Norwood Green Care Home

Tentelow Lane, Southall UB2 4JA
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9.5 56 Reviews
  • Norwood Green Care Home, Southall
Norwood Green Care Home in Southall, Middlesex, offers 24-hour care and support for older people in a comfortable and homely environment.

The home can support people living with a range of differing health needs, including residential, nursing and dementia care and respite and short breaks are offered subject to the homes' availability.
   
As well as access to lounges and dining rooms, residents benefit from a library, a coffee lounge and private and peaceful landscaped gardens. There is a spacious activities room used for games, hobbies and crafts organised by the dedicated activities coordinator as part of the weekly programme of events. Minibus access affords the home the ability to get out and about to places of interest too.

Spacious, ensuite bedrooms allow their residents to receive personal care in the comfort and privacy of their own room, maintaining dignity and supporting independence.

Miguel and her team are on hand to assist you with your enquiry and a warm welcome awaits you at Norwood Green Care Home.

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Care Provided by Norwood Green Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 92 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Miguel Norville (Home Manager)
  • Admission Criteria
    • All admissions subject to completion of a care needs assessment.
    • Ages 65+
  • Room Information
    • Single Rooms (92)
    • Single Rooms with ensuite Wet Room (92)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2008
    • Last Refurbishment: 2024

Funding & Fees Guide for Norwood Green Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,500 – £1,500
    • Self-Funded Residential Dementia Care £1,500 – £1,500
    • Self-Funded Nursing Care £1,600 – £1,600
    • Self-Funded Nursing Dementia Care £1,600 – £1,600
    • RESPITE Self-Funded Residential Care £1,700 – £1,700
    • RESPITE Self-Funded Residential Dementia Care £1,700 – £1,700
    • RESPITE Self-Funded Nursing Care £1,800 – £1,800
    • RESPITE Self-Funded Nursing Dementia Care £1,800 – £1,800

  • Fees are subject to an assessment of individual needs.
  • (these prices are only a guideline, please contact Norwood Green Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Norwood Green Care Home Reviews (56)

Total of 56, showing 41-56
9.5

Norwood Green Care Home has a Review Score of 9.5 (9.487) out of 10, based on 19 reviews in the last 2 years. Over all time Norwood Green Care Home has 56 reviews.

Overall Experience

  • 36
  • 16
  • 2
  • 0
  • 2

Date Published

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37

Review from G F (Friend of Resident) published on 24 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been extremely impressed by the kind and professional staff - I have never been to such a friendly and caring home.
It is also very clean, especially now during Covid.

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Review from T T (Nephew of Resident) published on 9 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is great to see my Aunty in Norwood Green Care Home. After my Aunty had a hip replacement, she couldn't walk herself and needed 24-hour assistance.

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Review from Matthew D (Son of Resident) published on 19 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with the care home. My mother has settled into her new room and surroundings very well. All staff have been very helpful. I really like the effort they gave with making mum's room nice, tidy and welcoming. Very happy.

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Review from J P (Daughter of Resident) published on 11 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What I have seen in the short time my mum has been here, is good.

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Review from F G (Daughter of Resident) published on 22 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff. I would recommend this to everyone. I do appreciate how much you do care about my mother, even though she hadn't spoken much. Thank you so much.

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Review from Tmatwinder D (Resident) published on 8 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is nice, I am well looked after by responsive management. They are very friendly, welcoming and I have never had an issue. I am very comfortable and happy with the service. I am updated with the changes at all times.

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Review from I C (Relative of Resident) published on 13 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

During the recent Covid emergency the home has done an excellent job in keeping people up to date and allowing them to be in touch with their relatives. We could not have asked more from the staff in this respect. It is also clear that over recent weeks there has been a change in management, with much
greater responsiveness and a clear desire to learn more about those people in their charge.
I have no doubt that if this continues, our current assessment of the management as satisfactory would change to good and even excellent.

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Review from Samantha N (Friend of Resident) published on 11 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very friendly and caring and treat the residents with the highest quality of standards. I have noticed that the home has had a dramatic change within a short space of time since they have appointed a new manager. I hope this will continue.

Reply from Olivia Shields, Marketing Assistant at Norwood Green Care Home

Thank you, Samantha, for your feedback and for taking the time to share your experience of our home. We are pleased to learn it has been so positive and look forward to seeing you again soon. Take care.


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Review from L H (Private Carer of Resident) published on 4 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care and respect shown by all members of staff is of the highest quality and standard. Each Resident is treated as an individual, and their preferences and choices are always respected.

Reply from Ronnie Cavanagh, Marketing at Norwood Green Care Home

Thank you we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Norwood Green Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Janet R (Wife of Resident) published on 1 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

This is my first experience of how a care home works. The staff are friendly to visitors and caring to the ones who live in here. I also think the ones that are active need stimulation, activities need to be put in place.

Reply from Ronnie Cavanagh, Marketing at Norwood Green Care Home

Thank you, Janet, for your feedback following your recent experience of Norwood Green Care Home. We appreciate you taking the time to let us know how we are doing and are pleased to learn that your overall experience has been a positive one. We take all feedback on board and would welcome an opportunity to discuss our activities programme with you upon your next visit. Have a wonderful day and we look forward to seeing you again soon.


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Review from Vipan S (Wife of Resident) published on 22 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My husband has been a resident of this place for the last 2 and a half years. The care home is run reasonably well and residents are looked after satisfactorily. However, there is room for improvement at this place in terms of care, hygiene, food, cleaners, staffing and environment. Some of the issues/concerns
are being addressed but a lot to be done to address the other issues/concerns.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Norwood Green Care Home

Thank you for your feedback. We appreciate you taking the time to share your views. All of the staff are committed to providing the best possible care experience for all of our residents. We appreciate all of your comments and I would welcome an opportunity to discuss this further with you. Please reach out to us at the home to arrange a meeting. Thank you once again


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Review from Betty M (Wife of Resident) published on 4 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband stayed with you for one week in March 24/31. He has had respite in a number of care homes in the vicinity, none of which match up to the care and nursing you give in Norwood Green. The place was clean, friendly food wonderful. You saw to his every need and whim. He loved it there, I hope
when he needs to attend a care home again it can be with you. Your review from the care commission should be excellent not just good. Thank you so so much.

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Review from Patricia W (Daughter of Resident) published on 22 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and brothers and sisters are very happy with the care our dad is getting he is cared for, kept nice and clean and well fed if we talk to any member of staff they are always very polite and helpful.
The only thing I have a problem with is the door to his room has to be held open with a chair
as the door stop has been missing since he moved in there, I have mentioned this several times, because of fire risk.

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Review from Beryl B (Resident) assisted by family/friend published on 22 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and staff have always been very co-operative and do their best to accommodate the individual wishes of the residents. Sometimes there can be a slight communication problem on both sides.

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Review from Erika A (Daughter of Resident) published on 16 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good care, good rate of CQC good management.

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Review from Nick B (Son of Resident) published on 15 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great staff and caring. Such a loving environment. Excellent management team - very knowledgeable and experienced.

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Current Review Score: 9.5 (9.487)

Overview of Review Score

The Review Score of 9.5 (9.487) out of 10 for Norwood Green Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.509 for Norwood Green Care Home is calculated as follows: ( (155 Excellents x 5) + (55 Goods x 4) + (4 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 226 Ratings = 4.509

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.978 Points relating to the number of positive Reviews for Norwood Green Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 92 registered maximum number of service users is 18.4. 18 Positive Reviews ÷ 18.4 = 0.978

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (9)

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Meet the Team (5)

Miguel

Miguel Norville

Job Title: Home Manager

Joined: 2019

Miguel, originally from the picturesque island of St.Lucia in the West Indies, has been a Registered Nurse for the past 14 years. Choosing this profession out of a genuine love for people and a passion for caring, she migrated to the United Kingdom in December 2019. Initially working as a pre-registered nurse, she progressed to become a nursing home manager, demonstrating excellence in overseeing daily operations, implementing rigorous quality standards, and providing strong leadership to ensure the well-being and care of her residents.


Miguel's hobbies include reading, cherishing quality moments with her family, and staying ahead of current developments in healthcare.


Sipin

Sipin Samuel

Job Title: Deputy Manager

Joined: 2019

Sipin began his career in the care sector in 2009, inspired by his mother and his experiences caring for his grandparents. He joined Norwood Green in January 2019 as a Registered Nurse and now serves as Deputy Manager, striving to elevate care standards for residents. He holds a Bachelor's in Nursing, is a certified Dialysis Technician, and has a Master's in Hospital Management. Sipin's diverse experience includes work in the Medical Unit, Intensive Care Unit, Trauma Care, Cardiac ICU, and Dialysis Unit.


Outside work, he enjoys reading medical research, drawing, and music, with a goal to learn the guitar. He values strong family bonds and treasures time spent with his loved ones.


Jo Ann

Jo Ann

Job Title: Registered Nurse

Jo Ann has been a dedicated nurse at Norwood Green Care Home and has worked in the care industry for over 19 years, drawing inspiration from her mother's care experiences. She finds great fulfilment in bringing satisfaction and smiles to those she cares for, and she aspires to inspire others through her work.


Passionate about providing the best possible care, Jo Ann is committed to making a positive impact every day. Outside of work, she loves to sing and listen to music, finding joy and relaxation in her musical pursuits.


Ronaldkumar

Ronaldkumar

Job Title: Head Chef

Joined: 2024

Ronaldkumar has been the chef at Norwood Green Care Home for six months. Inspired by the joy of helping residents achieve their dietary goals, Ronaldkumar finds great fulfilment in his role, which reinforces his passion for working in social care.


Dedicated to providing high-quality meals that meet the dietary needs of the residents, Ronaldkumar strives to make a positive impact through nutritious and delicious food.
Outside of work, he enjoys playing musical instruments and is a big fan of music.


Socorro

Socorro

Job Title: Maintenance

Socorro has been a vital part of our maintenance team for over six years. Dedicated to ensuring the safety and security of our care home, Socorro works tirelessly to meet its daily needs.


Interacting with residents is a highlight of Socorro's day, providing opportunities to learn more about them while working. Committed to excellence, Socorro always strives to deliver the best in maintaining a safe and comfortable environment for everyone.