Parkview Nursing Home has a Review Score of 9.2 (9.219) out of 10, based on 14 reviews in the last 2 years. Over all time Parkview Nursing Home has 33 reviews.
Review from D W (Husband of Resident) published on 4 March 2025
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Reply from Amit Patel, Business Manager at Parkview Nursing Home
Thank you so much for the review. We are really pleased to hear about your positive experience. Please do reach out to our team should you require any assistance.
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Review from P C (Resident) published on 3 March 2025
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Reply from Amit Patel, Business Manager at Parkview Nursing Home
Thank you for your kind words! We're so glad to hear that you feel supported and treated with kindness and dignity. Our team strives to provide the best care possible, and your gratitude means a lot to us. If there's anything we can do to make your experience even better, please let us know and thank you again for your valuable feedback.
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Review from L P (Resident) assisted by family/friend published on 3 March 2025
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Reply from Amit Patel, Business Manager at Parkview Nursing Home
Thank you for your wonderful feedback! We're delighted to hear that you've had a positive experience over the past four months. Providing excellent nursing care, regular consultations, and quality meals is our priority, we're so pleased that you've felt well cared for. If there's anything more we can do to make your stay even better, please let us know!
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Review from R A (Son of Resident) published on 3 March 2025
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Reply from Amit Patel, Business Manager at Parkview Nursing Home
Thank you so much for your kind words. We understand how difficult it can be to leave a loved one, and we're grateful for placing your faith in us with the care of your father. Our team takes great pride in providing a supportive and compassionate environment, and your feedback means a lot to us. If there's ever anything we can do to further support you or your father, please don't hesitate to reach out.
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Review from H S (Respite Resident) published on 23 December 2024
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Review from E G (Respite Resident) published on 29 November 2024
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Review from Ann C (Respite Resident) published on 14 August 2024
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Reply from Amit Patel, Business Manager at Parkview Nursing Home
Thank you so much for taking your time and providing the review. We are thankful and wish you the very best for the future.
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Review from Anne B (Sister of Resident) published on 7 May 2024
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Review from S M (Respite Resident) published on 25 April 2024
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Review from H O (Daughter of Resident) published on 11 March 2024
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Review from T G (Respite Resident) published on 11 March 2024
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Review from Joanna c (Respite Resident) published on 17 January 2024
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Review from A J (Daughter of Resident) published on 16 September 2023
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Review from Harriet B (Resident) published on 25 May 2023
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Review from A A (Resident) published on 24 March 2022
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Reply from Hiral Shah, Financial Controller at Parkview Nursing Home
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us ! We count ourselves lucky for customers like you. We look forward to working with you again in the future!
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Review from V P (Resident) published on 25 January 2022
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Review from Marjorie T (Resident) published on 1 December 2021
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Reply from Serge Tsvetkov, Marketing Manager at Parkview Nursing Home
Thank you for taking the time to review Parkview Nursing Home. The staff are incredible, going out of their way to meet any needs and requests. I am really sorry for the remote control problem experienced.
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Review from B C (Resident) published on 28 July 2021
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Reply from Serge Tsvetkov, Marketing Manager at Parkview Nursing Home
Thank you for your kind review. This is much appreciated. We strive as a team to keep the residents and staff safe!
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Review from Indira K (Resident) published on 28 September 2020
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Reply from Serge Tsvetkov, Marketing Manager at Parkview Nursing Home
Thank you for the positive review! Feedback is greatly valued by the team and allows us to ensure we are delivering a very high standard of care and support. I will share it with the staff and senior management.
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Review from Anick V (Resident) published on 11 February 2020
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The Review Score of 9.2 (9.219) out of 10 for Parkview Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 14 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.8 out of 5 from 14 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.424 for Parkview Nursing Home is calculated as follows: ( (79 Excellents x 5) + (57 Goods x 4) + (15 Satisfactorys x 3) ) ÷ 151 Ratings = 4.424
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.795 Points relating to the number of positive Reviews for Parkview Nursing Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6. 14 Positive Reviews ÷ 17.6 = 0.795
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 18 Aug 2023
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