Park Avenue Care Home

69 Park Avenue, Bromley BR1 4EW
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10 86 Reviews
  • Park Avenue Care Home, Bromley
Park Avenue Care Home is a 51 bed dementia nursing home and nursing home, which supports those living with dementia and other conditions needing skilled nursing care.

Many residents are living with complex care needs, however, every resident is encouraged to be as active and involved in life in the home as they can be. Through PARC, the Park Avenue Resident’s Committee, everyone is invited to play an active role in planning life in the home and out in the community, where Park Avenue is involved with local schools and various church and neighbourhood groups.

Park Avenue is an extraordinary home. The beautiful gardens host an array of wildlife, whether summer days or autumn nights, the beautiful outdoor space paints the perfect picture of life in the home. It is a place of tranquillity and a place where residents can get involved in gardening activities or simply relax and enjoy the seasons.

Accredited with Platinum status by the Gold Standard Framework for End of Life Care, The Park Avenue team – from nurses and carers through to domestic and kitchen team are well equipped to facilitate a person’s care toward the end of their life ensuring they receive the right care at the right time and in the right place.

Their aim is to support a lifestyle chosen by the resident, at the same time as ensuring that residents enjoy quality care within a secure environment.

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Care Provided by Park Avenue Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 51 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Charlotte Goodfellow (Manager)
  • Admission Criteria
    • The clinical team will assess a person prior to admission.
    • Ages 60+
  • Room Information
    • Single Rooms (51)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Park Avenue Care Home

  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,680
    • Self-Funded Residential Dementia Care from £1,700
    • Self-Funded Nursing Care from £1,750
    • Self-Funded Nursing Dementia Care from £1,974

  • Fees will include:
    - Lounge and dining room on each floor
    - Choice and variety of meals prepared on the premises
    - Vintage tea room
    - Activities such as exercise classes, gardening and sing-alongs
    - Private GP or own GP if desired
    - Wheelchair accessible building with lift
    - Visiting Physiotherapist and access to the purpose-built gym in sister home
    - Full daily laundry service
    - Use of beautiful garden and BBQ in summer months
    - Fully qualified nursing care staff
    - All rooms are en-suite


    Additional charges are made for:
    - Hairdresser
    - Visiting dentist
    - Podiatry
    - Newspapers
  • (these prices are only a guideline, please contact Park Avenue Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • There are no visiting times, but the home has a protected meal times policy.


  • Parking

  • The home has a private car park situated to the side of the building.


Park Avenue Care Home Reviews (86)

Total of 86, showing 21-40
10

Park Avenue Care Home has a Review Score of 10 (9.972) out of 10, based on 10 reviews in the last 2 years. Over all time Park Avenue Care Home has 86 reviews.

Overall Experience

  • 77
  • 8
  • 0
  • 1
  • 0

Date Published

86
4
7
10
76

Review from D B (Resident) published on 30 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm quite happy as my husband was here so when I needed a place I knew Park Avenue was the one.

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Review from Elizabeth S (Friend of Resident) published on 22 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our friend (95) recently passed away at Park Avenue Care Home. She has lived there for the past few years. We believe she was very well cared for during he time there. She received kind, patient and caring attention, with a good understanding of her needs. The staff are friendly and helpful and maintained
regular contact with us. The regular emails and updates during the pandemic were reassuring. We would highly recommend the home.

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Review from J K (Friend of Resident) published on 21 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Park Avenue is a beautiful and bright care home. My friend loves the team and feels that she is cared for well. Nothing is ever too much at Park Avenue and I wouldn’t hesitate recommending it to anyone.


The newly appointed manager is a lovely young lady nothing is too much.


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Review from M S (Friend of Resident) published on 21 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend finds Park Avenue Care Home to be a friendly environment where his needs are met to the highest level. The nurses are always on hand to help when needed.
I look forward to my visits to the home. Can’t recommend it enough!

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Review from E R (Partner of Resident) published on 28 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care service and staff at Park Avenue Care Home were second to none. They all did their roles with professionalism. All members I came into contact with were caring and helpful.

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Review from M P (Wife of Resident) published on 6 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the 10 days, my husband was in the Lavender unit we were treated with great respect and kindness. All the staff even those not on the unit knew who we were. It is this attention to detail and care for the individual which makes Park Avenue stand out. We cannot thank you enough.

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Review from Taylor M (Grandson of Resident) published on 6 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandparents renewed their wedding vows in the garden of the care home this week, arranged by the care home team as a surprise for them on their 47th wedding anniversary, I was honoured to attend such an emotional but special ceremony; my Grandad has been living in the home since October and is really
well cared for and loved by all - thank you.

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Review from Rhiannon B (Friend of Resident) published on 16 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My neighbour moved into Park Avenue after many years of living in her own home several months ago. I have been able to visit recently in the tea room after only being able to have garden visits. Watching all the care team with my friend is so lovely as they are all caring and gentle with the people
that live there. I have seen them sitting in the garden singing the old songs bringing back good memories. Well done to everyone at Park Avenue and thank you all for what you do.

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Review from L T (Niece of Resident) published on 12 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt stayed at Park Avenue for a respite stay following a fall at home. We thought that a month would be too long of a stay but that little extra time was needed. My Aunt built her strength and was able to return home with a package of care. The manager was so supportive through the whole process
and is a credit to the home. Her team are so caring and want the best for all their residents. If my Aunt requires long term care then we would be choosing Park Avenue as a permanent home.

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Review from Lalleenie H (Daughter-in-law of Resident) published on 27 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I took over the care of my mother-in-law after my husband died. My mother-in-law was diagnosed with vascular dementia and her condition rapidly deteriorated. I had to take the difficult decision to place her in a nursing home for her own safety and well being in October 2019.
My friend and I researched
and visited a few but once we visited Park Avenue I knew that I'd found the right one.
The building itself is very well maintained. The en suite rooms are tastefully decorated, very warm and smell nice. The meals are fresh and tailored to any dietary needs and requirements. The dining and common room areas have very good facilities. They also have lots of recreational activities. My mother-in-law was happy, gained weight and looked very well and I had peace of mind that she was safe.
My mother-in-law is now deteriorating healthwise due to her advancing years, but the team continue to care for her very well and they kept me updated during the Covid crisis.
The manager and her team are kind, approachable and very professional.

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Review from Quita S (Daughter of Resident) published on 27 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is cared for with respect, compassion and professionalism. She has a lovely, bright room that is kept clean and the nursing staff are close by. Staff go the extra mile to ensure visitors feel very welcome and have made huge changes in order to keep residents Covid safe. I recommend Park Avenue Care
Home highly.

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Review from Chris P (Son-in-law of Resident) published on 27 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely glad to have Park Avenue as the care home for my father-in-law. He moved to the home in summer 2020, with dementia. He is looked after very well, with rigorous attention to good process, coupled with a universally caring and considerate approach, both to him and to us. The facilities
(as far as we've been able to see them!) are modern and well-maintained, all staff whatever their function are friendly, kind and clearly very good at their jobs and the manager of the home is outstanding. Despite the challenges of the pandemic, the communication with all our family has been really good and the Park Avenue team also have a never-ending stream of ideas to keep life interesting and varied for the residents. Strongly recommend!

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Review from Gordon M (Son of Resident) published on 24 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care team are very attentive and caring. The home is running by a very capable care manager. We recently had to move mum to a new care home as unfortunately, her last residence closed. We couldn't be happier. It's a place of calm for mum.

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Review from Andrew T (Son of Resident) published on 24 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care of my mother has been excellent. Occasionally they mislay some of her belongings which can be a nuisance when we have to replace but I suppose this is usual in all care homes but otherwise, we have been very pleased to date with her care.

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Review from Wendy Z (Wife of Resident) published on 24 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Park Avenue care home has been my saviour. My husband is a very happy contented resident. Regretfully we have been in lockdown but I have been able to book regular FaceTime appointments which have been very successful (no-masks). The staff really show genuine kindness and care when speaking and tending
to residents. They are stimulated with many activities and have lots of fun and laughter mainly instigated by “Wonder Woman” the manager. I have no hesitation in recommending Park Avenue for a loved one.

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Review from David T (Brother of Resident) published on 24 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother moved in last year at the start of the pandemic due to his other care home closing. From day one the staff were fantastic. The room he has is fantastic with all his creature comforts and the staff are amazing. The manager always keeps us up to date on everything and my brother's well-being.
Park Avenue is a great care facility and we are so pleased my brother got in there when he did.

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Review from Margaret E (Daughter of Resident) published on 24 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Park Avenue since August 2015. During this time she has had incredible care. She suffers with dementia and could be quite difficult at times. The staff have always gone out of their way to treat her with kindness and respect. The past year has been very difficult as
visits have had to be limited. The manager and staff have gone to great lengths to keep us informed and reassured.
The local GP is very involved with the home and played a key role in the vaccination programme. I feel that the care Mum has received has prolonged her life and I am very pleased to know that throughout these difficult times she is safe.

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Review from Claire F (Daughter of Resident) published on 23 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum sadly had to move from Park Avenue's sister home in April as they were closing down. It was such a worrying time and we really didn't think we would find a home as great as the home she was in. How wrong we were, head office assured us they would look after Mum and assist us as a family with
the move, they went above and beyond and Mum moved without a hitch. She settled in immediately and on our first visit, a few days later, she was clearly very happy. As Mum has dementia it was a real worry she would find the move difficult and take some time to settle in, but she didn't and I believe that is all down to the staff at the home. Everybody we have met have been fantastic and so caring, they treat Mum as if she has lived there for years. We are so grateful that Mum is able to call Park Avenue her home and feel relieved knowing she is well looked after. A big thank you to the manager and her team for their outstanding care and compassion.

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Review from Kenneth R (Husband of Resident) published on 21 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident at Park Avenue since 2016. She is looked after by them very professionally but also with great kindness and sympathy.
The management and staff are professionally very competent but also friendly and positive at all times.

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Review from Maria T (Daughter of Resident) published on 21 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had to be moved from her previous home while lockdown restrictions were in place, we were not able to see the home but the manager sent us pictures and a small video. Since my mother has been a resident of Park Avenue I can't speak highly enough of the care she has received, we receive regular
updates on her welfare, all the staff that we have met are all so friendly, the manager is also amazing always trying to improve and enhance the residents' wellbeing.

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Current Review Score: 10.0 (9.972)

Overview of Review Score

The Review Score of 10 (9.972) out of 10 for Park Avenue Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.992 for Park Avenue Care Home is calculated as follows: ( (118 Excellents x 5) + (1 Goods x 4) ) ÷ 119 Ratings = 4.992

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.98 Points relating to the number of positive Reviews for Park Avenue Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2. 10 Positive Reviews ÷ 10.2 = 0.98

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (2)

Charlotte

Charlotte Goodfellow

Job Title: Home Manager

Joined: 2019

Charlotte qualified as an Adult Registered Nurse from the University of Southampton in 2014 and began her nursing career in an Accident and Emergency Department. Whilst she loved the excitement and adrenaline of working an A&E, she found herself wanting to spend more time with her patients and their families. So, she decided to discover what other avenues were available outside of the acute hospital setting.


In March 2019, Charlotte joined Park Avenue as a Bank Nurse, and found this new direction exceptionally satisfying. In October 2019, Charlotte took up the position of Deputy Manager at Park Avenue Care Home, before moving to a leadership capacity in a sister home in November 2020. Now, she has returned to Park Avenue as Home Manager, and looks forward to partnering with the people who live in our homes, their families and friends.


Olusola

Olusola Suleiman

Job Title: Administrator

Joined: 2019

Olusola studied Business administrator degree at the University of East London, completing her BA HONS degree in 2008. Olusola went on to gain a variety of skills in marketing, administration and sales in a range of industries.


She joined Excelcare in December 2017 at Windmill Care Home and later moved to Park Avenue Care Home in June 2019. She enjoys meeting new people, being helpful and making a difference in people’s lives.