Norwood Green Care Home

Tentelow Lane, Southall UB2 4JA
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9.5 56 Reviews
  • Norwood Green Care Home, Southall
Norwood Green Care Home in Southall, Middlesex, offers 24-hour care and support for older people in a comfortable and homely environment.

The home can support people living with a range of differing health needs, including residential, nursing and dementia care and respite and short breaks are offered subject to the homes' availability.
   
As well as access to lounges and dining rooms, residents benefit from a library, a coffee lounge and private and peaceful landscaped gardens. There is a spacious activities room used for games, hobbies and crafts organised by the dedicated activities coordinator as part of the weekly programme of events. Minibus access affords the home the ability to get out and about to places of interest too.

Spacious, ensuite bedrooms allow their residents to receive personal care in the comfort and privacy of their own room, maintaining dignity and supporting independence.

Miguel and her team are on hand to assist you with your enquiry and a warm welcome awaits you at Norwood Green Care Home.

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Care Provided by Norwood Green Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 92 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Miguel Norville (Home Manager)
  • Admission Criteria
    • All admissions subject to completion of a care needs assessment.
    • Ages 65+
  • Room Information
    • Single Rooms (92)
    • Single Rooms with ensuite Wet Room (92)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2008
    • Last Refurbishment: 2024

Funding & Fees Guide for Norwood Green Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,500 – £1,500
    • Self-Funded Residential Dementia Care £1,500 – £1,500
    • Self-Funded Nursing Care £1,600 – £1,600
    • Self-Funded Nursing Dementia Care £1,600 – £1,600
    • RESPITE Self-Funded Residential Care £1,700 – £1,700
    • RESPITE Self-Funded Residential Dementia Care £1,700 – £1,700
    • RESPITE Self-Funded Nursing Care £1,800 – £1,800
    • RESPITE Self-Funded Nursing Dementia Care £1,800 – £1,800

  • Fees are subject to an assessment of individual needs.
  • (these prices are only a guideline, please contact Norwood Green Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Norwood Green Care Home Reviews (56)

Total of 56, showing 21-40
9.5

Norwood Green Care Home has a Review Score of 9.5 (9.487) out of 10, based on 19 reviews in the last 2 years. Over all time Norwood Green Care Home has 56 reviews.

Overall Experience

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  • 16
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  • 2

Date Published

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Review from Zan A (Friend of Resident) published on 16 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care home.
Very much satisfied with the service and facilities.
Keep up the good work.
Excellent staff.

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Review from S C (Wife of Resident) published on 5 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff at Norwood Green Care Home highly enough. They are warm and friendly, patient and caring, and I am confident that my husband is in the best possible hands, which is very comforting. The environment is spotlessly clean and welcoming. Altogether excellent.

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Review from Ruth R (Daughter of Resident) published on 23 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was at Norwood Green Care Home for a few weeks after being in the hospital to recoup. Mum was well looked after and misses the staff she knew well. I was always made welcome, and the staff were always very patient, answering my questions and making changes where required for Mum. The minute I
stepped into the building, there was always a warm welcome. The whole team starting from the manager, are all very dedicated to making the experience and care of the residents the best they can be and keeping them safe and comfortable. The manager went out of her way to ensure Mum got a room that was in the same position as the last time Mum stayed there, which made a big difference to Mum's stay. They have a great maintenance team also, who made sure Mum had everything she needed in her room. We will be back!

Reply from Katie Barnett, Marketing Executive at Norwood Green Care Home

Thank you, Ruth, for your positive feedback towards Norwood Green Care Home. We are so pleased to hear that your mum enjoyed her stay with us and that she settled in so well. One of our top priorities is to provide comfort in the home, so all residents feel welcomed. If there is anything more we can do or if you would like to book another stay with us, please do not hesitate to reach out.


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Review from Janet H (Sister of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care was given to my brother, he was in very poor health and needed everything done for him. I believe he only lived as long as he did due to the care he was given. Whenever I visited, the staff were always helpful and friendly and all staff said hello to you.

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Review from W G (Daughter of Resident) published on 16 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother stayed at Norwood Green Care Home in May 2022. She was comfortable, safe and secure here. She was treated with care and dignity by the staff from the first day. I would not hesitate to recommend this care provided to friends or family if they needed similar care or treatment.

Reply from Katie Barnett, Marketing Administrator at Norwood Green Care Home

Thank you for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.


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Review from C E (Son of Resident) published on 23 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad is very happy here. All the staff here are looking after him very well, that's all we ask. We are happy he is happy. Thank you to all who work here at Norwood Green Care Home.

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Review from A G (Daughter of Resident) published on 29 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

My mum went into Norwood Green in September 2021 until 29th March 2022. Very disappointed with the service. No activities. My mum has declined physically and mentally since she was there. Residents walking around with no motivation because the carers don't interact with them. The manager and carers
seem friendly until you tell them your concerns about my mum's health and hygiene, then they are not friendly anymore. Definitely not a place for people with Alzheimer's whom they have mobility and are still more or less independent.

Reply from Olivia Shields, Marketing Assistant at Norwood Green Care Home

Thank you for your comments about Norwood Green Care Home. We appreciate you taking the time to give us feedback and let us know how we are doing. We are sorry to hear of the concerns you have raised. All of our team are committed to providing the best care for our residents, so we are disappointed to hear that you feel this has not happened in your case. We kindly ask that you contact the Home Manager directly so that we can discuss your concerns in more detail. Thank you again, we look forward to hearing from you.


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Review from H H (Granddaughter of Resident) published on 21 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Norwood Green is an amazing home. The staff are really caring. My grandmother loves the home and feels safe. She loves Asian food. The home is very clean and tidy. The rooms are really good. The team are very quick in answering the calls and never has to wait for a long time. Amazing care home!

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Review from B R (Granddaughter of Resident) published on 19 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care my grandfather receives at Norwood Green, we were nervous as a family as we have never done anything like this before but the staff in the home are so caring and kind that we quickly realised we had made the right choice. We can’t thank Norwood green enough for the amazing
job they do!

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Review from S C (Daughter of Resident) published on 14 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very friendly, caring, helpful, quick to answer the phone and any questions, and will get back to you. Meals look very tasty and my dad is enjoying them and he has definitely built his nourishment up and is looking very well. He is also moving about much better.

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Review from M M (Son of Resident) published on 5 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is very clean with exceptionally friendly and caring staff. Excellent quality meals.

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Review from A C (Granddaughter of Resident) published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is friendly and attentive, clean rooms and bathrooms. Staff want what's best and make a smashing cup of team. Thank you everyone!

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Review from S C (Daughter of Resident) published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly, caring staff. Nothing is too much trouble. My dad has improved so much in the short time he has been here it's lovely to see. He enjoys the food very much. All are doing a great job, keep it up, thank you.

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Review from M D (Son of Resident) published on 25 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic staff and care. We feel very lucky to have mum in this home.

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Review from A W (Friend of Resident) published on 25 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Only a brief stay but staff seemed extremely helpful. The location and facilities are lovely.

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Review from D S (Grandson of Resident) published on 23 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very helpful and friendly.

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Review from G L (Mother of Resident) published on 23 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As always when we visit, the staff of Norwood Green Care Home are always kind and attentive, my mother is very happy and content at Norwood. The facility is always clean and in good order, and seems a very happy place.

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Review from D L (Daughter of Resident) published on 10 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very friendly and helpful, clean and tidy home. My mother likes it here, she is happy so good work staff members and thank you.

Reply from Olivia Shields, Marketing Assistant at Norwood Green Care Home

Thank you for letting us know how we are doing at Norwood Green Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from H B (Husband of Resident) published on 10 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Norwood Green is a perfect example of how a care home should be. Staff are always helpful and pleasant which helps me stay comfortable knowing my dear wife is being well looked after.

Reply from Olivia Shields, Marketing Assistant at Norwood Green Care Home

Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Norwood Green Care Home was so positive. All of our team are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised


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Review from T G (Niece of Resident) published on 18 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care home staff are friendly and professional. Rooms are always clean and tidy. My uncle appears happy here.

Reply from Olivia Shields, Marketing Assistant at Norwood Green Care Home

Thank you for your comments about your recent experience at Norwood Green Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.


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Current Review Score: 9.5 (9.487)

Overview of Review Score

The Review Score of 9.5 (9.487) out of 10 for Norwood Green Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.509 for Norwood Green Care Home is calculated as follows: ( (155 Excellents x 5) + (55 Goods x 4) + (4 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 226 Ratings = 4.509

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.978 Points relating to the number of positive Reviews for Norwood Green Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 92 registered maximum number of service users is 18.4. 18 Positive Reviews ÷ 18.4 = 0.978

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (5)

Miguel

Miguel Norville

Job Title: Home Manager

Joined: 2019

Miguel, originally from the picturesque island of St.Lucia in the West Indies, has been a Registered Nurse for the past 14 years. Choosing this profession out of a genuine love for people and a passion for caring, she migrated to the United Kingdom in December 2019. Initially working as a pre-registered nurse, she progressed to become a nursing home manager, demonstrating excellence in overseeing daily operations, implementing rigorous quality standards, and providing strong leadership to ensure the well-being and care of her residents.


Miguel's hobbies include reading, cherishing quality moments with her family, and staying ahead of current developments in healthcare.


Sipin

Sipin Samuel

Job Title: Deputy Manager

Joined: 2019

Sipin began his career in the care sector in 2009, inspired by his mother and his experiences caring for his grandparents. He joined Norwood Green in January 2019 as a Registered Nurse and now serves as Deputy Manager, striving to elevate care standards for residents. He holds a Bachelor's in Nursing, is a certified Dialysis Technician, and has a Master's in Hospital Management. Sipin's diverse experience includes work in the Medical Unit, Intensive Care Unit, Trauma Care, Cardiac ICU, and Dialysis Unit.


Outside work, he enjoys reading medical research, drawing, and music, with a goal to learn the guitar. He values strong family bonds and treasures time spent with his loved ones.


Jo Ann

Jo Ann

Job Title: Registered Nurse

Jo Ann has been a dedicated nurse at Norwood Green Care Home and has worked in the care industry for over 19 years, drawing inspiration from her mother's care experiences. She finds great fulfilment in bringing satisfaction and smiles to those she cares for, and she aspires to inspire others through her work.


Passionate about providing the best possible care, Jo Ann is committed to making a positive impact every day. Outside of work, she loves to sing and listen to music, finding joy and relaxation in her musical pursuits.


Ronaldkumar

Ronaldkumar

Job Title: Head Chef

Joined: 2024

Ronaldkumar has been the chef at Norwood Green Care Home for six months. Inspired by the joy of helping residents achieve their dietary goals, Ronaldkumar finds great fulfilment in his role, which reinforces his passion for working in social care.


Dedicated to providing high-quality meals that meet the dietary needs of the residents, Ronaldkumar strives to make a positive impact through nutritious and delicious food.
Outside of work, he enjoys playing musical instruments and is a big fan of music.


Socorro

Socorro

Job Title: Maintenance

Socorro has been a vital part of our maintenance team for over six years. Dedicated to ensuring the safety and security of our care home, Socorro works tirelessly to meet its daily needs.


Interacting with residents is a highlight of Socorro's day, providing opportunities to learn more about them while working. Committed to excellence, Socorro always strives to deliver the best in maintaining a safe and comfortable environment for everyone.