This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment, which is required to fully understand the level of care and support required by each individual and to ensure that the care needs of the individual can be met by the Home.
There are no restrictions on visiting
there is a car park.
Barchester Queens Court Care Home has a Review Score of 9.9 (9.929) out of 10, based on 67 reviews in the last 2 years. Over all time Barchester Queens Court Care Home has 203 reviews.
Review from J P (Sister of Resident) published on 31 March 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Shaaron Caratella, General Manager at Barchester Queens Court Care Home
Dear JPThank you for your for very kind review following your visit. It was a pleasure to meet you and hear that you enjoyed your visit. As you said the team work very hard and you so appreciated the care we give. I will share your comments with the team. Thank you.
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Review from Donna R (Sister of Resident) published on 14 March 2025
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5.0 out of 5
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Review from S M (Friend of Resident) published on 6 March 2025
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Overall Experience
5.0 out of 5
Reply from Shaaron Caratella, General Manager at Barchester Queens Court Care Home
Hello SMThank you for your very kind review. It is never easy to visit to a care home and so we appreciate the time you have taken to write this review after your visit.
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Review from Jackie B (Friend of Resident) published on 3 March 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Shaaron Caratella, Senior General Manager at Barchester Queens Court Care Home
Thank you for taking the time to complete this review for us. It is nice to see you both involved in our activities when you visit. I will share your comments with the staff and we look forward to seeing you soon.
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Review from David V (Son of Resident) published on 21 February 2025
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Overall Experience
5.0 out of 5
Reply from Shaaron Caratella, Senior General Manager at Barchester Queens Court Care Home
Thank you very much for your review. This period has not been easy for you all and we are so pleased that we could help you through it. Your father is settling and is getting used to us and we look forward to him getting more involved in the Queens Court Community.
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Review from Duncan I (Son-in-law of Resident) published on 20 February 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Shaaron Caratella, General Manager at Barchester Queens Court Care Home
Thank you. We appreciate the time you taken to review us.
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Review from Michelle B (Cousin of Resident) published on 13 February 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Shaaron Caratella, Senior General Manager at Barchester Queens Court Care Home
Thank you for taking the time to submit your review. We are pleased that you find the care in our home helpful to your cousin and that she is improving. It is never easy moving to a care home and we are doing our best to assist her in her recovery. The good homecooked food and care are very important to her and we are pleased that she is benefiting from this here.
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Review from Margaret F (Wife of Resident) assisted by family/friend published on 31 January 2025
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5.0 out of 5
Reply from Shaaron Caratella, Senior General Manager at Barchester Queens Court Care Home
Thank you for your very kind review of the 94th birthday party celebrated by you, your husband and the family. It was great family party and as you say the cakes were delicious. We were very happy to be able to make this possible.
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Review from Rachel H (Daughter of Resident) published on 31 January 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Shaaron Caratella, Admin at Barchester Queens Court Care Home
Thank you for your very kind review which I will share with the team. We are delighted that your mum has settled in so well in Queens Court.
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Review from Catherine D (Daughter of Resident) published on 19 December 2024
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Overall Experience
5.0 out of 5
Reply from Shaaron Caratella, General Manager at Barchester Queens Court Care Home
Thank you for your very kind review, Catherine. Who was to know that your mother would spend eight months here? She was so unwell on admission. Thank you too for your understanding which helped us to get to know her. She is missed by everyone.
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Review from Cathy F (Daughter of Resident) published on 6 December 2024
Submitted via Postal Card •
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5.0 out of 5
Reply from Shaaron Caratella, General Manager at Barchester Queens Court Care Home
Thank you for your lovely review, Cathy. We are so glad that your dad has settled in so well in Queens Court.
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Review from J K (Daughter of Resident) published on 29 November 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Shaaron Caratella, General Manager at Barchester Queens Court Care Home
Thank you for your review. It is so nice for us to hear that your mother is thriving, she was at the residents' meeting yesterday and enjoyed it very much. She also enjoys going out. I will share your comments with the staff.
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Review from Douglas L (Respite Resident) published on 13 November 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Shaaron Caratella, Senior General Manager at Barchester Queens Court Care Home
It was very good to see you again after several years. This time you gave us the opportunity to care you and there is no higher praise than that. We are so pleased that you are better and we look forward to have you visit when we host our events.
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Review from Roxane L (Resident) published on 13 November 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Shaaron Caratella, Admin at Barchester Queens Court Care Home
Thank you for your very kind review. It is our pleasure to hear the praise you give us at every residents' meeting. It is very supportive and encouraging to us to hear how you feel. The team and I thank you.
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Review from Alistair P (Son of Resident) published on 28 October 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Shaaron Caratella, Senior General Manager at Barchester Queens Court Care Home
Thank you for your very kind review which I will share with the team. As you say, your mother, who was once a visitor, is now a resident. She is the face of Queens Court on several occasions and always gets involved in our activities - yes, this is her home. We enjoy having her here and of course, we enjoy it when you and your sister visit.
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Review from H N (Respite Resident) published on 4 October 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Julie Shaw, Customer Relations Manager at Barchester Queens Court Care Home
Thank you for your lovely feedback, we are so delighted to hear that your experience is likened to a holiday! Our team here at Queens Court absolutely love what they do so hearing that you have enjoyed your stay makes us all very happy.
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Review from S H (Daughter of Resident) published on 24 September 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Shaaron Caratella, Senior General Manager at Barchester Queens Court Care Home
Thank you very much for your very kind review. I remember when we first met, I remember how hard it was for you to see your beloved father in the previous home. We admired your decision to transfer your father to our home. He became an integral part of our home in the time that he was with us and we have made contacts with local artists because of him. We will be showcasing his art on Wednesday at our in house art exhibition. Keep in touch.
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Review from M S (Regular Volunteer) published on 17 September 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Julie Shaw, Customer Relations Manager at Barchester Queens Court Care Home
Thank you for such lovely feedback. Queens Court team love what we do and pride ourselves on doing the best in everything so that residents, friends, family and visitors feel welcomed and cared for.
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Review from Philip E (Resident) published on 17 September 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Julie Shaw, Customer Relations Manager at Barchester Queens Court Care Home
Thank you for your lovely feedback. We are so pleased to hear that you are amazed by our staff, we pride ourselves on having the best team who love what they do!
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Review from Vivien H (Friend of Resident) published on 16 September 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Julie Shaw, Customer Relations Manager at Barchester Queens Court Care Home
Thank you for your lovely feedback, everyone at Queens Court makes it a priority to ensure all of our residents, family, friends and guests are made to feel at home.
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The Review Score of 9.9 (9.929) out of 10 for Barchester Queens Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 67 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 67 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.929 for Barchester Queens Court Care Home is calculated as follows: ( (719 Excellents x 5) + (49 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 771 Ratings = 4.929
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Queens Court Care Home is based on 67 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 67 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 27 Jul 2022
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Job Title: General Manager
Joined: 1998
I joined Barchester Healthcare in 1998. Before that, I worked in the NHS where I developed my passion - Caring for Older People. After I qualified as an RGN, I continued to develop my career by studying BSc in Nursing Studies, a Diploma in Orthopaedics and an MSc in Health Sciences.
The team and I are committed to ensuring that the residents have a good quality of life. This is working with evidence-based practices or projects like nutrition, non-pharmaceutical interventions, and life story work and we advocate the Whole Home Approach Model. We are proud to have consistently achieved good reports and reviews from those who know us. This is a very happy home and you are very welcome to visit us.
Job Title: Deputy Manager
Joined: 1996
I am Radha. I have been part of Queens Court since 1996. My journey began here as a care assistant. I have been provided with numerous learning opportunities and I became a Care Practitioner in 2015. Queens Court recognised my capabilities and I was supported to pursue my dream of becoming a Nurse. I graduated the last year in 2019 and currently enjoying exploring the life of a nurse.
Thanks to Barchester Healthcare, Shaaron Caratella (General Manager) and Queens Court Team for all their support during my career progression.
Job Title: Senior Registered Nurse/Speak Up Champion
Joined: 2019
I have been a dedicated nurse at Queens Court since 2019, committed to providing high-quality care to our residents. My focus is not only on ensuring the well-being of those we care for but also on fostering a strong, empowered, and passionate team. I believe that when staff feel supported and valued, they deliver the best possible care.
As a Speak Up Champion, I actively promote honesty, open communication, and a safe space for everyone to voice concerns and share ideas. Creating an environment where both residents and staff feel heard is essential to maintaining a positive and compassionate care home. I am proud to be part of a team that strives for excellence and continuously works to improve the lives of our residents.
Job Title: Head of Hotel Services
Joined: 2005
I have been working at Queens Court since 2005. During this period of time, I am a strong advocate of the Whole Home Approach. We implemented this model several years ago. I am delighted to see staff work in different departments, develop their skills and get promoted. But most of all I am passionate about improving the quality of life of my residents. This wouldn’t have been possible without the incredible team that we have here. I enjoy my job as head of hotel services; it has boosted my confidence and inspired me to achieve more.
Job Title: Regional Support/Head of Maintenance
Joined: 2006
I have worked for Barchester for over 10 years, where I have gained a wide range of experience in the property services department.
At Queens Court, my responsibilities are to ensure that all statutory requirements are up to date and that safety comes first for everyone in the home.
Job Title: Admin Assistant
Joined: 1997
I qualified as the first Care Practitioner at Queens Court Barchester Health Care. This is a relatively new role and is very exciting. I support the nurses and contribute to the provision and monitoring of the care of our residents. I am also the training and induction champion for the home.
Job Title: Activities Co-ordinator/Community Engagement
Joined: 2018
We are delighted to introduce Emilia as our Activities Lead. Emilia has been part of Queens Court for some time and is excellent in ensuring our residents have a full and interesting life introducing many new hobbies, activities and experiences!
Job Title: Register General Nurse - Dementia Champion
Joined: 2022
My role as the Dementia Care Champion is pivotal within a Memory Lane Community. Dementia Care Champions receive additional training for the Dementia Care Team and act as coaches within our home. As the Dementia Care Champion for Queens Court. I also work closely with a Dementia Care Specialist to ensure that good Dementia care is being maintained and that any potential 'issues' have a quick resolution.
Job Title: Care Practitioner/Continence Champion
Joined: 2014
My role as Continence Champion is to provide support in all areas required to meet the needs of the person experiencing incontinence. It covers assessment, physical support, advice and access to appropriate equipment and supplies, such as incontinence pads.
Job Title: Senior Care Assistant/Dignity Champion
Joined: 2021
My role as Dignity Champion is that support Barchester's commitment to provide high-quality care.
Ensuring that dignity is at the heart of everything we do in our homes. We promote activities within our care home, that encourage colleagues to access and share best practices and stories of success in relation to dignity.
Using appropriate resources that fit our local environment.
Job Title: Care Practitioner/Palliative Champion
Joined: 2019
My role is to support Barchester's commitment is providing high-quality end-of-life care within our care homes and raise awareness and disseminate knowledge amongst my colleagues to ensure best practices in end-of-life care.
Job Title: Activities Assistant/Namaste Champion
Joined: 2023
I am Tisha Patel. I am an Activities Assistant.
I love being a part of the Activities Team so that I can make some contribution to making resident's life and daily living better by giving them Namaste Therapy because of my interest in making residents happy.
My role is to give the therapy to the residents. The therapy involves welcoming them, hand massage, head massage, relaxation exercise, breathing exercise, nail care, hydration, sense of touch, sense of flavour, reminiscence, and relaxing in the therapy room with diffusor on with the relaxing essential oils.
Job Title: Physiotherapist
Joined: 2022
Andy is loved by the residents, you can meet him in Queens Court on Mondays and Thursdays and conducts individual and group classes.
Job Title: Head Chef
Joined: 2010
Kim is an excellent Chef who carefully plans all meals to make them diverse, colourful and delicious.
