Park Avenue Care Home

69 Park Avenue, Bromley BR1 4EW
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10 86 Reviews
  • Park Avenue Care Home, Bromley
Park Avenue Care Home is a 51 bed dementia nursing home and nursing home, which supports those living with dementia and other conditions needing skilled nursing care.

Many residents are living with complex care needs, however, every resident is encouraged to be as active and involved in life in the home as they can be. Through PARC, the Park Avenue Resident’s Committee, everyone is invited to play an active role in planning life in the home and out in the community, where Park Avenue is involved with local schools and various church and neighbourhood groups.

Park Avenue is an extraordinary home. The beautiful gardens host an array of wildlife, whether summer days or autumn nights, the beautiful outdoor space paints the perfect picture of life in the home. It is a place of tranquillity and a place where residents can get involved in gardening activities or simply relax and enjoy the seasons.

Accredited with Platinum status by the Gold Standard Framework for End of Life Care, The Park Avenue team – from nurses and carers through to domestic and kitchen team are well equipped to facilitate a person’s care toward the end of their life ensuring they receive the right care at the right time and in the right place.

Their aim is to support a lifestyle chosen by the resident, at the same time as ensuring that residents enjoy quality care within a secure environment.

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Care Provided by Park Avenue Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 51 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Charlotte Goodfellow (Manager)
  • Admission Criteria
    • The clinical team will assess a person prior to admission.
    • Ages 60+
  • Room Information
    • Single Rooms (51)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Park Avenue Care Home

  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,680
    • Self-Funded Residential Dementia Care from £1,700
    • Self-Funded Nursing Care from £1,750
    • Self-Funded Nursing Dementia Care from £1,974

  • Fees will include:
    - Lounge and dining room on each floor
    - Choice and variety of meals prepared on the premises
    - Vintage tea room
    - Activities such as exercise classes, gardening and sing-alongs
    - Private GP or own GP if desired
    - Wheelchair accessible building with lift
    - Visiting Physiotherapist and access to the purpose-built gym in sister home
    - Full daily laundry service
    - Use of beautiful garden and BBQ in summer months
    - Fully qualified nursing care staff
    - All rooms are en-suite


    Additional charges are made for:
    - Hairdresser
    - Visiting dentist
    - Podiatry
    - Newspapers
  • (these prices are only a guideline, please contact Park Avenue Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • There are no visiting times, but the home has a protected meal times policy.


  • Parking

  • The home has a private car park situated to the side of the building.


Park Avenue Care Home Reviews (86)

Total of 86, showing 61-80
10

Park Avenue Care Home has a Review Score of 10 (9.972) out of 10, based on 10 reviews in the last 2 years. Over all time Park Avenue Care Home has 86 reviews.

Overall Experience

  • 77
  • 8
  • 0
  • 1
  • 0

Date Published

86
4
7
10
76

Review from K S (Daughter of Resident) published on 22 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my father receives from Park Avenue is excellent. When he first came to the care home several years ago, he was very weak having suffered a life-threatening bout of flu followed by complications. The staff basically brought him back to life through their efforts. He is still making progress
and is now regaining independence. I have been so impressed by the activities and personal care provided by the home and by the dedication of managers and all staff. During covid, infection control has been exemplary demonstrating the professionalism and high standards maintained by staff. My dad is very happy at Park Avenue and we are so grateful that he is able to enjoy life and have such wonderful care.

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Review from Tracy G (Daughter of Resident) published on 22 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad had to move to a care home as an emergency case during lockdown when our mum became unwell. We were unable to view the home before we agreed to Dad becoming a resident there and had to rely on CQC report and reviews. Now, we are so grateful that Dad was admitted to Park Avenue, rather than any
other care home. The manager is wonderful, she has been so kind and supportive. Every member of staff we have dealt with has been similarly great. Dad often tells us: "They are taking good care of me in here" but we can also see that is true with our own eyes. He's happy, settled and hasn't once complained of anything or asked to come home. I would recommend Park Avenue without hesitation. It has been hard when we haven't been allowed to visit at various points in the lockdown. However, a niece has given him an iPad, and staff have been very helpful in calling us from that, so we can speak with Dad on screen, which is better than the telephone for him and for us.

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Review from Lesley S (Daughter of Resident) published on 4 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went into the nursing home for her end of life care and I can't thank them enough for the professional and compassionate way they have looked after her. They have done everything possible to make her comfortable and to help us through this difficult time. The manager is amazing and she has a great
team.

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Review from Jo G (Daughter of Resident) published on 12 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Park Avenue Care Home has been providing Mums' care since July. For me, this is a fantastic care home.
The staff from cleaners to managers are fantastic, nothing is to much trouble for them. Whether its an update or care. They are always on hand to help.
With the current situation with covid-19,
I have to say that I'm extremely appreciative of all the hard work they are doing to keep Mum safe. Yes, it's disappointing at the moment that I'm unable to visit but putting Mum's health before my own feelings make me feel that Mum is safe and in very good hands.

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Review from Sandra R (Daughter of Resident) published on 5 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad recently passed away at Park Avenue having spent the last ten months in their exceptional care. He was truly loved, comforted and cared for by the staff at Park Avenue. Dad lost his battle with ill health but had the most peaceful passing that we could have wished for. Despite not being able
to visit indoors for sometime we had been able to see Dad on visits to the garden over the summer and on Facetime but when it came to his last few days we were allowed to be with him in his room and spent precious time with him. The staff were able to tell us stories of his antics and what they loved about him which was really wonderful for us and fully reinforced that he could not have had better care. The staff looked after us and were incredibly kind to him, caring for him right up until the end. We will be forever in their debt.
We will miss the staff very much, they are friendly, kind, compassionate and caring and we really cannot thank them enough for their care of our Dad.

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Review from C S (Daughter of Resident) published on 24 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been at Park Avenue since Dec 19 and it took at least 3 months for her to settle in.
She is much happier now than she has been for 2 years, she is safe and well looked after. The home dealt with the Covid situation very well and closed the home to visitors before they locked down the
UK!

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Review from J H (Niece of Resident) published on 16 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were fortunate to happen upon Park Avenue Care Home when we were placed in the critical situation of having to find a replacement as the previous one was closing in a very short time. It was a shocking situation for all concerned. I am still amazed and delighted at our fortune at finding Park Avenue
Care Home.
Dealings with them have been wonderfully smooth right from the start, and we were lucky to have a place for my aunt. Everything there is exceptionally good, not least their brilliant team, at all levels. The home is lovely, purpose-built, spacious and kept so clean and safe. The attention and care for the residents and visitors, checking their requirements and needs is second to none. There are many activities, physio etc to be involved in with a beautiful garden. The staff have regular catch up meetings keeping all up to date. It is a very happy place and their staff are a dedicated, hard-working and loving team. I am so grateful to them all. They helped my aunt a peaceful, caring passing at the end of life. Thank you to them all.

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Review from Min M (Daughter of Resident) published on 24 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Well, what can I say, My mother came to Park Avenue just over 4 months ago, and more or less from day one she loved the care that she was receiving and her surroundings, My Mother sadly passed away recently and the support and care we received as family from Park Avenue was so appreciated at this hard
time, myself and my sister visited Mum every day without fail, so Park Avenue basically became a home for us as well. My mother was treated with so much care love and dignity from the carers and nurses and appreciated the care that she was given. Mum always said if I can stay here I am not going back home, we as a family were very lucky to find such a lovely home and love and care she received. I once again thank you all for being there for my mum and the family, and would highly recommend Park Avenue to anyone who needs care.

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Review from Rowena W (Daughter of Resident) published on 19 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

While the care and ambience of Park Avenue have improved significantly with the appointment of a permanent manager, there are still a number of issues that require improvement.

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Review from Ciler G (Daughter of Resident) published on 23 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Park Avenue Care Home was an absolute godsend.
My mum had been in and out of hospital for the better part of this year. Although it was clear mum needed professional care we were very resistant to put her in a home, Park Avenue has surpassed our expectations. From the first day of being admitted mum
began to improve. She had been bedridden, was sick, would not walk and had a very poor appetite. I did not recognise my mum. She had always been a person that was active. Since joining Park Avenue this has all changed and she is now the mum I used to know.
All the staff at Park Avenue are fantastic, from the manager to the carers. Most heartwarming is that they have great respect for the dignity of the residents, are very diligent, monitor residents closely to ensure all is well and are timely in administering medication, etc. I cannot say enough good things. Mum loves it there.
I live in abroad and returned home knowing mum was left incapable and secure hands.

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Review from E V (Daughter of Resident) published on 20 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was well looked after. Staff were all pleasant and caring towards mum.

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Review from Melin S (Mother of Resident) published on 12 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and my sisters were very concerned about having mum put into a nursing home. However, when we came to visit Park Avenue we were very warmly greeted by the manager of the home.
Once mum became a resident, Mum has been very well looked after, the staff could not do enough for mum. Mum keeps saying
she loves it at Park Avenue, which makes us feel very happy knowing mum is happy and safe. Park Avenue has lots of daily activities for the residents which are just brilliant.
Finally, every day when we come to visit mum, the carer will always give us an update on mum, there is nothing that I can fault with Park Avenue. Thank you for caring for our mother and making mum very happy.

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Review from K S (Son of Resident) published on 7 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My family are most satisfied with the standard of care and nursing, my mother has received over her 18-month residency. The interior of the building has recently been refurbished to a high standard and its level of cleanliness is high. Food is good and plentiful.

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Review from P W (Brother-in-law of Resident) published on 7 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are attentive and helpful. They respect the residents and create a joyous atmosphere. I would be confident leaving a family member in the care of the home.
Décor is very nice - well decorated with nice furniture. Could be a quality home.
All my relative's needs are met.

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Review from R M (Nephew of Resident) published on 23 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been in Park Avenue Care Home for 6 weeks and I am absolutely delighted with the care she has received since arriving. The staff are attentive and professional and nothing seems too much trouble. I would recommend this facility to anyone with the traumas of finding suitable long term care
for a loved one.

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Review from Sharon M (Niece of Resident) published on 23 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care our aunt has received since she went to live in the care home has been amazing, all her needs are being met and we couldn't be more pleased with all the staff, they are friendly, helpful and caring. We would not hesitate to recommend this care home to anybody whose loved one needs full-time
care.

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Review from Colin M (Son of Resident) published on 22 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I chose Park Avenue based on the professionalism of the manager in post in May 2018. What I didn't know was that she was about to leave.
The standard of care over the summer of 2018 ended up being 'OK' but variable - the result of the first replacement manager not really being up to the job.
When
the new manager arrived, things started to look up and I would now describe the home as being very well managed. Things aren't perfect - they probably never will be - and getting in to visit my mum outside 9-5 can prove a bit of a challenge, but in general, staff now know what they are doing and do it well.

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Review from Caroline S (Daughter of Resident) published on 15 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had excellent help and support with settling my dad into Park Avenue.
The staff go over and above to care for my dad's individual needs.
Park Avenue has recently been refurbished to a very high standard.

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Review from Rosalind M (Daughter of Resident) published on 9 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since the new manager has been at Park Avenue, it has changed so much for the better. She informs you of what if happening which is better, always ensures if everything is OK with me or my dad. I'm just so happy with everything and have recommended Park Avenue to another person who needs another home.

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Review from Patricia H (Wife of Resident) published on 9 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During the 3 months my husband has been resident here I have been most impressed with the efficiency, friendliness and care shown by all staff.
A well-run home and any concerns are willingly dealt with.

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Current Review Score: 10.0 (9.972)

Overview of Review Score

The Review Score of 10 (9.972) out of 10 for Park Avenue Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.992 for Park Avenue Care Home is calculated as follows: ( (118 Excellents x 5) + (1 Goods x 4) ) ÷ 119 Ratings = 4.992

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.98 Points relating to the number of positive Reviews for Park Avenue Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2. 10 Positive Reviews ÷ 10.2 = 0.98

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (14)

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Meet the Team (2)

Charlotte

Charlotte Goodfellow

Job Title: Home Manager

Joined: 2019

Charlotte qualified as an Adult Registered Nurse from the University of Southampton in 2014 and began her nursing career in an Accident and Emergency Department. Whilst she loved the excitement and adrenaline of working an A&E, she found herself wanting to spend more time with her patients and their families. So, she decided to discover what other avenues were available outside of the acute hospital setting.


In March 2019, Charlotte joined Park Avenue as a Bank Nurse, and found this new direction exceptionally satisfying. In October 2019, Charlotte took up the position of Deputy Manager at Park Avenue Care Home, before moving to a leadership capacity in a sister home in November 2020. Now, she has returned to Park Avenue as Home Manager, and looks forward to partnering with the people who live in our homes, their families and friends.


Olusola

Olusola Suleiman

Job Title: Administrator

Joined: 2019

Olusola studied Business administrator degree at the University of East London, completing her BA HONS degree in 2008. Olusola went on to gain a variety of skills in marketing, administration and sales in a range of industries.


She joined Excelcare in December 2017 at Windmill Care Home and later moved to Park Avenue Care Home in June 2019. She enjoys meeting new people, being helpful and making a difference in people’s lives.