The staff are really caring. My grandmother loves the home and feels safe
H H (Granddaughter of Resident)
The activities yesterday were great fun; everybody was encouraged to join in
Alison O (Daughter of Resident)
Have no complaints about this place, it's just like home to me
Govind L (Resident)
Respite Care Fees are subject to an assessment of individual needs.
Norwood Green Care Home has a Review Score of 9.5 (9.452) out of 10, based on 18 reviews in the last 2 years. Over all time Norwood Green Care Home has 55 reviews.
Review from S C (Wife of Resident) published on 5 January 2023
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Review from Ruth R (Daughter of Resident) published on 23 August 2022
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Reply from Katie Barnett, Marketing Executive at Norwood Green Care Home
Thank you, Ruth, for your positive feedback towards Norwood Green Care Home. We are so pleased to hear that your mum enjoyed her stay with us and that she settled in so well. One of our top priorities is to provide comfort in the home, so all residents feel welcomed. If there is anything more we can do or if you would like to book another stay with us, please do not hesitate to reach out.
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Review from Janet H (Sister of Resident) published on 30 June 2022
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Review from W G (Daughter of Resident) published on 16 June 2022
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Reply from Katie Barnett, Marketing Administrator at Norwood Green Care Home
Thank you for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.
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Review from C E (Son of Resident) published on 23 May 2022
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Review from A G (Daughter of Resident) published on 29 April 2022
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Reply from Olivia Shields, Marketing Assistant at Norwood Green Care Home
Thank you for your comments about Norwood Green Care Home. We appreciate you taking the time to give us feedback and let us know how we are doing. We are sorry to hear of the concerns you have raised. All of our team are committed to providing the best care for our residents, so we are disappointed to hear that you feel this has not happened in your case. We kindly ask that you contact the Home Manager directly so that we can discuss your concerns in more detail. Thank you again, we look forward to hearing from you.
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Review from H H (Granddaughter of Resident) published on 21 April 2022
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Review from B R (Granddaughter of Resident) published on 19 April 2022
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Review from S C (Daughter of Resident) published on 14 April 2022
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Review from M M (Son of Resident) published on 5 April 2022
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Review from A C (Granddaughter of Resident) published on 29 March 2022
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Review from S C (Daughter of Resident) published on 29 March 2022
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Review from M D (Son of Resident) published on 25 March 2022
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Review from A W (Friend of Resident) published on 25 March 2022
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Review from D S (Grandson of Resident) published on 23 March 2022
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Review from G L (Mother of Resident) published on 23 March 2022
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Review from D L (Daughter of Resident) published on 10 March 2022
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Reply from Olivia Shields, Marketing Assistant at Norwood Green Care Home
Thank you for letting us know how we are doing at Norwood Green Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.
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Review from H B (Husband of Resident) published on 10 March 2022
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Reply from Olivia Shields, Marketing Assistant at Norwood Green Care Home
Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Norwood Green Care Home was so positive. All of our team are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised
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Review from T G (Niece of Resident) published on 18 November 2021
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Reply from Olivia Shields, Marketing Assistant at Norwood Green Care Home
Thank you for your comments about your recent experience at Norwood Green Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.
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Review from G F (Friend of Resident) published on 24 September 2021
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The Review Score of 9.5 (9.452) out of 10 for Norwood Green Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 18 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 17 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.528 for Norwood Green Care Home is calculated as follows: ( (153 Excellents x 5) + (45 Goods x 4) + (4 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 214 Ratings = 4.528
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.924 Points relating to the number of positive Reviews for Norwood Green Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 92 registered maximum number of service users is 18.4. 17 Positive Reviews ÷ 18.4 = 0.924
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 13 Mar 2025
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Job Title: Home Manager
Joined: 2019
Miguel, originally from the picturesque island of St.Lucia in the West Indies, has been a Registered Nurse for the past 14 years. Choosing this profession out of a genuine love for people and a passion for caring, she migrated to the United Kingdom in December 2019. Initially working as a pre-registered nurse, she progressed to become a nursing home manager, demonstrating excellence in overseeing daily operations, implementing rigorous quality standards, and providing strong leadership to ensure the well-being and care of her residents.
Miguel's hobbies include reading, cherishing quality moments with her family, and staying ahead of current developments in healthcare.
Job Title: Deputy Manager
Joined: 2019
Sipin began his career in the care sector in 2009, inspired by his mother and his experiences caring for his grandparents. He joined Norwood Green in January 2019 as a Registered Nurse and now serves as Deputy Manager, striving to elevate care standards for residents. He holds a Bachelor's in Nursing, is a certified Dialysis Technician, and has a Master's in Hospital Management. Sipin's diverse experience includes work in the Medical Unit, Intensive Care Unit, Trauma Care, Cardiac ICU, and Dialysis Unit.
Outside work, he enjoys reading medical research, drawing, and music, with a goal to learn the guitar. He values strong family bonds and treasures time spent with his loved ones.
Job Title: Registered Nurse
Jo Ann has been a dedicated nurse at Norwood Green Care Home and has worked in the care industry for over 19 years, drawing inspiration from her mother's care experiences. She finds great fulfilment in bringing satisfaction and smiles to those she cares for, and she aspires to inspire others through her work.
Passionate about providing the best possible care, Jo Ann is committed to making a positive impact every day. Outside of work, she loves to sing and listen to music, finding joy and relaxation in her musical pursuits.
Job Title: Head Chef
Joined: 2024
Ronaldkumar has been the chef at Norwood Green Care Home for six months. Inspired by the joy of helping residents achieve their dietary goals, Ronaldkumar finds great fulfilment in his role, which reinforces his passion for working in social care.
Dedicated to providing high-quality meals that meet the dietary needs of the residents, Ronaldkumar strives to make a positive impact through nutritious and delicious food.
Outside of work, he enjoys playing musical instruments and is a big fan of music.
Job Title: Maintenance
Socorro has been a vital part of our maintenance team for over six years. Dedicated to ensuring the safety and security of our care home, Socorro works tirelessly to meet its daily needs.
Interacting with residents is a highlight of Socorro's day, providing opportunities to learn more about them while working. Committed to excellence, Socorro always strives to deliver the best in maintaining a safe and comfortable environment for everyone.