Park Avenue Care Home

69 Park Avenue, Bromley BR1 4EW
Submit a Review
Top 20 carehome certificate
10 86 Reviews
  • Park Avenue Care Home, Bromley
Park Avenue Care Home is a 51 bed dementia nursing home and nursing home, which supports those living with dementia and other conditions needing skilled nursing care.

Many residents are living with complex care needs, however, every resident is encouraged to be as active and involved in life in the home as they can be. Through PARC, the Park Avenue Resident’s Committee, everyone is invited to play an active role in planning life in the home and out in the community, where Park Avenue is involved with local schools and various church and neighbourhood groups.

Park Avenue is an extraordinary home. The beautiful gardens host an array of wildlife, whether summer days or autumn nights, the beautiful outdoor space paints the perfect picture of life in the home. It is a place of tranquillity and a place where residents can get involved in gardening activities or simply relax and enjoy the seasons.

Accredited with Platinum status by the Gold Standard Framework for End of Life Care, The Park Avenue team – from nurses and carers through to domestic and kitchen team are well equipped to facilitate a person’s care toward the end of their life ensuring they receive the right care at the right time and in the right place.

Their aim is to support a lifestyle chosen by the resident, at the same time as ensuring that residents enjoy quality care within a secure environment.

Show Park Avenue Care Home on the Map

Care Provided by Park Avenue Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 51 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Charlotte Goodfellow (Manager)
  • Admission Criteria
    • The clinical team will assess a person prior to admission.
    • Ages 60+
  • Room Information
    • Single Rooms (51)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Park Avenue Care Home

  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,680
    • Self-Funded Residential Dementia Care from £1,700
    • Self-Funded Nursing Care from £1,750
    • Self-Funded Nursing Dementia Care from £1,974

  • Fees will include:
    - Lounge and dining room on each floor
    - Choice and variety of meals prepared on the premises
    - Vintage tea room
    - Activities such as exercise classes, gardening and sing-alongs
    - Private GP or own GP if desired
    - Wheelchair accessible building with lift
    - Visiting Physiotherapist and access to the purpose-built gym in sister home
    - Full daily laundry service
    - Use of beautiful garden and BBQ in summer months
    - Fully qualified nursing care staff
    - All rooms are en-suite


    Additional charges are made for:
    - Hairdresser
    - Visiting dentist
    - Podiatry
    - Newspapers
  • (these prices are only a guideline, please contact Park Avenue Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • There are no visiting times, but the home has a protected meal times policy.


  • Parking

  • The home has a private car park situated to the side of the building.


Park Avenue Care Home Reviews (86)

Total of 86, showing 81-86
10

Park Avenue Care Home has a Review Score of 10 (9.972) out of 10, based on 10 reviews in the last 2 years. Over all time Park Avenue Care Home has 86 reviews.

Overall Experience

  • 77
  • 8
  • 0
  • 1
  • 0

Date Published

86
4
7
10
76

Review from Shelagh K (Daughter of Resident) published on 9 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management at this home are excellent. The home is currently undergoing refurbishment and is looking bright and fresh. The activities coordinator is dedicated to ensuring all residents were active or bed-bound are engaged. Communication is excellent at both shop floor "staff" level and
at management level.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S K (Daughter of Resident) published on 1 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home has superb and caring Staff. Our Mum is in a newly refurbished, very clean room and we are impressed by the diligence of the staff.


On arrival from the hospital - mum could not walk or feed herself but within two months, she has become more alert and is beginning to connect with people

and take a few physical steps. This is due to the care and attention of the wonderful staff and care home Management Team. We look forward to a summer of activities and increased enjoyment on our mother's part.
Thank you, from all the family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Leonard A (Husband of Resident) published on 10 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is being very well looked after and my son and I wish you to know this.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jill C (Daughter of Resident) published on 11 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother moved into this home several months ago, I became unhappy with the care my mother was receiving as the Manager who was in place refused to answer my complaints, would avoid seeing me to discuss issues and was rude and aggressive. One clear example was when we had a meeting scheduled, the
manager text me to say she had to go to the shop and could not make the meeting. Another time she refused to come out of her office to discuss ongoing issues with my mothers care.


I was about to move my mother out of the home, but since a new Senior Manager, a Director I believe, has now taken over the running of this home to assist with improving it - which was very much needed, she has listened to my issues, resolved my complaints, is very professional with a kind sympathetic manner.


There is also a big difference in the performance of the staff, they are more courteous, willing to assist and look smart, the new receptionist is very pleasant - a lovely refreshing change.


Reply from Nastasha Niyazi, Regional Coordinator at Park Avenue Care Home

Thank you for your review, we always strive to improve our home and welcome any compliments or constructive feedback.


We're so glad that you agree lots of positive improvements have been made and that your Mother is very happy living at Park Avenue.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Suzanne W (Daughter of Resident) published on 8 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with the care and attention my mother receives at Park Avenue. The staff are very friendly and attentive to mum's needs, there are activities going on for residents to participate in, overall our family is very happy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Richard S (Son of Resident) published on 15 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a well managed, modern and bright care home on three floors. Staff are always welcoming and have a caring attitude. An activities coordinator has recently been appointed and there are now more opportunities for the residents to join in, although this will place more demands on the care staff.
All in all I feel my mother has been well looked after in a safe and secure environment.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 10.0 (9.972)

Overview of Review Score

The Review Score of 10 (9.972) out of 10 for Park Avenue Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.992 for Park Avenue Care Home is calculated as follows: ( (118 Excellents x 5) + (1 Goods x 4) ) ÷ 119 Ratings = 4.992

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.98 Points relating to the number of positive Reviews for Park Avenue Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2. 10 Positive Reviews ÷ 10.2 = 0.98

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (14)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (2)

Charlotte

Charlotte Goodfellow

Job Title: Home Manager

Joined: 2019

Charlotte qualified as an Adult Registered Nurse from the University of Southampton in 2014 and began her nursing career in an Accident and Emergency Department. Whilst she loved the excitement and adrenaline of working an A&E, she found herself wanting to spend more time with her patients and their families. So, she decided to discover what other avenues were available outside of the acute hospital setting.


In March 2019, Charlotte joined Park Avenue as a Bank Nurse, and found this new direction exceptionally satisfying. In October 2019, Charlotte took up the position of Deputy Manager at Park Avenue Care Home, before moving to a leadership capacity in a sister home in November 2020. Now, she has returned to Park Avenue as Home Manager, and looks forward to partnering with the people who live in our homes, their families and friends.


Olusola

Olusola Suleiman

Job Title: Administrator

Joined: 2019

Olusola studied Business administrator degree at the University of East London, completing her BA HONS degree in 2008. Olusola went on to gain a variety of skills in marketing, administration and sales in a range of industries.


She joined Excelcare in December 2017 at Windmill Care Home and later moved to Park Avenue Care Home in June 2019. She enjoys meeting new people, being helpful and making a difference in people’s lives.