Nairn House Care Home

7 Garnault Road, Enfield EN1 4TR
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9.5 66 Reviews
  • Nairn House Care Home, Enfield
Nairn House is a purpose-built home in Enfield that warmly welcomes people with a range of residential and nursing care needs, including palliative and Parkinson's care.

They’re there when you and your loved ones need them most. For planned respite or last-minute trips. A safe space to recover after an operation. To experience what their home’s like before moving long-term. To just relax. Whatever the reason, their doors are open.

Nairn House is set within pleasant grounds and situated close to local amenities such as shops and a bus route. Accommodation features furnished en suite bedrooms with views of the gardens and each room has a 24-hour call system.

Meals are varied to suit individual tastes and diet and prepared daily by the in-house chef. They also talk to each resident about their likes, dislikes and any special dietary needs when they move in. That way, their food is cooked just right. A Night Bite menu is also available for out of hours snacks and refreshments.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. Dedicated activity coordinators help ensure residents are able to pursue their hobbies and interests, as well as organising a range of activities which include bingo, quizzes, flower arranging and music sessions, there is so much for residents to enjoy. Regular trips to the seaside are also enjoyed as are shopping trips and themed monthly events.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa UK Nairn House Care Home.

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Care Provided by Nairn House Care Home

  • Primary Care Categories
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 61 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Onkemetse Moabankwe (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (61)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Nairn House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,115
    • Self-Funded Nursing Care from £1,400
    • RESPITE Self-Funded Residential Care from £1,225
    • RESPITE Self-Funded Nursing Care from £1,485

  • Dependent on care needs assessment and size of room selected. Fees are accurate as of 24/02/2025.
  • (these prices are only a guideline, please contact Nairn House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Parking

  • On-site parking available.


Nairn House Care Home Reviews (66)

Total of 66, showing 41-60
9.5

Nairn House Care Home has a Review Score of 9.5 (9.546) out of 10, based on 43 reviews in the last 2 years. Over all time Nairn House Care Home has 66 reviews.

Overall Experience

  • 37
  • 25
  • 3
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  • 0

Date Published

66
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Review from Juliette E (Daughter of Resident) published on 14 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has recently been admitted to Nairn House and I am so pleased with the encouragement that she has received since joining. The activities organised at the home, led by one staff member, have been excellent. The details and decorations match the activities and a lot of thought and effort has
been put in place to issue their success. The room is bright and welcoming and I have seen the enjoyment that the residents get from numerous and varied weekly events, including outside schools, guests, performances and group activities. There are at least three to four events/performances/activities per week and they stimulate the participants at all levels, due to the careful and imaginative creation, organisation and planning by staff. Thank you, from my mother and her family, for your efforts.

Reply from Grace Langfield, Customer Service Adviser at Nairn House Care Home

Thank you for your lovely review. It is always nice to hear words like 'welcoming' and 'excellent' being used to describe, not only our care for our residents, but the homes facilities too. We hope to continue providing your loved one with the best possible care.


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Review from Sue B (Daughter of Resident) published on 26 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was resident here for 3 and a half years. During that time, she was very happy. There were a few small issues over time that were ironed out. Mum loved the activities that one staff member provided and she showed great patience and humility to Mum. However, it's the last few weeks that I'm particularly
writing about. Mum was receiving palliative care and I spent a lot of time there during this time. I cannot praise the staff highly enough for the care and attention they showed, not only to Mum, but to us as a family. One other staff member was always available to talk to and the reception team, nurses, carers and cleaning team, were courteous, respectful and nothing was too much trouble. The love we felt from everyone, towards Mum was outstanding and it made a sad and intense time much more bearable. It was spotlessly clean too. Nairn House has had some huge challenges to overcome but surely the most important thing is the residents' care and safety and that is something that is seemingly uncompromised.

Reply from David Mclean, Customer Service Adviser at Nairn House Care Home

Thank you for taking the time to leave your review. We hope Nairn House Care Home did everything possible to make the transition as easy as possible for Mum with the care she required. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are very happy to hear you felt at ease with your mum in our care and hope you all feel like a part of Nairn House family. Hopefully you will go away from this feeling like your mum received the best possible care.


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Review from Stephen B (Son of Resident) published on 24 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, friendly and helpful staff. No job is too small or big. Can't do enough to help and we are very happy.

Reply from David Mclean, Customer Service Adviser at Nairn House Care Home

Thank you for your kind words. It is always nice to hear words like “excellent, friendly and helpful" being used to describe our care. We hope to continue providing your loved one with the best possible care.


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Review from P L (Friend of Resident) published on 27 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found all the staff at the reception desk very helpful. The staff on the first and second floors are very pleasant and helpful. I think they should get a hairdresser in as some need haircuts.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Nairn House Care Home

Thank you for your feedback. It is always nice to hear our staff described as pleasant and helpful.


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Review from F I (Daughter of Resident) published on 12 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I am impressed by the staff as they are always friendly and helpful. I appreciate this as I find it difficult at the moment given my father's health. The care home could be improved with better grounds maintenance as the residents would benefit from spending time in the garden. More activities and encouragement
from staff would be great.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Nairn House Care Home

Thank you for your comments, I will certainly pass your feedback regarding the gardens on to our management team.


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Review from J H (Brother-in-law of Resident) published on 11 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always met by a cheerful young lady in reception. All staff were cheerful and helpful. My brother-in-law is always pleased to see any of the staff when they come into his room. Although he doesn't understand what is happening to him, he always seems entertained. His nurse is always very helpful and
cheerful.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Nairn House Care Home

Thank you for your lovely review. It is so nice to hear you describe all our staff as helpful and cheerful. Thank you again for taking the time to write this review.


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Review from Paul C (Husband of Resident) published on 8 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the conditions and staff at Nairn House- very clean and tidy. Staff very helpful and pleasant.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Nairn House Care Home

Thank you for taking the time to leave your review. We are glad to hear that you always find our staff to be helpful and pleasant.


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Review from A O (Daughter of Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Nairn House are so accommodating and nothing is too much trouble. I would highly recommend the care home.

Reply from Amanda Barnes, Customer Service Adviser at Nairn House Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that our staff are so accommodating. Please let us know if there is anything we can do to make your mums stay as comfortable as possible.


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Review from Geoff U (Son of Resident) published on 12 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father, who spent the last six weeks of his life in Nairn House, was greatly cared for by the amazing staff who we could not fault. Dementia finally took the life of my father but we knew from the time he was admitted we knew he was in good hands.

Reply from Penelope Kudelnitzky, Customer Service Adviser at Nairn House Care Home

Thank you for taking the time to complete a review.
We are saddened to hear of the loss of your father. It is very kind of you to praise the staff who were in charge of your fathers well being and care.
Hopefully, you can go away from this feeling like your loved one received the best possible care in the short time he was with us at Narin House.


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Review from Kevin S (Son of Resident) published on 7 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We owe a big thank you to all the team at Nairn House for their great efforts to help and care for our father (and all the other residents) during this difficult time (Covid 19). We as a family really appreciate it and see via facetime links with him that Dad remains quite content there, with little
apparent change or disruption to his day to day routines.
Also, we praise the Nairn House team for their quick care and efficient response to our dad when there is a special healthcare need. We have had excellent and thoughtful communication from the hospital even though we are currently unable to visit.
Dad settled in gradually but now sees Nairn House as his home, and his regular carers are both characters and friends as much as they are carers to him. Having an overseeing body such as the group we feel has been of great benefit throughout dads years there, this being even more important during the Coronavirus crisis.
We would also add that the staff give our family good support too.

Reply from Greta Narbutaityte, Customer Adviser at Nairn House Care Home

Thank you for your kind words. We are very happy to hear you are satisfied with the quality of our care.


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Review from Jackie T (Daughter of Resident) published on 7 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has received excellent care, and I know, she is safe and all her needs are attended to with kindness. As I live 150 miles away, it gives me great peace of mind to know she is so well cared for.

Reply from Greta Narbutaityte, Customer Adviser at Nairn House Care Home

We are very happy to hear you can feel at ease with your mother in our care. Thank you for the kind words.


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Review from P A (Granddaughter of Resident) published on 25 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home was lovely and looked after my grandfather very well for the last three months. They made him comfortable and always made sure he was ok. One of the sisters made sure us as a family were ok, feeling fine and always reassuring us. Thank you all on floor one for all your help and making
sure he was comfortable and ok. Thank you.

Reply from Greta Narbutaityte, Customer Adviser at Nairn House Care Home

Thank you for the amazing feedback, we really appreciate you taking the time to leave these comments.


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Review from James H (Son of Resident) published on 3 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home is a bright and warm place for my mother. The staff are very kind and professional and so their best to look after my mother.
I know that caring for the elderly is not an easy job. I am glad that my mother is being cared for at Nairn House. We had looked at other care homes but none of
these were of the standard of Narin House.

Reply from Greta Narbutaityte, Customer Adviser at Nairn House Care Home

Thank you, James, for your amazing review. We are pleased to hear about your positive experience and appreciate you taking the time to give us this feedback. The Bupa Customer Care Team


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Review from N R (Wife of Resident) published on 2 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Generally, the staff are friendly and mostly helpful. However, they are lacking in communication skills and seem to forget that these residents have had a "life" and are somebody's mother, father, husband, wife etc. I am speaking as a retired nurse.

Reply from Josephine Gaupholm, Customer Adviser at Nairn House Care Home

Thank you for your review of Narin House. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.


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Review from M L (Son of Resident) published on 2 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff very friendly and caring. Always willing to help and pass on useful and practical advice. Very satisfied.

Reply from Josephine Gaupholm, Customer Adviser at Nairn House Care Home

Thank you for your review of Nairn House Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the staff being friendly and willing to help. We will share your comments with the home's manager. The Bupa Customer Care Team


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Review from Katie D (Daughter of Resident) published on 29 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in the care home for three weeks rehabilitating after a hospital admission and she said the care home staff, facilities, food and care was all fantastic.

Reply from Gabriella Mills, Customer Adviser at Nairn House Care Home

Thank you for your review of Nairn House. We are pleased to hear that your Mother was happy with her stay at our care home whilst recovering. We appreciate your comments and will share them with the care home's manager. The Bupa Customer Care Team.


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Review from M T (Son of Resident) published on 6 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father is well looked after, safe, secure and well fed. He would like more activities but thoroughly enjoys those that are arranged. The staff are kind and patient and we are confident that they have my father's best interests at heart. We would recommend Nairn House to others.

Reply from Natalie Krisman, Customer Services Administrator at Nairn House Care Home

Thank you for your review. I am pleased to hear your father is enjoying his time at the home.


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Review from Valerie E (Resident) assisted by family/friend published on 8 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a resident. Her room is kept clean and tidy and the food is excellent.


The staff really care for her. They are friendly and helpful.


Reply from Jayne Duck, Customer services administrator at Nairn House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


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Review from Norma B (Niece of Resident) published on 5 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff were very helpful. They looked after my aunt with great care. She was kept very comfortable in her last weeks. The home was very clean and well kept.

Reply from Emily Wilson, Customer Service Administrator at Nairn House Care Home

Thank you for your feedback, we really appreciate it. I am so pleased that you were happy with the care that your Aunt received. I will share your lovely comments with the home's manager. The Bupa Customer Care Team


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Review from Noorjie R (Wife of Resident) published on 5 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband arrived here in October 2016. He is here on end of life care, this was my last resort as I could not care for him at home.
I am pleased and happy that he is here. He appears to be reasonably well cared for. I visit regularly and if there are any issues they are quickly resolved by staff.
The staff are friendly, they work very long hours and I appreciate their help and support.

Reply from Emily Wilson, Customer Service Administrator at Nairn House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Current Review Score: 9.5 (9.546)

Overview of Review Score

The Review Score of 9.5 (9.546) out of 10 for Nairn House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 43 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.546 for Nairn House Care Home is calculated as follows: ( (288 Excellents x 5) + (190 Goods x 4) + (6 Satisfactorys x 3) + (7 Poors x 2) ) ÷ 491 Ratings = 4.546

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Nairn House Care Home is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Feb 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 25 Feb 2025

Nairn House is a purpose-built home in north London, warmly welcoming people with a range of residential and nursing care needs. That includes nursing for those living with dementia.


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