Prince George Duke of Kent Court

Shepherds Green, Chislehurst BR7 6PA
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9.8 93 Reviews
  • Prince George Duke of Kent Court, Chislehurst
Prince George Duke of Kent Court is a purpose-built accommodation, located in a beautiful area of Chislehurst in Kent, with a rich history.

The home is surrounded by gardens containing a large collection of rose bushes as well as many shrubs, providing pleasant areas to sit and relax. A concrete path borders the garden, allowing residents with frames or wheelchairs to have unrestrained access. Part of the lawn area is laid out for putting, which is enjoyed by residents, their family and friends.

The level of care each person receives will depend on their individual needs. This is continuously monitored and reviewed to ensure each person receives the right level of care. Please contact the home for further information.

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Care Provided by Prince George Duke of Kent Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 74 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Nina Stephens (Home Manager)
  • Admission Criteria
    • Self-funding residents or Freemasons supported by their Local Authority
    • Ages 60+
  • Room Information
    • Single Rooms (74)
    • Single Rooms with ensuite Wet Room (61)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Funding & Fees Guide for Prince George Duke of Kent Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,238 – £1,448
    • Self-Funded Residential Dementia Care £1,439 – £2,166
    • Self-Funded Nursing Care £1,640 – £1,972
    • RESPITE Self-Funded Residential Care £1,362 – £1,592
    • RESPITE Self-Funded Residential Dementia Care £1,583 – £2,383
    • RESPITE Self-Funded Nursing Care £1,804 – £2,170

  • Our care fees for self-funded and local authority funded residents are subject to a preadmission needs assessment which is a requirement of admission, so the Home can fully understand the level of care and support required by each individual. The prices quoted are weekly and for guidance only. They will be confirmed following a full assessment. Respite care may be offered and is usually 10% above the permanent care fees, subject to availability and will depend on an assessment of a person’s care needs.
  • (these prices are only a guideline, please contact Prince George Duke of Kent Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking on site


Prince George Duke of Kent Court Reviews (93)

Total of 93, showing 61-80
9.8

Prince George Duke of Kent Court has a Review Score of 9.8 (9.772) out of 10, based on 16 reviews in the last 2 years. Over all time Prince George Duke of Kent Court has 93 reviews.

Overall Experience

  • 64
  • 25
  • 4
  • 0
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Date Published

93
3
7
16
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Review from Ray P (Son of Resident) published on 15 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my mother received for the three-year duration of her stay prior to her death was exceptional. The permanent staff displayed patience and compassion in sometimes difficult circumstances. The unexpected and extraordinary display of emotion that was displayed by all members of staff when
my mother passed away demonstrated the genuine love that they felt for her. It is a mark of excellent management that every member of staff, be they responsible for the direct care or in more ancillary roles, obviously felt themselves to be an important part of the caring team.

Reply from Kate Emery, Home Manager at Prince George Duke of Kent Court

Thank you for your review. It was a privilege caring and supporting your mother and your family during the time your Mum stayed with us. Our staff follow the Gold Standards Framework and are supported by our local hospice, to ensure all our care is individual and as person-centred as we can deliver.


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Review from Sue H (Daughter of Resident) published on 15 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both of my parents stayed at Prince George Duke of Kent Court for 2 weeks respite care whilst work was being done on their house. From the moment they arrived, they were made to feel cared for and safe. The staff are all warm, kind and compassionate and nothing is too much trouble. My mother enjoyed
the daily activities and came out of herself a lot. Mum will eventually have to go in for full-time care due to health issues but says she will have no hesitation or fear in doing so now and will look forward to it. She would move in tomorrow if she could! Dad is less keen to move in full time but this is not a judgement on the home or the standard of care in any way but only because he is very reluctant to give up his independence. The food was lovely and freshly prepared daily. I wouldn't hesitate to recommend the home or to have my parents stay again in the future - either for respite again or as permanent residents.

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Review from David B (Regular Volunteer) published on 7 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Victorian Tea sponsored by the Association of Friends was such a success last weekend – it could not have been better organised and managed by the Home Manager and her staff. Thanks also to excellent entertainment and the support of so many relatives I can’t remember a better summer event.
The
catering staff provided such a superb spread – the sandwiches, scones and cakes couldn’t be improved upon – the fact that there were hardly any leftovers is a compliment to the chef and the staff. Please also thank your staff for helping to include so many residents – the marquee on the lawn was packed.
Thanks to all the residents the event was most worthwhile. I know the residents enjoyed it from the many positive comments which were made.

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Review from Mark N (Son of Resident) published on 30 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident at Prince George and sadly passed away recently.
The compassion and dignity that he was afforded was superb by all the staff.
The way that they dealt with my family and I was excellent making a difficult time a little easier.
A massive thank you to all the management and
staff.

Reply from Kate Emery, Home Manager at Prince George Duke of Kent Court

Our staff follow the Gold Standards Framework and are supported by our local hospice. thank you for your time to support others, to know about the care your father received.


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Review from Richard M (Friend of Resident) published on 7 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A well-run care home with lots of entertainment, plus visitors are well looked after as well, with tea and biscuits in the afternoon.

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Review from Paula C (Daughter of Resident) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum passed away at Prince George aged 90. The staff were supportive, compassionate, caring and kind. They stayed past their finish time and worked beyond the call of duty. I can rest at ease knowing mum was so well looked after.

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Review from G D (Daughter of Resident) published on 6 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the care our father is receiving at Prince George Duke of Kent Court. The majority of the staff are kind and caring. Management seems strong and staff are led by example. The staff are friendly and all know residents by name. Usually, there is a good agenda of daily activities
and residents are encouraged to join in.

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Review from Paul C (Friend of Resident) published on 6 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff at Prince George Duke of Kent Court are so accommodating. It is always a happy place and the residents are very well looked after. Safety and security are exceptional. Always there to reassure and support 10/10.

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Review from Diana G (Daughter of Resident) published on 2 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After my mum had spent 6 years in another home, she moved to Prince George. Her care here had been far superior to the care she received in the other home.


The staff are very caring and friendly.


Could not fault the care my mother received here.


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Review from Sian B (Daughter of Resident) published on 5 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the care my mother has received from all the staff at Prince George Duke of Kent Court. Whilst she was strong enough, they encouraged her to mingle with other residents, which included getting involved in the scheduled daily activities, singing being her favourite. This definitely helped
her to settle in and to make Prince George Duke of Kent, her new home. More recently she has become extremely frail and I honestly believe that my mother would not be here today if it was not for the fantastic, around the clock care, she is receiving.


The management at Prince George encourages constructive feedback from both residents and family members and from personal experience suggestions put forward have been considered and acted upon if appropriate.


Overall, my sisters and I could not have chosen a better 'home' for our mother.


Reply from Kate Emery, Home Manager at Prince George Duke of Kent Court

Thank you for your comments about our home and staff. The home appreciates all the support we receive from our relatives, so thank you for supporting the staff and working in partnership to care for your Mum.


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Review from Kenneth P (Friend of Resident) published on 11 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is very clean, pleasant and well run. The staff care about the residents and are very understanding and accommodating when arranging for a new resident or attending to a request from a resident. The residents are happy, well looked after and enjoy various events/activities. I have recommended
this care home to many people and assisted them in becoming residents. Very pleasant surroundings with amenities close by and good gardens etc.

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Review from Eileen E (Respite Resident) published on 8 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very pleased with my short stay. I was treated with respect by all members of staff. The care, attention and patience was 100%. The staff appeared happy in their job and worked well together. There were two carers that worked very hard on the entertainments which were varied.
The only comment
I would make is the opportunity to have a shower booked on a regular basis, say a couple of set days.

Reply from Kate Emery, Home Manager at Prince George Duke of Kent Court

The home management team will look into the comment about having a shower. Our ethos and values are that any resident can choose to have a shower when they wish to. Thank you for taking time to complete this review.


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Review from Justin L (Power of Attorney of Resident) published on 23 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have recently moved from one care home to another, after being given notice for no actual reason and can not express highly enough how great "all" the staff at Prince George Duke of Kent Court have been.


The difference between the two cares homes is quite unbelievable and because something looks

fantastic doesn't mean anything at all.


We are only 3 months into using Prince George and I can't believe how fantastic they are and the difference is incredible and the change in who we keep an eye over is incredible.


Fantastic 10/10.


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Review from Hilary W (Daughter of Resident) published on 6 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The overall care here is excellent, staff are friendly, approachable and kind.


Management are working diligently with residents and the resident's family and friends to ensure that any concerns that do arise are dealt with as quickly as possible with a positive result.


As with any business, sickness

and holidays can mean that sometimes the home is short staffed and agency staff are drafted in to cover, which is not ideal. Management are recruiting high-quality staff to ensure this is kept to a minimum.


On the whole, we are delighted with our choice and our thanks go to the amazing management and staff who ensure my Dad feels safe and secure, enjoys delicious food, clean clothes and a warm, caring and odour free environment.


The management and staff should feel very proud of their achievements. We would highly recommend this home and consider it in the top 5% of care homes available.


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Review from Pete S (Son of Resident) published on 1 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I live in Spain and can only visit the UK every six weeks.
I saw my dad on several occasions and he has shown a big improvement from when he was in a different care home.
Whilst the premises may need updating, the care my father is given is excellent. I visited twice a day for a few hours each time
and did many walkabouts.
I was pleased to see that the carers were genuinely caring and I saw on several occasions carers sitting with residents and taking time looking after their needs.
I was mostly unobserved so this wasn't just for my benefit.

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Review from Derek G (Son of Resident) published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Generally care is good and the laundry system is not great as items go missing and mother ends up with other clothes. One on one interaction could be greatly improved.

Reply from K Emery, Manager at Prince George Duke of Kent Court

The home manager is working with the laundry staff to ensure clothes do not go missing. The home manager has reviewed your thoughts on the care delivery on the home and will ensure that monitoring of all care practices is increased to ensure all areas of concern you raise are investigated.


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Review from Peter D (Son of Resident) published on 26 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

This home would receive a higher rating if it were to undergo a refurbishment. Many parts of the home and its accommodation are dated - especially when one considers the monthly fees.

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Review from Maureen H (Daughter of Resident) published on 18 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother became a resident on 1st November 2015. In my view, standards were not the best and over a period of time, became totally unacceptable. We would visit armed with dusters, wet wipes and anti-septic sprays - approximately 6 months ago, new staff came on board under new management. When I visited
more recently, it became apparent that improvements were there for all to see. This weekend I offered my congratulations to the manager. It was a delight to visit my mother, she was fresh and clean. Her room was a delight (thanks to the cleaner). Well done to all - I can sleep at night.

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Review from Peter H (Friend of Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home had pleasant and caring staff who looked after residents well. Lunch with my friend was excellent. The accommodation was good, clean and well kept. The atmosphere was very friendly and the residents were happy.

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Review from Keith A (Friend of Resident) published on 11 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I received a warm, friendly welcome and helpful tour from the manager when visiting to arrange for a member of our Lodge to lunch with my school friend, a recent arrival.
On the day, he was well dressed/presented and waiting to greet us in his special mobile chair at the front door.
Four of us enjoyed
a very good lunch served by caring, friendly staff.
The care home gave the impression of being a happy place with helpful dedicated staff.
The 'friends' new project to improve impersonal corridors with large coloured prints works well and makes a noticeable difference, adding warmth to what would have been stark corridors.

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Current Review Score: 9.8 (9.772)

Overview of Review Score

The Review Score of 9.8 (9.772) out of 10 for Prince George Duke of Kent Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.772 for Prince George Duke of Kent Court is calculated as follows: ( (157 Excellents x 5) + (21 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 189 Ratings = 4.772

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Prince George Duke of Kent Court is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Nov 2017

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

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Meet the Team (1)

Nina

Nina Stephens

Job Title: Home Manager

Joined: 1994

Nina joined RMBI Care Co. in 1994 as a student nurse at our care home Prince Michael of Kent Court in Watford in Hertfordshire. She immediately felt a strong connection with residents and a passion for supporting people living with dementia. After completing her QCF studies (NVQ Levels), Nina was promoted to Shift Leader and was able to develop her leadership skills.


Nina took over as Home Manager at Prince George Duke of Kent Court in Chislehurst in 2022 and is committed to using her experience and skills to develop staff and support residents to have the highest quality of life.


Nina said: "We actively promote person-centred care at Prince George Duke of Kent Court as we are merely guests in our residents' Homes, with the sole purpose of ensuring they receive the highest standards of care."


"Our residents play a big part in the decision-making for all the areas of our Home, whether that is recruitment, menu choices on the food committee and general decoration of the Home. We value everybody’s opinion," added Nina.