Park Avenue Care Home

69 Park Avenue, Bromley BR1 4EW
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Top 20 carehome certificate
10 86 Reviews
  • Park Avenue Care Home, Bromley
Park Avenue Care Home is a 51 bed dementia nursing home and nursing home, which supports those living with dementia and other conditions needing skilled nursing care.

Many residents are living with complex care needs, however, every resident is encouraged to be as active and involved in life in the home as they can be. Through PARC, the Park Avenue Resident’s Committee, everyone is invited to play an active role in planning life in the home and out in the community, where Park Avenue is involved with local schools and various church and neighbourhood groups.

Park Avenue is an extraordinary home. The beautiful gardens host an array of wildlife, whether summer days or autumn nights, the beautiful outdoor space paints the perfect picture of life in the home. It is a place of tranquillity and a place where residents can get involved in gardening activities or simply relax and enjoy the seasons.

Accredited with Platinum status by the Gold Standard Framework for End of Life Care, The Park Avenue team – from nurses and carers through to domestic and kitchen team are well equipped to facilitate a person’s care toward the end of their life ensuring they receive the right care at the right time and in the right place.

Their aim is to support a lifestyle chosen by the resident, at the same time as ensuring that residents enjoy quality care within a secure environment.

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Care Provided by Park Avenue Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 51 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Charlotte Goodfellow (Manager)
  • Admission Criteria
    • The clinical team will assess a person prior to admission.
    • Ages 60+
  • Room Information
    • Single Rooms (51)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Park Avenue Care Home

  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,680
    • Self-Funded Residential Dementia Care from £1,700
    • Self-Funded Nursing Care from £1,750
    • Self-Funded Nursing Dementia Care from £1,974

  • Fees will include:
    - Lounge and dining room on each floor
    - Choice and variety of meals prepared on the premises
    - Vintage tea room
    - Activities such as exercise classes, gardening and sing-alongs
    - Private GP or own GP if desired
    - Wheelchair accessible building with lift
    - Visiting Physiotherapist and access to the purpose-built gym in sister home
    - Full daily laundry service
    - Use of beautiful garden and BBQ in summer months
    - Fully qualified nursing care staff
    - All rooms are en-suite


    Additional charges are made for:
    - Hairdresser
    - Visiting dentist
    - Podiatry
    - Newspapers
  • (these prices are only a guideline, please contact Park Avenue Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • There are no visiting times, but the home has a protected meal times policy.


  • Parking

  • The home has a private car park situated to the side of the building.


Park Avenue Care Home Reviews (86)

Total of 86, showing 1-20
10

Park Avenue Care Home has a Review Score of 10 (9.972) out of 10, based on 10 reviews in the last 2 years. Over all time Park Avenue Care Home has 86 reviews.

Overall Experience

  • 77
  • 8
  • 0
  • 1
  • 0

Date Published

86
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10
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Review from Gina T (Daughter of Resident) published on 25 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad was moved to the Park Avenue Care Home from hospital for end-of-life care in March 2024.
The care home was spotless, the rooms are spacious and well-equipped and the care he got was fantastic. The staff were very professional, and empathic and treated the residents with dignity we couldn't have
been happier with him going there.
The facilities in the home were fantastic - they seemed to have thought of everything.
Although my Dad didn't want to join in the activities, I could see that there were many varied activities and other forms of stimulation for the residents.
The Manager was excellent and very approachable, she operated an open-door policy and always knew what was going on with my Dad when I spoke to her.
My Dad's health improved and in fact, he actually rallied and was still with us 6 months later.
I would definitely recommend this home to other people.

Reply from Charlotte Goodfellow, Home Manager at Park Avenue Care Home

Thank you so much for taking the time to share your positive experience at Park Avenue Care Home. We are truly grateful for your kind feedback and are so pleased to hear that your dad received the compassionate care he deserved during his time with us.


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Review from E W (Daughter of Resident) published on 23 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Park Avenue is run extremely well by the caring, professional manager and her team.
Our father has advanced dementia but we have comfort and peace of mind knowing he is safe and being treated with dignity. The home is immaculately clean and spacious, with large bedrooms. We also find the food varied
and nutritious; the menu having recently been revamped. The activities team is also very nurturing and tries to gently engage the residents who are able with crafts etc.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Park Avenue Care Home

Thank you very much for taking the time to send a review for Park Avenue. It is lovely to hear that you are happy with your Father's home. Kind regards.


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Review from Jeff B (Son of Resident) published on 16 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Park Avenue for over 6 years now and during this time he has always received excellent care and attention, especially during some particularly trying times relating to personal matters that were dealt with sympathetically by the care home staff and management personnel.
Similarly, the way that the home dealt with the COVID pandemic was excellent, given the issues that presented in keeping residents safe, whilst still doing all that was possible to allow visits, etc. from relatives & loved ones to continue.
The staff are always polite and even when busy, which tends to be often, are able to respond quickly to any requests made. The home is clean, safe, and secure, which provides me with reassurance that my father's care needs are being met. The activities and entertainment are also good, and it is clear that effort is made by the home to include as many residents as possible in these activities.

Reply from Charlotte Goodfellow, Home Manager at Park Avenue Care Home

We are truly grateful for your thoughtful feedback about Park Avenue Care Home. It means the world to us.


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Review from I C (Friend of Resident) published on 15 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brought my Nan to see her old friend on the day the home was hosting their annual summer BBQ. My Nan had a fabulous time. We were very impressed with the cleanliness of the home and the staff were friendly and helpful.

Reply from Charlotte Goodfellow, Home Manager at Park Avenue Care Home

Thank you so much for the review of Park Avenue - I'm glad to hear you enjoyed the summer BBQ.


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Review from Sarah M (Daughter of Resident) published on 17 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When Mum first arrived at Park Avenue I was told by another visitor that we "had hit gold". They were certainly right. Every single member of staff is welcoming, friendly and efficient and the care Mum receives is exemplary.
The activities provided by the entertainments team are stimulating and great
fun - ranging from quizzes, singing, cheese and wine evenings. The list is endless and visitors are always encouraged to join in. The recent musical-themed BBQ was a great success.
Overall a fabulous place and most importantly Mum is so very happy living here. An enormous thank you to all the wonderful staff at Park Avenue.

Reply from Charlotte Goodfellow, Home Manager at Park Avenue Care Home

Thank you so much for your review of Park Avenue. We are glad you enjoyed the BBQ and look forward to seeing you at our next event.


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Review from Dave T (Son of Resident) published on 17 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is kept clean and the staff are very friendly and helpful, including the manager who always greets us and chats with us when we visit. All of the staff, no matter what their role, are so friendly and build rapport with residents. The care staff and nurses are on the ball, ensuring that
medications are administered on time and residents are well cared for.
The home has lots of events throughout the year and these are shared with families, allowing them to attend and join in. Communications are excellent, with regular meetings keeping families up to date with what's going on around the home. The home has a lovely secluded garden with birds, squirrels and nice plants. It has an activity room, offering indoor space for families to come together. The carers are very organised with hospital appointments and would always call me to advise of upcoming appointments and would organise transport. The staff always call if they have any concerns about residents which is reassuring.

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Review from Roy B (Son of Resident) published on 30 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just a quick note to say a big thank you to the manager and her team at Park Avenue for making my Mum's 100th birthday a special occasion. It was a special day for her and our family and you did us proud. Please pass on our thanks to all who contributed to a great day. Once again thank you.

Reply from Charlotte Goodfellow, Home Manager at Park Avenue Care Home

We loved celebrating with mum and the family. Thank you for such a lovely review and here's to 101.


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Review from Joanne W (Daughter of Resident) published on 28 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been here since May, I have to say I cannot find a single fault with this home, all the staff are kind and caring at all times, and we couldn’t ask for more. So glad Dad is in this place, an amazing team from the bottom to the top. Thank you.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Park Avenue Care Home

Thank you for your review of Park Avenue, and so glad you and your dad are happy in the home. Kind regards.


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Review from A M (Son of Resident) published on 13 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Park Avenue for 3 and a half years. I must say I am lost for words with the outstanding care she has received. The home is spotlessly clean, the staff (receptionists, cleaners, care staff, nurses, site manager and the management) are so friendly and treat my mum as family. I never
have the guilt of leaving after a visit that I did in her previous home. If only all homes were like this one. The food should be a problem as my mum can only eat purée food however they take her favourite meal and turn it into a suitable consistency which still looks appealing. I recommend this home to anyone and everyone.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Park Avenue Care Home

Thank you for a wonderful review for Park Avenue, it is heartwarming to read. Thank you again. Kind regards Celia


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Review from Andrew R (Son of Resident) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father in law was at Park Avenue Care Home and his care was the reason for my mum to become a resident in January 2021 when her dementia worsened. Despite the challenges of the past few years, the team have been brilliant in making sure my mum was comfortable and happy. The staff are always friendly
and welcoming and the home is clean and bright. Lots of activities to keep mum stimulated and good food to keep her healthy and nourished. Thanks Park Avenue.

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Review from Maria B (Daughter of Resident) published on 27 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was admitted to Park Avenue Care Home at the beginning of December for end-of-life care... as a family, we felt guilty and were worried about Dad being in a 'home', but he loved it there! The staff were all so friendly to us, and Dad loved them all... even if he did ask their names every day!
Dad only had five weeks with you all, but as a family, we are truly grateful for making his (and our) last few weeks together memorable and comfortable. Thank you all so much.

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Review from Susan H (Daughter of Resident) published on 10 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was living at Park Avenue for about nine months, having moved from another home that was not appropriate for his needs as someone living with dementia. We could not have made a better choice. He was enabled to get involved with activities, particularly enjoying singing, and we cannot praise the
quality of the food more highly. He ate extremely well, often licking his plate after seconds - we were told. The environment is clean and comfortable, and it is obvious that the ever-welcoming staff have the greatest respect for and get to know the residents very well. After a short stay in the hospital after Christmas, Dad was released back to Park Avenue for end-of-life care. We were so pleased that this was enabled, as this meant that he was back in a familiar environment with people who knew him and cared about him and his needs. We can only express our gratitude to the nursing and care staff who were so kind and understanding to him.

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Review from S A (Son of Resident) published on 15 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was worried about my dad's recent move to the care home. But when I first visited him it was like he'd been there for years. He told me he loves his room, the staff and the food. He seems very happy there. All the staff I met were very friendly. The living areas are well laid out and very clean. It's
taken a load off my shoulders. Thank you to all at Park Avenue.

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Review from Peter B (Son of Resident) published on 4 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in Park Avenue Care home for 9 months following a diagnosis of cancer in November 2021. She passed away on the 25th of August. Throughout her time in the home the carers were friendly, helpful and of course, caring. The nurses on her floor were very knowledgeable of mums condition and
updates were regular and informed. The care home manager was very approachable regarding my mother, and we had good discussions about her care and ailments as the cancer developed. In her final few weeks mum was well looked after and, with the help of the on-call doctor, did not suffer. Interestingly my mum did not have dementia. Even though a good 90% of residents did have symptoms the environment was calm. As an aside my father was also in Park Avenue from 2018 to 2020 and did have severe Alzheimers in dementia, he was equally well cared for.

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Review from Julie M (Daughter of Resident) published on 14 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for all of the staff who work at this home. Although my mum spent just a few short days under the care of the staff, nothing was too much trouble. My mum was under the end-of-life pathway and I felt totally confident to allow the staff to care and comfort my mum during the
last hours of her life. The manager and deputy manager were very aware of what was going on in the home and we are very responsive to any issues raised they were friendly and helpful at all times providing welcome support to me and the family who had a difficult time of our lives. The GP visited and was responsive to my mum's needs thank you to everybody. The housekeeper and her team kept the corridors and bedrooms beautifully clean and the bed linen was spotless. Although my mum was not able to eat the food it looked tasty and hot and I was impressed by the way the staff took their time in feeding residents who could not manage for themselves.

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Review from Jo B (Daughter of Resident) published on 19 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was taken into Park Avenue Care Home during lockdown, whilst it was the most difficult time in history. I can’t thank the staff and management of Park Avenue for their dedication and care given to my dad. Towards the end of his life dad was difficult to care for but every member of staff did
this with the upmost dignity and highest level of care. Nothing was ever too much trouble and for this I will and all my family will be forever grateful for the professionalism, highest level of care and support given not only to our dad but also to our family.

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Review from Terence E (Husband of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife spent the last four years of her life here, during which she spent much happy time being well cared for, well-fed and with particular attention at Park Avenue. Excellent relations with staff.

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Review from D F (Next of Kin) published on 27 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We recently celebrated the jubilee party at Park Avenue Care Home and the day was just perfect. The residents and team were both enjoying themselves and my loved one very much enjoyed the singer and the bbq in the garden. Park Avenue Care Home is a friendly and warm home with lots of added detail.

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Review from John B (Son of Resident) published on 21 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff and management very caring and polite. Always listen and act on any problems
There are sometimes problems with residents wearing other residents' clothes even when they are labelled.
Some of the bedroom furniture drawers need fixing or replacing.

Reply from Charlotte Goodfellow, Home Manager at Park Avenue Care Home

Thank you for your positive review for Park Avenue. I'm happy to speak to you on your next visit in relation to the furniture and clothing.


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Review from Annika J (Regular Volunteer) published on 7 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home, very clean with high standards. Staff are very friendly and helpful. There is a lot to keep the residents busy, including baking, arts and crafts and foot spa, onsite hairdressers and a real homely environment.

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Current Review Score: 10.0 (9.972)

Overview of Review Score

The Review Score of 10 (9.972) out of 10 for Park Avenue Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.992 for Park Avenue Care Home is calculated as follows: ( (118 Excellents x 5) + (1 Goods x 4) ) ÷ 119 Ratings = 4.992

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.98 Points relating to the number of positive Reviews for Park Avenue Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2. 10 Positive Reviews ÷ 10.2 = 0.98

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (14)

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Meet the Team (2)

Charlotte

Charlotte Goodfellow

Job Title: Home Manager

Joined: 2019

Charlotte qualified as an Adult Registered Nurse from the University of Southampton in 2014 and began her nursing career in an Accident and Emergency Department. Whilst she loved the excitement and adrenaline of working an A&E, she found herself wanting to spend more time with her patients and their families. So, she decided to discover what other avenues were available outside of the acute hospital setting.


In March 2019, Charlotte joined Park Avenue as a Bank Nurse, and found this new direction exceptionally satisfying. In October 2019, Charlotte took up the position of Deputy Manager at Park Avenue Care Home, before moving to a leadership capacity in a sister home in November 2020. Now, she has returned to Park Avenue as Home Manager, and looks forward to partnering with the people who live in our homes, their families and friends.


Olusola

Olusola Suleiman

Job Title: Administrator

Joined: 2019

Olusola studied Business administrator degree at the University of East London, completing her BA HONS degree in 2008. Olusola went on to gain a variety of skills in marketing, administration and sales in a range of industries.


She joined Excelcare in December 2017 at Windmill Care Home and later moved to Park Avenue Care Home in June 2019. She enjoys meeting new people, being helpful and making a difference in people’s lives.


Frequently Asked Questions about Park Avenue Care Home

What types of Care is Park Avenue Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Park Avenue Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Park Avenue Care Home have?

There are 51 Single Rooms.

What are the Facilities & Services at Park Avenue Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Park Avenue Care Home to the centre of Bromley?

0.8 mile(s) as the crow flies, distance by road may be significantly further.