Barchester Park View Care Home

Park View, Dagenham RM10 9HW
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9.9 88 Reviews
  • Barchester Park View Care Home, Dagenham
Barchester Park View Care Home is situated in Dagenham, East London.

The home provides care for adults across its five communities. Residents are supported at Park View when they need a level of care that cannot be provided in the community.

Oaks communities support younger people with dementia, aged 18 upwards. The Oaks is a lively and vibrant environment, promoting independence and person-centred care. Residents are very much part of the local community, with the chance to participate in regular trips out.

Memory Lane is home to older people living with dementia. Residents are encouraged to live life to the full and access a variety of activities throughout the day.

The Elderly Frail community cares for people who are physically frail and have nursing needs and are supported by a team of experienced qualified nurses.

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Care Provided by Barchester Park View Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 108 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Head/Brain Injury
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Renata Kindereviciene (Manager)
  • Admission Criteria
    • NHS, Social Service and Private clients
    • Ages 18+
  • Room Information
    • Single Rooms (108)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (22)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Barchester Park View Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,499

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Park View Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • They are pleased to welcome visitors at any time.


  • Parking

  • On site parking facilities for guests and visitors.


Barchester Park View Care Home Reviews (88)

Total of 88, showing 61-80
9.9

Barchester Park View Care Home has a Review Score of 9.9 (9.870) out of 10, based on 21 reviews in the last 2 years. Over all time Barchester Park View Care Home has 88 reviews.

Overall Experience

  • 68
  • 17
  • 3
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Date Published

88
4
9
21
67

Review from M T (Wife of Resident) published on 28 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has Alzheimer's and has come to live at Barchester Park View Care Home 10 days ago. The home is very welcoming from the manager to all the staff who seem to have a great deal of empathy in dealing with him. All his needs are catered for and this gives me some peace of mind. He seems to have
settled very well and that is down to the care. Many thanks, Barchester Park View Care Home.

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Review from A M (Daughter of Resident) published on 23 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent all round. Staff very good, home good and care good.

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Review from T W (Resident) published on 23 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff and support are excellent.

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Review from M B (Daughter of Resident) published on 23 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care is very good. Mum needs help with everything including feeding and drinking. It is always done in a friendly, unrushed manner. Food is always presented well! The nursing staff are on hand for any medical problems and if needed will refer to the GP, who visits regularly.

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Review from S O (Son of Resident) published on 23 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad is in the Memory Lane unit and I find the staff in Memory Lane very caring and try to keep everyone happy and comfortable.


PS re the regular staff - please keep it to regular staff! I notice sometimes when different ones are on it's not as good.


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Review from L M (Sister of Resident) published on 23 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been here for a few months and has settled nicely. All the staff are lovely and always smiling. They are very helpful and ready to answer any questions.

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Review from C C (Friend of Resident) published on 20 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Each week I visit, there is something going on. Be it bingo, singing, table tennis (seated) or creative therapy. A hairdresser is there (Wednesday) and staff are around if help is needed.

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Review from Jillian N (Friend of Resident) published on 20 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A weekly visit to my friend is always a pleasure. Not only to see the staff and other residents but to see them taking part in activities no matter how small their input is.

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Review from Julie B (Daughter of Resident) published on 20 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I come to see my mum happy with activities and the hairdresser. She does get confused which I do worry about. Food can be monotonous but will do alternative if requested.
But very happy overall that mum is here.

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Review from Pat M (Daughter of Resident) published on 29 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment my mum came into Park View Care Home when my brothers and I were utterly devastated that she now needed care mum has been looked after by all staff with so much love and understanding she has been made to feel like part of their family. Management and care staff could not have given
us more. We are delighted mum has settled so well and has gone from a respite to a permanent resident, we have peace of mind with mum staying at Park View Care Home.

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Review from Steven T (Son of Resident) published on 17 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A caring, helpful, friendly care home. I wish my mother went here in the first place. I would give them top marks considering the home she first went in. Park View outrates them in all situations.
Would highly recommend.

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Review from Kevin W (Son of Resident) published on 17 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On our first visit to my mum, we found the home very clean and tidy. The staff are very friendly and seem to want to do a lot for the patients.

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Review from C L (Daughter of Resident) published on 6 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been well cared for and is very happy.

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Review from Anthony O (Son of Resident) published on 6 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The home has gone down in standards since my dad first arrived. Food he has on a daily basis varies in its quality and sometimes is served cold and lacks variety. The staff that work on my dad's ward work hard and are good but it seems that there is not enough of them to attend all the patients.

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Review from J G (Wife of Resident) published on 7 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When my husband came here, I was not sure this was the place for him, it took him a while to get used to it and it seemed carers were having a hard time too. I requested him to be moved to another floor which is quieter and since he doesn't like noise, the floor he is on now seems ok and feels like
home. Very clean, good staff, good management, good food and lovely views.

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Review from Victor F (Son of Resident) published on 24 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very friendly, open and caring. My mother is well-fed, has lots of activities offered to her with at least one member of staff on hand at all times. They always call me up to inform me of any event on her health/wellbeing. The place is clean and secure with wholesome food. The home has different
floors within a massive house to accommodate people with different ailments eg dementia floor but also has a large communal floor for socialising under supervision. Feel of the place is very professional and smart and clean and organised. Masses of staff from cooks to the manager 24/7 and carers and cleaners. Highly recommended.

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Review from Hazel D (Mother of Resident) published on 16 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter has been a resident here for eight years, she has been looked after so well. During her stay, I have never had to complain about anything. The home has always been clean and nice smelling. Whenever I visit the carers are always civil and very obliging. I have not got a bad word to say about
Barchester Park View Care Home, I would recommend it to anyone.

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Review from L A (Wife of Resident) published on 7 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been a resident at Park View Care Home for the past 20months.
I am very happy and satisfied with the care he is receiving. The carers are patient, caring and interact with my husband.

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Review from Albert M (Father of Resident) published on 13 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter has been cared for 100%. Very happy atmosphere and I couldn't thank them enough.

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Review from Mary W (Friend of Resident) published on 29 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is in the best health he has had for years and is being cared for so well for by the staff. The staff are always pleasant and welcoming and I know my friend is in good hands. I am so grateful to all the staff I meet for all they do and I so respect how they work...with patience and tolerance
and they treat the residents with respect too.

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Current Review Score: 9.9 (9.870)

Overview of Review Score

The Review Score of 9.9 (9.870) out of 10 for Barchester Park View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.898 for Barchester Park View Care Home is calculated as follows: ( (223 Excellents x 5) + (21 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 246 Ratings = 4.898

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.972 Points relating to the number of positive Reviews for Barchester Park View Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 108 registered maximum number of service users is 21.6. 21 Positive Reviews ÷ 21.6 = 0.972

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Aug 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (5)

Renata

Renata Kindereviene

Job Title: General Manager

Joined: 2006

My name is Renata and I am the General Manager here at Park View. I trained as a Registered Nurse in Lithuania and, in 2006, I moved to the United Kingdom. I started working at Park View in May 2012 and received my 10 year Long Service Award with Barchester in 2016.


It is my responsibility to ensure that all residents are provided with the very best care and that our team work their hardest so that those we support can maintain their dignity and live a healthy and happy life.


My vision for Park View is for us to be the best care home in London.


Tracy

Tracy Fursland

Job Title: HR

Joined: 2016

I started at Park View in January 2016 as a Care Assistant, and then I was given the chance to work with the admin team in November 2017, and I’ve enjoyed every minute of it since then. In November got promoted to HR administrator and work alongside an amazing team.


Penny

Penny Wiseman

Job Title: Finance Administrator

Joined: 2012

My name is Penny and I started at Park View as a Care Assistant in 2012, then went on to work on the activities team in 2016 until I found my place in administration when I was given the opportunity to help the admin office in 2017. I was promoted to Finance Administrator in November 2017 and have loved every minute of the role.


Jason

Jason Roome

Job Title: Head of Maintenance

Joined: 2007

Hi, my name is Jason and I am the Maintenance Manager here at Park View. I am responsible for ensuring that the home is kept in the best possible condition. I have worked at Park View since 2007 and I am always on hand should residents need any odd jobs completed. I enjoy my role at the home and I am committed to ensuring that residents live in a happy and well-maintained home.


Elizabeth

Elizabeth Stach

Job Title: Head of Housekeeping

Joined: 2009

Elizabeth is the Head Housekeeper at Park View and joined the team in 2009. Elizabeth has made Park View really feel like home and has an awareness of the unique differences in the environment for the residents who live in the home. She manages the laundry and Domestic team within the home. We are very proud that Elizabeth won the regional finals of the Great British Care Awards in 2012 and is a finalist in the national Great British Care Awards for 2013.