Norwood Green Care Home

Tentelow Lane, Southall UB2 4JA
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9.4 54 Reviews
  • Norwood Green Care Home, Southall
Norwood Green Care Home in Southall, Middlesex, offers 24-hour care and support for older people in a comfortable and homely environment.

The home can support people living with a range of differing health needs, including residential, nursing and dementia care and respite and short breaks are offered subject to the homes' availability.
   
As well as access to lounges and dining rooms, residents benefit from a library, a coffee lounge and private and peaceful landscaped gardens. There is a spacious activities room used for games, hobbies and crafts organised by the dedicated activities coordinator as part of the weekly programme of events. Minibus access affords the home the ability to get out and about to places of interest too.

Spacious, ensuite bedrooms allow their residents to receive personal care in the comfort and privacy of their own room, maintaining dignity and supporting independence.

Miguel and her team are on hand to assist you with your enquiry and a warm welcome awaits you at Norwood Green Care Home.

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Care Provided by Norwood Green Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 92 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Miguel Norville (Home Manager)
  • Admission Criteria
    • All admissions subject to completion of a care needs assessment.
    • Ages 65+
  • Room Information
    • Single Rooms (92)
    • Single Rooms with ensuite Wet Room (92)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2008
    • Last Refurbishment: 2024

Funding & Fees Guide for Norwood Green Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,400 – £1,400
    • Self-Funded Residential Dementia Care £1,400 – £1,400
    • Self-Funded Nursing Care £1,500 – £1,500
    • Self-Funded Nursing Dementia Care £1,600 – £1,600
    • RESPITE Self-Funded Residential Care £1,400 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £1,400 – £1,400
    • RESPITE Self-Funded Nursing Care £1,500 – £1,500
    • RESPITE Self-Funded Nursing Dementia Care £1,500 – £1,500

  • Respite Care Fees are subject to an assessment of individual needs.
  • (these prices are only a guideline, please contact Norwood Green Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Norwood Green Care Home Reviews (54)

Total of 54, showing 1-20
9.4

Norwood Green Care Home has a Review Score of 9.4 (9.370) out of 10, based on 17 reviews in the last 2 years. Over all time Norwood Green Care Home has 54 reviews.

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Review from E W (Daughter of Resident) published on 7 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Had a wonderful visit to celebrate my father's 90th birthday. His room was lovely and festive with 'Happy Birthday' banners on his wall. The activities co-ordinator has taken wonderful photo's of him which we will cherice. Such wonderful staff and the lunch looked delicious. Thank you.

Reply from Miguel Norville, Home Manager at Norwood Green Care Home

Thank you for leaving us a review, we're thrilled you enjoyed it.


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Review from Sabrina F (Daughter of Resident) published on 6 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Norwood Green Care Home is a welcoming, spacious and caring environment. My mother has been resident here for nearly one year and she is very settled and happy. All her needs are well catered for and the staff and management are always striving for excellence.
The home has seen many improvements
over the year.

Reply from Miguel Norville, Home Manager at Norwood Green Care Home

Thank you for recognising the improvements we have, and continue to make to enhance the lives of our residents. Warm regards.


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Review from K T (Niece of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a very daunting task to make the decision to place my aunty in a care home. Norwood Green were very patient and helpful. One particular staff member in the office was very helpful. The nursing staff are very attentive and kind, also very respectful to my aunt's needs.

Reply from Miguel Norville, Home Manager at Norwood Green Care Home

Thank you for taking the time to share your experience. We aim to provide support through the process of finding a care home for the family and next of kin of those needing care, as well as supporting our residents themselves. It can indeed be a daunting process but I am glad to hear we supported you throughout. Kindest wishes.


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Review from J N (Daughter of Resident) published on 23 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have only been here for a couple of hours, staff are friendly. So unable to mention activities or value for money.

Reply from Miguel Norville, Home Manager at Norwood Green Care Home

Well, it's a good start! Thank you for taking the time to share your first thoughts. I am sure you will experience a Norwood Green event or activity soon and we are certain you will enjoy it. Welcome to our home. Home Manager


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Review from L V (Resident) published on 16 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic home from home, could not ask for more. Carers, nurses are excellent. They always go the extra mile for you, easy to talk to. Such a relaxing place, always clean and tidy. The cleaners do a fantastic job of cleaning rooms every morning. Always smiling.
If I could, I would live here indefinitely.
Kitchen
staff, fantastic. I was never bored. Managers are easy to approach and easy to talk to. I would recommend this place.

Reply from Miguel Norville, Home Manager at Norwood Green Care Home

Thank you for your review. We will pass on your kind words to all our staff, See you soon.


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Review from L O (Resident) published on 18 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The show was very good, food good. Dancers were very good. Hope to see it again.

Reply from Miguel Norville, Home Manager at Norwood Green Care Home

We're glad you enjoyed the show and the wonderful food!


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Review from K S (Daughter of Resident) published on 18 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A really lovely Diwali party today with nice music, dancing, lights and fireworks, as well as the food! It is refreshing to see the Asian cultures celebrated and I would welcome more of this since musicians etc that come in tend to represent and cater to the older English generation.

Reply from Miguel Norville, Home Manager at Norwood Green Care Home

Thank you for sharing your feedback. This is something we can certainly explore amongst the wide variety of activities and entertainment we offer. Best wishes, Miguel


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Review from S F (Daughter of Resident) published on 7 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff to be extremely helpful, kind and caring. They have been so lovely towards my father. I would like to particularly thank the registered nurse for the kindness she has shown our family.

Reply from Miguel Norville, Home Manager at Norwood Green Care Home

Thank you for these wonderful words. Our staff will be so pleased to hear that you are happy with your father's care. Best Wishes, Miguel


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Review from Gail E (Daughter of Resident) published on 24 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Very poor, not very happy everything is very untidy, especially the kitchen floor is not very clean. In the bedroom very untidy, in the bathroom as well. The staff don't do what they are supposed to do considering it's a care home.

Reply from Miguel Norville, Home Manager at Norwood Green Care Home

Thank you for taking the time to write a review. I am very disappointed to read your comments, particularly as they are not representative of the high standards we are known for. I would appreciate the opportunity to address them directly with you and will contact you personally. Kind regards, Miguel.


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Review from M P (Nephew of Resident) published on 28 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Aunt has been resident since June 2023. On all visits staff and management have always been friendly and welcoming. Any issues have always been discussed and resolved. We are very pleased with the home and know she is in good, safe hands so no worry for our family. Great job.

Reply from Miguel Norville, Home Manager at Norwood Green Care Home

Thank you for your kind words. We're delighted to hear that your aunt feels at home and that our staff and management have met your expectations.


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Review from L T (Daughter of Resident) published on 24 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother only came to the care home ten days ago from hospital so it is early days. She was initially unsettled by the move but seems to be getting used to her new environment. The staff have all been very kind and supportive.

Reply from Miguel Norville, Home Manager at Norwood Green Care Home

Thank you for your feedback. We're pleased to hear that our staff have been kind and supportive during your mother's transition from the hospital. We understand that it takes time to adjust and we're here to ensure she feels comfortable and cared for in her new home.


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Review from N W (Relative of Resident) published on 5 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a highly recommended home. The carers as well as the management team are amazing. They looked after my uncle making it feel homely for him. Absolutely amazing. The managers are very helpful as well as the admin in the reception. It's a clean and neat home. I'm very happy with all the services.

Reply from Miguel Norville, Home Manager at Norwood Green Care Home

Thank you for your glowing review of Norwood Green Care Home. We're delighted to hear that both our carers and management team provided excellent care and made your uncle feel at home. We're grateful for your kind words. Kind regards.


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Review from Alison O (Daughter of Resident) published on 1 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely lovely, kind, patient staff... feel very happy that my dad is a resident as he is already being very well cared for. The activities yesterday were great fun; everybody was encouraged to join in and there was a lovely atmosphere.

Reply from Miguel Norville, Home Manager at Norwood Green Care Home

Thank you for your wonderful review of Norwood Green Care Home. We're thrilled to hear that your dad is being well cared for by our attentive staff and enjoying the activities. Your feedback means a lot to us, and we're dedicated to providing the best possible care for all our residents.


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Review from Gill S (Friend of Resident) published on 3 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was lovely to see my friend being well cared for, thank you. She looked very safe and secure, clean and tidy, my friend looked happy and well looked after so thank you. Staff are lovely and friendly.

Reply from Miguel, Home Manager at Norwood Green Care Home

Thank you for sharing your experience of our home and for your praise of our team. Best wishes.


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Review from Govind L (Resident) published on 3 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my arrival here I have found this place neat and clean. All the staff are extremely helpful in every way and kind, polite and obliging. The food and all the services provided are excellent. The staff at night also check on me which is good. Have no complaints about this place, it's just like home
to me.

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Review from Jenny P (Daughter of Resident) published on 20 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I come and visit my mother every week, on different days and times and the staff are always welcoming. My mother always looks good and well cared for.

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Review from J B (Daughter of Resident) published on 25 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the care my mother has received at Norwood Green, she is very well looked after. The management, staff and nurses are fantastic; very helpful and always happy. Her room is always clean and spotless. Would recommend.

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Review from Karen B (Relative of Resident) published on 10 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very helpful, giving very good care to residents. They all deserve gold medals as this is a very difficult job.

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Review from Zan A (Friend of Resident) published on 16 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care home.
Very much satisfied with the service and facilities.
Keep up the good work.
Excellent staff.

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Review from S C (Wife of Resident) published on 5 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff at Norwood Green Care Home highly enough. They are warm and friendly, patient and caring, and I am confident that my husband is in the best possible hands, which is very comforting. The environment is spotlessly clean and welcoming. Altogether excellent.

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Current Review Score: 9.4 (9.370)

Overview of Review Score

The Review Score of 9.4 (9.370) out of 10 for Norwood Green Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.500 for Norwood Green Care Home is calculated as follows: ( (141 Excellents x 5) + (45 Goods x 4) + (4 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 202 Ratings = 4.5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.87 Points relating to the number of positive Reviews for Norwood Green Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 92 registered maximum number of service users is 18.4. 16 Positive Reviews ÷ 18.4 = 0.87

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

No Bed Vacancies

posted 13 Mar 2025

No Current Bed / Place Vacancies


Awards / Recognitions (9)

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Meet the Team (5)

Miguel

Miguel Norville

Job Title: Home Manager

Joined: 2019

Miguel, originally from the picturesque island of St.Lucia in the West Indies, has been a Registered Nurse for the past 14 years. Choosing this profession out of a genuine love for people and a passion for caring, she migrated to the United Kingdom in December 2019. Initially working as a pre-registered nurse, she progressed to become a nursing home manager, demonstrating excellence in overseeing daily operations, implementing rigorous quality standards, and providing strong leadership to ensure the well-being and care of her residents.


Miguel's hobbies include reading, cherishing quality moments with her family, and staying ahead of current developments in healthcare.


Sipin

Sipin Samuel

Job Title: Deputy Manager

Joined: 2019

Sipin began his career in the care sector in 2009, inspired by his mother and his experiences caring for his grandparents. He joined Norwood Green in January 2019 as a Registered Nurse and now serves as Deputy Manager, striving to elevate care standards for residents. He holds a Bachelor's in Nursing, is a certified Dialysis Technician, and has a Master's in Hospital Management. Sipin's diverse experience includes work in the Medical Unit, Intensive Care Unit, Trauma Care, Cardiac ICU, and Dialysis Unit.


Outside work, he enjoys reading medical research, drawing, and music, with a goal to learn the guitar. He values strong family bonds and treasures time spent with his loved ones.


Jo Ann

Jo Ann

Job Title: Registered Nurse

Jo Ann has been a dedicated nurse at Norwood Green Care Home and has worked in the care industry for over 19 years, drawing inspiration from her mother's care experiences. She finds great fulfilment in bringing satisfaction and smiles to those she cares for, and she aspires to inspire others through her work.


Passionate about providing the best possible care, Jo Ann is committed to making a positive impact every day. Outside of work, she loves to sing and listen to music, finding joy and relaxation in her musical pursuits.


Ronaldkumar

Ronaldkumar

Job Title: Head Chef

Joined: 2024

Ronaldkumar has been the chef at Norwood Green Care Home for six months. Inspired by the joy of helping residents achieve their dietary goals, Ronaldkumar finds great fulfilment in his role, which reinforces his passion for working in social care.


Dedicated to providing high-quality meals that meet the dietary needs of the residents, Ronaldkumar strives to make a positive impact through nutritious and delicious food.
Outside of work, he enjoys playing musical instruments and is a big fan of music.


Socorro

Socorro

Job Title: Maintenance

Socorro has been a vital part of our maintenance team for over six years. Dedicated to ensuring the safety and security of our care home, Socorro works tirelessly to meet its daily needs.


Interacting with residents is a highlight of Socorro's day, providing opportunities to learn more about them while working. Committed to excellence, Socorro always strives to deliver the best in maintaining a safe and comfortable environment for everyone.


Frequently Asked Questions about Norwood Green Care Home

What types of Care is Norwood Green Care Home registered for?

Older Person Care, Dementia, Respite Care, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Norwood Green Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Norwood Green Care Home have?

There are 92 Single Rooms.

What are the Facilities & Services at Norwood Green Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Norwood Green Care Home to the centre of Southall?

0.9 mile(s) as the crow flies, distance by road may be significantly further.