Fees dependent on room and location in the home. Discount offered for shared rooms.
No visiting restrictions
Parking available on site
Orchard House Nursing Home has a Review Score of 9.8 (9.826) out of 10, based on 23 reviews in the last 2 years. Over all time Orchard House Nursing Home has 24 reviews.
Review from Wanda S (Daughter of Resident) published on 10 October 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Chandra Uwins, Group Operations Manager at Orchard House Nursing Home
Thank you for your kind words. I will pass your review on to our staff. They all work extremely hard and it is lovely when we can show them how much they are appreciated by residents and their families.
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Review from L B (Daughter of Resident) published on 21 September 2023
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Overall Experience
5.0 out of 5
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Review from Lorna A (Wife of Resident) published on 13 September 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Chandra Uwins, Group Operations Manager at Orchard House Nursing Home
Thank you for your kind words, we will continue to care for your husband to our usual high standards.
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Review from Alison P (Daughter-in-law of Resident) published on 22 March 2018
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Overall Experience
4.0 out of 5
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The Review Score of 9.8 (9.826) out of 10 for Orchard House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.826 for Orchard House Nursing Home is calculated as follows: ( (217 Excellents x 5) + (39 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 259 Ratings = 4.826
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Orchard House Nursing Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 23 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 29 Nov 2023
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Registered Manager
Joined: 2017
Our team is headed up by Chandra Uwins- the Group Operations Manager who has been part of the Team for over twenty years and Vera Liubchivschi, who has been in the care industry for over ten years. She joined Orchard House and Lodore Nursing Homes in 2017 as a Registered Nurse and became the Home Manager in 2024.
Vera is also a Clinical Psychologist and Family Therapist.
Both, Chandra and Vera, strive to ensure the effective delivery of holistic person-centred care in a safe environment in accordance with CQC standards. They lead by example and work with a dedicated team to provide high standards of care in a homely and happy environment. They have always maintained good relationships with the local authority and Sutton Clinical Commissioning Group.
"At Orchard House and Lodore Nursing Home, we celebrate difference. Embracing culture and diversity is at the very heart of our offering. We welcome residents from all walks of life - no matter their culture, faith or mother tongue.
I feel it’s very important to maintain our links within our community in Sutton to enhance the lives of the residents, especially around activities. Every day is different and brings new challenges and rewards but my passion is to provide the best possible care to enhance the resident's lives.”
Vera Liubchivschi
Registered Manager
