Park Avenue Care Home

69 Park Avenue, Bromley BR1 4EW
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Top 20 carehome certificate
10 86 Reviews
  • Park Avenue Care Home, Bromley
Park Avenue Care Home is a 51 bed dementia nursing home and nursing home, which supports those living with dementia and other conditions needing skilled nursing care.

Many residents are living with complex care needs, however, every resident is encouraged to be as active and involved in life in the home as they can be. Through PARC, the Park Avenue Resident’s Committee, everyone is invited to play an active role in planning life in the home and out in the community, where Park Avenue is involved with local schools and various church and neighbourhood groups.

Park Avenue is an extraordinary home. The beautiful gardens host an array of wildlife, whether summer days or autumn nights, the beautiful outdoor space paints the perfect picture of life in the home. It is a place of tranquillity and a place where residents can get involved in gardening activities or simply relax and enjoy the seasons.

Accredited with Platinum status by the Gold Standard Framework for End of Life Care, The Park Avenue team – from nurses and carers through to domestic and kitchen team are well equipped to facilitate a person’s care toward the end of their life ensuring they receive the right care at the right time and in the right place.

Their aim is to support a lifestyle chosen by the resident, at the same time as ensuring that residents enjoy quality care within a secure environment.

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Care Provided by Park Avenue Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 51 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Charlotte Goodfellow (Manager)
  • Admission Criteria
    • The clinical team will assess a person prior to admission.
    • Ages 60+
  • Room Information
    • Single Rooms (51)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Park Avenue Care Home

  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,680
    • Self-Funded Residential Dementia Care from £1,700
    • Self-Funded Nursing Care from £1,750
    • Self-Funded Nursing Dementia Care from £1,974

  • Fees will include:
    - Lounge and dining room on each floor
    - Choice and variety of meals prepared on the premises
    - Vintage tea room
    - Activities such as exercise classes, gardening and sing-alongs
    - Private GP or own GP if desired
    - Wheelchair accessible building with lift
    - Visiting Physiotherapist and access to the purpose-built gym in sister home
    - Full daily laundry service
    - Use of beautiful garden and BBQ in summer months
    - Fully qualified nursing care staff
    - All rooms are en-suite


    Additional charges are made for:
    - Hairdresser
    - Visiting dentist
    - Podiatry
    - Newspapers
  • (these prices are only a guideline, please contact Park Avenue Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • There are no visiting times, but the home has a protected meal times policy.


  • Parking

  • The home has a private car park situated to the side of the building.


Park Avenue Care Home Reviews (86)

Total of 86, showing 41-60
10

Park Avenue Care Home has a Review Score of 10 (9.972) out of 10, based on 10 reviews in the last 2 years. Over all time Park Avenue Care Home has 86 reviews.

Overall Experience

  • 77
  • 8
  • 0
  • 1
  • 0

Date Published

86
4
7
10
76

Review from Gillian H (Daughter of Resident) published on 21 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very happy and settled and we are very happy with the care she is receiving. It really has a lovely homely feel with compassionate and friendly staff always available to update us on mum when we call or visit. The manager is very helpful and friendly reception staff.

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Review from Greg F (Son of Resident) published on 21 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been at this home for over 2 years now and it has been an absolute Godsend.
She is so well looked after and the staff are wonderful. The communication from the manager is spot on and we have been able to keep in touch, throughout the pandemic, via regular video calls that are always graciously
arranged by the lovely nurses. I can’t recommend this place highly enough.

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Review from T S (Daughter of Resident) published on 21 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum stayed at Park Avenue initially for 4 weeks respite and is now a permanent resident. From the first enquiry, the communication and support has been outstanding. The rooms are beautiful and spotlessly clean. All the staff I have met have been caring and friendly. Mum has settled well, says the food
is very nice and enjoys the activities. Would not hesitate to recommend it to others.

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Review from Graeme B (Husband of Resident) published on 21 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff went way beyond what one would have expected to help my wife and I to celebrate our 50th wedding anniversary. It made our day and I think possibly got my wife to remember who I was. What wonderful staff, it made me feel part of the home and helped to make me realise that she is being cared
for in a most loving way. My thanks to one and all.

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Review from Christine O (Daughter of Resident) published on 21 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dear mum moved into Park Avenue early January and my sister and I have been extremely happy with the care and love she has received from everyone, especially in these difficult Covid times. All the staff are very approachable and informative regarding Mum's care, and we look forward to having more
access as lockdown eases and she embarks on the next stage of her life within the very comfortable surroundings of Park Avenue. Our Mum is never stressed or upset when we leave after our visit and talks about the new friends she has made and what has been happening. It is a great comfort to my sister and I that she is happy and makes us realise that we took the right decision when we chose Park Avenue.

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Review from Deborah P (Daughter of Resident) published on 21 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Park Avenue in August 2020. It was in the middle of the pandemic and as a family, we were all anxious and worried as to whether she would settle or not.
From the moment she arrived the manager and staff have done everything they can to ensure she is safe, happy and well cared for.
They
are always so kind and welcoming.
Mum recently celebrated her 90th birthday and the staff made sure she had a special day by decorating the lounge with banners and balloons and even baked her a lovely cake.
Mum always tells me how lovely everyone is and how they are all so kind to her.
Whenever I visit it is a pleasure to see Mum looking so well and I always leave feeling confident that she is safe and happy.
I would highly recommend Park Avenue.

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Review from Michael J (Son of Resident) published on 21 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care and very nice and caring staff, very nice rooms, lovely building and lovely outside space for when the weather is nice, staff always available to speak to, communication from management excellent.

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Review from Caroline B (Daughter of Resident) published on 21 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Each of my parents has been a resident at this care home individually. They provide professional, competent support, showing compassion and human kindness to residents. Their communication to families is excellent and their respect for staff is wonderful. This is a well run, happy, healthy environment
offering good nursing, clean rooms and excellent activity options. They have managed Covid restrictions well.

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Review from Christine H (Power of Attorney of Resident) published on 21 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A kind and supportive environment. The staff are always very helpful and willing to give of their time to explain and discuss the needs of the resident in question and to answer all other questions, for example about visiting restrictions. They know their residents very well and understand their individual
needs and the support they require. Nothing is too much.

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Review from Marion A (Power of Attorney of Resident) published on 21 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very well run home, strictly kept to the Covid visiting rules, helpful staff and any queries are dealt with quickly. They also arrange lots of treats like Valentine's day tea. Also, they have regular zoom meetings for the relatives, which is very good.

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Review from Coleen F (Daughter of Resident) published on 13 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law has vascular dementia and she has been in the excellent care of Park Avenue since December 2018. She is extremely well cared for, with an excellent meal plan, always clean, with a room nicer than mine. Throughout the pandemic, the home has been incredible, fantastic communication, taking
fantastic care of her and keeping us informed if they have any concerns. The Manager and the team are all first-rate professionals, every member of staff friendly and welcoming, from the lady on reception, the cleaners and catering staff. Total respect for the job that you guys do. Cannot recommend Park Avenue well enough.

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Review from Victoria G (Daughter of Resident) published on 10 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So amazed with the whole set up of Park Avenue from the reception staff up to management even the lovely member who looks after the maintenance. Every single person has been amazing so caring and gone above and beyond to settle my dad. Dad had to move into Park Avenue in October 2020 due to Lewy body
dementia and vascular and it was so hard to admit he needed this care. We were in the middle of a pandemic and the care home went above and beyond to settle Dad and reassure us. Thank you to all of you.

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Review from Alfie G (Grandson of Resident) published on 10 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad came to the home in October, it’s so sad to see how much he’s changed but how comfortable and well looked after. Even through Covid, they have helped our family so much. Thank you all so much. The home is beautiful and the staff are amazing.

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Review from Valerie D (Wife of Resident) published on 10 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has Lewy bodies and vascular dementia and he has been a resident at Park Avenue for 6 months. Such awful times with the pandemic and stress not being able to be with him. The home has done a fantastic job of making sure we are both looked after. His carers and staff are so thoughtful and
have made sure he has all he needs. The home is well run, can’t thank them enough.

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Review from Martin Z (Son of Resident) published on 10 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very attentive and seem to genuinely care for the residents. They organise lots of activities that help to stimulate my father and keep him somewhat active. He is being well looked after and I have peace of mind knowing that.

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Review from Bailey M (Granddaughter of Resident) published on 22 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for looking after my Grandad who lives on the first floor. The staff all work very hard to look after everyone and to bring lots of smiles, singing, activities and comfort.
My Grandad is very special, please keep looking after him well and keeping him safe; thank you.

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Review from Sam S (Daughter of Resident) published on 5 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We could no longer give our mum the experienced care and pain relief she needed from home. This was a difficult thing to admit to ourselves, but from the moment I spoke with the manager at Park Avenue, I had a gut instinct this was the place for mum. Fortunately, she got to spend the last 5-days of
her life in this amazing care home; our only regret is she did not get to appreciate that where she was is a wonderful, homely, happy place to be. Every single person who cared for Mum in her last few days did with expertise, compassion, kindness and respect. We are so thankful the home allowed us with exemplary Covid measures to be by her bedside the last few days. I can only imagine what loved ones of the residents are going through with the current restrictions, but I hope it brings some comfort that what I witnessed there is nothing, but love, within a true family environment. The manager's support goes above and beyond, and her and her team are angels, and we will be forever grateful to them.

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Review from Alice M (Granddaughter of Resident) published on 4 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad spent the last month's of his life at Park Avenue care home. The place itself is lovely, calm and clean and felt like a home away from home. It was a daunting prospect for him and the rest of our family especially with the concerns surrounding covid. The staff did absolutely everything to
make him feel at home and relaxed, whilst providing us with the comfort at every opportunity that he was being looked after to the highest standard. We were able to regularly Skype with him and they had facilities to allow safe contact-free visits with my nan. Everyone treated him with the utmost respect and humility and it was lovely to hear from them about their conversations with him about cherished past times. The staff are an absolute credit to the place and we are eternally grateful as a family for their efforts through such a difficult time.

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Review from Carly D (Daughter of Resident) published on 4 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad moved Into Park Avenue in October 2020, his dementia sadly got worse very quickly. He was welcomed with open arms by all staff members, the manager is like one of your own and makes you feel so at ease with leaving our father in their care. I can’t fault anything with the home, even down to the
happy maintenance man who brightens Dad's day daily. Thank you all so much for looking after my dad.

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Review from Lee M (Son-in-law of Resident) published on 2 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Manager and her team go above and beyond to ensure everyone is well cared for; my father in law was very poorly but they have helped him to get better and they deliver care with love and compassion. They keep families updated all the time and ensure we are part of our loved one's journey.

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Current Review Score: 10.0 (9.972)

Overview of Review Score

The Review Score of 10 (9.972) out of 10 for Park Avenue Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.992 for Park Avenue Care Home is calculated as follows: ( (118 Excellents x 5) + (1 Goods x 4) ) ÷ 119 Ratings = 4.992

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.98 Points relating to the number of positive Reviews for Park Avenue Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2. 10 Positive Reviews ÷ 10.2 = 0.98

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (14)

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Meet the Team (2)

Charlotte

Charlotte Goodfellow

Job Title: Home Manager

Joined: 2019

Charlotte qualified as an Adult Registered Nurse from the University of Southampton in 2014 and began her nursing career in an Accident and Emergency Department. Whilst she loved the excitement and adrenaline of working an A&E, she found herself wanting to spend more time with her patients and their families. So, she decided to discover what other avenues were available outside of the acute hospital setting.


In March 2019, Charlotte joined Park Avenue as a Bank Nurse, and found this new direction exceptionally satisfying. In October 2019, Charlotte took up the position of Deputy Manager at Park Avenue Care Home, before moving to a leadership capacity in a sister home in November 2020. Now, she has returned to Park Avenue as Home Manager, and looks forward to partnering with the people who live in our homes, their families and friends.


Olusola

Olusola Suleiman

Job Title: Administrator

Joined: 2019

Olusola studied Business administrator degree at the University of East London, completing her BA HONS degree in 2008. Olusola went on to gain a variety of skills in marketing, administration and sales in a range of industries.


She joined Excelcare in December 2017 at Windmill Care Home and later moved to Park Avenue Care Home in June 2019. She enjoys meeting new people, being helpful and making a difference in people’s lives.