Priscilla Wakefield House

Rangemoor Road, London N15 4NA
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9.0 56 Reviews
  • Priscilla Wakefield House, London
Priscilla Wakefield House is a stunningly designed and landscaped, purpose built nursing home in North London that is sets a new standard in quality of accommodation and care.

The Home is fully Compliant with the Care Quality Commission Regulations and have the facilities to care for both nursing and residential clients to suit a variety of individual needs. Provides both long and short term care including post operative care.

It is the staff that truly sets Priscilla Wakefield House apart. Staff are passionate about delivering the highest standard of care and will always go the extra mile to make sure residents are comfortable, secure and happy.

A personal touch: Small communities within the home ensure staff really know each and every one of the residents as individuals. Highly trained and motivated staff work closely with residents and their families to develop a plan of care which is followed by all staff.

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Care Provided by Priscilla Wakefield House

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 117 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Magicare Ltd
  • Person in charge
  • Sue Ann Nnamani (General Manager)
  • Admission Criteria
    • All referrals accepted
    • Ages 40+
  • Room Information
    • Single Rooms (117)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (117)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016
    • Number of floors: 1

Funding & Fees Guide for Priscilla Wakefield House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,500
    • Self-Funded Residential Dementia Care £1,500 – £2,000
    • Self-Funded Nursing Care £2,000 – £3,000
    • Self-Funded Nursing Dementia Care £2,000 – £3,000
  • (these prices are only a guideline, please contact Priscilla Wakefield House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home has an open visiting policy and visitors can come to the home at any point.


  • Parking

  • Priscilla Wakefield House do not have any parking facilities on site but offer tickets for your card at a cost of £1 for residential area parking.


Priscilla Wakefield House Reviews (56)

Total of 56, showing 21-40
9.0

Priscilla Wakefield House has a Review Score of 9.0 (9.028) out of 10, based on 17 reviews in the last 2 years. Over all time Priscilla Wakefield House has 56 reviews.

Overall Experience

  • 27
  • 23
  • 4
  • 1
  • 1

Date Published

56
5
8
17
39

Review from L M (Daughter of Resident) published on 26 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, welcoming staff and a nice, airy room. Mum is well treated and has healed while there. Good food, my mother has put on weight while there.

Reply from Sue Ann Nnamani, General Manager at Priscilla Wakefield House

Thank you for taking the time to share your views. We would aim to improve in areas where we are lacking.


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Review from J L (Cousin of Resident) published on 26 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin was taken ill in June 2021 during the Covid lockdown and has been in Priscilla Wakefield House since. Challenging times for us all. She is well cared for by kind nurses and care staff, who contact me if any problems arise. They keep her comfortable and clean; she enjoys her food and TV and
also has visits by the hairdresser and chiropodist, which help lift her spirits, so feel she's in safe hands. The home is always clean, bright and welcoming, as is her room. The reception ladies are always very kind and helpful and handled testing etc throughout the pandemic brilliantly. The activities team are excellent at keeping residents and families happy. I am especially grateful for them booking face to face calls, which are a lifeline, as I live at a distance, and needed during lockdowns. Hopefully, she can go on trips again in the summer and spend time on the roof garden when warmerr. Thank you.

Reply from Sue Ann Nnamani, General Manager at Priscilla Wakefield House

Thank you for sharing your views. We appreciate your feedback and will work on our areas for improvement.


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Review from G E (Husband of Resident) published on 22 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

From entering the reception area, the receptionists are very welcoming to all. All rooms, offices etc are kept very clean and checked throughout the say. There are discussions with heads of various departments and also regular meetings in general and other managers to discuss and sort out problems.

Reply from Sue Ann Nnamani, General Manager at Priscilla Wakefield House

Thanks for your feedback. It will assist us in making necessary improvements to our service.


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Review from M C (Granddaughter of Resident) published on 16 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience has been amazing. Staff are exceptional, looking after and going above and beyond in any needs the residents have. The home is very clean and very presentable. I am more than happy with everything and would highly recommend to anyone.

Reply from Sue Ann Nnamani, General Manager at Priscilla Wakefield House

Thank you for your feedback which I will pass on to the team. This helps us to improve the service we offer.


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Review from A R (Daughter-in-law of Resident) published on 15 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always happy with the reception and the care given to my family member. The socialness of staff is always evident. The cleanliness in the room is good. Food good and plenty of it.

Reply from Sue Ann Nnamani, General Manager at Priscilla Wakefield House

We appreciate your feedback which helps us to improve the service we provide.


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Review from D L (Daughter of Resident) published on 15 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are pleasant, reception staff are very helpful. Staff are responsive to queries.

Reply from Sue Ann Nnamani, General Manager at Priscilla Wakefield House

We appreciate your feedback which helps us to improve the service we provide.


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Review from Melissa P (Daughter of Resident) published on 15 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mother is 96 and had been living at Priscilla Wakefield House with Alzheimer's and mobility issues for several years. During this time, we have noticed a significant improvement in the quality of her care. We feel that the privations caused by Covid-19 has highlighted the positive effects of a caring
and efficiently organised nursing home during these difficult times. Proof of this is evident in Mum's continuing ability to survive and thrive during lockdowns. We can only praise the committed friendly and helpful staff from reception through to laundry.

Reply from Sue Ann Nnamani, General Manager at Priscilla Wakefield House

We appreciate your feedback which helps us to improve the service we provide.


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Review from John H (Brother of Resident) published on 26 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been in long-term care at Priscilla Wakefield House. During this time the team has consistently provided the highest standard of care. The staff go about their work in a professional and cheerful manner which has had a positive impact on the well being of my sister, despite her ongoing
health issues. The home is modern, clean and well maintained and is a great advert for the health care service provided to our community.

Reply from Sue Ann Balcombe, General Manager at Priscilla Wakefield House

We would like to thank you for your comments and these will be shared with the team. At such a critical time for us we are so grateful to see such a wonderful review.


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Review from Dayon P (Niece of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with Priscilla Wakefield House. I feel my uncle is well taken care of and I am happy with the care and support he receives.

Reply from Sue Ann Balcombe, General Manager at Priscilla Wakefield House

Thank you for taking the time to complete the review. We appreciate your feedback and will do our best to use these comments to continue to improve the services we offer. Thank you for again taking the time to review our services.


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Review from K O (Granddaughter of Resident) published on 21 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very friendly and look after the residents well. So much to do for the residents. Rooms and general rooms are well maintained.

Reply from Sue Ann Balcombe, General Manager at Priscilla Wakefield House

Thank you for taking the time to complete your review. We will use your feedback to improve the services.


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Review from M B (Daughter of Resident) published on 21 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are kind, caring, very friendly and make us as a family member, very, very welcome. My dad hasn't long been at the care home, but he seems to have settled in very well. All the staff seem so caring towards their residents and carers seem to love their jobs and show such a caring side. Amazing
Place.

Reply from Sue Ann Balcombe, General Manager at Priscilla Wakefield House

Thank you for your feedback and taking the time to let us know your views on the services we offer. We continually strive to improve and will share this with the wider team.


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Review from Nadia T (Friend of Resident) published on 27 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been coming to visit my friend for over 5 months and I find the care staff to be friendly and welcoming.

Reply from Sue Ann Balcombe, General Manager at Priscilla Wakefield House

Thank you for your feedback, all feedback are valuable to us as we aim to continue to improve the services we offer


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Review from M S (Husband of Resident) published on 10 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have nothing but praise for the management and staff at Priscilla Wakefield House who are involved in the care of my wife.

Reply from Sue Ann Balcombe, General Manager at Priscilla Wakefield House

Thank you for your comments. We use your feedback as continual improvements for the services we offer.


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Review from R S (Daughter of Resident) published on 10 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the care that my mum is receiving, she is loved and cared for with friendly carers. Even the residents become friends/or part of a family.

Reply from Sue Ann Balcombe, General Manager at Priscilla Wakefield House

Thank you for taking the time to share your feedback. We appreciate your comments and we will continually strive to improve the services we offer.


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Review from Kathleen R (Friend of Resident) published on 17 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly and welcoming.
Residents at meals are happy and well catered for.
Many different activities to stimulate invalid people.
Good medical care.
Rooms are clean, tidy and comfortable with all the necessary attention.
Great efforts to make progress for a better future.
Staff are patient, loving
and kind.

Reply from Sue Ann Balcombe, General Manager at Priscilla Wakefield House

Thank you for your feedback which helps us to improve the service we provide.


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Review from Beverley K (Sister-in-law of Resident) published on 15 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was with my family member (resident) holding a meeting in her room with an outside professional. Unbeknown to the staff, they came in 3 times to check her. I was very impressed. At lunchtime, they (carer) came and escorted my family member to the dining room and sat her up the table and fed her her
meal. Very dignified and caring. Thank you.

Reply from Sue Ann Balcombe, General Manager at Priscilla Wakefield House

Thank you for your feedback. We will use this feedback to continue to improve the service we offer.


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Review from David M (Son of Resident) published on 4 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

The organisation is a fantastic organisation but the management and staff are unprofessional. I personally believe there's a lot of improvement needed, the way staff communication skills are very poor.

Reply from Sue Ann Balcombe, General Manager at Priscilla Wakefield House

It is extremely disappointing to receive this review as we have recently had a meeting with you and you left the meeting happy with the way in which you received feedback from the team. You are also not the son of the resident and neither are you a next of kin hence we are bound by the GDPR law to ensure we protect the individuals who are in our care. We are happy to explore any further concerns you feel are not addressed.


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Review from S C (Daughter of Resident) published on 11 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Priscilla Wakefield House is a well-run nursing home with wonderful carers who do anything to make us, as a family, very welcomed. They treat the residents as one of their own and nothing is too much for them. They are friendly and very helpful.

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Review from Jacqueline E (Daughter of Resident) published on 8 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Priscilla Wakefield House since July 2018. The staff are helpful and friendly and caring towards Mum and other residents.
They communicate any issues quickly and sensitively. You are welcome to visit unannounced at any time which is reassuring.
The 'cafe' facility on site at reception
is wonderful; breakfast and supper clubs run at the 'cafe' feel like a trip out and Mum really enjoys regular visit here - activities team are absolutely lovely.
Thank you.

Reply from Sue Ann Balcombe, General Manager at Priscilla Wakefield House

Thank you for the wonderful comments which will be passed on to the staff.


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Review from Sylvia B (Sister of Resident) published on 8 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother is in Priscilla Wakefield House and I am very pleased with his daily care.
All of the staff are kind and caring and my brother seems happy and content.

Reply from Sue Ann Balcombe, General Manager at Priscilla Wakefield House

Thank you for your comments.


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Current Review Score: 9.0 (9.028)

Overview of Review Score

The Review Score of 9.0 (9.028) out of 10 for Priscilla Wakefield House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.344 for Priscilla Wakefield House is calculated as follows: ( (94 Excellents x 5) + (77 Goods x 4) + (21 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 195 Ratings = 4.344

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.684 Points relating to the number of positive Reviews for Priscilla Wakefield House is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 117 registered maximum number of service users is 23.4. 16 Positive Reviews ÷ 23.4 = 0.684

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (16)

Sue Ann

Sue Ann Balcombe

Job Title: General Manager

Joined: 2016

Registered manager with 13 years experience in the Care home sector.


Pravesh

Pravesh Mohoonee

Job Title: Deputy Manager

Joined: 2009

Pravesh is a registered nurse and has been in the care sector as a nurse for 5 years. Pravesh has a wealth of clinical knowledge as has worked in hospital settings as well as care home settings.


Molly

Molly Paul

Job Title: Head of Care

Joined: 2017

To undertake the care management responsibilities as delegated by the Home Manager. To promote and maintain high standards of resident care. To lead the care team and provide skilled care. Take responsibility for the safeguarding of adults, and follow the Trust's whistleblowing policy as required.


Omoyi

Omoyi Mapumba

Job Title: Head of Care

Joined: 2016

To undertake the care management responsibilities as delegated by the Home Manager. To promote and maintain high standards of resident care. To lead the care team and provide skilled care. Take responsibility for the safeguarding of adults, and follow the Trust's whistleblowing policy as required.


Hossam

Hossam Fadl

Job Title: Night Manager

Joined: 2012

Supporting the Home Manager, and leading a team of carers, responsible for planning and implementing care in the Home.


Sosamma

Sosamma Varghese

Job Title: Assistant Night Manager

Joined: 2022

Supporting the Night Manager, and leading a team of carers, responsible for planning and implementing care in the Home.


Sonia

Sonia Babar

Job Title: Office Manager

Joined: 2021

Oversees staff, implements procedures and maintains administrative systems.


Kevin

Kevin Muyingo

Job Title: Catering Manager

Joined: 2016

Led teams of chefs and catering assistants. Responsible for running the day-to-day catering operations.


Eleri

Eleri Walters

Job Title: Lead Wellbeing Co-ordinator

Joined: 2012

Develop and manage a well-being support model with appropriate internal and external support.


Roy

Roy Oredina

Job Title: Maintenance Manager

Joined: 2013

Oversees a business' maintenance tasks, including the upkeep of offices, buildings, grounds and company vehicles.


Duties include scheduling maintenance tasks, supervising Maintenance Workers and responding to maintenance emergencies.


Leleka

Leleka Henry

Job Title: Nurse Associate

Joined: 2009

Undertaking clinical tasks, supporting individuals and their families and carers when faced with unwelcome news and life-changing diagnoses.


Devrol

Devrol Vanderstraaten

Job Title: Training Administrator

Joined: 2021

Provides support and consultation to managers to assist in identifying training program requirements and provide associated training reports.


Jennifer

Jennifer Mabula-Namusoke

Job Title: Head Housekeeping

Joined: 2010

Overall responsibility for cleaning rooms, laundering bed linen and maintaining furnishings and other equipment in the Home.


Shailesh

Shailesh Patel

Job Title: Maintenace

Joined: 2022

Provides general, detailed and routine facility and equipment maintenance.


Julie

Julie Edridge

Job Title: Receptionist

Joined: 2015

Greet visitors, answer phone calls, and maintain professional composure throughout interactions with customers or potential clients.


Pearl

Pearl Adeleke

Job Title: Receptionist

Joined: 2022

Greet visitors, answer phone calls, and maintain professional composure throughout interactions with customers or potential clients.