Priscilla Wakefield House

Rangemoor Road, London N15 4NA
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9.0 56 Reviews
  • Priscilla Wakefield House, London
Priscilla Wakefield House is a stunningly designed and landscaped, purpose built nursing home in North London that is sets a new standard in quality of accommodation and care.

The Home is fully Compliant with the Care Quality Commission Regulations and have the facilities to care for both nursing and residential clients to suit a variety of individual needs. Provides both long and short term care including post operative care.

It is the staff that truly sets Priscilla Wakefield House apart. Staff are passionate about delivering the highest standard of care and will always go the extra mile to make sure residents are comfortable, secure and happy.

A personal touch: Small communities within the home ensure staff really know each and every one of the residents as individuals. Highly trained and motivated staff work closely with residents and their families to develop a plan of care which is followed by all staff.

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Care Provided by Priscilla Wakefield House

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 117 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Magicare Ltd
  • Person in charge
  • Sue Ann Nnamani (General Manager)
  • Admission Criteria
    • All referrals accepted
    • Ages 40+
  • Room Information
    • Single Rooms (117)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (117)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016
    • Number of floors: 1

Funding & Fees Guide for Priscilla Wakefield House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,500
    • Self-Funded Residential Dementia Care £1,500 – £2,000
    • Self-Funded Nursing Care £2,000 – £3,000
    • Self-Funded Nursing Dementia Care £2,000 – £3,000
  • (these prices are only a guideline, please contact Priscilla Wakefield House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home has an open visiting policy and visitors can come to the home at any point.


  • Parking

  • Priscilla Wakefield House do not have any parking facilities on site but offer tickets for your card at a cost of £1 for residential area parking.


Priscilla Wakefield House Reviews (56)

Total of 56, showing 1-20
9.0

Priscilla Wakefield House has a Review Score of 9.0 (9.028) out of 10, based on 17 reviews in the last 2 years. Over all time Priscilla Wakefield House has 56 reviews.

Overall Experience

  • 27
  • 23
  • 4
  • 1
  • 1

Date Published

56
5
8
17
39

Review from Plaxy W (Daughter of Resident) published on 24 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been extremely pleased with Dad's overall care at Priscilla Wakefield House. In particular, the staff are fantastic. Dad is treated with care and respect and the staff seem genuinely fond of him (and him of them). The home is always warm and welcoming and Dad is physically well taken care of
and presentable.
One slight concern is ensuring he is drinking enough fluids throughout the day, as he doesn't always remember to do so himself (and cannot always reach the cup). But overall, we are very pleased with the service provided in the home.

Reply from Sue Ann Nnamani, General Manager at Priscilla Wakefield House

Thanks for your feedback which helps us to grow. We will use this to further improve the services we offer.


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Review from P A (Daughter of Resident) published on 23 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly and kind staff. Amazing people from the receptionists to the health care assistants and nurses. The staff really take care of the patients and it is a very clean and neat environment. The management is very supportive and attentive.

Reply from Sue Ann Nnamani, General Manager at Priscilla Wakefield House

Thanks for the feedback which will be conveyed to the entire team.


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Review from C L (Ex Family Member) published on 23 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very welcoming. Staff are friendly, helpful and approachable. Care given is very good - resident is almost always clean, shaved and in his own clothes. Observed interactions between staff and resident are unfailingly very positive and warm and clearly staff care for his well-being.
Some
concern that as his abilities are deteriorating whether he is given enough support to drink regularly - drinks are provided but I don't know if (when we aren't here to do it) he is helped to take the drinks.
Would like the bed to be assessed for suitability as it isn't quite long enough. Additional services (Chiropody) are very effective and reasonably priced.

Reply from Sue Ann Nnamani, General Manager at Priscilla Wakefield House

Thanks for your feedback. This helps us to make improvements to the services we provide.


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Review from P B (Daughter of Resident) published on 7 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall very good. Mum has good care, is clean and the food is good. I think she feels very isolated as always in her room. I'm trying to arrange more visitors.

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Review from S C (Daughter of Resident) published on 31 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are incredibly kind, caring, and helpful. (The lady in charge and team on Dowitt Ward) always putting patient care first. Very professional and knowledgeable about patients: Care, needs, likes, and dislikes you just feel totally relaxed knowing your relative is in excellent care.

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Review from Kuljit D (Wife of Resident) published on 6 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Experience is ok, room always clean and tidy, the staff are ok but some of the staff are very friendly and a few of them are rude. He is disabled but mentally he is fine, when he tells me they do like that it really hurts. Some of them are very good they treat him very nicely.

Reply from Sue Ann Nnamani, General Manager at Priscilla Wakefield House

Thank you for your feedback which we would use to better improve the areas where you have highlighted as concerns. We appreciate your feedback and would welcome a face-to-face discussion with you to unpick some of your feedback so it can help us to improve these areas.


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Review from S W (Daughter of Resident) published on 29 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been living at Priscila Wakefield House for a few months.
The staff have been caring and professional and her improvement has been wonderful.
They engage and respect her every day.
It's good to see her healthy and happy.

Reply from Sue Ann Nnamani, General Manager at Priscilla Wakefield House

Thank you for your feedback and comments which is extremely helpful. We appreciate your time in completing this and will pass this feedback on to the teams.


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Review from A D (Daughter of Resident) published on 5 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The activity gave good entertainment to all guests, residents and families who attended the Care Home Week.
They exceeded the expectations of everyone who was there.
The event says it all regarding how organised the care home management is.

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Review from Pauline W (Niece of Resident) published on 25 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall the staff have been beyond good in being consistent in the care the give to my aunt who is quite difficult.
They are quite friendly and helpful.
I feel management should be more visible since visiting my auntie I do not have a clue who is in charge; this is not micro-management; it would be
nice to see them coming in and saying hello.
My auntie's room is far too dull and gloomy for a long-term redident.
More can be done in mental stimulation getting my auntie out of her room to engage.
I am thankful but more can and should be done from management level.

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Review from R L (Friend of Resident) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring, conscientious, open, gentle and friendly staff.

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Review from Fawziya R (Brother of Resident) published on 7 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother has been in Priscilla Wakefield House for 8 years and I have seen a consistent level of service. The nurses and carers are excellent and the management is excellent and sees to needs straight away. All workers in the nursing home have a smile and welcome you and are all very friendly and
willing to help if needed. This has been the best nursing home I have seen in the area with the newest and up-to-date technology and refurbishment.

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Review from D L (Resident) assisted by family/friend published on 23 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

While being a resident at Priscilla Wakefield House, I have always felt safe and well cared for. Found staff members very professional, caring, patient and understanding. So far, I have no complaints about the care I receive. My immediate care and needs were always met, thanks to the excellent staff.

Reply from Sue Ann Nnamani, General Manager at Priscilla Wakefield House

Thank you kindly for your honest and sincere feedback which we are always looking to improve in all areas and the care we provide.


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Review from Jana L (Niece of Resident) published on 20 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

It’s funny how most of the reviews are positive, but to each their own.
I’ve visited this care home numerous times and made comparisons. The ones that wear burgundy uniforms are quite fake or pretensive, the ones in the blue uniforms do their very best to deliver quality care. I must give a round
of applause to all carers because that work is not an easy walk in the park. I’ve also tasted the food myself, sometimes it’s bland other times it’s too salty, which can be improved. Overall, the care home needs to recognise all efforts made by the carers. They are truly the unsound heroes!

Reply from Sue Ann Nnamani, General Manager at Priscilla Wakefield House

Thanks for your comments.
We aim to use these to improve the services we provide.


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Review from Samantha J (Daughter of Resident) published on 7 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my mum has been in the care of Priscilla Wakefield House. She has gained weight, has all her needs met and staff treat her with kindness and care and make sure she is comfortable and happy. As her daughter, I truly appreciate everything that has been done for her. I myself come 5 days a week and
see first hand how hard the staff work and how caring they are.

Reply from Sue Ann Nnamani, General Manager at Priscilla Wakefield House

Thank you for your feedback. We take all feedback on board and strive to do our best to improve the services we offer to the individuals we care for.


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Review from K L (Daughter of Resident) published on 14 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are great very helpful and polite. The receptionists are also very helpful, patient and very friendly. My father's room is always clean and tidy I feel the staff on my dad's floor go beyond and above their duty. I am so glad my father is at Priscilla Wakefield House. I would like to thank
the staff from the bottom of my heart for the wonderful work they all do.

Reply from Sue Ann Nnamani, General Manager at Priscilla Wakefield House

Thank you for your comments which enable us to do our best to improve the services we provide.


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Review from Felicia P (Regular Volunteer) published on 19 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We bring the holy communication every week and noticed how it changed the person visited. This is our experience of Priscilla Wakefield House is a real home away from home. The atmosphere is welcoming, the staff are very kind patient and always ready to help and answer any questions. The residents live
relatively independent lives and have very good meals. There are programs to maintain good well-being and morale.

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Review from R S (Son of Resident) published on 19 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Supper club for residents and family is a wonderful idea. It gives all something to look forward to and helps forget the circumstances in which we find ourselves. The staff were all so kind and attentive. The whole affair was well thought out and put together; the staff deserve special commendation.

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Review from Sharona P (Daughter of Resident) published on 24 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Priscilla Wakefield property is decorated to the highest standard with care in the decorative features.
The staff are professional and very caring to the residents and treating them with the utmost dignity knocking on their door before entry and making the time to liaise with the residents at all
times. I would highly recommend Priscilla Wakefield myself, brother and sister thank you wholeheartedly.
I would also like to add that the people on reception are always friendly. Thanks.

Reply from Sue Ann Nnamani, General Manager at Priscilla Wakefield House

Thank you for your feedback which assists us to make necessary improvements to our services.


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Review from D D (Daughter of Resident) published on 24 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Mum is cared for well but I find there is room for improvement. The rooms need to be refreshed and painted. The lounge is horrible and very depressing.
The packets of nappies on display in each room is undignified and could be stored in a better place so as not for all of the visitors to see and makes
the room look like a factory. Activities are sparse sadly and Mum always seems lonely when I come to see her. She is cared for well and is safe which is the main thing I suppose.

Reply from Sue Ann Nnamani, General Manager at Priscilla Wakefield House

Thank you for your feedback which assists us to make necessary improvements to our services.


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Review from H A (Daughter of Resident) published on 20 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were extremely anxious about our mother being admitted to a care home for her dementia. When in reality she should be with us at home Circumstances led to our mum being placed at Pricilla Wakefield House which we had no control over. Well, all our anxieties were quickly dismissed due to the high-quality
care our mum receives from all staff at the home. They treat her with love, compassion and high-quality care. Mum is kept clean, happy, fed well and given the patience and care she deserves. On behalf of our whole family, we thank you so much.

Reply from Sue Ann Nnamani, General Manager at Priscilla Wakefield House

Thank you for the amazing feedback. We use feedback to improve the services we provide and are extremely pleased you have had such a positive experience.


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Current Review Score: 9.0 (9.028)

Overview of Review Score

The Review Score of 9.0 (9.028) out of 10 for Priscilla Wakefield House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.344 for Priscilla Wakefield House is calculated as follows: ( (94 Excellents x 5) + (77 Goods x 4) + (21 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 195 Ratings = 4.344

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.684 Points relating to the number of positive Reviews for Priscilla Wakefield House is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 117 registered maximum number of service users is 23.4. 16 Positive Reviews ÷ 23.4 = 0.684

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (16)

Sue Ann

Sue Ann Balcombe

Job Title: General Manager

Joined: 2016

Registered manager with 13 years experience in the Care home sector.


Pravesh

Pravesh Mohoonee

Job Title: Deputy Manager

Joined: 2009

Pravesh is a registered nurse and has been in the care sector as a nurse for 5 years. Pravesh has a wealth of clinical knowledge as has worked in hospital settings as well as care home settings.


Molly

Molly Paul

Job Title: Head of Care

Joined: 2017

To undertake the care management responsibilities as delegated by the Home Manager. To promote and maintain high standards of resident care. To lead the care team and provide skilled care. Take responsibility for the safeguarding of adults, and follow the Trust's whistleblowing policy as required.


Omoyi

Omoyi Mapumba

Job Title: Head of Care

Joined: 2016

To undertake the care management responsibilities as delegated by the Home Manager. To promote and maintain high standards of resident care. To lead the care team and provide skilled care. Take responsibility for the safeguarding of adults, and follow the Trust's whistleblowing policy as required.


Hossam

Hossam Fadl

Job Title: Night Manager

Joined: 2012

Supporting the Home Manager, and leading a team of carers, responsible for planning and implementing care in the Home.


Sosamma

Sosamma Varghese

Job Title: Assistant Night Manager

Joined: 2022

Supporting the Night Manager, and leading a team of carers, responsible for planning and implementing care in the Home.


Sonia

Sonia Babar

Job Title: Office Manager

Joined: 2021

Oversees staff, implements procedures and maintains administrative systems.


Kevin

Kevin Muyingo

Job Title: Catering Manager

Joined: 2016

Led teams of chefs and catering assistants. Responsible for running the day-to-day catering operations.


Eleri

Eleri Walters

Job Title: Lead Wellbeing Co-ordinator

Joined: 2012

Develop and manage a well-being support model with appropriate internal and external support.


Roy

Roy Oredina

Job Title: Maintenance Manager

Joined: 2013

Oversees a business' maintenance tasks, including the upkeep of offices, buildings, grounds and company vehicles.


Duties include scheduling maintenance tasks, supervising Maintenance Workers and responding to maintenance emergencies.


Leleka

Leleka Henry

Job Title: Nurse Associate

Joined: 2009

Undertaking clinical tasks, supporting individuals and their families and carers when faced with unwelcome news and life-changing diagnoses.


Devrol

Devrol Vanderstraaten

Job Title: Training Administrator

Joined: 2021

Provides support and consultation to managers to assist in identifying training program requirements and provide associated training reports.


Jennifer

Jennifer Mabula-Namusoke

Job Title: Head Housekeeping

Joined: 2010

Overall responsibility for cleaning rooms, laundering bed linen and maintaining furnishings and other equipment in the Home.


Shailesh

Shailesh Patel

Job Title: Maintenace

Joined: 2022

Provides general, detailed and routine facility and equipment maintenance.


Julie

Julie Edridge

Job Title: Receptionist

Joined: 2015

Greet visitors, answer phone calls, and maintain professional composure throughout interactions with customers or potential clients.


Pearl

Pearl Adeleke

Job Title: Receptionist

Joined: 2022

Greet visitors, answer phone calls, and maintain professional composure throughout interactions with customers or potential clients.


Frequently Asked Questions about Priscilla Wakefield House

What types of Care is Priscilla Wakefield House registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, No Medical Intervention, Substance Misuse & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Priscilla Wakefield House provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Priscilla Wakefield House have?

There are 117 Single Rooms.

What are the Facilities & Services at Priscilla Wakefield House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Priscilla Wakefield House to the centre of London?

6.5 mile(s) as the crow flies, distance by road may be significantly further.