Our care fees for self-funded and local authority funded residents are subject to a preadmission needs assessment which is a requirement of admission, so the Home can fully understand the level of care and support required by each individual. The prices quoted are weekly and for guidance only. They will be confirmed following a full assessment. Respite care may be offered and is usually 10% above the permanent care fees, subject to availability and will depend on an assessment of a person’s care needs.
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Prince George Duke of Kent Court has a Review Score of 9.8 (9.772) out of 10, based on 16 reviews in the last 2 years. Over all time Prince George Duke of Kent Court has 93 reviews.
Review from M B (Son of Resident) published on 8 April 2025
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Reply from Nina Stephens, Home Manager at Prince George Duke of Kent Court
Thank you for taking time to give us a 5 star review. I am glad to hear that you and your loved one had a warm welcome to Prince George Duke Of Kent Court and that you feel you received an outstanding service. The staff work very hard to make everyone feel welcome. I will pass on your compliments to the whole team.Many thanks
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Review from Tony H (Regular Volunteer) published on 29 October 2024
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Reply from Nina Stephens, Home Manager at Prince George Duke of Kent Court
Thank you for your positive feedback, it is always great to hear that the staff team goes above and beyond, they work hard to ensure that the residents well well-being is always met during every aspect of their day. Your lovely feedback will be passed on to the teams—many thanks.
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Review from Pamela L (Friend of Resident) published on 24 October 2024
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Reply from Nina Stephens, Home Manager at Prince George Duke of Kent Court
Thank you so much for your five-star review. I am glad to hear that your experience was very positive. I will pass this lovely review on to the care and activities teams, who work very hard to ensure everyone feels warmly welcomed and included. Many thanks.
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Review from R H (Daughter of Resident) published on 8 October 2024
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Reply from Nina Stephens, Home Manager at Prince George Duke of Kent Court
Thank you for your 5-star review. The activities team spends time with the residents when choosing entertainment and activities to ensure that there is something for everyone. I will pass on your very positive feedback to the team. Kindest regards.
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Review from Rebecca W (Niece of Resident) published on 7 October 2024
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Reply from Nina Stephens, Home Manager at Prince George Duke of Kent Court
Thank you so much for this 5-star review. I am so glad that your Aunt felt loved by the staff team and that friendships were developed. I will hand over this very positive feedback to the teams here at Prince George. Kindest regards.
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Review from Pauline K (Daughter of Resident) published on 3 October 2024
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Reply from Nina Stephens, Home Manager at Prince George Duke of Kent Court
Thank you so much for such positive feedback. The dedicated team who work with residents with dementia strive to ensure families feel included and supported in all aspects of their loved ones' care. I will pass this lovely review on to the team.
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Review from C C (Daughter of Resident) published on 24 September 2024
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Reply from Nina Stephens, Home Manager at Prince George Duke of Kent Court
Thank you for such positive feedback, I will pass this on to the team. Many thanks.
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Review from Wendy F (Daughter of Resident) published on 9 April 2024
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Reply from Nina Stephens, Home Manager at Prince George Duke of Kent Court
Thank you for taking the time to write a 5-star review. I am so glad your mother had such a lovely 'home from home' experience living at Prince George, we strive to maintain high standards. I will pass your positive feedback on to the team. Many thanks.
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Review from Margaret S (Daughter of Resident) published on 20 February 2024
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Reply from Nina Stephens, Home Manager at Prince George Duke of Kent Court
Thank you for leaving an excellent review; all the staff work hard to ensure that they build strong relationships with the residents and their families. We have many more outings, events and activities to look forward to this year.
I will pass these lovely compliments on to the team.
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Review from A O (Daughter of Resident) published on 18 December 2023
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Reply from Nina Stephens, Home Manager at Prince George Duke of Kent Court
Thank you so much for your 5 star review, The staff at Prince George Duke Of Kent Court constantly strive to improve the standards of Care delivered, so it is great to hear that we have succeeded. It will be my pleasure to pass this very positive review on to the dedicated team here at the home.
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Review from C P (Wife of Resident) published on 21 November 2023
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Reply from Nina Stephens, Home Manager at Prince George Duke of Kent Court
Thank you so much for taking the time to give your feedback, the team really do work hard to ensure that all the residents and their loved ones enjoy their time at Prince George Duke of Kent Court. I will pass this extremely positive feedback on to the whole staff team.
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Review from Sharon G (Daughter of Resident) published on 6 September 2023
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Reply from Nina Stephens, Home Manager at Prince George Duke of Kent Court
Thank you for your feedback, we have made changes at the front reception area by relocating the Shift Leader in charge downstairs and is now situated on the ground floor. The admin assistants are now working at the weekends, giving more cover for visitors and phone calls out of hours, at all other times the shift leader or Nurse on duty will answer the door.
The heating is only on during the colder weather and during the summer months we have air conditioning in all communal areas although some of the residents request for this to be switched off as they feel the cold.
There is a wide variety of activities across seven days a week to ensure inclusion for all our residents and they can choose what they would like to take part in according to the program, for those who do not wish to take part there are one to one sessions available.
A new catering company is now in place and we regularly hold food committee meetings with the residents and chef manager to obtain their feedback.
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Review from S F (Friend of Resident) published on 7 August 2023
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Reply from Nina Stephens, Home Manager at Prince George Duke of Kent Court
Thank you so much for taking the time to leave your lovely review. I will pass this on to the whole team, we really appreciate it.
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Review from J L (Daughter of Resident) published on 26 July 2023
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Reply from Nina Stephens, Home Manager at Prince George Duke of Kent Court
Thank you for the wonderful review! The team put a lot of effort into ensuring the residents and their families enjoy quality time together at Prince George Duke of Kent Court. Making lots of precious memories. We truly appreciate your feedback and are always striving to improve.
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Review from Philip B (Son of Resident) published on 22 July 2023
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Reply from Nina Stephens, Home Manager at Prince George Duke of Kent Court
Many thanks for taking the time to leave us a 5-star rating, we strive to provide the highest standard of care and we are glad to hear that we succeeded. Thanks again.
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Review from Bob P (Son of Resident) published on 22 July 2023
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Reply from Nina Stephens, Home Manager at Prince George Duke of Kent Court
Thank you for for your positive feedback. The team put a lot of effort into ensuring the residents feel loved and cared for, we will share this review with the staff team, we take pride in knowing we can make a difference.
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Review from Jayne S (Daughter of Resident) published on 20 March 2023
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Reply from Nina Stephens, Home Manager at Prince George Duke of Kent Court
Thank you for the fantastic review! The team put a lot of effort into ensuring the residents and their families enjoy their time at Prince George Duke of Kent Court. We truly appreciate your feedback and are always striving to improve.
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Review from Jane R (Daughter of Resident) published on 6 March 2023
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Reply from Nina Stephens, Home Manager at Prince George Duke of Kent Court
Thank you for your review, we are so glad that you are happy with the care that your mum is receiving. We always try to give our residents as much love and care as we can.
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Review from A B (Daughter of Resident) published on 6 March 2023
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Reply from Nina Stephens, Home Manager at Prince George Duke of Kent Court
Thank you for your review, we are working to improve the environment within the home with refurbishments planned throughout the coming year. The activities programme has just been updated and there will be many new and interesting activities to get involved with, including more arts and crafts along with a second activities coordinator who has now joined the team.
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Review from Diane H (Daughter of Resident) published on 14 September 2022
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The Review Score of 9.8 (9.772) out of 10 for Prince George Duke of Kent Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.772 for Prince George Duke of Kent Court is calculated as follows: ( (157 Excellents x 5) + (21 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 189 Ratings = 4.772
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Prince George Duke of Kent Court is based on 15 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 15 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 15 Nov 2017
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Job Title: Home Manager
Joined: 1994
Nina joined RMBI Care Co. in 1994 as a student nurse at our care home Prince Michael of Kent Court in Watford in Hertfordshire. She immediately felt a strong connection with residents and a passion for supporting people living with dementia. After completing her QCF studies (NVQ Levels), Nina was promoted to Shift Leader and was able to develop her leadership skills.
Nina took over as Home Manager at Prince George Duke of Kent Court in Chislehurst in 2022 and is committed to using her experience and skills to develop staff and support residents to have the highest quality of life.
Nina said: "We actively promote person-centred care at Prince George Duke of Kent Court as we are merely guests in our residents' Homes, with the sole purpose of ensuring they receive the highest standards of care."
"Our residents play a big part in the decision-making for all the areas of our Home, whether that is recruitment, menu choices on the food committee and general decoration of the Home. We value everybody’s opinion," added Nina.