Parkfield House Nursing Home

Charville Lane West, Uxbridge UB10 0BY
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9.8 46 Reviews
  • Parkfield House Nursing Home, Uxbridge
Parkfield House Nursing Home is an attractive and comfortable nursing home in the quiet, but easily accessible residential area of Hillingdon in West London.

The CQC has rated the home as 'good' overall with 'outstanding' in the 'responsive' category (March 2019), reflecting a flexible approach to individual choice and continuity of care.

This elegant and listed 39-room home has been carefully refurbished and converted into delightful accommodation while retaining some original features. The bedrooms are spread over three floors. They vary in size and shape depending on where they are in the house, and each has its own character. Residents are encouraged to personalise their room with pictures, family photographs, mementos and favourite items of furniture.

Each room is equipped with an ensuite toilet and washroom as well as a TV, nurse-call system and an adjustable automatic bed. The rooms are well-ventilated with controllable under-floor heating so that the temperature is just right for the resident.

There is lift access to all floors, and both the home and garden are fully wheelchair accessible. The spacious lounges are comfortably furnished and equipped with TVs, games and books. The and dedicated hair salon provides on-site hairdressing services and is popular with residents.

Nursing and care staff are available 24/7 on each floor, supported by dedicated teams of kitchen, activities, facilities and housekeeping staff. They provide person-centred nursing, palliative and dementia care, as well as short-term care for those who need some looking after following a stay in hospital or their carers and families are temporarily unable to care for them.

The large garden offers plenty of comfortable seating spaces for residents and visitors to enjoy on warm days, while the secure keypad access in and out is reassuring for residents and their relatives.
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Care Provided by Parkfield House Nursing Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 44 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Glendeen Quow (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (36)
    • Couples/Companion Rooms (4)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024

Funding & Fees Guide for Parkfield House Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400
    • Self-Funded Residential Dementia Care from £1,400
    • Self-Funded Nursing Care from £1,400
    • Self-Funded Nursing Dementia Care from £1,400
    • RESPITE Self-Funded Residential Care from £1,550
    • RESPITE Self-Funded Residential Dementia Care from £1,550
    • RESPITE Self-Funded Nursing Care from £1,550
    • RESPITE Self-Funded Nursing Dementia Care from £1,550

  • Fees are dependent on the level of care required. Please contact the home directly for more information.
  • (these prices are only a guideline, please contact Parkfield House Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visits for new admissions must be arranged by calling the care home at this time.


  • Parking

  • Free on-site parking is available.


Parkfield House Nursing Home Reviews (46)

Total of 46, showing 21-40
9.8

Parkfield House Nursing Home has a Review Score of 9.8 (9.784) out of 10, based on 11 reviews in the last 2 years. Over all time Parkfield House Nursing Home has 46 reviews.

Overall Experience

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Date Published

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Review from Pauline M (Daughter of Resident) published on 19 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum arrived at this home from the last home, she has vastly improved in health and wellbeing. She's been well looked after here and when we visit her the staff are all so friendly and helpful. This is the best place we could have wished for her.

Reply from Wendy Bristow, Home Manager at Parkfield House Nursing Home

Thank you so much for taking the time to write such an amazing review. We pride ourselves on the care and support we provide for all of our residents and their loved ones so it is all the more encouraging for the team to hear that this is your experience of us and that we have made a vast improvement to mum's health and well-being. I am so lucky to be working alongside such a wonderful team and I shall take great pleasure in feeding back your lovely comments to them. Thank you once again.


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Review from Susan R (Resident) published on 19 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the care home to be very clean, the staff very efficient and friendly. It had a very impressive facade with beautiful gardens to enjoy. There were several activities on offer for residents and you are given a choice of either joining in or staying in your room! I would recommend it to anyone
who is looking for care.

Reply from Wendy Bristow, Home Manager at Parkfield House Nursing Home

Thank you Susan for your wonderful review of Parkfield House. Your experience is music to our ears and we are delighted to have had you stay with us. I will make sure all of the team at Parkfield know of your kind words and feedback. Thank you again.


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Review from R P (Resident) published on 19 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring, helpful and listens to you.

Reply from Wendy Bristow, Home Manager at Parkfield House Nursing Home

Thank you so much for taking the time to complete a review of Parkfield House. It is always nice for the team to hear first-hand experiences from people living at Parkfield and we are delighted to have you stay with us. I will personally ensure that all of the team are aware of your kind comments and feedback.


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Review from R J (Daughter of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were hugely impressed on our visit for the wonderful cupcake day! Super organised and ready for anything, the staff’s caring support always shines out! The baking is exceptional, beautiful and delicious! Cannot thank all the staff enough for everything today and always.

Reply from Wendy Bristow, Home Manager at Parkfield House Nursing Home

Hi Rowena, many thanks for your kind comments. We were so impressed by the hugely generous response to our cupcake day, an annual event that our residents and staff really enjoy preparing for. We are blessed to have such supportive families and a wonderful local community - both were incredible sources of strength during the pandemic. We are keeping our fingers crossed for better times ahead!


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Review from Pat S (Daughter of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Parkfield House Nursing Home for 5 years, in that time she has been well cared for. The staff are very caring and my mother responds well to them. There is always a happy atmosphere and the home always smells clean. During covid, we have not had to worry about how mum is, because
we know she is being well looked after and in the best place.

Reply from Wendy Bristow, Home Manager at Parkfield House Nursing Home

Hi Pat, what a kind review! It's so nice to hear that you think that your mother is well looked after in a clean, safe and happy environment. She's certainly a big personality and has become a great favourite with our staff since she arrived all those years ago. We're pleased to say that she's also gone from strength to strength. There have been difficult times recently, thanks to the pandemic, but we are hoping (like everyone else!) that the worst is now behind us.


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Review from Pauline M (Sister of Resident) published on 10 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My older sister spent the last 5 months at Parkfield House. Sadly she passed away recently, but the staff were so professional, understanding and most of all caring. I cannot fault her treatment and would like to thank every one of them for making a very sad time, bearable. And for also making time
to make sure I was coping and taking care of myself. From the lovely lady who does the laundry, the domestics, office staff, HCAs and nurses - a very caring team, who are constantly busy and being buzzed by residents endlessly. But they still smile and continue to do their job with the utmost professionalism. Thank you all again.

Reply from Iulia Balanici, Clinical Manager at Parkfield House Nursing Home

Thank you for your positive and heartfelt review. We are pleased that you felt our whole team looked after your late sister with understanding, compassion and cheerfulness. She is much missed at the home and we are, of course, all very sorry for your loss. We would like to wish you and your family the very best for the future.


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Review from Peter H (Son of Resident) published on 22 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff showed kindness to my mother making her feel welcome and safe. Helping her with all her needs. Nothing was too much trouble. The communication was brilliant, able to phone at any time for information or to speak to my mother. My wife and I were both happy that she was in a safe place and putting
our minds at ease.

Reply from Shawndell Barker RGN, Home Manager at Parkfield House Nursing Home

Dear Peter, many thanks for your very kind words. It was both a privilege and a pleasure to look after her during the time that she was with us. Now that she has moved on, her presence is much missed by all the staff and the other residents. We would like to offer our very best wishes to her, yourself and the rest of the family. We very much appreciate that you have always been so supportive of the home.


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Review from A E (Son of Resident) published on 13 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff in all departments across the care home. Excellent food, first class.

Reply from Shawndell Barker, Home Manager at Parkfield House Nursing Home

Dear A E, thank you so much for your kind review. We are grateful for your generous words and pleased that you feel satisfied with our care and support. It has been a real pleasure to meet you and your family and to care for your mother. We feel strongly that you and your sister are very much part of our Parkfield family, just as your mother is. We are also so pleased that you like our food. Before lockdown you would often visit over the lunchtime period and have lunch with us, so you know first-hand what our menu is like! We do work hard to ensure that our meals are nutritious, enjoyable and suitable for all requirements. We look forward to seeing you at the home again soon.


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Review from Mark A (Nephew of Resident) published on 18 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home, set in an old Manor house, has a quality of care to match the congeniality of the physical surroundings. My aunt has become more secure and happier in herself since arriving at Parkfield. The core care services are all in place and appear to be managed with competence and discretion. Similarly,
communications to me are always pertinent and sufficient.

Reply from Vicky Croton, Canford Healthcare at Parkfield House Nursing Home

Hi Mark, many thanks for your positive review. We are delighted you feel that your aunt is in such good hands and you are kept regularly updated about her health and wellbeing. Our staff enjoy looking after her and she is a very important part of our family here at Parkfield House.


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Review from Mike P (Nephew of Resident) published on 18 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although we have not been able to visit our auntie during this time, we have received telephone updates and also a Skype conference call with her.
She really enjoyed speaking and seeing members of her family, this was the first time she had used any form of technology apart from a normal landline and
she loved it.
Although we cannot visit, we know from our normal visits that she is in very good hands and is being well looked after.
The staff always go that extra step to make her happy and content.

Reply from Vicky Croton, Canford Healthcare at Parkfield House Nursing Home

Hi Mike, many thanks for your positive review. We are delighted that you feel that your aunt is in good hands and being well looked after. During a difficult and worrying time for relatives we have worked hard to ensure that they are able to keep in touch with and see – if only virtually – their loved ones via Skype and Facetime. Your aunt has certainly learned a new skill and we’ve seen how much she enjoys using it! We have recently resumed visits to the home – at this stage by appointment only – and I know that she will be looking forward to seeing you soon.


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Review from D O (Daughter of Resident) published on 4 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was only with you for 10 days but such love and support shown to us all at a very difficult time.
Shame mum couldn't have been here longer to participate.
Thank you all.

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Review from J W (Daughter of Resident) published on 1 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a family, we are all extremely happy with the difficult decision of finding a nursing home for our dad. He receives daily care from the caring staff and is often encouraged to participate in organised activities. We feel that, at Parkfield, he is safe, well-fed and happy.
Parkfield has become part
of our "family" and dad has become part of theirs.

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Review from Jackie R (Daughter of Resident) published on 15 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly and caring staff. Juggling lots of caring duties as part of their job but do so with a smile. Plenty of activities going on to keep the residents occupied. Food is very good. Grounds lovely and surroundings.

Reply from Wendy Bristow, Home Manager at Parkfield House Nursing Home

Dear Jackie, thank you very much for taking the time to write a review for Parkfield House. We are so pleased that you are happy with the care given to your loved one, we are always striving to provide high-quality care with dignity and compassion. We will pass on your kind comments to all the staff. Thank you once again. Best wishes, Home Manager.


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Review from Jackie F (Daughter of Resident) published on 8 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following 3 years of frequent admissions to hospital with recurrent falls, a decline in cognition and diagnosis of Dementia with Lewy Body, with a heavy heart our family made the decision that mum needed to be placed in a care home.


Mum came to Parkfield on 05/11/2018. Since then she has been well

cared for by friendly, dedicated and caring staff. The staff at Parkfield take time to really get to know the residents and that is so important for their well-being.


I know that mum is in the best place she could possibly be and I know the rest of the family feel the same. The manager and her team run a tight but friendly ship and long may it continue!


Reply from Wendy Bristow, Home Manager at Parkfield House Nursing Home

Jackie, thank you very much for taking the time to write a review for Parkfield House Nursing Home. We are so pleased that you are happy with the care given to your loved one, we are always striving to provide high-quality care with dignity and compassion. We will pass on your kind comments to all the staff. Thank you once again. Best wishes, Wendy Bristow, Home Manager.


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Review from Shirley L (Sister of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone was most kind, helpful and patient to my brother. I was made very welcome as were my family and friends. The atmosphere was friendly and the activities enjoyable.

Reply from Wendy Bristow, Home Manager at Parkfield House Nursing Home

Thank you very much for taking the time to write a review for Parkfield House. We are so pleased that you are happy with the care given to your loved one, we are always striving to provide high-quality care with dignity and compassion. We will pass on your kind comments to all the staff. Thank you once again. Best wishes Home Manager.


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Review from Linda S (Daughter of Resident) published on 19 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having supported my mum in her home up until the devastating news of her terminal illness, the thought of my mum going into a nursing home was both overwhelming and frightening for both of us but the support given by all the staff has made a difficult time for me more bearable. The staff are amazing.
Thank you to everyone at Parkfield House Nursing Home.

Reply from Wendy Bristow, Home Manager at Parkfield House Nursing Home

Thank you for your support, it means a lot to us


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Review from Jean D (Daughter of Resident) published on 15 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home with caring, friendly staff. Good food. Lots of activities which staff encourage residents to do. Can't fault it. Really good all round.

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Review from Keith D (Son-in-law of Resident) published on 14 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The best care and support. Staff and carers are wonderful. The activities are numerous and most are encouraged to join in. Food is plentiful and the staff are very helpful at meals times. An active nursing home, fully recommended.

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Review from Susie M (Daughter of Resident) published on 18 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found management and staff so very helpful. It's not easy to have to place your mother in a nursing home. Anything that I have asked for has been done. My mother is well looked after, when she needs new clothes or makeup I am told about it. I know that my mum is safe and cared for. I could even
say loved. Thank you. Was very sad to see we no longer have a bus. As a family, I know my mother enjoyed the outings or just a drive. We should have been consulted.

Reply from Wendy Bristow, Home Manager at Parkfield House Nursing Home

We have now linked in with a company who will be supporting our team to take our community out on bus trips at least three times per month.


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Review from Max W (Husband of Resident) published on 31 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having looked after my wife for 14 years, I now feel relieved that she is in friendly and caring hands and in such a safe environment. After transfer from hospital more than three weeks ago to become a resident here, her health and awareness have markedly improved. As we do look forward to further progress,
I currently feel happy to make almost daily visits to help, particularly with access to fresh air and sunshine in the lovely garden.

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Current Review Score: 9.8 (9.784)

Overview of Review Score

The Review Score of 9.8 (9.784) out of 10 for Parkfield House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.784 for Parkfield House Nursing Home is calculated as follows: ( (104 Excellents x 5) + (16 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 125 Ratings = 4.784

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Parkfield House Nursing Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Dec 2024

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (19)

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Meet the Team (1)

Glendeen

Glendeen Quow

Job Title: Registered Manager

Joined: 2022

Glendeen is a qualified nurse with over 20 years of experience within both the NHS and social care and is also a registered manager. Glendeen is passionate about being in what she describes as “a heart-warming sector”, and her focus is on delivering exceptional, person-centred care within a comfortable and homely setting.