Ogilvy Court has a Review Score of 9.7 (9.710) out of 10, based on 23 reviews in the last 2 years. Over all time Ogilvy Court has 27 reviews.
Review from Trish M (Daughter of Resident) published on 11 June 2024
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Review from J D (Granddaughter of Resident) published on 15 May 2024
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Review from Lois P (Niece of Resident) published on 29 February 2024
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Review from Winnel R (Daughter of Resident) published on 16 November 2023
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Review from Vincent P (Son of Resident) published on 7 August 2023
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Review from Caliscia S (Granddaughter of Resident) published on 28 June 2023
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Review from Valerie T (Wife of Resident) published on 27 June 2023
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Review from Michael Q (Friend of Resident) published on 26 June 2023
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Review from S S (Daughter of Resident) published on 26 June 2023
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Review from I C (Son of Resident) published on 23 June 2023
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Review from S M (Husband of Resident) published on 23 June 2023
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Review from Anthony B (Son of Resident) published on 14 June 2023
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Review from Clare H (Power of Attorney of Resident) published on 14 June 2023
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Review from Valerie J (Daughter of Resident) published on 14 June 2023
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Review from Laurence S (Son of Resident) published on 14 June 2023
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Review from Hugh C (Friend of Resident) published on 13 June 2023
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Review from Myra B (Aunt of Resident) published on 13 June 2023
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Review from M B (Daughter of Resident) published on 12 June 2023
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Review from L J (Daughter of Resident) published on 12 June 2023
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Review from Paul K (Cousin of Resident) published on 12 June 2023
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The Review Score of 9.7 (9.710) out of 10 for Ogilvy Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.710 for Ogilvy Court is calculated as follows: ( (194 Excellents x 5) + (61 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 262 Ratings = 4.71
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Ogilvy Court is based on 23 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 23 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
The team and I consider it a huge privilege to care for older people and are proud that their families trust us to care for them.
This is a lovely friendly and happy home, with a great family atmosphere. We look forward to welcoming you here soon.