Nairn House Care Home

7 Garnault Road, Enfield EN1 4TR
Submit a Review
9.6 67 Reviews
  • Nairn House Care Home, Enfield
Nairn House is a purpose-built home in Enfield that warmly welcomes people with a range of residential and nursing care needs, including palliative and Parkinson's care.

They’re there when you and your loved ones need them most. For planned respite or last-minute trips. A safe space to recover after an operation. To experience what their home’s like before moving long-term. To just relax. Whatever the reason, their doors are open.

Nairn House is set within pleasant grounds and situated close to local amenities such as shops and a bus route. Accommodation features furnished en suite bedrooms with views of the gardens and each room has a 24-hour call system.

Meals are varied to suit individual tastes and diet and prepared daily by the in-house chef. They also talk to each resident about their likes, dislikes and any special dietary needs when they move in. That way, their food is cooked just right. A Night Bite menu is also available for out of hours snacks and refreshments.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. Dedicated activity coordinators help ensure residents are able to pursue their hobbies and interests, as well as organising a range of activities which include bingo, quizzes, flower arranging and music sessions, there is so much for residents to enjoy. Regular trips to the seaside are also enjoyed as are shopping trips and themed monthly events.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa UK Nairn House Care Home.

Show Nairn House Care Home on the Map

Care Provided by Nairn House Care Home

  • Primary Care Categories
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 61 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Onkemetse Moabankwe (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (61)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Nairn House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,115
    • Self-Funded Nursing Care from £1,400
    • RESPITE Self-Funded Residential Care from £1,225
    • RESPITE Self-Funded Nursing Care from £1,485

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.
  • (these prices are only a guideline, please contact Nairn House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Parking

  • On-site parking available.


Nairn House Care Home Reviews (67)

Total of 67, showing 61-67
9.6

Nairn House Care Home has a Review Score of 9.6 (9.557) out of 10, based on 44 reviews in the last 2 years. Over all time Nairn House Care Home has 67 reviews.

Overall Experience

  • 38
  • 25
  • 3
  • 1
  • 0

Date Published

67
14
33
44
23

Review from Noorjie R (Wife of Resident) published on 5 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband arrived here in October 2016. He is here on end of life care, this was my last resort as I could not care for him at home.
I am pleased and happy that he is here. He appears to be reasonably well cared for. I visit regularly and if there are any issues they are quickly resolved by staff.
The staff are friendly, they work very long hours and I appreciate their help and support.

Reply from Emily Wilson, Customer Service Administrator at Nairn House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M P (Friend of Resident) published on 5 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend is very happy here and she is well looked after. The staff are very nice, kind and helpful.

Reply from Emily Wilson, Customer Service Administrator at Nairn House Care Home

Thank you for your kind feedback. I am so pleased that you are happy with the staff at Nairn House and the care they are providing for your friend. The Bupa Customer Care Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stuart H (Brother of Resident) published on 4 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always welcoming always helpful and caring.

Reply from Emily Wilson, Customer Service Administrator at Nairn House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R M (Daughter of Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother has been here for 1 year. Nursing and care have been excellent. Always very prompt attention and joined up services.

Reply from Jamie, National Development Manager at Nairn House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janette A (Daughter of Resident) published on 3 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was, unfortunately, bed ridden and very poorly when she was admitted to Nairn House Care Home so didn't experience the lovely food and facilities provided but she was treated with dignity and kindness while she was there. Sadly, she died four weeks after being admitted. Thank you to all the
staff who did their best to make her as comfortable as possible while she was there.

Reply from Jayne Duck, Customer services administrator at Nairn House Care Home

Sorry to hear of your loss, please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kathleen K (Wife of Resident) published on 9 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was treated with the utmost care and patience during the last stage of his life. The nurses and carers did all they could to make his life as comfortable and pain-free as possible. I cannot thank them enough for their kindness.

Reply from Jayne Duck, Customer servicies administrator at Nairn House Care Home

Sorry to hear of your loss please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E L (Son of Resident) published on 19 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well run home. Clean, efficient, good nursing staff and reception. Excellent carers who mostly really cared about residents. Night nursing staff good. Night carers not so much so.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.6 (9.557)

Overview of Review Score

The Review Score of 9.6 (9.557) out of 10 for Nairn House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 44 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.557 for Nairn House Care Home is calculated as follows: ( (300 Excellents x 5) + (190 Goods x 4) + (6 Satisfactorys x 3) + (7 Poors x 2) ) ÷ 503 Ratings = 4.557

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Nairn House Care Home is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 42 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Feb 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 25 Mar 2025

Nairn House is a purpose-built home in north London, warmly welcoming people with a range of residential and nursing care needs. That includes nursing for those living with dementia.


Awards / Recognitions (7)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet