculated as follows: ( (288 Excellents x 5) + (190 Goods x 4) + (6 Satisfactorys x 3) + (7 Poors x 2) ) ÷ 491 Ratings = 4.546

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Nairn House Care Home is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Feb 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 25 Feb 2025

Nairn House is a purpose-built home in north London, warmly welcoming people with a range of residential and nursing care needs. That includes nursing for those living with dementia.


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